Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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/ V. X) S7 c4 ~, l, N5 XTechnical Support Representative
  \# t% b2 p6 V1 vContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
: {1 F& _( z& A1 [Position Responsibilities:
# g1 x4 m: I! y' h7 N) _: L3 C•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
" r# }9 k  m3 j4 `9 |•        Phone and e-mail support for internal and external clients  
1 j! U1 Y# F- b: B•        Managing customer expectations
: e1 h  p2 ]* Q& P•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
; w. Y3 g& `' m•        Low key software development tasks (not a requirement)
, g  ]% e  N+ D•        Responsible for maintenance of internal ticketing system
1 h9 y( V6 Y+ K5 v2 H•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
9 t# \8 F% R7 X* `$ _" b•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
# ~4 k: {2 q: Z: [% A4 |6 xSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
9 v* ~# p  \+ D5 r% {7 I•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
% Z' Q( t& l7 Y8 M* q  E+ ^1 I- ~* M•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
' p: [8 S4 O, [: K* u4 H0 B6 CExperience and Education
! I0 ?4 U+ o# c0 h•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.