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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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) F$ p' }- `! _- eIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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/ c" E1 |# e$ l# \; IOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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( Q4 I6 L: @+ v) a  B5 XISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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0 |0 H$ y/ I( D0 Y# S  u& SStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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7 W# l5 A. _9 c* sBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.  @* V. _; X' \, [
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ISSUE THREE:UPS
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; l  N7 K0 F3 y( H! ?7 Q( _) }9 |TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......2 Z: `: t  ^3 Q( L- a2 E* I' M5 ?
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!, z" q( T8 m6 L! E& M
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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9 c: l5 m1 J1 Q& K7 b0 O2 vISSUE FOUR:BMO( r7 y- b6 v3 d) c' i* C# q  l

7 ]' l7 y3 D; J, C/ u, b7 dBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................9 u8 S$ e4 z3 h7 ]0 U! r0 J

/ q! i* D1 P+ }& N4 s6 \, `# EHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
% g! h$ [. j, W所有UPS的良好時間規定,在這邊都不管用。
) W% ]1 |' `: U+ E5 Z3 P因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)6 G% p2 V- u  N1 c5 g, P) Z
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
  Z+ @) C' q- y也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!* x7 ]2 i6 p1 R$ X
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
" j6 z$ K5 |) m4 F% N後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator! k3 V5 j2 [( {
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況3 _/ k& s; p/ x% d5 y; _
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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5 `1 M: C" P* H1 @最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
3 V* `" x' d+ X1 p+ Z+ [3 R: k(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
3 Z# P7 Z/ e; B6 |  A- Y8 y$ t再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?# ]" t' z9 O9 ~* \: g+ ?: [# e

- X  s6 f; q2 W# ~; C5 J( l. C; V在那時候我瞭解到一件事情+ M& P% a4 t; P& p
就是這邊的郵寄服務是一個nightmare4 ?9 D1 [1 Q7 K0 \4 g: N
這件事情,應該大家都有經驗吧!6 r' f( J* ^+ a' \. x
對我來說,這是在Ft. Mcmurray最不好的經驗了!
, n+ x: J, f$ g+ U& z不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!8 |; n8 o5 b* C4 D
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。' F" C: r' `! C
所以我還是選擇天天笑的過日子好了! ' v5 O/ X5 l: T) E) [3 R" Y: ^2 R6 k

: B, h) S7 U) h1 _0 p0 {% @, T* t但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
理袁律师事务所
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
- I2 F0 {; [0 {9 T+ U4 |take it easy9 k4 `* W( c" |) [; j, J2 l5 T: |: o/ l
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.% @, E$ ~7 ]( C4 q/ g
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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: Y3 L$ \5 ~- ?) i' [以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商, u! \: x/ S; t4 U( Q/ m- P. A
服装批发-上海919服装批发基地9 H! y1 l8 d5 o$ n* ~. @. H
张力仪-专业生产张力仪
' T' o& ~. R0 C& I/ a0 [& k; c6 u2 ~服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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. z; m/ E+ L. e; l不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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