Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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: s7 c" ?2 W8 |/ R7 X# H% w# c" |+ XReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

1 F- O) b$ c" T  w. i' j* lAdministration:
! T/ Y- u- {# f; ?3 L8 j& d5 O, S•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
* ^+ k( W6 Z# V•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
  _( Z9 d% q5 p•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
4 ~( y6 o8 j0 s- u  s( {•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
  k' W7 N: c; o4 G' ^6 J•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
6 t; P4 W7 U& @4 t•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
- i5 r. K3 C8 D: j0 W% v•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
" f' F! P; u' \& a7 O+ B: x6 y•        Strong customer service skills
•        Strong organizational skills and abilities
- R1 R$ x7 }. e8 H•        Knowledge of HOMES database an asset

- |8 k3 H9 p/ `  mHow to apply:
9 i% c) Q  [/ dPlease submit all resumes to the Recruitment Coordinator:
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Fax: 780-425-7467
Application deadline: October 22, 2010