Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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" M0 O4 j5 S, E2 l0 IAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:

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$ W3 o7 u& E8 qWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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7 \& z, M" r% \1 K5 Q+ }You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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  |8 |, Y! y1 Z$ G, o$ s3 a In this position, you will:
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4 G# G* \( f3 O3 t  CProvide service to TELUS customers.
* g% }! `6 ^& ]" b1 qIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
, L3 J2 L2 B$ q; x3 O: DHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:



You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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7 r! k: l0 B+ Y* ]! s0 R/ \. tQualifications  
0 p. s/ x' a1 y0 ?2 W' |! x$ w: MRequired Knowledge:
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Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
5 x2 ~, W) w$ ATechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
0 J  S8 w, Z2 ?' r& D! E/ OFamiliarity with trouble reporting systems is an asset.
3 V$ k4 S  z  }Successful experience in a customer service environment.
5 W/ c/ j4 F* E! IWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.


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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
0 @( |& N, Q/ ^( B$ D& [( yAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
, i! O* d% L" W! gAbility to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.


Additional Requirements:
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, f( m" O7 v# {! t, a2 TReliability and regular attendance is essential.
. ~- b9 @2 \6 k4 jMust be able to work in a measured and monitored environment.
: h4 R/ U1 U8 {5 M, hAbility to work efficiently in an environment with limited ability to move about.
7 u; Z; m8 |+ t: AMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
  K% f. J9 T; G2 B) ^& PThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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1 n; t2 ?* \5 {/ X+ _4 m& f5 [ TELUS Values in Action

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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
% b, H; b2 ]3 D1 f7 @We have the courage to innovate
  

; E0 o( ^. f3 U* ]! [At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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! @4 p6 C" J3 d& W现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了