 鲜花( 47)  鸡蛋( 0)
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Location:CA -AB - Edmonton" L; J9 U( r4 z5 F8 C/ Q9 }) E* J
Date Posted: 7-Dec-2012 K( g3 i0 D7 n. x! {& N
Email: whg7104@whg.com K/ V- g) A. ~, d/ |
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Job Details
7 Q3 m4 {* [- ^% K3 qJob Description:- }: Z% i& L' X1 l9 R5 U
Job Responsibilities0 V0 m$ B. Y8 v/ }
• To minimize the costs of operation in the Front Office Department while maximizing revenues.
% M- J8 i6 w6 v: y+ z• Oversee hotel security requirements. $ L& \( E0 u) V: i1 _& N' B
• To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.$ G% x7 F, P: O- n8 ?3 s
• To maintain or exceed the established standards of operation. 6 X% I" P' r# G$ x3 L4 C
• To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.4 y9 s/ z8 P! J/ s# } B* \0 m5 ^
• To communicate effectively with other Departments Heads to levels of business and type of business.# y8 q" I" Y" c! D% ~4 z: |
• To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.7 S$ \2 Z( }( N* T7 Y
• Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
% ]7 I& ]4 y; {) P6 a• Weekly scheduling of the front desk staff.
' Q$ z+ u2 l: ?) A+ P• Manage rates on a daily basis for short and long term. 6 x+ P& r4 P5 |: ~
• Perform 3 month and one year evaluations and/or when needed.
* @+ g# @, U8 ~ G• Leading and coaching to provide exceptional guest service.
8 e6 g* D n; o" j5 I• Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
$ ~; d8 o- O7 S" l• Attend Cluster meetings. ' H1 x; z# k( w( ^2 a0 y
• Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report." g" r7 r3 @% i" R; |. U4 Q
• Handle PMS computer problems in each department - e1 i6 b/ H! R4 Y! [( h# U
• Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies" ]5 {3 S/ Y; e
• Handle any issues dealing with high speed internet in guest rooms or business center
6 D0 |; d) @% ]$ J$ W' r+ I• Maintaining front desk floats, and FOM float
" F7 P2 J% ^- U; @% f( S. F5 j7 L s• Any other tasks assigned by the General Manager: d t3 p: W6 c
/ T; A9 _0 I4 p8 kRequirements:) s" m" B! i8 ^% G* h4 b
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
2 W/ ~5 C' e6 |• Ability to deal with all levels of management, staff and businesses in a professional manner;
- k# c' q' B2 T4 u4 S/ R• Ability to lead and develop;7 X1 e: k1 U7 J
• Background in the development & execution of business and operating budgets;
7 y. {$ I9 l; `" b• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
' ~: y8 B5 S; u& U" ?# }• Ability to work within deadlines;
4 j+ p7 e. A* v& u• High level of creativity and innovation;
! n3 i5 Z- ?0 }9 G, h& h3 {• Proven ability to manage multi-tasked assignments;
% x4 d) z4 h% _3 M• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.) H( z9 A0 e: `
) S- G5 y; u* XAdditional Details
. U. u! V9 Y/ H3 o& \: h& q5 RJob Available: Immediately
) H% X/ H0 T: @ B& ^Bonus Plan: Yes8 e( {2 W6 o: C2 p1 e
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.4 j6 k+ ^, t+ |5 [2 L, S7 Q* W" Y
Other: Meals, Drycleaning, car allowance, medical, dental3 x6 a0 h* ?3 O' Q
Accommodation: No
( }3 y8 J; E3 }$ g+ LManagement Position: Yes
: m( v2 w6 F# w$ Q( F: KEntry Level Position: No/ _/ l( G/ B( }& _5 g3 z, x0 Y
Industry Categories:Hotel/Resort
! h- K& G% m$ L8 U% V8 C6 kPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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