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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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# V9 X( F# q* j: C: POK,,,,,,,,,,,,,,,,,,,,WAIT....................9 [0 g( p9 o% k' x; d

8 w* [# [" e/ _8 w' K) FISSUE TWO:FIDO.......
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2 r7 p0 A8 E/ Z+ q; \3 MIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.3 u. H! C& t6 d0 E/ D" T
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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6 F) h4 \3 Q( `3 ]' ]BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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  |9 P  R6 M$ D* cISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.+ K# n- f! h2 y) @( E' J4 S+ @7 R2 J
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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* s  A- V, B" t; [4 A7 nTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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2 X" F& O" B1 y! X0 Z7 jat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.7 n& W8 s' J. D1 n3 U) O

; B: V" J) V3 l8 _5 O, }5 D- D, `ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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: b2 g# W" V- ]5 p. V- |I really learn so much NEW today.................../ o. C1 j/ \8 H- a& |

! }5 n- x1 `" c7 H3 Z8 w. r! i- SHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。- Z6 _  Z, Q. D& Z6 e# R
所有UPS的良好時間規定,在這邊都不管用。' n* Z9 {4 l! n  n0 M: N
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)3 m# B: D& ]* r0 O' r! O3 Y; e
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
/ g% n5 [$ @% a9 E+ }& H0 }也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
& `8 p0 C( }; Z; m# O1 X再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator4 n& ]3 b+ r2 H6 a5 h& f0 j
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator1 V' x. U3 z) _! v* p$ g
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況3 Z0 |. w& }9 {" d9 E
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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5 g  J( n! p; W7 n- C" L* p最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
; H1 d; ^( c0 W7 Y) a' z5 G1 U(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。# A! @( p4 z- u( |# c* m' L2 g
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?4 w: F  {5 K5 X7 t
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在那時候我瞭解到一件事情
# A1 q9 q6 C( I$ h就是這邊的郵寄服務是一個nightmare. I7 u# I. O6 U9 [  x
這件事情,應該大家都有經驗吧!
2 K5 X7 z, z; a# K. M3 Y0 }- S; Z對我來說,這是在Ft. Mcmurray最不好的經驗了!9 X; J/ b+ o. p9 b* i
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!6 y/ d: a$ s& M
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
9 e& d7 n; }) @7 C! }9 M所以我還是選擇天天笑的過日子好了! , j, ^9 g6 e. [/ f8 g% V0 c: ~

) j, B7 T* `4 p4 ~/ z( y, N' q但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
) U7 Q. U$ \5 Stake it easy
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大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
# r- Z" k6 }4 h+ V* ]Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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9 j  W6 @" b$ |, k想我们的敬爱想-我们的敬爱的敬礼!  k- @2 n* Y4 @. @. N6 F) f
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搬场公司-成立最早的优质的上海搬场服务商
8 Y4 |! O9 c4 e服装批发-上海919服装批发基地
5 i6 m, a0 U4 t% }8 K) t, ~张力仪-专业生产张力仪
1 N1 b8 {; U! u- u服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing& M+ B- l: p( U. X& k4 [
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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