Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

: R& l2 X$ ?# F$ r. }This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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& a/ L' M1 n( T' tReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
4 ?! \6 }5 o8 \: h: j6 x- L•        Schedule client appointments and counsellor workloads
& x, _% j, ]) b8 k- |, w# |6 ^* D•        File and organize paperwork and files related to client visits
: c: f5 N6 v  q•        Input and manage high volume of data
7 C  @' p  x2 F8 \•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
% M' f3 N5 L6 v•        Write and revise business correspondence and forms
7 i: T: m2 `; \9 K- }* W$ Z' _•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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! Z1 A- X9 t' C( TQualifications:

( g) H3 w( |6 F9 D•        Minimum two years experience in areas related to office reception and office procedure
  c, Z  ~) _' Z: k( c0 O4 z•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
- I0 E, X2 C9 T3 l; _4 K/ T•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
4 l6 M+ X$ {2 \1 ~$ N3 s4 S! _•        Strong customer service skills
) J9 [: [# u" E•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

' b8 S) R" A: _How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
; }- J5 b3 M7 q2 |$ G) u% rApplication deadline: October 22, 2010