Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
- F* d5 x, r1 T3 @9 j•        Trouble shooting client network issues
0 b/ q* H; D- S•        Optimizing system configurations  
6 t3 @( N4 C6 h9 {•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
" g8 E/ W9 D* J, K+ U% U; P( R•        Customer service skills
# }4 `! R; V8 ^, P$ n( \•        Technical writing skills
' Z; S5 k/ g" S' o/ E/ p( y•        C++ development skills
- V# W% _) E7 O7 _8 x& L•        Software Trouble shooting skills, or the ability to recognize external issues.
, U5 l8 i2 d8 j•        Network trouble shooting skills
•        Excellent interpersonal and team skills
7 p+ U, |7 i+ S•        Comfort dealing with multiple and varied assignments
4 I% A" T- H- o/ c7 u•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
$ T' N8 N% o# e) z1 z" i•        Ability to communicate fluently in both English and Mandarin
' T% ?- z6 i# }) J8 S  `Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.