Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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" @: _& S: D( B; }( UAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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Key Responsibilities:



We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.


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, w; j; P9 m5 g" NYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  

2 L1 f% s" o3 c. J; ^# D& v* k In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
/ J  J. }1 x! q4 DHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner

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In return:
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1 U) L+ Q0 _8 K" |You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications  
5 D! t. t) y$ G& A. j8 U- N# wRequired Knowledge:
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3 C0 ~: f/ r% N1 [Technical knowledge of data/IP products and services.
8 J6 R" h& J# Z' `9 N% S: PTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
1 U3 D8 I6 c9 t5 ASuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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Required Skills and Abilities:

6 F+ _6 u& e1 s, G4 s' wMust have exceptional interpersonal, oral, and written communication skills.
$ h  ]2 c& i4 X4 Z. R" gStrong problem-solving and trouble-shooting skills.
- C" a" T0 D3 B" Y/ gAbility to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
6 x1 @& P/ C# M! IAn aptitude for recognizing and creating sales leads is an asset.

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3 R& g: H2 x5 h/ s Additional Requirements:
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* J) q; w5 M5 B! ~1 ~3 a0 IReliability and regular attendance is essential.
( d4 k" \! J8 \Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
0 I6 d6 a6 S3 J% Q* g8 E: }Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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4 Y1 o2 S$ ?5 M' N! m8 e9 t TELUS Values in Action
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2 [$ e$ M9 J" S+ d9 s- _; ETELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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: Q* W1 Y' V) X7 bWe embrace change and initiate opportunity
2 `3 @5 d# k, R: M% g4 lWe have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
; m2 o1 k, S8 t: F6 \据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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4 F9 ~8 C+ ~6 I现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了