Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
. ?7 t2 U  T" C+ b$ _' _Date Posted: 7-Dec-2012
" U! R7 t( S6 GEmail: whg7104@whg.com
( ?' Q" ~$ C) E2 i( V, {
Job Details
4 @& k6 Z. E$ J$ ^3 W' JJob Description:
# Z/ W+ T! @$ nJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
0 L' ?  ^0 p0 @6 w7 M0 p2 Z6 T•        Oversee hotel security requirements.
( d* A! d+ b, S: ?# y* T•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
! u6 n; P+ m* t' @•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
- [, G6 F5 J1 W, g, {* q1 b3 h. ^•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
& B( [& }5 m  Q•        Perform 3 month and one year evaluations and/or when needed.
; b8 v# Y$ n+ P6 I. p9 {" R•        Leading and coaching to provide exceptional guest service.
3 Y( N$ ^% p% S8 s  N$ Q•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
# M( t, y# N2 R+ m  L•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
5 H9 t- q  t2 \1 ]# g7 a! S
+ V, c5 P/ n% T8 H9 S' |Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
% v  J5 u# g( B. z. [; F' |• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
# ]& s, J8 Y. O; ~• High level of creativity and innovation;
9 b7 {2 C9 H8 m& H; d• Proven ability to manage multi-tasked assignments;
! w; N) F" x- W$ O7 ~$ k( Y• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
+ {2 l! h2 ?2 d& b4 D+ L
Additional Details
  \2 n- I) N7 b) i+ Y) E3 lJob Available: Immediately
) O/ P/ z# v' G1 h2 P  kBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
/ o! b7 V; [" ?( u+ COther: Meals, Drycleaning, car allowance, medical, dental
, t4 x, d* N* p& R+ D6 l2 {Accommodation: No
Management Position: Yes
# n% i: m. S8 p; _4 S9 m8 VEntry Level Position: No
5 F; c% Z7 \$ f$ V! Y% GIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
8 t9 F  B) O2 w/ M0 W* d