Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
; W* X9 |$ o2 \6 M1 zimmediate career opportunity for the following position at its Edmonton branch.
! ]* ?: M6 N% N+ ]2 BRole/Function:
4 _) y  z* v( i4 p0 p' G- g  \The Customer Service Representative is responsible for responding to client inquiries both in
1 K( q. d5 v2 h/ Zperson and over the telephone while supporting the sales team by building and maintaining
2 Y5 d$ `, \4 s0 w. k% `relationships with existing customers. Integrity, vision, professionalism and the passion to meet
% S( o5 M# D  u) cclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
! P5 R# b! k8 _/ |· Collect payments for cash account orders;
$ ?) L& r, L8 ]1 C· Investigate and troubleshoot customer service issues;
4 M8 s- x7 L# i& I/ U1 m9 m· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
( K2 }9 A6 D: V) r9 w0 w$ U· Address client inquiries regarding status of orders, payment, refunds, etc;
  Q. p9 @% m3 @· Forward customer leads to appropriate sales personnel;
0 j+ P6 T& g& f/ _' p3 ~, [· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
: W9 O0 m+ i3 q5 S$ u· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
* |+ T9 [: C8 u( ^· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
0 m0 ]0 K+ D1 s. K2 t· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
· Excellent training programs;
" B; ?# g! ?+ `( f· Opportunity for advancement;
/ B" o, O( ?2 J. l· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
" ~- O7 ?. ^# f. g9 YTO APPLY:
0 v" V4 {! r7 v: \& q2 IKaycan Ltd.
c/o Human Resources
6 d$ P4 J8 ?# W, v( ^" ?Fax: 514-694-2674
% C% V2 ^$ H; U; q- AEmail; careers@kaycan.com
+ @# ]9 g4 Y) ^: O, w; y3 mWeb: www.kaycan.com.