Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
3 Y; U' x. i) a" H  ~Date Posted: 7-Dec-2012
! {' k7 T- |8 @3 w5 a5 Z1 EEmail: whg7104@whg.com
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Job Details
3 I, A; Q3 m8 z1 v5 y3 `Job Description:
% }- ?# W1 Q% n2 z9 t3 N+ yJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
# w2 @* M) r! d•        To maintain or exceed the established standards of operation.
% N) H2 h- _6 l# w2 j  M•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
2 x  S; B8 s7 I; J. p5 a' Y•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
9 w, Y6 Q; ~2 e/ |6 ?. ~' s•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
9 `6 ~( |$ T9 ?0 p$ m8 o•        Handle any issues dealing with high speed internet in guest rooms or business center
% J# c8 @; V# i9 q3 s) }8 Z•        Maintaining front desk floats, and FOM float
. o: q* f4 e0 ~, N; ?. S•        Any other tasks assigned by the General Manager
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7 E& m  I( i) B4 R6 M4 U7 M$ A% sRequirements:
9 U9 h  N) j( m: f•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
  r1 E0 G5 t  O4 ]7 m; E+ A5 i• Ability to deal with all levels of management, staff and businesses in a professional manner;
5 \3 U- D# D) ~* _4 t4 {• Ability to lead and develop;
0 {6 J3 |0 d  j) r2 D. r• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
7 @4 C* G2 ^& ?. K• Ability to work within deadlines;
; w5 v- K# R0 k0 V# P• High level of creativity and innovation;
3 Q2 g" _- m3 Q% v  d1 g• Proven ability to manage multi-tasked assignments;
  ]3 L" v( b2 o; _% M• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
( i% I, `1 d- b3 [8 h) T/ JJob Available: Immediately
4 B, x6 C% v6 @# M4 d! S+ J! fBonus Plan: Yes
& K3 ?3 M( d- x2 [, LWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
7 m' [4 @: [8 u8 TOther: Meals, Drycleaning, car allowance, medical, dental
/ V, g1 |7 G: N) ]6 [( d7 L5 pAccommodation: No
* O/ v2 u0 a3 m% Q8 a+ MManagement Position: Yes
' N0 @& S3 ]  k$ p  r* i+ l7 mEntry Level Position: No
! J, ]) Y# x" n4 M  xIndustry Categories:Hotel/Resort
( w) M% `% \( APosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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