Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
7 v6 p' [% }9 `( w8 J) b, Y1 \8 S! O8 kDate Posted: 7-Dec-2012
% r9 A+ F6 ~6 D) |7 A  v$ HEmail: whg7104@whg.com

Job Details
Job Description:
) l6 X4 |3 U! N# D  bJob Responsibilities
7 k! [1 p# U& K$ d•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
1 |$ V6 \2 G/ n9 M7 G•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
, `+ V& ?& s3 e9 U5 N•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
! k% q& S, K# G6 K/ A! F0 F  n1 v•        To communicate effectively with other Departments Heads to levels of business and type of business.
' m3 G/ s; U$ H2 m•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
: H8 e* f  L; |' t' h) N$ a" J& W•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
2 P  o- M( s0 X) K6 g& U/ O1 w•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
, G) c% r0 y: m' P7 I•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
( Z; |3 P# g( d( m•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
; K0 P5 I5 ~* }! q8 X! Q•        Handle PMS computer problems in each department
6 L& ^- ~  S1 R8 M% A•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
* N0 H& |1 K% c& z6 ^•        Any other tasks assigned by the General Manager
( i9 ^: r) p# s- z& q
Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
3 b0 n% J9 u  e# P& l# k7 u• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
6 Z$ r, r- ?0 ?9 `9 J• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

7 y' q8 w# u5 ?; T& nAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
* `6 a  w/ a5 u/ n6 I7 a4 wAccommodation: No
Management Position: Yes
. w  m# y  K! K' ]" ?Entry Level Position: No
Industry Categories:Hotel/Resort
% }: ^/ c5 W* x# iPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services