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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT", T" S5 ]( n2 w, l8 D2 y

5 x' v" Z' p  t) WIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................- q# g' s5 A* ?6 v' ]

; @5 c/ `9 y  }3 _8 HOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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0 Z: q0 y7 d- Y! E1 iISSUE TWO:FIDO.......# f) R; ~4 k  U0 T1 D5 a

  j* ]4 @$ q0 {- o1 P: w9 ~It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.* R& a9 D- J: F' t6 M! ]+ ?

* \& b7 a+ n0 t% m# |Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE., q% }2 W' b. D- O  t

9 x% U% O0 H& ABE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS: k" Z7 f6 Q) T# K6 ]

! b/ ]* t* u$ R2 TTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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1 ?* f3 C& J' G3 b8 D2 |Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......2 C4 F& G4 m2 {( @1 z/ T$ x
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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! q& j/ q0 g: j1 }6 A" U  _at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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9 v* v& J7 G9 P! hat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying./ |" X* @( x0 ^9 f# _

7 ?. k. u9 [  R( u1 C1 TISSUE FOUR:BMO# g' t  _; L4 \( Z, q- s

" {) O) g) _0 w) N* J- A- R8 @BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!8 K: d% T( n* T- l) J

4 K2 k2 F4 ~& W& ?I really learn so much NEW today...................
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9 a" p( k6 h' U6 Z- T: x7 AHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。) n  d1 y& C- h( d* I
所有UPS的良好時間規定,在這邊都不管用。
. U0 @1 `' h# n) K& U2 y因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)+ S* X+ W; V; V- u
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!2 M4 f9 ^0 |" k$ k
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!! h, |3 G' Q8 {" X2 I0 }
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator9 n8 y* l+ ]) F  M, f5 w" R4 O
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
1 s& e- W" {4 |% g: _2 L有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
* e  A2 u) Y& P8 K0 e" d) x+ y: [' }Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。" f  e- v. p+ p
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!6 {1 e+ s$ w# F/ Y. J8 Z2 {
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。# }: n  [' `* |( g1 t1 g
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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3 r6 |1 w. u2 m  l. s* Y在那時候我瞭解到一件事情
4 G9 q' `  o/ k& @1 z: f就是這邊的郵寄服務是一個nightmare
6 b! l  t$ `, [* M9 [這件事情,應該大家都有經驗吧!
6 s% F2 x8 L3 n" x+ Z# M對我來說,這是在Ft. Mcmurray最不好的經驗了!
- d+ w* p3 y3 x" @/ v* g  |1 g不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!1 O9 D$ m$ W4 M% J- z+ Z
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。9 V9 m3 z; t% x" ?& L' S
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe3 |) E, f- N! ?* d4 b/ K8 C& h
take it easy
# b/ C1 ?" I7 w$ Olife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
. _5 f9 {' J% M: `# k9 l% oLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
大型搬家
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低 9 t% B5 k& ~3 b, _/ ]& Z8 Y& C

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/ n# e5 x& `* q5 \想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商$ S% a/ Q( K0 U8 t- c0 t* X1 n
服装批发-上海919服装批发基地
4 q* b; J: [! }6 ~$ ?* i3 ~张力仪-专业生产张力仪$ V8 r  _. v# {3 T+ k* s; C8 G
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing+ q3 d: f6 |1 M1 F+ D9 S& c

% b# v2 {4 z$ F) j. K8 i4 J不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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