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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"% {  g$ k4 [+ W) L" E2 L

# J2 Z/ H: {& W3 ^9 d: aIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO......." [6 H1 {( I. e( b0 y7 i0 R
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.7 I3 l1 \7 C% u) v: y; I
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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: f( [+ U, e% C% K2 q* i! \BE CAREFUL AT EACH PAYMENT FOR CELLPHONES./ S6 \  K! E5 w, f% P

( l8 u( l8 L" \7 LISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......, N, y8 _* F2 [8 |) `$ {
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:$ L7 a) V' f  s

' I4 {9 V; X3 i: z' V# Dat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!0 p2 F2 s2 o" U! \) D( a
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.- X. v1 T* F% W/ V& ?3 k
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ISSUE FOUR:BMO
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" |5 I" I; W1 o) |6 jBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!4 j  W% i3 V+ c( F
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I really learn so much NEW today...................
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( E. Z/ c- }  O1 [6 n; h* L: lHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
* M2 c. o3 ~  ^4 g. u# G所有UPS的良好時間規定,在這邊都不管用。$ E9 P1 S/ g7 h, f
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
$ c6 H( x0 R9 r( x5 C  w# j剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
! V' `* X" ^6 A# y. f3 f* h也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!' w4 E( i+ H2 \0 t5 z( f& w' R. \/ x# Z2 l
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
8 ~' a8 Y/ ^' t/ }* j( n4 x0 f後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator' V" g) f+ d, G! o) c7 g5 K6 S
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況3 e) l1 A2 x+ q& A& ?
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。9 _9 ~  d4 K+ s; Z' T7 k

" j  [* {4 J: g最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
1 Q# B7 l) x/ ~# F(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。, Z! F6 s( N* j
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?. B/ ^9 l8 `6 T# r$ i2 S1 i7 L
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在那時候我瞭解到一件事情1 Y7 L% ~; g% ]3 f% U9 E
就是這邊的郵寄服務是一個nightmare
9 N, \& l/ Z' I/ H這件事情,應該大家都有經驗吧!
& A+ X6 r% a$ ?+ H0 x5 q" q對我來說,這是在Ft. Mcmurray最不好的經驗了!
9 W0 Q% v; ]& z不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!& \2 x7 s1 v9 M
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
+ M8 g. y$ ^% A% n$ T所以我還是選擇天天笑的過日子好了!   K" V# L5 J# Q: r

2 t$ V" M% @* y3 |; p1 v但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe* D7 a; R2 s' S% P4 z
take it easy* j, V. W( _5 Q
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
! T! z  q4 u' MLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了- R3 T  Z8 _+ g7 V
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以速度慢 逐渐被淘汰 -效率低 7 n+ Z: l7 Y' ?: X. b' T
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1 R5 `* E, o. w& W+ {  ?想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
. }0 e) F1 P# _# A6 o1 b服装批发-上海919服装批发基地- U/ ^: a" C8 z9 I
张力仪-专业生产张力仪' N* Q# H, B0 \& }
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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