Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
9 ~8 A" H4 F' Y7 P* mContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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9 _! W  j% x: y; p3 j4 D- nIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
4 `2 m; a9 a% g3 T. b6 |Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
* J3 h* v: K2 d# Q7 t4 G•        Identification and replication of software defects  
; ]% B0 q; b" ^  C•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
3 Z8 f9 F3 @1 Y; I% E0 @6 {•        Documentation of technical procedures
( O. y- F, @( j5 G" o) K4 c7 a$ V•        Trouble shooting client network issues
% @3 g( e# X! Q9 p' {•        Optimizing system configurations  
6 @% Y. l1 b! a% f•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
, ?" {( o( G: q* X•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
0 }. D6 g4 ~% e7 O! i1 ~/ @, TSkills and Knowledge Required
. f/ v* j# x/ ]! C4 [4 D•        Customer service skills
2 G* w. ~1 G! e•        Technical writing skills
. F+ I" r+ S9 I/ m•        C++ development skills
, O' T9 H0 D# q; ^! q# H2 d8 T0 `6 m•        Software Trouble shooting skills, or the ability to recognize external issues.
/ V, s, s9 P  Q* f& }- \7 `•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
$ J0 s* |) |7 }( R, a% x$ h•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
8 b1 W4 a7 @  x% V•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
; X8 y4 v2 p, J- K- ?Experience and Education
•        Technical degree or diploma
. E+ a  A1 l3 M) b8 ]•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.