Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
+ n9 q5 H' o$ @3 S1 eContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
! H3 P: m/ t3 C, X" o- S! S
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
5 H0 F" ]  I, |3 u•        Installation, configuration and trouble shooting of software for process control
: d/ ?3 F( x% F' V' n& i2 g- e5 R•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
! h( `4 c7 r( M4 ]! z6 f# k+ K•        Managing customer expectations
8 N$ F& i: j0 [4 J& p9 R  T+ _•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
( b! o, }; g9 ~$ X•        Low key software development tasks (not a requirement)
$ V2 ~0 d- k2 b# E6 n* d•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
; h3 m" r  g1 V% u•        Site services worldwide
8 Q7 R: \7 u! [1 `•        System training
5 j2 N4 l6 v8 E; O# K2 }•        Communicate and translate client requirements in Mandarin
8 T) Q" z+ h! \1 v: v* D•        Work evenings as required
Skills and Knowledge Required
* ^$ j" L$ J8 [; m1 U- a+ u•        Customer service skills
) D) i% F) j& C6 D•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
  N- f% K) Z- h. t% M+ S6 v•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
- x% j8 Y* Y* T" t•        Ability to work independently
% P5 z! E9 U+ p1 b8 `1 V7 b•        Ability to communicate fluently in both English and Mandarin
Experience and Education
& U/ H$ v; v: M% ^4 x$ Z•        Technical degree or diploma
1 d% U2 L( N  e  D•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.