Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

% I5 r4 L- c& s9 ~% d" uIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
# N8 f& H, v3 c" V3 z7 c4 TPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
7 K: T+ P& E1 u2 A9 h•        Phone and e-mail support for internal and external clients  
/ F3 ~/ n3 p: \) f. W: J* v. s8 h•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
; n# }/ U9 C% I7 T' H; y, L/ S•        Responsible for maintenance of internal ticketing system
2 ?3 ]- q) V( q, a4 j7 n•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
- H, @$ l3 R! g: u6 K: K! n3 c1 I•        System training
7 {% i! x# c9 D6 D! j* ^! U# g•        Communicate and translate client requirements in Mandarin
5 ^& [- v7 C( _9 A•        Work evenings as required
Skills and Knowledge Required
. t, }* V7 h4 |4 u: Z6 g  P•        Customer service skills
3 r/ \) L) m; o* v2 u•        Technical writing skills
% T$ Y% l. Y% y0 \/ l5 R•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
7 n( K( v) B( H" i3 {" |•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
4 H0 I  L3 i8 P•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
  W" C* U: R0 ^6 {* n" _•        Technical degree or diploma
- M* T% Y) b' j) l9 F( m•        2 years experience in a technical support role
9 a5 z9 Q9 A* P  ^+ `$ e9 m2 \Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.