[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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0 B8 R$ k' L5 X/ {( Z/ K- {. fJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
. ]2 J- u# n6 d" U! O# I( Q0 mWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

0 I2 T3 S8 b# p2 f& JKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
3 l& J3 x$ a' B, r& L•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
2 [" B5 \: x/ t* j& X•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
5 M' R5 e1 @& v$ c•        Keep the reception area tidy and clean
. g. S* {' |" K) x8 c•        Attend meeting and training to stay current on immigrant settlement matters
  }0 J4 \6 K7 C8 E/ W+ J) U•        Maintain front counter service files
•        Perform general office duties as assigned
7 |2 R  b. G. ]$ R( I•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
7 W9 K9 A5 d& S0 J4 H•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
' s: {' q% G% j•        Ability to work with newcomers and general clients
9 j+ r2 D9 u8 ^- q•        Microsoft Office operation skills- Excel, Word, Outlook
; a. |/ A- p  _; p•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
* [( O2 K* M; [8 X5 r! u7 J0 |0 A•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
. }. X3 ]# ~$ l  j•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
$ x( R0 z9 a5 k# g•        Demonstrate workplace maturity and professionalism
% q% m  y6 x/ o•        Ability to work well under minimal supervision
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" D7 V; V3 e# O$ RPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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/ S( H/ D  |* w% j1 i$ CNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.