Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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$ u& f& {' w7 |Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.

We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
2 Y: V% T9 H4 L6 f8 Y& g•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
5 ?% Q& f" P* o8 v& h' u: N•        Accurately processing sales and performing daily cash balance
2 R6 k6 }9 f' _. w* x& w•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
& ~' i7 y6 H" y; L; m/ f•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
. l5 f9 Z- ^- b  U5 U  W! U/ _0 D•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
2 d8 n' q6 t8 K( k5 t! ~( N, X6 R•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.
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9 M) N& A/ y2 I- p, dQualifications
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3 H" J/ f/ V- T/ W7 f, U/ uEducation and Experience

' h+ Q! @" k) C. z4 j% y•        Minimum 2 years of Customer service experience
•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

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        Strong work ethic
! ]) y8 I- X. c3 z) M( @        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
$ X  @0 i+ h  F0 s5 a* q0 G        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
        Continuous learning is essential to perform job effectively

" g/ g' ?5 I+ {A combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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( x6 ]- K) S/ a: pKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
. |/ y. Y& R6 x7 {* [3 PEdmonton, Alberta
T5J 1B1
E-mail: kevin.ramnarine@canadabusiness.ab.ca