[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
' U$ p$ w1 a) UPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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  R* D' \% B- h/ F5 t9 _6 JPosition Summary:
: N3 i7 [# L* vWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

! x6 e3 l2 i$ a1 l+ W8 ]- WKey Responsibilities:
, @- Y+ V8 e8 t- h•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
* e+ F7 ^/ r* M0 D$ u•        Welcome clients and direct them appropriately
4 D8 P8 `. Q- B, P; L0 z* F) _% z, V•        Order and maintain office supplies for the front counter
' a; X: \$ _! h% G' Q•        Perform general clerical functions such as photocopying and faxing documents
% h) X0 h: E2 I" k- [•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
2 f4 ~' z. R; q+ }) T4 `•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

* G* x6 s- q: |- W, F9 u0 M, H) VKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
) Z( ]3 N2 u! E! X•        Ability to work with newcomers and general clients
* x* ?6 d0 m, t•        Microsoft Office operation skills- Excel, Word, Outlook
3 I. n2 o# J* ]+ }5 C& [8 @/ f•        Ability to address multi-task and set priority appropriately
0 H7 c: O# C% _1 V0 r' E% Y•        Sensitive to the needs of immigrants with multicultural backgrounds
9 S: P3 @% n) Z4 c•        Ability to work effectively in a fast paced office environment
9 t5 }3 X, |  _# C1 G% I- {•        Knowledge of immigrant services
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3 I. [7 @4 e. U$ F) AQualifications:
4 C! D0 ~9 @7 R$ J1 E2 h7 P% w•        2-4 years of office and clerical experience
4 C/ k3 u3 h3 u8 x•        Receptionist or customer service experience in a fast paced environment
0 [8 f8 m2 l% L' L$ j" }: Q•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.