Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

+ c7 U; o/ Q1 E7 i; Z8 v7 t4 ^Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
% k9 `$ \5 e# O7 j. Z$ `: P- j; a
: t: a) u& ], lIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
  H% t) U  K" c7 U: A•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
7 c7 |! }: C  o: E' g6 Y& C" U•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
  n9 `2 e1 L1 A6 r' x•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
. a& c9 \8 l2 f•        System training
•        Communicate and translate client requirements in Mandarin
& R# E8 g8 t- Z7 {, M" u1 N. M•        Work evenings as required
% V! y) n  _8 ^: ^6 nSkills and Knowledge Required
& X8 I  |' @- W: \: T•        Customer service skills
•        Technical writing skills
. f5 L3 R  N+ i- W•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
" d2 X- A. b2 P•        Excellent interpersonal and team skills
3 ?( |! j: w# n# _•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
' s1 u0 J) J& G. \$ d4 G•        Ability to work independently
  I* z3 S/ J' }" U( Y•        Ability to communicate fluently in both English and Mandarin
. o3 d$ w- K2 I8 XExperience and Education
•        Technical degree or diploma
6 z; v5 w; f  C2 t+ C! s, _, Q" S•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.