[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

" c! \+ d- ?7 E$ o* T$ M0 S0 NPosition Summary:
3 |: k) S+ @( p! ?# V2 {Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
$ ]9 x2 `1 s6 D* b4 D8 u0 g' ]•        Order and maintain office supplies for the front counter
1 ~8 e6 K$ M' D- p8 a" @•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
& O! Z# a! y% i0 ?, ?; j•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
, u; l$ e: D' g! d$ b  I) l•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
, q% X- \* [3 E8 p•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

7 S: e6 e4 `6 i/ ~' bQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
% w0 [5 n1 C, R0 e1 k: N•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

" i6 q! G' I8 w8 z; tPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.