Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
5 o, y* Y. ]+ q# G& Rthe 2008 Report on Business magazine. Based primarily on employee input, the
) v- E: M0 j& Y. F  z' jsurvey ranks companies based on levels of employee engagement, employee
0 P# s! o; {$ E  W! X& M9 |# B7 Osatisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
$ c) T6 _0 J- G3 X8 s' Brepresentatives and owns over 110 delivery vehicles. To learn more about us
. A: Y: k6 Z4 \5 hplease visit our website at www.cexp.ca Corporate Express offers a competitive
: u3 f0 \! ]8 jbase salary with excellent opportunities for career growth.
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PURPOSE
  ]0 ?5 i2 \' ]- O
$ q$ E# v" I. `0 FProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

• Installs computer hardware, software, peripherals, printers, and fax machines
* M" |7 f* \4 E# Z- ]$ ifor the division staff.
! J$ T+ e/ D  Y& ]( G' R  |• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
' }4 a% h$ u: d" @, f! n• Manages the desktop and asset management lifecycle process to replace and
install PCs.
; w+ x: x  q  P! r$ c3 B+ x; N- `• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
, B9 Y; g! T" H3 r1 Q0 m9 ^• Assists in implementation and maintenance of warehouse systems, as necessary.
, H  O8 V8 t% f. h( R• Supports and performs tasks related to company IS policies and procedures.
) r% _1 l& T4 z7 r• Troubleshoots hardware and software problems, provides software diagnostics
4 q: l& E2 n+ D- tand assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
5 g" @( s. t9 ~  a/ [% minstallation of hardware, maintenance of patch cables to standards, and assists
( C" B1 r9 d! M! e: P5 r- B7 s. vwith component failures.
. C" U4 a( x7 q8 d+ ~% g) D• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
7 C1 j5 G/ d9 S0 ]( ]: d6 LVoice/Data Team to support telecommunication solutions.
+ y8 S: N# R2 N% a: H! U, {: L3 X) ^• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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9 H& H6 a& P! i* i# ~, LDaily interaction with division users, division and head office Information
# b! R: o& i( |3 l/ p3 L$ T9 s& zServices personnel.

  }1 k* {8 y  ^, zCOMPETENCIES

. N5 {5 s0 d* E) k& o• Analytical and troubleshooting skills
• Team player
  G" s/ H# f8 n* v7 O- w0 I1 [• Good communication skills, both written and oral
• Good interpersonal skills
5 j8 V: ^# W& N6 u• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
* c+ Y5 ]$ _7 L0 S& e• Experience with VPN and Remote Access Dial-Up connections
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& \4 P: j9 |* l" j+ C  wEDUCATION and/or EXPERIENCE

• Technical certification, with a minimum of two (2) years technical support
0 Q4 J0 F% Z$ k& Aexperience, or any equivalent combination of education, training, or experience.
& _/ a- m% N3 e, @2 l• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
: D0 K( Y) S* ~• Knowledge of help desk operations, software, databases, and Visual Basic.

# n+ h$ S/ Z2 ^3 OPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
$ a& M1 ]9 e7 Y( d- u: |by an employee to successfully perform the essential functions of this job.
8 z5 {$ P! c. k& HReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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! P- y; R4 D! S& ~Work is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
6 y; ?& |; {2 X1 I/ H: M" Pis needed to carry out everyday activities.

. t& C& @8 f! ^, E7 ZWORK ENVIRONMENT
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  H; L2 @, D" C7 vThe work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
& D) E* @. ?3 m3 m) l0 [, R: hReasonable accommodations may be made to enable individuals with disabilities to
+ y0 `4 i, s( D: m' F5 O& aperform the essential functions.