Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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# G4 S" |5 }: s0 @( F  f( |" _Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

% J' [. r+ n" M# e# C% RWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

5 r4 \1 ]* f7 @/ I8 O" n' ]3 L! KPosition Summary
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! M8 I# k. J* [* x4 d•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
, B7 _/ M) @& l•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
" }1 {+ B7 G: p; q•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
3 L; j' [5 \6 v" O•        Assisting with administration of the Guest Advisor Program
4 t1 o0 G; I+ d! D5 l6 k0 e•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
1 U* L  R3 _& t: K( Y& [•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications

3 O* y2 F3 {5 K* w9 |: C0 ?Education and Experience
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- C1 P: g' e: M" k•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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6 j' x' }! W% |Skills
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5 J' F3 E& I+ I        Strong work ethic
; _2 h- ?* J- ]' r2 g% G        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
& |: W. s$ H1 f1 ~* w) |9 o% q) ~8 {        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
  O6 n! j/ S" `& p        Continuous learning is essential to perform job effectively

# s. U, k1 d, H/ V: MA combination of education and experience will be considered.

& G6 `. p  f) Q7 k, p- XThe Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.

- N% H/ K# a8 V5 `If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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2 L2 m% X" f  {0 y( L' v2 \Kevin Ramnarine
$ ~8 ~4 r0 l+ E. m3 f  bThe Business Link                               
1 c6 k+ d* u! B100 - 10237 104 Street NW
2 ]' I! [/ [+ C, d! ~Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca