Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

* B9 k" u, }# B: _3 f) yJob Description
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Position Title:  Receptionist/Immigrant Services Worker
  R# I' o% ~( qHours of Work: Part-time (10 hours per week)
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9 Q- V% N1 z0 n7 m! h8 x) b, a. WPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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4 X; A% w& X( K1 I7 V" `7 mKey Responsibilities:
; ]" l9 j  d1 _4 ]•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
6 q9 {4 Z3 l! B  \$ \•        Order and maintain office supplies for the front counter
+ I5 j2 }1 Z: S& F* P6 D•        Oversee the front counter when other front counter staff are on holiday or in trainings
- Y0 l+ J3 l" _" j•        Perform general clerical functions such as photocopying and faxing documents
9 z" x/ f% p% n! f3 B! V2 u# F•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
* }" t$ P1 F' F$ V•        Maintain and update the information boards with upcoming events
6 Q0 @2 m9 q+ h: H: Y•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
9 v% D  j* `# d•        Perform general office duties as assigned
& S' S; D$ \  N•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
( O! {' m, g& j•        Excellent communication (verbal and listening) on phone and in person
/ [. W1 A9 P" z. L/ `; M, v•        Fluent in Mandarin and Cantonese as an asset
- I8 h" J0 I7 S$ {•        Good English writing and oral communication skills
8 F, q5 {6 O0 V" k•        Ability to work with newcomers and general clients
( G, [" U8 n+ t) |* ~7 ?•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
& E+ u, x" O$ e0 n- P0 r•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
! Q! ]0 f9 p8 [: fQualifications:
' C9 i/ k! e9 F" F+ m•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
" q0 d7 d7 m/ m1 w& ^4 O6 A•        Ability to work well under minimal supervision

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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
/ X( Y9 M9 l! N" d& Y$ e) x, W: lNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。