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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"# F" R0 s; M; b

/ R; ~- p7 ]8 C  B9 u+ PIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................4 ]4 ~: |5 ~! [8 x1 C0 K% e

% N0 M0 g. X+ @) y; z% BOK,,,,,,,,,,,,,,,,,,,,WAIT...................., \. b7 R5 }9 X% Z# H
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.% Q% ^; s; f/ g+ z( D! h$ D( m
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.: b0 A6 }" y" c3 s  Z2 [# |
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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% q1 b$ a1 i* d1 r0 xLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......" b: D7 Q1 O! P# t; r% _

. u0 j) [- }- H7 P( e, oTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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$ M% I  Q* r) @$ w) `0 a& ~at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!! _. j* `/ ]5 m" b6 |' O! n
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  e$ b5 m& t' F* Z

! d" i! E- k1 B6 n1 i. w) QISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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/ ]  U( ~* B  p) G1 dI really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
大型搬家
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。+ l+ L: ~9 ^7 ]3 p# Q1 t3 e1 ?% S
所有UPS的良好時間規定,在這邊都不管用。3 v' `/ k- q) k* L) N! n7 ]9 M. P3 x4 k
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
: a9 A: h# x  b( _' i' b剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!8 i7 U  H6 ]4 b# A
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( h0 c: k, B! ]% e
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator7 T9 ?5 t% w. j$ c5 z* A/ P
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator( p/ l! H% R& s
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況3 q1 l( N. F4 X- j# \
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。% z. k) T; a2 s" y" A" i
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
# B# q8 A) L1 ^) |* {) J* z(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
" [2 U5 S' k7 P8 a* G- n再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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8 \0 ~, ~$ S: c$ s) [在那時候我瞭解到一件事情; g# [; N3 T/ Z- Q* I% c  o+ _
就是這邊的郵寄服務是一個nightmare- a% K: K9 C- r! d" h
這件事情,應該大家都有經驗吧!
; P% L; A* ~% n( c( Z對我來說,這是在Ft. Mcmurray最不好的經驗了!0 _: W, _) z2 R- p" u
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
2 I  X9 l& }- ?4 i( S. r; }日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
/ b" N' z8 F$ Y1 Z( W4 ?0 G所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
9 P3 m7 y7 Y9 `7 O8 \) a4 @take it easy
$ y' Q" U. T! P! ilife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
* o& }- n3 T- RLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了9 T4 G9 o" d+ n0 Q* k; M! P

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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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3 v# I0 `4 ]# ~: l搬场公司-成立最早的优质的上海搬场服务商7 p" J$ v4 C% J. b( I3 C8 J
服装批发-上海919服装批发基地! q5 j) n, o; B) x# O
张力仪-专业生产张力仪
1 ?) J( O; W7 {# q服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing6 c9 ^; X* K( @, L
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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