Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
/ u. r( ]7 l# pContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

. o8 r  K2 o7 z/ Z( J4 T7 HIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
/ B. o+ T/ N1 K2 g7 mPosition Responsibilities:
( ?2 Z, I" F5 W" {& N•        Installation, configuration and trouble shooting of software for process control
8 c& ?+ M7 s9 ~1 m$ ^- U1 g  q  x7 [•        Identification and replication of software defects  
4 u3 Z* R  ?& M( a: V9 [. o•        Phone and e-mail support for internal and external clients  
7 ?) v2 s* z. I* n, A•        Managing customer expectations
•        Documentation of technical procedures
& b7 K) z: r' Y8 H/ R7 }  G. \( J•        Trouble shooting client network issues
& J+ z$ K+ `# t) w•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
( Z( J- ~! O( @7 g9 e( Q5 u4 ~9 K, `•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
, Z' N6 B* Z7 h•        Site services worldwide
•        System training
: o! F5 z7 s' M+ B•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
9 ]6 ~4 x! B% E" Q3 k' o0 A•        Customer service skills
! K5 p; ~6 V8 j! _2 {1 m& C: s•        Technical writing skills
•        C++ development skills
0 J- G; S  d8 H+ S•        Software Trouble shooting skills, or the ability to recognize external issues.
7 Q1 n- M6 D2 {8 s5 P( ~•        Network trouble shooting skills
6 ?3 @& ~9 ~$ R4 v9 J' I" U•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
- k1 \  S5 U7 C) w' l7 g  S•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
" `; D) t* [/ M0 b( W•        Ability to work independently
6 b( j1 Q4 E8 D7 R: j4 I•        Ability to communicate fluently in both English and Mandarin
) b7 y, X+ J; TExperience and Education
•        Technical degree or diploma
, Y, u  l  ?" g2 v- T; O/ _•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.