[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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2 g  E8 g) T/ }& |/ T; W- kJob Description
; |0 R- F9 f) R  m' XPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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Position Summary:
; K* y* B+ [$ Q0 i- ~/ p" oWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
  w1 b3 \! t+ }5 n•        Answer incoming calls and route calls to appropriate person
5 B; V% X# o6 {0 k0 l8 s•        Take and deliver messages to the staff of ASSIST
7 m' L/ w: ~0 G. p; l' o•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
$ s- U- X! C" Y; c* t2 k•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
0 K* u8 O- n: P5 L•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
( V. t2 d' Z3 [+ Q•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
; _- v, b: e0 d2 z/ Q. ^•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
. C7 F, X0 v1 ~2 M. o# j•        Fluent in Mandarin and Cantonese as an asset
# m/ N5 ]0 z/ ?; X7 e4 S) P•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
. T$ ~" I$ _6 \# n! W6 R•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
, j8 m% I+ G0 b. w0 i•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
( c- p! Q- K: a! \: r1 `* s$ n•        Demonstrate workplace maturity and professionalism
# }5 `4 O+ I/ l2 H•        Ability to work well under minimal supervision
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4 E' X3 t. }! |9 i  [6 }2 o# h! t* z6 pPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.