Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

# Q5 M, d4 }5 o% w& W& @1 VHiring Position: Order Processing & Admin Work Coordinator
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7 t* ]- a+ E: s4 J% z+ `Job Types: Full-time, Permanent
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8 ^+ G! D. z4 v# fSalary: $35,000.00-$42,000.00 per year

, c( k0 z/ |5 N  n0 i/ v' H& {. BJob description

' L' C4 O' L3 ~* F  |Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
8 D- r* t+ {& h0 L* M, v, X/ @manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
! X4 \, O' I+ r# O% w0 dStrong Excel skills is required.
9 c$ q  ^4 d$ ?0 k3 S* b8 B3 qCould handle high pressure work and cold calls.
3 D  z& J8 w6 U3 c8 C, MWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
1 L( x0 u# y$ L3 u1 l0 ?statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
; j& q) n% q, Y+ ?) U" UOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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1 c) U4 u$ D3 @; W: `Job Duties:

* ~! @( p$ _0 y$ @0 \# r3 D0 tOrder Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
: ?/ w) y" U3 p/ U2 gCharge Credit Card to approve payment
$ G' X0 ]. a2 s6 G) X" gSend orders to warehouse to process
: S, Q  o5 I, a# A+ NCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
+ P$ D  f" L0 g9 FEnsuring the safe and timely pick-up and delivery of shipments.
; r5 ~* x4 ^3 s: dAddressing and resolving shipment and inventory issues independently
/ Q  L' ?. ?/ _Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
( n! `0 X" }# j& NSubmit weekly inventory update on assigned Portal
2 y4 p  [! ?0 W0 L5 g; f, KCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
9 K+ O" Z) L2 r9 HProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
/ e4 ]8 d3 |1 DEDI accounts related work and others as required
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Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
/ O2 ]+ P8 p1 ?Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
3 }. J2 p: x! E! H* q, ^# ^/ NWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
7 p6 [. [+ ]: w+ I5 q* VAssist Auditing’s request for Order Processing related procedures
3 v- j* q( V/ t/ L0 J  p3 p9 XCustomer Service and other duties as required.
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0 j% ]# G5 O3 AExpected start date: ASAP

+ r3 G! R/ r& |7 \# f* U. iPlease email your resume to info@hapetoys.com, thanks!