Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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9 L8 [" q2 m4 Y7 k9 ?) {+ x. `Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
2 ?# p) P5 ^3 S" v) J- A" ZPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
2 K, [8 S* s$ W3 E. [•        Identification and replication of software defects  
* x5 Y0 B( s' U4 D•        Phone and e-mail support for internal and external clients  
4 h8 W2 ?: B: [1 z7 v•        Managing customer expectations
6 `2 Z, g* V4 H  q7 ^6 s* l•        Documentation of technical procedures
* R' W7 D7 o9 ?•        Trouble shooting client network issues
0 a: x! z. O1 ?* q, t3 @6 W2 N•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
" T7 }" ]' E! I$ U% N0 F5 g, w•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
! ~' I1 u+ B5 y: U8 Y2 I! [8 p•        Site services worldwide
•        System training
4 k  X4 `. |2 _6 l5 W. M4 M•        Communicate and translate client requirements in Mandarin
$ R0 M: `: X1 X& N% H+ ~: x•        Work evenings as required
Skills and Knowledge Required
/ j' C6 r0 g% z) D/ @; }! D; O•        Customer service skills
•        Technical writing skills
•        C++ development skills
! d' c9 h( Z9 |•        Software Trouble shooting skills, or the ability to recognize external issues.
: F+ g# L6 P# i8 s. ]" d•        Network trouble shooting skills
) a1 |% n4 F4 }; ]. g- {•        Excellent interpersonal and team skills
' n5 D2 |4 u  ~9 Z, [2 j•        Comfort dealing with multiple and varied assignments
$ w) K: z+ Z4 w6 q•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
4 H3 F0 i2 o2 c! t) N! ]7 H8 q! @•        Ability to communicate fluently in both English and Mandarin
Experience and Education
, G9 q! g0 e; n/ X# y" X1 ?" m•        Technical degree or diploma
•        2 years experience in a technical support role
; [7 d$ }7 G# f) RMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.