[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

. g: v/ X; M: S# ^# W- d- q$ hJob Description
3 ~5 C1 [9 z8 Z1 j& ^Position Title:  Receptionist/Immigrant Services Worker
. b% x4 m/ O1 [9 mHours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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; N, F# L$ I6 V! ~# m; }# MKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
4 [' r3 N8 A! O8 G0 t0 A•        Welcome clients and direct them appropriately
& b! a$ x% B# x0 }: v9 _•        Order and maintain office supplies for the front counter
& s* }2 y. B) l, H8 x•        Perform general clerical functions such as photocopying and faxing documents
- l5 y; R! B+ j•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
/ A5 H) Y, M' C: ]9 D7 Z•        Maintain and update the information boards with upcoming events
2 `( z. X2 j8 i8 a9 Z9 R3 ]1 ?: O•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
# `: A; E  `+ s# k( E•        Perform general office duties as assigned
& q3 n' m  {/ b* x8 s•        Report to ISP Program Manager

( A0 i9 t) c$ O- s. o. j3 R- q! bKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
' j$ i# q% j* w4 J% j& v: x& {4 K•        Fluent in Mandarin and Cantonese as an asset
) M  K& z8 L6 [. v•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
$ k4 \9 G3 q" C) P" n  P7 b•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
0 V, y9 T" ^2 J; b! s•        Sensitive to the needs of immigrants with multicultural backgrounds
2 j; a8 X* n2 J•        Ability to work effectively in a fast paced office environment
+ V3 x+ X5 S1 _7 b/ v9 K# q& J+ v/ R•        Knowledge of immigrant services

Qualifications:
4 K, O3 r, M2 [& w* Q8 `•        2-4 years of office and clerical experience
8 A* ^( r9 V4 i•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.