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Desktop Support Team Leader
Systems Analyst III
- ?: O2 y3 S- l( [0 d( \6 s4 _% `$ BJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
" J& A! a! E  R3 A+ j& H+ b+ uCorporate Services - Customer Support
Work Location: 12th Floor Century Place
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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

3 A+ ^  N9 C% i$ M· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

. T# T8 [: d& ^# S8 t" P/ e  T· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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. V  v( c4 @! F! ~8 {; B; q· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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! G( P) p0 F5 r2 P2 o) A· Performing quality assurance for work performed, in response to customer requests.
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# b# K. z! N" N' s8 f/ M. I· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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' p* i) M$ X" Q; ^" aJOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

+ g3 d+ c* f1 D0 G" V, C· Experience in supervision, leading,and managing a team of technical experts is essential.
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, S5 p# q. g8 a6 I· Demonstrated expertise in streamlining of processes to improve operational efficiency.

/ V7 p- v) i6 n' e9 n8 ^# J! a& b· Strong technical, communication skills (both verbal and written) are required.

4 j& S& y* i  _8 n- j+ ?- g· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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6 H+ I4 i' Y+ [( v6 m2 Y· Strong analytical, problem solving and project management skills.
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% S5 m" Z! I6 z2 U. R· Strong customer focused approach to delivery of service is essential.

7 C; m$ p3 y7 c/ l8 F* v· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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+ ^5 t9 k. I" r& yThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


- a) t' b& M. v( Q( Z. E" XOpening Date: 十月 27, 2005
' @, t7 b5 ], iClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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