Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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6 U+ ?; E) p& \0 iAbout TELUS
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& ^" g- x" u) Y2 I3 @1 I# y$ jTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
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& B- J( ~8 N) mKey Responsibilities:
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$ Q& r( a9 t+ `# v  rWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  
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In this position, you will:

+ A/ d( W0 E) A: m4 D: h# WProvide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
! |& W4 |, A3 vHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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+ Q  r9 S9 P. X% A2 d& E In return:
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  W) p' H% x9 N% Q" S: \You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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Qualifications  
Required Knowledge:

* n9 m) P- K# R" \8 f1 WTechnical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
: [5 J/ a7 _0 I8 h% S* o  z6 [Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
- Y" D9 E: ~0 ]  ]Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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Required Skills and Abilities:

Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
* O- t6 s7 D/ Q- \, E! @. _: C1 h4 o. PAbility to work independently with minimal supervision.
' X/ V+ |7 k6 v) j1 u$ O8 _0 }Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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0 |3 s5 q% f6 O& w" X) CReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
; |' Y, N$ g$ YMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.

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TELUS Values in Action



( C8 w6 y" a$ ATELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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1 o6 j4 X1 }! p6 \We embrace change and initiate opportunity
# S- q$ }! j7 q6 j$ v+ HWe have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
  
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
( a; i. U' _: S+ n据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

# ^/ D& y/ K3 A( `. P现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了