Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

# j$ W+ x$ R- m& BLocation: Sherwood Park, AB
8 A4 \/ F" n: D
5 L3 s' j9 m1 K$ OHiring Position: Order Processing & Admin Work Coordinator
' N0 {8 c4 B0 }
7 w2 c+ u  F9 A& n# TJob Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year
6 x% y6 `2 @5 b) ?' ^" C/ J
Job description

Requirements:
1 E3 D% [6 I, _2 A% U0 v6 \0 Z
Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
6 U/ S- l2 N$ ^% j, xExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
- h% G8 z/ t+ r* y- zStrong Excel skills is required.
Could handle high pressure work and cold calls.
8 I* e  X) M8 |Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
( p: l2 a" O1 {* z" b- Bstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
5 l; K5 `! d- j/ c0 dBilingual in Mandarin and English is required
+ h( E; F# R8 K3 N5 p
Job Duties:
& P' X8 }0 k7 N( K- s
  S4 K& N' ?' [4 ?Order Related – Time Sensitive
5 K9 S# O( U" R1 _
Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
  l2 P# c6 p1 d( ZCheck order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
. T" s! A  r/ v9 W2 ?; eAddressing and resolving shipment and inventory issues independently
8 x% n; s5 c& [1 }" d1 SReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
) N( O) k1 I, z/ G9 V+ pSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
, p/ b4 I+ d! ^) s. tCheck Customer credit and fill backorders accordingly
0 j, ?5 C4 ]" D/ @6 _. S7 RCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
" {* \" M, M5 P, {% Z7 w0 aSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
' x1 E# _4 f: d+ AProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required
) T2 B8 U) _) p1 @/ R4 a
Others Related:
7 J. e$ O$ [; {; B" C* i/ f; ]
8 |: ~  S! u. z9 QRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
) h* U, K) G, Z: h5 c  t9 LBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
' s: d# r* o" M1 [7 \. gWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
& T% I* F" ?/ ~6 N5 u/ GAssist Auditing’s request for Order Processing related procedures
( F9 G3 e+ q: j$ d* e9 x; @  H9 P6 tCustomer Service and other duties as required.
- V/ N) i8 J, z! A4 L" ], l& l+ h
) Y! I4 \& J+ `0 [Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!