Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
8 v& S  @" d. t. x
This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
: A! i8 F" u8 ]/ s
Job Responsibilities:
/ w8 |' c; s6 M' e3 t! z6 S8 B
1 S4 R: O& I. hReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
# o& [- S/ l+ O2 c5 R
Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
; X3 H3 ]0 {' k; F. G& N' |•        Write and revise business correspondence and forms
" t5 H* }, g( R3 P# y5 |7 V# V•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
4 ~& E# }+ w: y' G+ p•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
/ _- G, C% [& }5 z0 u7 e0 O
Qualifications:

# ]* d7 p+ O5 T8 e•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
4 u- c5 {2 f2 n! e( S- e- y* H% [9 Q5 G•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
- M' z! n2 g* D•        Strong customer service skills
( Z/ i6 E8 k, L) u4 W( |; G1 Z# ]•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

( k& D4 K$ ?3 j" N6 y; h6 h5 wHow to apply:
' F; H; D! ?6 S0 N% Q& D2 u8 x6 pPlease submit all resumes to the Recruitment Coordinator:
6 J. s7 r: r$ ?# x, u" QEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
! t  X6 D- k& g* m) jApplication deadline: October 22, 2010