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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"* m% _, Q+ L  V) n  B; j4 u

# @' I$ `( s7 }; g' tIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......  X4 v5 H- I7 _, A; I7 J( z

: x/ y- V0 T7 t9 B' P% G9 D0 F! _' lIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.. {# G1 r/ ~, u- _. p

6 D8 D5 M1 c: @# X8 U3 O9 K2 h& HStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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0 a: [% u& ~, w  _BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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3 ^$ @$ t/ _- R$ b5 v6 I; [ISSUE THREE:UPS! V; n  J8 X2 k
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......& \5 t! v3 Z0 q6 }

) V4 ~* d/ m, G$ xTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:" C3 ~4 C+ R( f% @- t5 A4 S
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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2 ~0 j: G5 n8 z: k5 V# iat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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2 c0 k9 v" P' g  b$ q8 L# Q' |  K: U8 {ISSUE FOUR:BMO' d4 h2 @; k% A# _- D
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!) G/ C  H. c! L. S- ?0 b, M

# ]5 U. `& {/ [9 j; {# F6 KI really learn so much NEW today...................- {# O* K  ?, N3 {6 J5 ^, n

6 j: K, ~0 j) \) JHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。0 n3 I! n, r7 c2 [* W& R& b
所有UPS的良好時間規定,在這邊都不管用。
& @+ E" L3 g  A因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
6 O& y8 a' Y( M* G( \1 _& U1 g剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
7 a& T! f3 O% |  x! w9 @也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!) _% _  P2 z4 ~% d8 O6 f9 x/ i
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator  a# }! x+ Y; Z3 S. E/ F+ J
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator! k! E4 j  B$ N
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況) K, I" c' a9 u6 M0 `$ Q+ S3 }  o
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
; t7 W& e1 K; }# a" r. {$ k- `' ?( x(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
  U( ?( T4 F+ N7 V# j再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?$ b4 N" ~: i, p6 ^4 h
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在那時候我瞭解到一件事情
9 k3 D. a& I7 K' s' H就是這邊的郵寄服務是一個nightmare0 t* W) N: L) t6 R$ s3 @
這件事情,應該大家都有經驗吧!7 w2 s1 A3 x6 _5 F4 x
對我來說,這是在Ft. Mcmurray最不好的經驗了!, _% Q1 ^9 s/ i0 z% P; E1 @
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!: j# s0 d- M, p6 d6 b! H+ ^
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。1 E" ^" K# _' f0 E7 E
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe: e- g; R5 l; W# X0 m: Y- [( E
take it easy
' ]! B* r0 B- e/ p' Z1 P  @life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
; r2 k- O0 B& T) q9 G( PLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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% i3 ?7 p. T, m0 U2 n/ H以速度慢 逐渐被淘汰 -效率低 & m7 k7 x! h1 ]! P  ?2 e
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4 c. U  S  W5 w1 V2 Y0 O* s5 h想我们的敬爱想-我们的敬爱的敬礼!" G& l; s) ^( j& p
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搬场公司-成立最早的优质的上海搬场服务商# ~# `% Z( f8 S
服装批发-上海919服装批发基地
9 r  `% m' Y' d# q" g9 B) L$ Y张力仪-专业生产张力仪
4 `8 i" I/ l/ U  H6 o* z. c- c0 Z服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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