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Customer Help Representative - Edmonton – ADV1474: g( S* H5 R( m0 A+ y, o
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About TELUS6 ^( H$ F2 ]. r& m% i) _" k" d1 M* t Y
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. / B9 O9 @- o: x S- r
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Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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5 m* C7 a1 F$ F# oYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. " a6 J, h e/ r! {0 f2 J( X9 M
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In this position, you will: % v4 j& j* l* {7 G7 d' I5 E
( x3 j4 ?- ^ OProvide service to TELUS customers.
- G4 G2 A+ }- }Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery3 P5 O, ^( Y1 i
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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; e7 [2 c0 E1 Q B" Z6 W* B) B) i In return:( D' k! u1 f+ N$ b! F; Z l
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' g0 O7 F6 _+ O0 G; P1 @You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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; S9 a% ?$ H" T2 i) C8 q @' f3 ^% iYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan. F1 C Z, U/ |$ ~0 g
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Qualifications
9 G- |5 ~3 k6 ^# u h+ @& LRequired Knowledge:# t/ q) E7 n3 O
/ D2 M# h; T% S# E' r& qTechnical knowledge of data/IP products and services.
2 O8 n: A$ |" f' W) G3 ~; DTechnical knowledge of voice products and services is an asset.3 k7 q7 y$ W) ?. K; v* U
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.& j: o9 e. u) E3 g1 Y1 F
Familiarity with trouble reporting systems is an asset.
) |/ u" E# E/ `0 _6 QSuccessful experience in a customer service environment.
/ I+ W8 H5 l& R6 @% RWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.3 Q2 ^6 U! j: z( i4 i
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
& F `5 v4 `$ p( _4 r- cStrong problem-solving and trouble-shooting skills.! x' s! V5 [& D1 L" ] z
Ability to work independently with minimal supervision.
; L6 K+ r" r w1 G4 v! G: y/ C; `- aMust maintain a high degree of accuracy and attention to detail.4 H Q8 I2 T3 f# y. c7 R
Ability to effectively compile and analyze data and make sound recommendations.
1 _- j& T' X: v6 J0 o8 ~- y# ~$ X$ fAn aptitude for recognizing and creating sales leads is an asset.% n& y6 w7 j; Y7 \, d
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4 }+ K. }; T0 G& B, k3 T. k Additional Requirements:
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* q" k0 a8 |+ P9 _& W" ZReliability and regular attendance is essential.: A/ q" r# t. b9 ?, w d- d
Must be able to work in a measured and monitored environment.- Y, |0 `" @" s/ t; i
Ability to work efficiently in an environment with limited ability to move about.
" u6 R6 X7 F* U* QMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).2 B5 C5 Q3 D: b/ S+ n
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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' U, q; j- t8 u E+ L5 X TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity/ X- ]1 k; C" [- p& Q' h
We have a passion for growth3 C8 X' |; O+ X/ z+ m1 W
We believe in spirited teamwork
. q6 }) y+ n( ]! o6 n3 W7 ~6 P0 YWe have the courage to innovate
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9 p" g" b- g9 }) `+ RAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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