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The whole COMPLAIN day in FM....pay attention to each penny !!

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鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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7 G5 I' Q2 _7 A6 b4 i( vIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................2 \! O( x5 u$ k3 `2 ~1 k6 M
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................0 t3 l2 [" {& k# P8 }# @3 O! G
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ISSUE TWO:FIDO.......
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" a  S1 Z/ f; {( fIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.4 c2 u- f+ G6 ?" V+ ~: B

; z/ v' N0 T; R% }' T; K; t) \Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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9 S9 ^1 e. ?: ^& z. E+ x8 JBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.+ y3 }3 P1 e- r9 ^5 U; F( e

+ y5 E' a2 q6 m' C+ t- K5 kISSUE THREE:UPS( ]% b$ G: c0 a7 I) F

+ O8 [5 j  I6 `# V0 V( u1 ^TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......2 R3 d* [1 m7 ?# [

2 Y6 d$ A2 D+ @9 U6 N7 `. VTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:" V! E/ h) U2 h9 ^1 @+ M6 P" ^
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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% t4 M" x) ~, z% e) n. }at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。7 |2 L) l) h1 [+ p
所有UPS的良好時間規定,在這邊都不管用。
% X) R0 _& [- `1 W  l) D因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)- @3 ]' E+ R1 a* X' r4 A3 p
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!) N' L% Z- ~. C1 {* g& P
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
% |( f& R( n% J, d  A再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator/ \# Y5 x. P) j2 z
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
; I; ~8 [4 W! c4 h! B有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
  F) v, q! C3 ^& h# |# M& VDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。; h- ^- }% R2 ^' R* n
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
! o  R* [6 c4 K9 ]$ p$ i$ }(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 n/ E/ E" g7 K, ?再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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+ F3 \# q+ I  p" v  Z在那時候我瞭解到一件事情
2 j' {$ F: U) d3 h$ U; y  ]3 a就是這邊的郵寄服務是一個nightmare
2 d7 @0 h& s: m9 D: y  u# @- K這件事情,應該大家都有經驗吧!
# U: `( g3 a% g9 ]! R對我來說,這是在Ft. Mcmurray最不好的經驗了!7 N% \  k' a& x- c" l  O! d
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
: X3 V  w+ Y5 O) N" G# U9 Q+ ]日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。- `" o8 g! I; M) K9 m
所以我還是選擇天天笑的過日子好了! ) @- E- |9 ]" V4 e
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe+ Y* ]3 G* ^8 F6 s/ A8 ?$ B3 r
take it easy
) W, y1 U- U0 L' ?3 o9 M8 n! blife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
4 \% D# Z) V- j, r  O" W" ?( P* GLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了) K9 H' ?# z' I  I- k
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以速度慢 逐渐被淘汰 -效率低 ; B9 x3 X6 N! [" Z: w

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0 t; W0 m& I9 U3 `& |' s! N6 O# d* F想我们的敬爱想-我们的敬爱的敬礼!8 K/ q" t, c, |% ^
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搬场公司-成立最早的优质的上海搬场服务商* I/ c/ Y5 a+ u9 F
服装批发-上海919服装批发基地; y* I0 w" }" p, U, }; G/ {0 Z  n) F
张力仪-专业生产张力仪
( P7 Z: ^, [7 H' `# ^6 H服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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