Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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" k# |8 Q( T! g  wJob Description

Position Title:  Receptionist/Immigrant Services Worker
8 z+ w8 q# r: o! H% u1 m' GHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
4 x$ Z- r* @: L+ i" i* {•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
/ b; N' \% ^( }# `+ A3 ^•        Perform general clerical functions such as photocopying and faxing documents
) a& V: d. d. N! l' E: J, \+ U•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
7 k- t; q, a6 Q4 [: H4 {•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
: p" [- Z* f2 A, o$ @, W•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
! M3 o, v) o3 e, B0 s3 f+ ^•        Maintain front counter service files
. a$ k6 e" }3 l1 R% }# _$ ]% a" i2 z•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
/ J: F7 r5 ^& f/ L•        Ability to work with newcomers and general clients
7 [* G) z0 K! |: ~•        Microsoft Office operation skills- Excel, Word, Outlook
6 R- N8 D2 D- c- M5 P( C•        Ability to address multi-task and set priority appropriately
7 J3 K1 B9 l5 f) n+ v6 I•        Sensitive to the needs of immigrants with multicultural backgrounds
! C9 \1 O# f* v+ }! v•        Ability to work effectively in a fast paced office environment
  N/ \: @7 _( e' Z•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
! O( ]/ X+ N! o: C+ E; }1 c1 U& O•        Receptionist or customer service experience in a fast paced environment
! `; b. m* z% `: M7 s•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


& k. p, \' ~& j, I6 @Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
: [6 @; m: a( m$ o) I& N$ N$ d4 oNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
+ J) W8 H( j& W谢谢大家。