做一个有效的沟通者-Z

JoyceAccSG · 发表于 2012-5-16 21:10

本帖最后由 JoyceAccSG 于 2012-5-17 07:55 编辑

在现实生活中，技术方面固然重要，但是有另一个方面同样重要，有时可能比技术更为重要，那就是沟通能力。

JoyceAccSG · 发表于 2012-5-16 21:15

JoyceAccSG · 发表于 2012-5-16 21:19

JoyceAccSG · 发表于 2012-5-16 21:24

JoyceAccSG · 发表于 2012-5-16 21:30

JoyceAccSG · 发表于 2012-5-16 21:31

JoyceAccSG · 发表于 2012-5-16 21:33

JoyceAccSG · 发表于 2012-5-16 21:38

本帖最后由 JoyceAccSG 于 2012-5-22 17:29 编辑

JoyceAccSG · 发表于 2012-5-16 21:43

JoyceAccSG · 发表于 2012-5-16 21:53

JoyceAccSG · 发表于 2012-5-16 21:57

JoyceAccSG · 发表于 2012-5-16 22:11

JoyceAccSG · 发表于 2012-5-16 22:14

JoyceAccSG · 发表于 2012-5-16 22:16

JoyceAccSG · 发表于 2012-5-17 07:51

本帖最后由 JoyceAccSG 于 2012-5-22 18:06 编辑

JimZ 发表于 2012-5-16 22:43

你和健康营养站事一家的？
欢迎常来，我们会不断更新的。

JoyceAccSG · 发表于 2012-5-17 07:53

JimZ 发表于 2012-5-16 22:43

好像被告知过只有商业和广告市民可以在签名处打广告耶.

JoyceAccSG · 发表于 2012-5-17 07:54

本帖最后由 JoyceAccSG 于 2012-5-17 08:02 编辑

Basics of “Effective Communication”

Every Marketing/Product or People’s Manager will tell you that this is the key to success and who am I to tell you otherwise! It is true! The way you communicate helps other people to form an opinion about you, about your ideas or about a product that you want to sell or buy. It doesn’t matter much if you have great ideas and you can’t transmit them in a effective way. Communication is a two-way process (speaking and listening) and you can’t be an effective communicator if you don’t master both.

■Start by always mention the points in common and accept different opinions by others
■Nonverbal communication. What you do and how you do it is as important as your words.
■Transmit something that others can find useful. Find what they need and work on it!
■Be confident when you speak, being thoughtful but not emotional
■Keep different opinions out of the personal level. “Attack” divergent opinions, not the one that represents it
■Have a logical and organized presentation and avoid mixing concepts or ideas. Try to be clear and effective

JoyceAccSG · 发表于 2012-5-17 07:55

JoyceAccSG · 发表于 2012-5-17 08:00

JoyceAccSG · 发表于 2012-5-17 08:01

Here are a couple more ideas for you to keep in mind before engaging others, either they are costumers or members of your own team:”First things first”: What is your objective? What is the key message you want to transmit?

■Think of your audience, their expectations, their previous knowledge about the subject, their education background, their business culture etc. Write/speak accordingly. First impression counts if you dont know the people and don´t skip many logical steps just to sound smart!
■If your changing processes internally, use more than one channel of communication. It helps to pass the message across and useful to get people used to the idea you are trying to implement
■To get the message across one must use the right channels, “eg if the staff you are contacting do not have regular access to a computer, do not rely on email as a way of communicating with them. Also consider that different categories of staff prefer to receive information in different ways“.
■A  very common mistake is: the use acronyms without explaining them. Be mindful that not everyone might know what those are.
■Use headlines that explain briefly and accurately what the message is about. Sometimes people don´t have time to read everything at once but it is important that they know what is it about.
■Conduct an internal communications audit after the changes have been communicated for a while. Did people got the message? What can be improved? Use your findings to improve the process
■Remember that good communication is a two-way process. Provide opportunities for others to communicate their views/thoughts.  LISTEN… (I’ll make sure I write a post with my thoughts on effective listening)
Thanks for reading
This entry was posted in Business, Marketing and tagged Communication, communication strategies, effective communication, tips by João Rufino. Bookmark the permalink. Leave a Reply

JoyceAccSG · 发表于 2012-5-17 08:19

本帖最后由 JoyceAccSG 于 2012-5-22 19:08 编辑

http://www.youtube.com/watch?v=AQENwD-QlRA

JoyceAccSG · 发表于 2012-5-17 14:23

本帖最后由 JoyceAccSG 于 2012-5-22 18:12 编辑

我好喜

欢我的这个帖子呀，自恋一下，抱抱。

五道口 · 发表于 2012-5-17 15:19

upupup

五道口 · 发表于 2012-5-17 15:19

upupup

五道口 · 发表于 2012-5-17 15:23

upupup

五道口 · 发表于 2012-5-17 15:24

upupupup

爱城青松岭 · 发表于 2012-5-18 15:06

   不记得这是几次读这个帖子了，不，因该说是听。。。。。。
   来加拿大硬着头皮读完了一年的免费英语，之后又跟着教会上了一年的业余英语班，英语水平仍旧不及这里的小学生。换了份新工作，周围都是老外，交谈时英语明显不够用。听这个帖子，感觉一次比一次懂得多一点。谢谢！
   非常钦佩这里的一个能坚持读书的网友，看她一本接着一本地读，本又想欺骗自己说没时间，太累，惭愧了。

JoyceAccSG · 发表于 2012-5-18 15:51

本帖最后由 JoyceAccSG 于 2012-5-19 05:22 编辑

爱城青松岭发表于 2012-5-18 15:06 * \8 f; G9 ^/ p; d w
不记得这是几次读这个帖子了，不，因该说是听。。。。。。
& C2 V9 P4 V7 V$ P# ^ R8 ^* U 来加拿大硬着头皮读完了一年的免费 ...

欢迎加入，我们一起投入，一起提高。

willl · 发表于 2012-5-18 19:59

summer_tina · 发表于 2012-5-18 20:02

爱城青松岭发表于 2012-5-18 16:06 & P2 M5 w! r! i+ `! z6 p
不记得这是几次读这个帖子了，不，因该说是听。。。。。。
( j% H2 V6 X3 t* Q" L d 来加拿大硬着头皮读完了一年的免费 ...

慢慢来，你会不断进步的！！！！！！！
只要坚持学习。。。我也觉得我的口语不够用。我有时候上班，都怕听电话。
特别是以前干的是硬件维修，工作之一就是接电话，公司还给了一个黑莓的手机。手机一响，我就不想接。
老外报自家姓名，都飞快，我根本听不懂他的名字到底是啥，他在公司哪个分部。。。。。。。

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做一个有效的沟通者-Z

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