Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
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" j2 w5 w3 V  v1 N5 dPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

& F6 M  i* ^( W( a  q% aPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
- D$ q! D# z" N3 \, y; V0 Z( O/ \•        Take and deliver messages to the staff of ASSIST
& s4 ?' f/ Q/ [; O•        Welcome clients and direct them appropriately
/ v3 X$ Y4 t; s( P•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
' R" U: v' Z* A$ j4 Q1 E•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
& T1 y- N" f  b( N+ B: W•        Report to ISP Program Manager

9 @6 L! h/ J8 w* \) A: eKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
+ K8 L( W1 y- v& |9 `•        Ability to address multi-task and set priority appropriately
" _* r- q6 g: N$ @•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
9 X8 p+ p; ?) u0 Q•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
6 O! x' o$ Q6 _- t0 z; c•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
6 _* F; |, c& p( _" r6 U5 @•        Ability to work well under minimal supervision
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. T( Z* n* O! t6 F/ b5 EPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
: ?- e% F! K7 k0 }谢谢大家。