Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

* o& U. w# j+ c5 ^6 TOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

Position Summary
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* Q7 k  W' u! h5 c0 }4 F5 s+ V•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
  ~; d+ c( m3 \( B•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
  q' W: e' i/ H# [3 f•        Promoting TBL products and services
. Q1 t( k1 ?) S1 ?•        Accurately processing sales and performing daily cash balance
8 n8 d" n+ R" ~+ G  i•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
! m5 @/ A8 U& i+ L, C. s' A$ H. b5 U•        Assisting with administration of the Guest Advisor Program
. f8 E1 I1 H( j* z% m% [$ M* Z•        Arranging catering for various meetings
* S0 I3 O0 a3 f, M•        Opening and closing of The Business Link Office
7 }: P& k4 D: A% r& |+ [& ~•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
/ Z0 L) a3 d! |$ L" B! j& C) |5 [•        Other duties as assigned.


: a" s- J" e- nIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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: _& }6 f7 j1 g0 ~4 XEducation and Experience

•        Minimum 2 years of Customer service experience
3 |6 M; w5 w% e6 d6 y) S: u2 K•        Administrative experience including reception, cash register, and scheduling
7 \* E6 R0 b6 u6 x•        College Certificate or Diploma in related field.

Skills
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+ G* K" t# C) H4 Y6 ]' x        Strong work ethic
0 M9 u5 y8 F# E  J  N2 d6 r        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
2 M6 H0 \& a. |# S0 @2 `        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
% M; b3 s0 T9 e5 e6 w* z        Continuous learning is essential to perform job effectively
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+ Q  ^$ d0 c3 N* K! p. ^* Z" cA combination of education and experience will be considered.

The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

# X+ I* d* ]* q+ mFinal candidates will be asked to undergo and successfully complete security screening.
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: z$ A6 R$ d* N6 ^& W' P3 ~  WIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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5 u! F& O" w% X4 c" o& GKevin Ramnarine
The Business Link                               
! i9 D. I+ E. o- L) o5 v7 h/ G9 S( C100 - 10237 104 Street NW
- Q4 A  U* v) d6 D' y: B8 D  {Edmonton, Alberta
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, k9 p3 s. T) ^$ E# U; [E-mail: kevin.ramnarine@canadabusiness.ab.ca