Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
3 v, O; n* l( c1 V" A* }& M$ iContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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) s. j& m: R0 U; ?5 f5 OIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
! q& z" Z2 {3 ~( _: S/ p6 `•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
4 E, k. s' f  e; B- @•        Documentation of technical procedures
/ r& T4 g6 e- @; j, k% C5 N( l3 X•        Trouble shooting client network issues
  r! z# f! F& i( D- y. E' [6 \0 e•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
, ?3 _& s. s8 z2 v& c  X1 k# g•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
9 \; t; `( g. o# r% @$ Z& u+ K•        Communicate and translate client requirements in Mandarin
" y/ N+ e, v" \7 [/ B" C; f( C. D•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
7 w3 l- L" I& o•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
% f) G1 B5 Q9 G- c! W•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
1 e: X+ V/ v" j& Q•        Ability to work independently
2 }$ g* s5 V6 B/ @3 p7 p) q  ^•        Ability to communicate fluently in both English and Mandarin
8 p; a+ \3 @5 A' J. O0 I- L- m* bExperience and Education
/ V% D6 @/ ]9 l. \+ M- }•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.