Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
% r- W9 A* c0 I6 \The Customer Service Representative is responsible for responding to client inquiries both in
- {( \' ~( e9 n, z# N2 gperson and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
- K  P3 D' }$ F# L! j- N- ~1 m( P( qclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
( g, L& n, l* W9 c2 ^· Verify pricing and availability of product;
6 C: ^! V6 U7 L· Supply and inform clients of pricing, credit terms as well as entering orders in system;
: a1 H' M1 L! W( x( q. ]! z· Prepare and process invoices in accordance with standard procedure;
, j0 w! s1 ~2 k# I( Z· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
% {* G; z1 z# _' L2 T7 a! p· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
& V, r; b6 q  m) S/ q· Strong team player with excellent customer service skills and able to build and maintain
# P% e, J* j9 z' @lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
$ K/ F: y$ ?3 y8 \1 V· Strong problem identification and resolution skills;
# v9 h) f9 b7 Q- E  `0 F· Computer literate; knowledge of Oracle 12i database (an asset);
+ o, n8 ?9 W7 ?9 V· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
( f3 w2 z  m+ h- U- d6 D4 x· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
% @( T: {  r/ D7 {+ G· Stimulating work environment.
4 ?9 P7 V5 H8 J, _5 pTO APPLY:
$ z2 e+ A: }* B! W6 T: |# X) p9 FKaycan Ltd.
& h  V" g  X9 {; [7 v5 ~% |9 O4 Cc/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
7 Z9 c: x0 k5 u! D7 `Web: www.kaycan.com.