Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
0 N8 r. l: @: m  a6 C
Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

# x1 u/ @5 X( j2 ^0 ^2 S; ^( j5 sJob Types: Full-time, Permanent
  c6 T" ]4 T% N6 @1 g
Salary: $35,000.00-$42,000.00 per year

Job description

Requirements:
% n. e, H5 S1 A7 f* E& Z$ q6 M
% w6 e+ ?9 y* \7 W" bCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
& ^! N+ x1 U/ z9 V0 ZMust be detail oriented with the ability to multi-task and strong time management skills
- E% I( F9 l& S8 ]' n8 T; \$ G4 @$ ?Thinking and working logistically, responsibly, independently, accurately and timely.
$ k: O  k/ l8 e9 p/ I$ B9 XExcellent written and verbal communication skills.
7 S/ y2 _: R' M8 S1 tTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
1 ?. ~' x7 y: b; @7 dIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
7 I6 S! L+ \4 ~Strong Excel skills is required.
Could handle high pressure work and cold calls.
1 ]- M  ]7 Z3 L7 W+ f' DWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
* c" S7 Y4 m8 s7 x0 [statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
, X0 [# v9 k! x9 L, }4 JBilingual in Mandarin and English is required

% L( O, h* ?  P- @! q0 dJob Duties:

Order Related – Time Sensitive

Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
% H" v/ m* a  C7 }2 Z, {, {Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
5 N4 Z4 `; B1 d/ y7 m# rCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
, B: y* h" r! `) ~( q) U3 FEnsuring the safe and timely pick-up and delivery of shipments.
% A+ d  c& y; p) O$ }Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
, \. E  i* p& d$ zclosely.
( ?0 ~/ x# V$ KSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
4 w- K) L( \) |( T9 N, M4 fCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
2 H: T5 f( t, i) I9 \1 E. rproduct in transit and missed deliveries with account representative
( h, h% o3 s  S! PSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
6 A. ?9 K+ Q0 p4 ^0 S$ {Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
' W7 P: T. w' o& l6 S  W- uEDI accounts related work and others as required
0 A. T, y) V0 ~2 I- A
7 s' n  u4 B* X# n3 M- cOthers Related:

! O8 J) \3 d1 G" Z& mRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
' f7 ~5 |9 b; g- C0 z, z2 I3 VBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
$ G6 H6 L/ s/ m9 P* aAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

  A1 S9 j. D2 F% nPlease email your resume to info@hapetoys.com, thanks!