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本帖最后由 竹声 于 2011-11-3 22:30 编辑 2 \2 j0 H* z; t
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如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca! ~0 A8 l, X1 m# E% D ~% G' M5 @9 U
+ l4 H `! X1 Y9 @Job Title: Product Technology Manager, Lab Equipment Date: October 13, 20114 L& O2 M$ a2 K8 S* `1 ~4 @4 K
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Scope and Purpose of Job9 K0 e0 S# x6 y7 W
Employee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment. c+ ^- U) ?5 V, c7 z5 c
Major Responsibilities and Accountabilities& c0 F& q) W+ Y) i4 F- E3 P
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.- q8 J8 |+ }7 w+ Y$ I9 ?
• Answering all technical questions concerning mechanical functions and software operations.
# T/ `- @9 F1 x/ _• Assist with troubleshooting ideas on technical and software problems
& ]0 V) n U' e Q# x8 G; to Test all new patch versions of software prior to release) P/ W% I1 {/ J2 c' S6 t, x# ~7 j
• Assist where needed in application questions.: d* I# d) x( I3 j0 s
• Check all technical documentation for correctness prior to field distribution.
, o$ b+ G: I* c- F$ j: C$ d, Zo New parts and replacement parts and installation procedures# i. E" M+ V, l. s- W% k
o Translation to Chinese and other languages if needed# G# O/ Z E" {' I" k8 i
• Track and report all warranty failures
, u* o3 r9 j' ^o Make monthly report to Product Manager and 3rd party supplier.
7 A! l% c9 `% @) ]; ^0 to Recommend remedy to improve product quality and design.
1 H1 Q* b# j# n; h8 _• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.% l6 w2 b) s: l
o Run field Beta test sites and any new idea testing and make reports& `# e7 U3 n/ Q. B/ |. Q3 P
o Assist in information gather for any new product idea.4 {5 P. U( \$ E H- a4 `* \* x
o Assist in writing and new product specification
/ X6 D9 \( @" e/ r1 {o Point of expert contact for implementation of features/functions./ b+ p/ Y ] T q% k: a' s6 l
o Act as technical applications expert on development team.
2 d9 R# Q+ Z6 m# g- {. s• Assist in Sales support & training.0 q: s6 t' Z) y7 o! a
• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.
' p" I3 Q2 M" A/ n5 u, Uo In rare cases where no other solution exist to travel to customer site to solve technical issues., Y# ~$ h3 y* C
Human Resources and Organization9 g' P) d e" n8 E& W7 O4 \
• As a member of the DC team, maintain a team spirit at all times.
+ ?- L" O; u5 R2 r+ ^) l/ e* ]+ w3 q/ P• Let customer satisfaction be an influence in every decision you make.
+ c; t7 |) p0 B ]; ]7 V• Communicate information efficiently and promptly to your Team and other management./ g" U& }3 v! ^& T- T; j
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Authority Limits
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QUALIFICATIONS
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# P! f' J5 M0 \/ c5 I$ WEducational / Professional Background Technical School Graduate ) Y3 H; k3 k: S/ t4 X9 H
Professional Experience (Years and Field of Activity) * Z. K( w9 e9 d' v2 r( f
5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
2 _+ N9 O" B7 @4 ^List of Skills/Qualifications
! _6 ~- {0 c5 ?1 m• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
2 l8 k$ Z( N7 ^• Background knowledge of dispensers and software + D. B+ ?: Y: E$ q
• Proficient in software use and writing.$ Q* w; L) L' Z6 [' h
• Excellent communicator both verbally and in written reports.+ c' _0 r3 u3 u7 C- @1 T# s
• Ability to travel worldwide.4 m2 F+ ^1 n6 i0 q7 o# [
• Speak Chinese & English very clearly.
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Language Skills Read/Write English & Chinese
3 ?5 j) u2 w/ }: KPersonal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork)
% D/ {' Z6 V% W3 a Q! ?7 wOrganized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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