Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
6 _# E/ Z9 j, M' [# b2 D8 [
Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator
( I( h: j. X8 _" u
Job Types: Full-time, Permanent

" w8 U+ O. [4 d9 r, D2 K+ mSalary: $35,000.00-$42,000.00 per year

' t/ j) `9 R0 z- W% J8 `Job description

9 l0 u+ O* I. n4 dRequirements:
; T! O! o! Q! M
Carefulness and Accuracy about data checking and data entry.
. i2 |" K% N& h4 f3 e, g( dAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
) H8 A2 L) l1 ]  [* iThinking and working logistically, responsibly, independently, accurately and timely.
  B) k: \" X9 C: \3 y& HExcellent written and verbal communication skills.
$ H* I, f7 K; A3 ?2 WTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
5 ^* ~( H5 e/ G7 }- [Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
0 M* W% |* X; ~. G' pCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
3 v! r* d1 q5 GOvertime may be require during Oct – Dec busy season.
8 Y" Y; I* h' i  t3 }8 d% c3 U6 a! [Bilingual in Mandarin and English is required

Job Duties:

Order Related – Time Sensitive
5 v+ |& E$ O! }! L! N) D0 E
Order Acknowledge by email
Print and Review Order Details according to guideline
7 u8 \: K% \; x( L; [& T+ g& rCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
5 x; `/ k  [1 j) H  j! ?Check order Accuracy in time manner
2 j' E6 r4 T8 ?7 {! i1 sCharge Credit Card to approve payment
: X" p/ v5 M2 S8 I0 V; Z' `# y7 ~Send orders to warehouse to process
/ s) G: r3 b  O) t) a4 w- KCommunicate with warehouse if there is any special request or Inventory Shortage
3 K  h( a& S6 U6 j5 A2 m  L- iFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
0 a! _" y$ i' h* g! ~- G$ jAddressing and resolving shipment and inventory issues independently
8 f- }; `- M. ^) f' O2 |Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
% S1 u" m6 l) }9 ?' M' dSubmit weekly inventory update on assigned Portal
& t/ Q; F3 T5 G" M; O2 ~" CCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
- J) O5 U3 |6 r4 {" P6 VCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
3 \1 n, W3 n: r$ o( c3 ]9 WSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
$ Z' @: {0 B# ?7 K% fProcessing B to C orders and update tracking information in time manner.
# P$ z% P  g6 o$ j3 LAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:

1 V5 m# J5 G( m. u1 CRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
0 C2 i) k1 }2 n5 pUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
$ J1 k# O5 i4 l; x2 a* n  l
+ a2 r" W6 I& O6 ]1 _# t2 c* vExpected start date: ASAP
: v4 K: S" q& I
" s( F. i; ^9 M4 F( K" J& B: PPlease email your resume to info@hapetoys.com, thanks!