Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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% X% s( S! j0 \7 OIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
2 @5 G. S" z, F& g: N' r: ?•        Identification and replication of software defects  
* P" q" @9 ~: [4 _/ d( w5 h0 j+ b•        Phone and e-mail support for internal and external clients  
" z' v! o: U* G: @% f•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
* H- w3 c: N& i•        Optimizing system configurations  
, D% ?7 u* S- @0 [7 _•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
, w0 o, U8 K$ c+ ^•        System training
: _1 h5 b' @( M2 ]: X+ j5 ]$ o6 s$ }& g; k•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
. O- q; ]. ~% V•        Customer service skills
9 }$ R/ _. h( P1 n' b•        Technical writing skills
' Z' m3 W- U4 C. J2 Y+ y•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
7 W! u: w/ A- ?8 C$ b8 p•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
. O( T4 _7 \; \•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
" i0 D) r( e6 m3 IExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
! T; E, L! d5 \, b" [! hMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.