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Customer Help Representative - Edmonton – ADV1474
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: Z- g3 M$ t6 g7 B TAbout TELUS' d- H, L2 t8 |/ V# V: W! k! X& j9 {; [
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ; r9 j9 s( Y' {/ i b! o, g
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0 L# V: S0 L9 s4 G3 t( q9 x1 fKey Responsibilities:
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, u7 C$ Q7 s- {/ \We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.2 c" V$ l8 G+ `- ]) E' y
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. U+ [6 i$ ] p7 n) L" kYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will:
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Provide service to TELUS customers.# Y6 h+ e8 C; @0 t8 q$ S, q- P5 u
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery& X7 e, o7 M% _) N2 v
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner9 d, e8 y! J& W6 C
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7 u# [- B: V+ X2 q: W# W In return:. l5 n/ m* B6 Z8 ?6 ]$ X/ c
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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! U+ n; j1 r) w% N' u! j; `You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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0 I& r! ]6 m3 e6 P! s6 yQualifications & u' N: ]7 Q! A, w8 R& c/ p1 b
Required Knowledge:
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4 n2 Y8 Q* \( ~- ITechnical knowledge of data/IP products and services.& r: _$ P. p' p/ D1 x$ S7 s4 {
Technical knowledge of voice products and services is an asset.
. p* t: m2 T& h# o% u1 J- Z) eTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
% _: r6 W& Q7 f2 J# a! J. S) F( NFamiliarity with trouble reporting systems is an asset.6 e% [) G7 U {" Y+ ? _ E+ m# b$ p
Successful experience in a customer service environment.9 |' x; e$ I8 M- j
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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7 G" Q# U% ~+ I. c% _Required Skills and Abilities:( k+ V5 B6 R. Y
- B. `5 z8 ?$ M" z* wMust have exceptional interpersonal, oral, and written communication skills.; Q$ X' V. W2 k0 q/ x* @' S8 j
Strong problem-solving and trouble-shooting skills.
5 B3 s4 q* x6 m: b3 h& g: p9 S$ JAbility to work independently with minimal supervision.& ?+ \% q' Y% b- u+ m
Must maintain a high degree of accuracy and attention to detail. @) ^( X0 `; N7 M+ M" f Q2 Z
Ability to effectively compile and analyze data and make sound recommendations.9 P/ t" `) |# R! a5 n
An aptitude for recognizing and creating sales leads is an asset.
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3 C$ T7 j1 H; p! U' k Additional Requirements: ; U7 |7 X0 h& K! L2 t. v
- ?( d/ i$ W: K' I; Y- fReliability and regular attendance is essential.$ J" e/ T5 A A1 G( H
Must be able to work in a measured and monitored environment.3 z5 I9 s& C" C6 m+ L6 Y' M
Ability to work efficiently in an environment with limited ability to move about.+ D+ M5 k$ l7 t; P" }4 p# _! o
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).2 z0 U: ?9 [# k' l: Q3 f
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.0 i8 V6 S/ d) m
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TELUS Values in Action+ Q5 f4 w& M* W2 P1 L U. i7 z
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/ N9 X$ e0 Y. ^# {" D( mTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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, N# Y3 `2 n# P- K1 O/ UWe embrace change and initiate opportunity
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We believe in spirited teamwork
0 h- `3 E0 \0 W& u* G0 IWe have the courage to innovate# ?1 e H. U9 }# W# p" s
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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