[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
3 r3 B3 G( }; v' JPosition Title:  Receptionist/Immigrant Services Worker
* ^$ o+ n/ g% AHours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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9 E) M& p9 \$ A2 K* h; [Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
! X% f6 T0 r: D3 ~•        Take and deliver messages to the staff of ASSIST
+ ?- O8 }' U3 U% c7 {" z" k0 ^•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
" A5 `5 D! O- [) I3 u* K: T•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

7 ^' G) U; t9 U( ^, I5 K( X( sKnowledge, Skills and Abilities Required:
$ a! N1 c% X& `9 W# l6 ~5 O$ _•        Excellent communication (verbal and listening) on phone and in person
7 }& d3 t% Z9 J- O+ o' B•        Fluent in Mandarin and Cantonese as an asset
2 ?% r% a6 _5 v) n•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
; k7 M& D5 m4 T. s) ^5 L7 n  |3 T•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
* m# o" U- a( |1 R* C8 s•        Sensitive to the needs of immigrants with multicultural backgrounds
+ f# u4 o2 W/ P2 \2 q•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
& ~7 w  a2 B1 V. G•        2-4 years of office and clerical experience
) {0 U( B; k6 k, s1 U3 `& @% W0 b•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
) {/ b) a7 d% q. t/ B+ P- G$ n•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

+ b) R5 o( W7 d' q2 CNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.