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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................' B3 b. t3 H3 D" U; @
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................( t9 v3 ^  Y& [. @$ u/ Q
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ISSUE TWO:FIDO.......
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1 V8 R5 U4 O1 U& c% KIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.: h2 {- _, e* q: Q" W+ C

# f: S6 T9 B7 MStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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- X" R& [' M5 [4 _4 OBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.% Z6 w- M. R7 {2 k9 ^# {
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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( q0 i' n/ E% T, C( O8 b8 yTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!3 X: x9 `3 p* {/ d) t. f7 q, h

  T$ g, A  b4 C+ \, U3 o/ sat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.* _: W# }7 \) |8 ?4 u1 y
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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8 a7 u, q$ \  ~I really learn so much NEW today...................4 u9 z8 `( r4 @0 f+ x, i
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
理袁律师事务所
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。. O5 Y1 l8 Z3 g+ p0 p- e
所有UPS的良好時間規定,在這邊都不管用。
  w  y2 u2 l& k5 g" W: J# q因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
8 k' B) ?8 m0 X7 M剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!3 j0 u7 s( T- r+ ^0 v( }4 m
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
5 {) Q, L/ S  `" E" [9 y再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
& {  Y- {% e! T) H" H5 `  l* R6 g後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator# V6 T" Q/ D. U) n& q- g
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況9 o0 C, |5 b. V7 ^
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!: b9 l8 _7 B8 ^3 j
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 e$ A2 W& F9 Q3 t0 ?& R再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情$ C( |7 ^" G& R6 S: I1 t8 S6 ^1 B
就是這邊的郵寄服務是一個nightmare% ~( i2 n2 n' P/ V* K
這件事情,應該大家都有經驗吧!* \5 |6 {' X0 y5 m+ i  k3 S7 h5 [
對我來說,這是在Ft. Mcmurray最不好的經驗了!
' Z' K% @3 \) Y( }. w不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!# }+ H7 S: h9 n; y
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
5 x3 u% D" o3 @所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe6 |" |. N7 y" D6 t! P) ?
take it easy
8 Y7 T' {9 ?: O4 B8 Qlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% E# H0 C% y9 J+ t: V
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
理袁律师事务所
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了/ t# d( Z, d6 {5 t/ {
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( e2 V8 ~* T6 Q/ G2 q& H: Y2 R. q以速度慢 逐渐被淘汰 -效率低 4 x. Y- z: G( ]8 c8 O
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3 O* C, D- |$ r9 r1 _' T7 R, O& \想我们的敬爱想-我们的敬爱的敬礼!) |* S; b5 J- L6 w- s+ I  o2 |1 }
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搬场公司-成立最早的优质的上海搬场服务商
& y6 R: j* N6 b$ X服装批发-上海919服装批发基地: E3 W( a+ L! e
张力仪-专业生产张力仪. g1 }8 Z. j9 q% z
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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