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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"2 V: F3 o* Q- i; w" c; S8 T+ t! Y
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................. }( l$ H1 C$ e3 I9 C7 N8 j0 y3 W3 n9 Q

6 n/ }8 |6 V' x0 C6 y* _) R$ ZOK,,,,,,,,,,,,,,,,,,,,WAIT....................1 J6 h4 z" O$ O8 \) y) `$ N

% @$ i# ]$ v2 ?ISSUE TWO:FIDO.......' h6 `( m& T+ q1 S

. s8 R* ~( A" l( ]' s9 S, u# BIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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& L$ s3 X* Y! iBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.0 ~- N( N9 T2 a5 O4 [# w6 M
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ISSUE THREE:UPS
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# }" ~  O) ?+ f' u( kTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 s3 @! O. m: @( L- k4 w' q" S% \

! ~" n2 ?5 i& z$ R% c) B  dTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:. e/ t$ o  t9 q7 a7 _% F2 A

& g" Z( `8 `( E5 p2 ^- ^# }- Hat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!+ H; ]2 C& p* }' K2 s5 O
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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2 G9 |( ^+ T4 X: s, {( a- PISSUE FOUR:BMO
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- Z+ t' S& g  t" u+ R0 A# j% ?# u9 J2 kBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!4 a# N5 m* J+ R7 P' O, `7 w

7 ~% g" K4 ~% B4 P8 K2 rI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
1 }. {. C8 c- a# h. k7 v所有UPS的良好時間規定,在這邊都不管用。4 b+ M+ K' Q4 }* }+ ]$ E2 j
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)/ x* T$ A1 R( ]* ]( ?: h
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, Q4 J7 B% W7 Z) t# [也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
, z) g' X/ N$ Y. v+ W; o再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
) c. x3 L& d, ~後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator* J% B# \3 i+ [$ B3 H7 k
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況6 u# O! k) s" S$ q# u8 x# F
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!' z# Z1 C3 w% O: f, r
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
& ~! i9 a$ O! u5 t  L再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情# L' N) R3 }. N
就是這邊的郵寄服務是一個nightmare: W( y( Y$ t3 W" n9 C2 i. |
這件事情,應該大家都有經驗吧!
4 a6 l. ?  O, J* t7 h對我來說,這是在Ft. Mcmurray最不好的經驗了!
0 T' C& ~  O* D! X1 _' u" G不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
- K- m. o3 q4 c, a0 N& K/ O# v日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。5 X" n& o' D& G! [
所以我還是選擇天天笑的過日子好了! # \- m* A" C$ v0 a
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
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life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.' j& A4 j" l% \9 O: [) O2 d% K
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 7 J/ P. ]1 s) g0 ^  ?3 J* Z

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7 n# Z0 [* B& l5 R7 M2 |想我们的敬爱想-我们的敬爱的敬礼!( n. d' g1 ]$ h2 q* a5 f" F- K/ ~
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搬场公司-成立最早的优质的上海搬场服务商8 r8 }% H! Y6 K# z7 h& m+ d
服装批发-上海919服装批发基地
  _8 L. _- e! F" |张力仪-专业生产张力仪- g$ ~. H+ Q. P4 O! _
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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' M# B7 a: v2 S" {7 C( p不过上次在dell网购后,purolator的delivery还可以,没有耽误。
理袁律师事务所
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