Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
7 Q3 m4 {* [- ^% K3 qJob Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
% M- J8 i6 w6 v: y+ z•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
% ]7 I& ]4 y; {) P6 a•        Weekly scheduling of the front desk staff.
' Q$ z+ u2 l: ?) A+ P•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
* @+ g# @, U8 ~  G•        Leading and coaching to provide exceptional guest service.
8 e6 g* D  n; o" j5 I•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
$ ~; d8 o- O7 S" l•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
6 D0 |; d) @% ]$ J$ W' r+ I•        Maintaining front desk floats, and FOM float
" F7 P2 J% ^- U; @% f( S. F5 j7 L  s•        Any other tasks assigned by the General Manager

/ T; A9 _0 I4 p8 kRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
2 W/ ~5 C' e6 |• Ability to deal with all levels of management, staff and businesses in a professional manner;
- k# c' q' B2 T4 u4 S/ R• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
7 y. {$ I9 l; `" b• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
' ~: y8 B5 S; u& U" ?# }• Ability to work within deadlines;
4 j+ p7 e. A* v& u• High level of creativity and innovation;
! n3 i5 Z- ?0 }9 G, h& h3 {• Proven ability to manage multi-tasked assignments;
% x4 d) z4 h% _3 M• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

) S- G5 y; u* XAdditional Details
. U. u! V9 Y/ H3 o& \: h& q5 RJob Available: Immediately
) H% X/ H0 T: @  B& ^Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
( }3 y8 J; E3 }$ g+ LManagement Position: Yes
: m( v2 w6 F# w$ Q( F: KEntry Level Position: No
Industry Categories:Hotel/Resort
! h- K& G% m$ L8 U% V8 C6 kPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
4 j3 r$ F+ a7 `- W; C2 K  o! \