[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

. [" G2 v! o3 D, m) {7 a6 U& ]Position Summary:
' _& P& G5 g% @2 IWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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6 `, g8 ^8 G" G$ f3 l* n, J( g# ~Key Responsibilities:
+ ~4 t6 H4 t; @6 h- R) f1 X•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
- B/ L4 g2 z5 b2 V+ {) |•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
9 _, ?5 b. }  M  s. \3 l/ ?•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
+ V/ R! r, ]+ Z& L( s' q+ V) J$ h' }•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
, V6 ?/ h  S8 }- z$ J•        Maintain front counter service files
•        Perform general office duties as assigned
) k0 \( h* X& d+ s; F3 M1 ]% ?•        Report to ISP Program Manager

  ?; b# v0 ]) uKnowledge, Skills and Abilities Required:
& X! N2 @" L6 e' T+ H; N% t/ e•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
; n# Y2 K+ t+ }6 D  a•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
& B( N# r8 c# u) R  L& ?9 _•        Knowledge of immigrant services
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8 g5 Z% I7 n4 q' M; dQualifications:
/ f0 Y: v8 v9 I& V: Z•        2-4 years of office and clerical experience
' c# m. \0 p2 U; g+ ~  o( A•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
- f1 K: p; o' P5 l, q•        Ability to work well under minimal supervision
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; A! A. c  v( g$ bPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.