Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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+ P. m  a' U  `1 B  k! ], zJob Responsibilities:

6 U# U" a2 x7 @9 rReception:
7 b9 u/ Y3 @. `' o4 @•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
& f% q3 `0 {+ w( d: f- b•        Input and manage high volume of data
, h  f9 e4 H9 l1 k: h6 C•        Update and maintain databases
5 l9 \" |3 x4 J, _, D% V3 l•        Generate monthly reports and statistics
) i( y- z/ J) }•        Organize and directly support group materials and documentation
1 n/ S; T$ z& c2 \•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
( U+ ~6 `. l. F•        Proven experience and proficiency in Microsoft Office including ACCESS
# ^- n5 j! @, w•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
' n' [9 ^! j/ ?•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
. V$ L, Y6 a( \4 x1 Q, fEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
/ b0 d2 k; ?- r; Z" zApplication deadline: October 22, 2010