Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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4 V- W5 d4 {8 m; F+ t1 d1 }( i4 b0 eJob Responsibilities:
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. K+ J; c$ m( O1 wReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
+ z2 c, j+ R2 e( @•        Answer multi line telephone system

9 ~; l' u* H- m8 v  cAdministration:
  a9 h* Q& j2 o7 X0 U4 W" X•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
, ^! I- C: G  B/ F& w  }•        Organize and directly support group materials and documentation
  d- A9 Q4 b/ W" y* _  `•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
; m3 |( i5 q! @0 o•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
) w2 p% d, q/ @' a- ?" u5 I: i•        Proven experience and proficiency in Microsoft Office including ACCESS
/ |3 O) x! k" {8 T& [; d•        Excellent verbal and written communication skills
- Q+ B, f7 x* H' `•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
3 V4 ], m. \8 p& I% ]. b' O•        Knowledge of HOMES database an asset

How to apply:
8 {" C% X. b7 U( B) D' P$ sPlease submit all resumes to the Recruitment Coordinator:
  I# z9 t2 R: ]Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
1 d0 w- {: f! j& {6 O  r6 t! ]5 yApplication deadline: October 22, 2010