Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
& D. q) z- D$ i8 {survey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

7 ~8 K6 a1 S7 ], J# l( wCorporate Express Canada has operations in 23 facilities, 10 distribution
" k; @) e- T7 ?" c1 F5 _, B9 vcenters and employs over 1,500 people, approximately 400 sales and customer care
% _4 h7 w4 q4 h  K; n0 Nrepresentatives and owns over 110 delivery vehicles. To learn more about us
; F' N$ O- j  C2 jplease visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.

# Z0 |1 ^$ t8 B5 s
% o# a0 C. s) F- s; rPURPOSE
" X; g8 y- h" i
# b( i/ j  t5 [5 F- G1 PProvides technical support in the division for computer hardware and software.
5 v) R5 f0 y! VTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.

- Q$ ?) F& C7 s( O: R$ ?ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
be assigned.

( s. `% n. E$ \' v" F6 g• Installs computer hardware, software, peripherals, printers, and fax machines
2 U2 L/ T6 C: W" |; Q3 L# Vfor the division staff.
5 ]  e- u" Q4 x9 x" X. h7 z• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
4 o+ q4 _, \' N$ p• Performs administration and maintenance of local site servers.
/ T5 J7 |  l) p& z6 {* o* K• Acts as a point of contact and reports warehouse system issues.
+ ]  {. Z8 u# p  K$ G• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
5 E7 l# S8 A& r$ I; A/ v• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
% N- c% f& V3 D% @! n• Performs LAN tasks as directed by National IT staff. Tasks may include
& [3 T+ R, Q7 s" X1 b; t: |3 jinstallation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
. U: t& `) t0 Z/ ?* Ddivision is operational. If division is on IP Telephony, works with headquarters
5 N$ p( k: n* p3 Y4 r, J  lVoice/Data Team to support telecommunication solutions.
- E6 k* m( E% ?. ?6 `: i7 \) n• Maintains hardware and software inventories using company Asset Management
software tools.
• Maintains standard naming conventions.
& F1 L1 C! o4 U! G9 [* g( m! U• Coordinates with division management to engage contractors for break/fixes of
  W4 O% E6 w: F8 psoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.

0 R8 ~" q$ J2 X- b" u4 K( }PRIMARY INTERACTIONS

Daily interaction with division users, division and head office Information
Services personnel.

COMPETENCIES

• Analytical and troubleshooting skills
• Team player
- l7 @8 W$ x. G" x$ W9 S• Good communication skills, both written and oral
• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
- Q- {% P: |8 ?8 G! A' k• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE

: F' I& I2 I8 Q, T. k+ p! L: N• Technical certification, with a minimum of two (2) years technical support
6 _5 S3 s1 p: p5 T  X' ^experience, or any equivalent combination of education, training, or experience.
  |0 F$ M- k- g4 H. u2 E• Demonstrated knowledge of personal computers (desktops, laptops, printers),
+ v1 c  r+ Z- a' FVoice/Data, Warehouse Systems, and general knowledge of personal computer
# W; v; m) P4 _0 qimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
' q- @' }# s" I4 b3 I/ r• Knowledge of help desk operations, software, databases, and Visual Basic.

' E/ u: r1 w7 l0 {4 i( _* rPHYSICAL DEMANDS

  ~+ q! K+ e9 [* TThe physical demands described here are representative of those that must be met
( I5 F6 K& U) x& Z+ Q7 Q, [) E! K: X0 lby an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
- z% \7 Y( C! c; u# o' V$ Mperform the essential functions.

Work is generally mobile. Requires frequent physical effort lifting personal
. k1 a+ I' R1 V% kcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.
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: l$ t- k; J* PWORK ENVIRONMENT

" t/ \! Q6 s: R0 o% b9 D5 AThe work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
6 V# D3 Z3 o8 Q7 {+ {/ ZReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.