Client Services Representative - The Business Link

又见炊烟

The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
4 p! E' `# R4 O1 n  ^0 [/ M
Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

+ T/ @! Q1 d" ]" p8 u5 W" LWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
# g/ w; w* P/ s- u$ Q: d- R' h1 m
+ ~4 \; f6 _: W. }Position Summary
! {! T1 f- Z9 g
: o( h+ t$ m/ i0 M, q. |6 W•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
2 h( h" z8 h6 y•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
6 f1 h3 G  H+ E. J& u•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
! u) H/ y/ q& J) N1 U- N, g•        Accurately processing sales and performing daily cash balance
; |5 |2 y) T3 Z& t' S' _•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
$ B2 e0 [( D( }4 U! |; H% a! U•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
" b+ f% f5 m- `" G8 h  t•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.


% Z* H' D6 G' g) FIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
" `4 M4 M# \! J0 y! w

Qualifications
! X  ]/ U' S% h2 B& X0 G) y
" y& l5 j, F' i6 l8 LEducation and Experience
* l3 ~$ l5 E" ~+ W) Y! S) K# G
- S! X) G, V4 n0 c•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

' \3 S3 j; i& g* N- t0 \Skills
1 J4 {1 j1 Q# b  d/ b  S
6 z+ a( Q8 u/ o        Strong work ethic
- `* q% D5 D8 l! E9 @& \9 l        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
! l, b( s7 d2 v5 y2 s  Y) s) R        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

5 |/ f* r0 u6 z! d+ IA combination of education and experience will be considered.
2 r: f+ ~0 C( U# K- t
, C3 A/ _+ e0 c7 `: \The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
5 m6 z  s6 O, ]- ~
5 s4 y5 R$ ]7 O) oFinal candidates will be asked to undergo and successfully complete security screening.

2 b5 o2 C3 j" e7 Q: [If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
- t, ^) x9 d) i" X& |7 l- ?
, c* X7 B0 ^& _0 V) P8 LKevin Ramnarine
( c* X: j$ ?# T# O9 `. FThe Business Link                               
- ?0 ^& d: H2 A100 - 10237 104 Street NW
# T) W  l5 F5 J% i2 Y) JEdmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca