Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
: O4 G6 O4 U, i" N" V; F3 pDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
3 J5 E! U% {6 E" h9 A+ a% ^( ?Job Description:
: A' M! ^% o1 c6 z! J# U$ u) UJob Responsibilities
/ Y7 i4 [+ }& l0 A% F•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
( e, W# }) R# E" A% V" m4 i•        Oversee hotel security requirements.
5 a9 x+ Z' f: M: X$ t6 |. D•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
) s$ o- U, f+ m6 K" ~. f+ P•        To maintain or exceed the established standards of operation.
: \, ^5 _9 H9 q6 u9 m# Z4 C•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
: V2 w" _% i' R; R) _! z•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
" a9 S! F( [7 B0 V•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
5 Y- Q; R" K+ ~4 {5 G1 H5 a•        Manage rates on a daily basis for short and long term.
: B9 ~' A' j5 P4 x6 O5 l•        Perform 3 month and one year evaluations and/or when needed.
) h9 Q& p, h; Z$ z% \8 o$ S$ n•        Leading and coaching to provide exceptional guest service.
+ d! b8 y' O: D# e7 z•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
4 q- U6 \; d% U. d•        Attend Cluster meetings.
8 s" A% k" L! x' C! X•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
8 D/ k4 p$ r) F4 v•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
( I/ f+ `1 c# b$ R% `- L6 ~: g1 h•        Handle any issues dealing with high speed internet in guest rooms or business center
8 u6 t8 s& O7 \# Q* V/ a) O4 L' B•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
. p6 j  L- c4 R  I+ B7 {6 [; ?
. d$ w- U( H& X. PRequirements:
; C1 @) ]! K8 T# w/ A( K/ j) s•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
3 ~1 F1 A/ k+ {5 _. E• Ability to deal with all levels of management, staff and businesses in a professional manner;
' t7 v: p; ~2 M) {2 \. q$ K• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
" W: G/ y/ d6 G0 A, a• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

/ E8 ~0 J0 E; \# sAdditional Details
+ e8 s% O+ U1 y# v7 [Job Available: Immediately
Bonus Plan: Yes
. j2 n. e0 l8 k  G/ h& R2 ]2 kWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
. r# W* R: s1 P2 |; n' j9 [0 YOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
0 j0 o( L* p1 m: }1 HIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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