[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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4 ~7 H! m1 Q* O* e7 j- m, s7 G/ y7 mJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
* J* k! J/ d9 w$ B/ l: ]' gWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
3 W3 Y( G2 u: x•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
9 o& M+ A7 B5 c•        Order and maintain office supplies for the front counter
* L, C) N2 R3 [0 d•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
! ]2 L1 x7 r1 y6 Z. Q•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
3 J5 d& {" |& z& n•        Keep the reception area tidy and clean
4 K' J8 [( ]+ \" L5 S•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
* [8 J$ Q7 l) @% J5 m$ P•        Perform general office duties as assigned
. I( j. o  k7 Z0 _; A; F•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
. w9 Z8 W3 K9 ?1 X4 r•        Good English writing and oral communication skills
* R9 b( E) y% Y& ?" l•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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3 L+ V6 {1 V5 ]( Y  q! rQualifications:
8 f/ C: L' _( P* _* ~•        2-4 years of office and clerical experience
! n) H  F  n: c# k; j7 @•        Receptionist or customer service experience in a fast paced environment
3 K% O( D, f9 ~! x! V; t•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

0 l1 y/ H( c4 e; G$ g- }* j6 z, ^Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.