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发表于 2006-7-25 12:45
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What is the worst thing you have heard about our company?9 y; ?: b- [7 K$ d: a' d4 K- {
Just say with a smile:7 [) f6 g6 i- k9 f! H8 k9 ]2 |
“You’re a tough company to get into because your interviews and interviewers are so rigorous.”
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How would you define your profession?6 u' u& u7 L8 A% l- |/ ?! i
How well you would be able to defend your position in a no-holds-barred conversation with the chairman of the board, who says exactly what he or she thinks at all times.8 p+ o: N2 u& S4 H7 {
“Why do you say that?”7 L* |: i$ N, R3 E8 w+ D0 F8 O
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1 Z7 M9 C/ W9 [ e9 ]; e3 XWhy should I hire an outsider when I could fill the job with someone inside the company?3 C" I7 o# A M5 K0 C! e
Tell me why I should hire you. The first is a simple recitation of your skills and personality profile strengths, tailored to the specific requirements of the job. For the second step, they looking for someone can benefit the department in a larger sense. 1 C+ x. k' D( D$ w
“Those are my general attributes. However, if no one is promo table from inside the company, that means you are looking to add strength to your team in a special way. In what ways do you hope the final candidate will be able to benefit your department?”. V9 z! y. @* r& ^+ b. S
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6 X6 G( i4 E0 b: h% i/ vHave you ever had any financial difficulties?
/ C; E: i$ W3 Y: HEmployer wants to know whether you can control not only your own finances but also finances in general.
+ ]* ], W7 c+ Z* ~, B1 V“No, I am good at manage my financial plan”
9 ~: S* n1 k" d; b( m4 t“I should tell you that some years ago, for reasons beyond my control, I was forced into personal bankruptcy. That has been behind me for some time. Today, I have a sound credit rating and no debts. Bankruptcy is not something I’m proud of, but I did learn from the experience, and I feel it has made me a more proficient account supervisor.”7 F1 P: h5 O* o9 Q4 h5 U
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/ G# l5 L3 i8 P% o4 N7 f& iHow do you handle rejection?
1 F# C+ ^3 e" J+ j+ o! R( E6 y7 B& gInterviewer wants to know whether you take rejection as rejection of yourself or whether you simply accept it as a temporary rejection of a service or product.
. s- }# l0 ^( J- f“I accept rejection as an integral part of the sales process. If everyone said ‘yes’ to a product, there would be no need for the sales function. As it is, I see every rejection as bringing me closer to the customer who will say ‘yes’. I regard rejection as simply a fact of life, that the customer has no need for the product today. I can go on to my next call with the conviction that am a little closer to my next sale.”6 }1 z! j, \- _& `; W- e
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Why were you out of work for so long? z+ N8 O" R0 {7 v/ ^/ Q
Emphasize that you were not just looking for another paycheck―you were looking for a company with which to settle and to which to make a long-term contribution.' Q/ S% X% ]2 S
“I made a decision that I enjoy my work too much just to accept another paycheck. So I determined that the next job I took would be one where I could settle down and do my best to make a solid contribution. Form everything I have heard about this company, you are a group that expects people to pull their weight, because you’ve got a real job to do. I like that, and I would like to be part of the team. What do I have to do to get the job?”
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$ p( o' k5 k/ A1 s zWhy have you changed jobs so frequently?6 Y' V1 a! o. O4 B
You may wish to impress on the interviewer that your job-hopping was never as result of poor performance, and that you grew professionally as a result of each job change.
% R4 m# J0 ?5 }3 {“Now I want to settle down and make my diverse background pay off in my contributions to my new employer. I have a strong desire to contribute and am looking for an employer that will keep me challenger; I think this might be the company to do that. Am I right?”+ y* x; {9 k9 q, P' i2 Z/ x
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c8 u- w, }- N$ @& I2 hTell me about a time when you put your foot in your mouth.& U% u" _/ h |2 O0 z5 F. Z/ e
The best thing to do is to start with an example outside of the workplace and show how the experience improved your performance at work.
. Q5 M4 q1 F7 g7 \* U“About five years ago, I let the cat out of the bag about surprise birthday party for a friend, a terrific faux pas. It was a mortifying experience, and I promised myself not to let anything like that happen again. As far as work is concerned, I always regard employer/employee communications on any matter as confidential unless expressly stated otherwise. So, putting my foot in my mouth doesn’t happen to me at work.”; b' N- f. [. \6 U7 p+ C( F$ Z5 s
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Why do you want to leave your current job? Or why did you leave your last job?/ V- l' z3 b$ T7 L
Challenge: you weren’t able to grow professionally in that position.
9 H0 v- S5 g+ p" a2 m6 }Location: the commute was unreasonably long.# W% G) E& ?( N- N, @7 d) H
Advancement: you had talent, but there were too many people ahead of you.
4 U. }2 k5 n( Z m: G+ Q" @Money: you were underpaid for your skills and contribution.
( }8 u& Q- M# o9 `- {Pride: you wanted to be with a better company.6 M3 t) k& e4 p6 d% B) ]
Security: the company was not stable.
8 ?& Y4 w) l; B7 \9 e. J2 @% P“My last company was a family-owned affair. I had gone as far as I was able. It just seemed time for me to join a more prestigious company and accept greater challenges.”" i' @( n9 ^9 o4 K6 w) E
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What interest you least about this job?
( ?+ B9 V9 L5 v' r0 _# h4 Q" BRegardless of your occupation, there is at least one repetitive, mindless duty that everyone groans about and that goes with the territory.
4 _& S+ d8 h* [, j# K$ o. y“Filing is probably the least demanding part of the job. However, it is important to the overall success of my department, so I try to do it with a smile.”* A3 x F( g8 \- s j) W# q
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9 O: {8 j6 K `7 oWhat was there about your last company that you didn’t particularly like or agree with?# V0 V2 R/ m7 Z
The company policies and/or directives were sometimes consciously misunderstood by some employees who disregarded the bottom line―the profitability of the corporation.
# ~% g! \% C# o6 v“I didn’t like the way some people gave lip service to ‘the customer comes first,’ but really didn’t go out of their way to keep the customer satisfied. I don’t think it was a fault of management, just a general malaise that seemed to affect a lot of people.”
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What do you feel is a satisfactory attendance record?
( h; o! P5 u9 L“I’ve never really considered it. I work for a living, I enjoy my job, and I’m rarely sick.”
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What is your general impression of your last company?6 {9 _# Z7 ~9 _9 |
Always answer positively. “Very good” or “Excellent”. Smile and wait for next.5 t# H8 a4 ~# h8 [ T
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What are some of the problems you encounter in doing your job, and what do you do about them?! V, Y" A T$ o, h- {% U7 Z; B
Give an example of a problem you recognized and solved.( m% a$ V6 X" F- S3 G) k
“My job is fairly repetitive, so it’s easy to overlook problems. Lots of people do. However, I always look for them; it helps keep me alert and motivated, so I do a better job. To give you an example, we make computer-memory disks. Each one has to be machined by hand, and once completed, the slightest abrasion will turn one into a reject. I have a steady staff and little turnover, and everyone wears cotton gloves to handle the disks. Yet about six months ago, the reject rate suddenly went through the roof. Is that the kind of problem you mean? Well, the cause was one that could have gone unnoticed for ages. Jill, the section head who inspect all the disks, had lost a lot of weight, her diamond engagement ring was slipping around her finger, and it was scratching the disks as she passed them and stacked them to be shipped. Our main client was giving us a big problem over it, so my looking for problems and paying attention to detail really paid off.”
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$ ]7 S3 d% E# B' b: C2 UWhat are some of the things you find difficult to do? Why do you feel that way?
% a6 Z W+ y% k, x( _9 @+ oAnswer in the past tense, show that you recognize the difficulty, but that you obviously handle it well.
6 \" m, a' f/ v7 H“That’s a tough question. There are so many things that are difficult to learn in our business if you want to do the job right. I used to have forty clients to sell to every month, and I was so busy touching bases with all of them, I never got a change to sell to any of them. So I graded them into three groups. I called on the top 20 percent with whom I did business every three weeks. The next group were those I sold to occasionally. I called on them once a month, but with a difference―each month, I marked ten of them to spend time with and really get to know. I still have difficulty reaching all forty of my clients in a month, but my sales have tripled and are still climbing.”
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7 C& R4 J0 h4 i7 @2 d% rJobs have pluses and minuses. What were some of the minuses on your last job?9 s* _3 W6 z1 t% b3 L0 b; ~
“Like any salesperson, I enjoy selling, not doing the paperwork. But as I cannot expect the customer to get the goods, and me my commission, without following through on this task, I grin and bear it. Besides, if I don’t do the paperwork, that holds up other people in the company.”
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' ~9 U- R% n2 F8 s& x( a% K4 kWhat kinds of people do you like to work with?
5 }' T; M; v% d“I like to work with people who have pride, honesty, integrity, and dedication to their work.”
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+ S9 f2 ]2 W. P5 N zWhat kinds of people do you find it difficult to work with?
' @: z2 A8 G3 h2 }2 u“People who don’t follow procedures, or slacker―the occasional rotten apples who don’t really care about the quality of their work. They’re long on complaints, but short on solutions.”
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3 Q+ [3 h3 C) a1 c& tHow have you successfully worked with this difficult type of person?& Z! I0 e8 ` A1 v" j
“I stick to my guns, stay enthusiastic, and hope some of it will rub off. I had a big problem with one guy―all he did was complain, and always in my area. Eventually, I told him how I felt. I said if I were a millionaire, I’d have all the answers and wouldn’t have to work, but as it was, I wasn’t, and had to work for living. I told him that I really enjoyed his company, but I didn’t want to hear it any more. Every time I saw him after that, I presented him with a work problem and asked his advice. In other words I challenged him to come up with positives, not negatives.”
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How did you get your last job?! Y) Z% l6 Z+ l6 ~4 B7 J' _+ {; X
The interviewer is looking for initiative.
: o' k% ?4 [2 Y2 C" Q6 x* h" X“I was actually turned down for my last job for having too little experience. I asked the manager to give me a trial before she offered it to anyone else. I went in and asked for a list of companies they’d never sold to, picked up the phone, and in that hour I arranged two appointments. How did I get the job? In a word, determination!”" N5 K0 k, ^# ], w1 ~5 G) I
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; h3 i3 S7 _# o: Q2 z0 THow would you evaluate me as an interviewer?
" ?+ T {' i$ i0 V( l“This is one of the toughest interviews I have ever been through, and I don’t relish the prospect of going through another. Yet I do realize what you are trying to achieve.” Explain that your understand the interviewer wants to know whether you can think on your feet, that there is pressure on the job, and that he or she is trying to simulate some of that real-life pressure in the interview. “How do you think I fit the profile of the person you need?”- P2 u6 x( m% f6 n9 Z! o
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# C* ]/ M" E5 |/ i+ t$ X, s; QI’m not sure you’re suitable for the job.
: x! }+ \: a6 | S! z- h“Why do you say that?” “I admit my programming skills in that language are a little light. However, all languages have similarities, and my experience demonstrates that with a competence in four other languages, getting up to speed with this one will take only a short while. Plus, I can bring a depth of other experience to the job.” Then, after you itemize your experience: “Wouldn’t you agree?”
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5 |( x! T# E9 ~7 i5 k. }* oWouldn’t you feel better off in another firm?
' s& e" ]+ h ~% y7 _Relax, take a breath, sit back, smile, and say, “You surprise me. Why do you say that?”
0 t. I& H7 ~8 {, {) Q9 R“Not at all. My whole experience has been with small companies. I am good at my job and in time could become a big fish in a little pond. But that is not what I want. This corporation is a leader in its business. You have a strong reputation for encouraging skills development in your employees. This is the type of environment I want to work in. Now, coming from a small company, I have done a little bit of everything. That means that no matter what you throw at me, I will learn it quickly. For example, what would be the first project I would be involved with?”7 X/ R6 x$ ]: c1 T4 K
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3 O r% m! j" ~; @What would you say if I told you your presentation this afternoon was lousy?
/ Y* I: H2 I1 @2 D, HHow you react to criticism, and so tests your manageability.
2 o- E7 {, @# o“First of all, I would ask which aspects of my presentation were lousy. My next step would be to find out where you felt the problem was. If there was miscommunication, I’d clear it up. If the problem was elsewhere, I would seek your advice and be sure that the problem was not recurrent.”
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' |5 k5 u; P% Z$ zWhat religion do you practice?2 g" ^; f) q4 D% V8 c
“I have a set of personal beliefs that are important to me, but I do not attend any organized services. And I do not mix those beliefs with my work, if that’s what you mean.”
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How old are you?! m b2 u- n: o9 a* k% k. T
“I’m in my fifties and have more than twenty-five years of experience in this field.”, W. e% R, E+ K3 ^
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Do you plan to have children?
8 H" w7 s& k8 m; a8 c+ j, j“No”
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How did you get your summer jobs?
& ]: i! a+ w+ |$ jYou learned that business is about making a profit, doing things more efficiently, adhering to procedures, and putting out whatever effort it takes to get the job done./ h5 W1 c1 Z9 ?
“In my town, summer jobs were hard to come by, but I applied to each local restaurant for a position waiting tables, called the manager at each one to arrange an interview, and finally landed a job at one of the most prestigious. I was assigned to the afternoon shift, but with my quick work, accurate billing, and ability to keep customers happy, they soon moved me to the evening shift. I worked there for three summers, and by the time I left, I was responsible for the training and management of the night-shift waiters, the allotment of tips, and the evening’s final closing and accounting. All in all, my experience showed me the mechanics of a small business and of business in general.” |
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