Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

  j6 }) q# s( I: jJob Responsibilities:

8 |+ b/ L& J* z7 sReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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# u1 G8 r# n" k! PAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
  I% [3 Z- X" }: R•        Update and maintain databases
•        Generate monthly reports and statistics
1 z' d7 d( V* ~•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
% h6 x( |* P- s" S•        Thorough knowledge of services and programs offered by the Counselling Centre
( _$ `! Y/ U) s0 V$ o& b•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
3 x% c+ @8 \* q1 ?7 h( A•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
1 l' T( K. T5 e( M•        Strong customer service skills
•        Strong organizational skills and abilities
( j% G9 @. m0 ^0 ~) b•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
; `$ o* D7 n7 K$ x+ K# VFax: 780-425-7467
" s4 z- T+ Z2 i6 o" L9 v# G4 yApplication deadline: October 22, 2010