Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

+ O+ S4 T. ]' A# ^+ m) T3 c
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
7 _& S2 P' h/ n6 R. I' b$ {; C
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
2 s: O2 k1 i! {( k6 X' O2 Z1 Y/ U/ S•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
* b. M& Z2 `/ ?: Z& |4 S•        Managing customer expectations
7 n3 p& I) T! F9 L3 y8 D2 I. D•        Documentation of technical procedures
! ]3 N: @, n) z•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
- f2 S- x- [# c" x& L' F7 e•        Site services worldwide
" ?9 i: ^  x0 [•        System training
* n7 b$ T; o& [+ k3 f; V$ i: _•        Communicate and translate client requirements in Mandarin
$ |, I+ }5 f3 a. B; M. U$ ~•        Work evenings as required
: {; k; T- y7 }, [% O4 `! lSkills and Knowledge Required
+ m" G4 T# I! i1 h: \5 u, Y•        Customer service skills
" e! d8 L6 G/ G0 J" h* u" e•        Technical writing skills
•        C++ development skills
) x: _! y& U  \  ?  r  j3 U•        Software Trouble shooting skills, or the ability to recognize external issues.
! J& z! d3 M8 [8 V! N/ N•        Network trouble shooting skills
% T9 P2 |" v  Z* ]9 R: P•        Excellent interpersonal and team skills
( k5 y  Y) J6 C& ?& d2 q9 R. c! I•        Comfort dealing with multiple and varied assignments
- {2 u0 Q; ~! E8 y7 i•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
; Z+ T$ a5 g  h: F; W•        Ability to work independently
% L; |8 {5 z( \; `3 ~9 e& x. X•        Ability to communicate fluently in both English and Mandarin
! i/ s2 g0 ^7 z  uExperience and Education
1 H3 B3 Y6 Z! M7 x8 T$ d; N- j2 `•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.