Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
! X  N( K7 C2 a% BDate Posted: 7-Dec-2012
8 s: I5 e0 Q9 CEmail: whg7104@whg.com

1 V6 k8 _& L( e+ B2 S7 vJob Details
Job Description:
+ b0 H4 d7 u9 H  p, OJob Responsibilities
1 K5 o' M& x4 V2 l; p: R- Q* `) R•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
3 x3 U, G; r" `+ x; ?; F•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
; z3 m7 u1 o( n# X•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
' i1 e8 ^0 }6 x•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
) R$ P6 A7 J/ a: f& {3 _! m( S# O) \2 y•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
8 s4 j9 L& X* d& h8 k0 j/ W6 n•        Weekly scheduling of the front desk staff.
) y, S7 m+ a2 }# v•        Manage rates on a daily basis for short and long term.
9 `$ x% A7 f" r•        Perform 3 month and one year evaluations and/or when needed.
, l( ]  a7 i- _6 Y# T0 _•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
. s$ c  g8 Y( C* C3 s' R' V" L•        Handle PMS computer problems in each department
& u9 G6 u. [4 }0 I5 J; i•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
- ?/ R! ~, l; J3 h•        Maintaining front desk floats, and FOM float
2 C! M! F: ^5 [! O•        Any other tasks assigned by the General Manager
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Requirements:
) Q8 u# c1 p& f# x3 ]•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
0 z* X4 K$ X$ q0 _# r5 M4 y• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
9 y. x1 S, T  Y: T; _: S2 e/ g• Background in the development & execution of business and operating budgets;
+ t/ E+ s% S3 M' S• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
$ P% V  z8 k% h! Z4 ?• High level of creativity and innovation;
% _8 i+ [! J' _3 L• Proven ability to manage multi-tasked assignments;
4 ~/ l8 y* ?; m% T• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
$ e: a  k( U0 n
8 j% @/ u5 v7 _Additional Details
% Q& n5 `' |( K5 H! b5 N' |' P# n2 sJob Available: Immediately
. }5 T7 V5 i; }5 kBonus Plan: Yes
9 u+ X! h; C6 j4 CWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
" B* l1 V, h8 v! [9 M8 E; tManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
; r: s# ~0 u. U: o0 uPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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