Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

4 H) }, r# W0 w: l+ oOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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4 y2 ]0 m" v) nPosition Summary
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•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
& z# z, P! z% U$ r% B, |•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
! b3 }8 V8 L5 W+ i, {•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
& C0 m2 S( H9 g! z•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
1 m7 s$ R! w7 F6 W•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
& ~& t3 U9 ^$ O8 E5 B" T$ j! b* r•        Other duties as assigned.


% y. @1 u1 M1 I2 W: J) }If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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Qualifications

Education and Experience
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0 t; N- y( c( ]& ^7 J•        Minimum 2 years of Customer service experience
' n6 _( e6 j. Q: m6 F# d•        Administrative experience including reception, cash register, and scheduling
2 z- B! ]6 ?  n8 j) b0 U  k•        College Certificate or Diploma in related field.

Skills
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        Strong work ethic
8 N! H) n' V; A. ?1 m        Professional, diplomatic and  self-starter
# a$ c& u8 A  X( d) j        Strong proficiency in MS Word, Excel, and Outlook
& v% H, \2 ^- A( F+ d, i7 Y        Problem solving skills to define problems and recommend practical solutions
' B( K# g% n+ _. u        Ability to effectively communicate and build relationships at all levels of the organization
0 O9 f# T$ G' y1 E/ O% F4 H$ \        Strong organizational skills with multi-tasking abilities
2 W+ u; U: u$ N7 }( n        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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1 x& J7 s: z  x. k+ @/ h  AFinal candidates will be asked to undergo and successfully complete security screening.

# S% ]. Q7 L) O- G$ c6 H/ TIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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  N, b/ j3 L! w$ K5 _. A- L3 zKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
Edmonton, Alberta
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' _9 y2 q7 I7 c' i0 Q& o4 {5 XE-mail: kevin.ramnarine@canadabusiness.ab.ca