Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
* X& f. E# u1 F9 e1 ~. ]Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
( A: F3 G! V/ rrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
8 @8 n& Q+ m1 Q. a! ~: ]client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
% e' d. W$ H% k2 h2 R& j7 G· Supply and inform clients of pricing, credit terms as well as entering orders in system;
; e' I$ j! N, I  c6 n& O· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
, F7 l4 ?5 {# l& _- \· Investigate and troubleshoot customer service issues;
8 W$ d- I8 c: @9 }- e· Process special materials orders in accordance with standard procedures;
$ ?( I4 x- \% C, j8 J1 M8 o4 h# B0 ]6 p· Maintain customer data and update changes to existing accounts in the corporate
% L* l  V- c9 V4 U. r, b7 tdatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
$ o" a0 i% B# GQualifications/Requirements:
- X1 T3 q3 U9 m) G0 a6 x· Strong team player with excellent customer service skills and able to build and maintain
! R( {" B# e+ D7 g' Y! V; Q& N* Jlasting relationships with customers;
· 3-5 years experience in a similar role;
9 V: P, g% x, f* e: K2 x% w/ F· Exceptional verbal and written communication skills;
, Y6 ?; H3 Y( C, f· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
0 x3 l( \- L  {) a· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
6 |7 N3 [0 e* u, W( KFax: 514-694-2674
6 o5 r7 W0 W6 H) n, _8 x" lEmail; careers@kaycan.com
: H( z$ g. e. [2 U) @7 T8 sWeb: www.kaycan.com.