Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
( ~2 r6 I4 {' B3 w! dimmediate career opportunity for the following position at its Edmonton branch.
) a3 L: ]  R( Y9 J' r7 q8 o: IRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
& W! r: O% G- Operson and over the telephone while supporting the sales team by building and maintaining
$ F/ @9 i. k8 G- Y2 \* Erelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
+ ]6 J: e8 ~* j& G6 z8 z1 S· Respond to customer inquiries through inbound calls and busy walk-in traffic;
+ h( b* i$ U8 n4 a3 y; [9 Y) e· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
' G# Q& h2 {6 L) L· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
. {& F% b6 }6 `; T8 d, S· Process special materials orders in accordance with standard procedures;
& i& {/ n$ M7 l" ]' D9 Q7 B· Maintain customer data and update changes to existing accounts in the corporate
( G& R$ T) U' qdatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
: `2 b" _4 i' y$ h* ?* n· Actively participate in semi-annual physical inventory count;
* }# {5 F- ~/ M0 ~Qualifications/Requirements:
  f0 v  O3 W+ {9 U· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
. _" t. e' s8 H" M' @· Exceptional verbal and written communication skills;
! l4 X8 r* u7 `· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
  d( X6 m0 b+ o+ \. m· Excellent organizational skills;
$ ?  h) o% ]' ^9 t/ L% m· Enjoys working in a fast-paced environment;
6 ]3 O) O; e/ k) C- y  W& ^" G# CWe offer:
· Competitive salary packages;
3 J) J2 T' [7 u, k8 ?+ s· Excellent training programs;
( a' U/ S) N- x· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
/ J6 x4 @' r1 tTO APPLY:
Kaycan Ltd.
) T7 e5 w. [. c1 L& ^3 d6 zc/o Human Resources
, n" F/ F- ~) b0 }6 G& u  P- }Fax: 514-694-2674
" q. V) z. N) W( g6 xEmail; careers@kaycan.com
+ G) y0 t- w" c: p! [Web: www.kaycan.com.