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Customer Help Representative - Edmonton – ADV1474
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About TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 0 h9 t, |7 b/ n% E! j! {2 i
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Key Responsibilities:- O. X) B# u" g3 [' [" D* q. L
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- {0 G( b" U8 k4 SWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.; n" v8 m# u: @6 R5 r6 p5 u
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will: : k3 Z0 L2 k4 l% q: p
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Provide service to TELUS customers.
3 w( {" Z1 _$ @+ w, C1 w; ?Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery4 K8 ]! G+ }, A, P% _. i z: I
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:( \' ?7 ^7 J4 V
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.7 h. r/ A$ l0 \7 H
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1 g' D1 E- A, Z, S4 RYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications # I) U- b8 T& l& }" n$ _, i
Required Knowledge:
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Technical knowledge of data/IP products and services.
& D$ ~' D" ]5 H O$ D8 ~Technical knowledge of voice products and services is an asset.
7 g: e8 ~) ^8 z' \3 w9 QTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.' v. U: J9 Q3 R7 F
Familiarity with trouble reporting systems is an asset.9 Y4 X7 T. w3 G
Successful experience in a customer service environment.0 B- R b- @3 j8 J w, W0 Z' q% r' M, m
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.6 q# a% _) _; I) b6 e
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9 e4 j% L8 P5 `Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.* H6 E: h: N B( O
Strong problem-solving and trouble-shooting skills.
0 J4 `5 ^2 t: MAbility to work independently with minimal supervision.
A# x3 k9 p n6 }# ~1 aMust maintain a high degree of accuracy and attention to detail.
2 R( S+ r& z# g- _Ability to effectively compile and analyze data and make sound recommendations.; B9 L- m/ y) K3 Y2 \5 c
An aptitude for recognizing and creating sales leads is an asset." K2 \) c0 E4 A
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* ]6 E4 j6 A1 M8 C. H0 } Additional Requirements: 1 q9 W( s2 g% t% K
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Reliability and regular attendance is essential.
: ]! `1 T9 c# q3 R' j5 u' \& n; CMust be able to work in a measured and monitored environment.
, |6 Q! D+ s% v4 G7 C# [Ability to work efficiently in an environment with limited ability to move about./ G+ P# r5 h# p7 s* z
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
; W; D I# y4 ], iThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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4 A; I) j/ {' j. A9 n TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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: y6 |( d) \4 m0 [8 X, H- vWe embrace change and initiate opportunity8 B N h) d: {6 u5 [
We have a passion for growth; n3 L* \; ~. j1 F7 Z- D5 X7 j, Y* Q
We believe in spirited teamwork
/ h: `0 m% W; tWe have the courage to innovate
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) Q0 t; Y2 }! Q" m$ t# @At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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