Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
4 W; P' U! K" n9 DDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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( ^. N" @% K/ J, M7 O( r( J9 v! @Job Details
Job Description:
6 n! o& D5 {6 x! E* U3 l7 _Job Responsibilities
/ J: v/ |& o) }9 g7 T/ o7 R8 m" ?•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
, B2 R( G3 }/ d* ?•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
1 F, |, p& r0 j( b# c$ M7 b/ W•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
9 N. O' b7 e0 V( L4 r* h•        To communicate effectively with other Departments Heads to levels of business and type of business.
0 g: m; r( O" X: b  d# ^5 z% Q! S8 B•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
5 ?( _6 L( e. @( A! D" G' M•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
7 ~& S; r% \9 U4 M; P•        Perform 3 month and one year evaluations and/or when needed.
+ {! f% @" M# v; c* a- i•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
  w4 a) j8 C0 J2 ]•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
, l; p! e. r- X•        Handle PMS computer problems in each department
- w4 n4 d4 L1 x: {  s•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
. D: F/ U+ Q0 L5 w% {7 q; o1 ]•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
+ \5 |2 C2 F. }. z•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
0 I( x; e9 L! f3 N' K6 X* ]: a• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
3 R- g2 m: F. Z• Background in the development & execution of business and operating budgets;
9 q' X- ]7 _9 X• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
6 H' K: I0 Q$ V+ t• High level of creativity and innovation;
$ M: ~7 ]) Y# Y& S! k( A; I• Proven ability to manage multi-tasked assignments;
1 G) |' ^8 w/ U! T. b( O5 U• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
0 b4 @( U/ W! ?/ P0 ?Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
# _! z& u+ m0 I1 N% w4 xAccommodation: No
% Q7 F7 A1 q! B. [3 A5 c5 dManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
* j& B. r3 T! V5 h5 |& g% N+ pPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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