Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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Position Title:  Receptionist/Immigrant Services Worker
& T) ]9 f# w0 o7 @0 XHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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& G5 Z0 _$ F% U, G9 ~$ l5 f+ kKey Responsibilities:
! s0 a& u6 ^  B. a4 y! |•        Answer incoming calls and route calls to appropriate person
+ k+ W8 C$ p5 D# a* L! \- ~% L1 `•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
. Z- S( {- H; s5 d( ?•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
% N: \4 y4 t8 N•        Attend meeting and training to stay current on immigrant settlement matters
/ \# Y$ b* [. D; E- ^  T0 o+ c•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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& n8 B& q  g, D: o8 |Knowledge, Skills and Abilities Required:
6 S. Y: `" M& C% V5 v. U•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
3 z( x: c9 U; `' G, B0 J( N6 a•        Good English writing and oral communication skills
$ E* |* r  W) P6 h4 @1 K•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
7 g5 N& Z, {% I  t) d" h7 e1 X•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
% q4 P; Y/ y7 }6 Q" F•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
* N8 A2 l9 H9 T•        Receptionist or customer service experience in a fast paced environment
* r2 C8 q3 u' G5 c3 _0 _•        Demonstrate workplace maturity and professionalism
, F  P/ t! H: n$ R  h' o: K•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
$ o$ V: s9 D, E5 K3 U$ T* C4 I谢谢大家。