Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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$ f) b  d" w1 u. ~( @3 ^Job Description
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8 q( X+ B: s2 Z5 b" M$ |& w8 dPosition Title:  Receptionist/Immigrant Services Worker
, J) v5 x. l- T  K7 A6 M  FHours of Work: Part-time (10 hours per week)

% K) j1 `; Z4 a# DPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

+ [8 X( e9 K5 b: g- T  uKey Responsibilities:
* [! J. z+ R4 q# j% a+ C; d) H•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
4 u1 t$ k( M2 {9 H•        Order and maintain office supplies for the front counter
0 w5 V, N  P3 }( C4 g•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
1 W& }. U+ b' `9 U4 L8 R. C; s•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
- P, ^! ^; Y% d•        Maintain and update the information boards with upcoming events
- V' G- u) f: `3 ?, H$ k•        Assist the ISP team in reminding clients to appointments of workshops or other events
; r7 p5 X  L6 G. Z* u•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
; S# y' A; z" e7 }4 J0 D! l•        Maintain front counter service files
•        Perform general office duties as assigned
9 T; g2 j3 @* K  i( H5 p•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
/ p1 c: O' \$ a; j7 P# j! _•        Excellent communication (verbal and listening) on phone and in person
9 y7 g% a4 M( {/ L1 G  e•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
. e8 A; z- g3 B5 z1 g/ Y+ M•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
9 d" j$ D# i; z( lQualifications:
4 C6 Q2 S' b9 f* M$ y4 e; H" H) |•        2-4 years of office and clerical experience
0 L  p8 v- f- ~•        Receptionist or customer service experience in a fast paced environment
; N. H1 z; I9 \) T•        Demonstrate workplace maturity and professionalism
- M/ ^9 `) U, N" _9 f' {9 W•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
* D4 M" C$ n* W& A谢谢大家。