Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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# f# K5 J) M5 Y: n! x8 i4 d: c3 zJob Description

9 W# J3 I# C: P4 A; _Position Title:  Receptionist/Immigrant Services Worker
0 Q, K: \2 ^. }) H6 hHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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9 s; k' J/ ?/ ]: I. @" y3 N$ j2 q/ SKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
2 a* }* a9 p/ r/ h7 T! C6 `7 u" x•        Order and maintain office supplies for the front counter
4 G! G4 x1 `* ^2 I$ e•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
# D2 M4 q4 E% Y7 z* e7 @7 R•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
/ S4 d, Z* Y! M" z. F3 X•        Maintain and update the information boards with upcoming events
. h! j+ G, P' r4 T* r•        Assist the ISP team in reminding clients to appointments of workshops or other events
& N9 r) n9 s' x2 @•        Keep the reception area tidy and clean
. I- F! p, {3 `1 A9 A& V# B•        Attend meeting and training to stay current on immigrant settlement matters
" d9 V9 t7 S) ]9 p" z. d% G•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

* a  G7 y4 Z8 n. J8 l, AKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
% Y! c( d; [7 k9 e7 F1 ?; p- c6 _! W•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
0 s4 O; O1 m+ g! W9 z$ s•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
, h& F! T; ~  y* v; \0 o- `  p$ yQualifications:
& k0 ]2 }7 O4 ^& q6 V( v/ y: l•        2-4 years of office and clerical experience
5 Q& [4 A! \* h. B- M3 ^9 t5 Z•        Receptionist or customer service experience in a fast paced environment
' l( J5 }& r5 }% a' N. _2 I! [•        Demonstrate workplace maturity and professionalism
3 @6 @( i% A- }•        Ability to work well under minimal supervision


7 ^0 d0 U/ p* b( c9 APlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
7 z  d7 z; H. c9 B* ~$ u5 J; Q谢谢大家。