Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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$ U# b" a8 S3 Y8 ?This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

: u, E4 @' K( m; v: o: c, i9 QReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
•        Schedule client appointments and counsellor workloads
' O8 y  n/ G# c" ?8 w+ C6 d•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
4 g, H% e+ |" a9 s0 u•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
5 e% Q; X! S2 `; b) l•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

9 _$ T% F! R& \$ q1 R$ RQualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
) ]. ?6 r1 V+ M/ ^" e•        Strong customer service skills
•        Strong organizational skills and abilities
3 O) }( P  |5 h3 [( Q# d9 Z•        Knowledge of HOMES database an asset
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How to apply:
0 l' A0 _5 \& }7 o9 V5 q& NPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
: W5 M1 v& h! I* \% w! x# sFax: 780-425-7467
* ?( J( `  H: w  \$ dApplication deadline: October 22, 2010