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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING4 }9 f& H) A4 \
  FOR
, c/ V1 l# S- ?2 @OPERATIONS MANAGER - VENUES & PROGRAMMING
. o- C( r) t1 ^: }3 @" Y+ F+ [( c! Q) z& ]  x
REPORTING RELATIONSHIPS
5 I* M1 W  J% G+ ]  o+ WThe Operations Manager - Venues and Programming will operate with a  
' l8 f' O7 c6 u2 [direct line reporting relationship to the SU´s Manager of Programming  
; @5 _: @; T, Q/ n0 [1 C7 k; n) `and Venues.
: J+ ?8 C$ I' K% n" o
0 t' a1 I9 Z! k# q8 MROLES AND RESPONSIBILITIES* G2 n0 l: ?* _) B
The duties of the Operations Manager - SU Venues are diverse and  " D. _" T; ^( D7 E
extensive, and are targeted at the all round smooth operation and  " Y0 e9 Y4 n, d% _6 i, h% Y
financial and operational success of the Horowitz Theatre as well as  
! j1 V, k% m6 e7 ?: m; }4 o1 Othe logistical organization and smooth rental of the additional  
3 K: f0 Y( L: `$ R- X8 B+ ^venues within the realm of the Students´ Union.  In the light of that  ; T. c' S4 h& P7 e; ]$ K9 S
breadth and complexity, it is not possible to fully define or  
& H. @& b8 O; F/ A5 Kdescribe all roles and responsibilities in a document of this kind.   
; i( }; G3 ?4 f4 [8 zHowever, the main roles and responsibilities of the Operations  
# C3 n6 W& p+ E" AManager are as follows:) N4 }, [$ K9 p! n8 H7 ~
" T# w- b* h! I0 }7 v
1.        Space Roles and Responsibilities' U& I  J7 \. e: `

$ M( F7 `9 j( [  o5 [: t5 ya.   To ensure, at all times, that the venues listed below meet the  " ^# E* ]( }! g, D
appropriate standards, requirements and needs, and contributes in a  ! ^5 ]: r. d: p  V) e$ S
positive way to the smooth operation and success of the individual  
! \% G- {& Y$ e1 q) P+ ?& C9 {+ b+ ^, j8 Rrenter.
3 e4 r" D- ]' S* F( D$ m1 c9 R2 Y' k·     Myer Horowitz Theatre& w) @  N: o. `! ?* B% y
·     Dinwoodie Lounge
1 s# i( `6 r% E1 e/ n* P+ E·     SUB Stage
: D) J' i( }# }& U: u8 U( e6 W: h
b.   This includes, but is not limited to, the following:& ~- X: {" C' Y! m# N3 Z
·     To plan the capital and supply expenditures to meet the  ' V/ S! T1 ~) T% n2 d
production and facility requirements.
1 s- \) Z3 O' l1 f: s$ K1 x·     To ensure the day-to-day compliance of the venues with existing  ) |0 I7 d3 E, N* y4 u6 B
safety regulations and building policies./ K; E8 f3 f7 ]+ u0 a- {2 |' w' N
To ensure that the maximum potential of renters is met.
: x1 C4 U1 i; @8 F3 m! D
# n& Y' _/ J1 i1 A2 J8 {3 O2.        Marketing and Promotion
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a.   To develop and implement a marketing plan for the venues that  9 B( m  @( k8 x/ c: c5 z
focuses upon advertising and promoting the venue to faculty,  
) _3 ~. N+ }! ]. D! h2 m- Jstudents, and internal and external clients on an on-going basis.  + d; D4 h3 p+ s* i& {
This strategy will include implementing and/or delegating the following:
4 P+ }' ]# d5 ^* r" U·     To develop and maintain promotional materials, the Horowitz  
; [1 }) _; ^4 z9 E: s& h* r$ ITheatre and SU Venues home page, newspaper and other advertising; to  
% e1 k. j* G, B, g' C$ w  Vtake advantage of other internal and external advertising  0 v3 @* c8 W6 f, }6 c2 h  _$ j6 Q
opportunities; and to develop press releases and other promotional  . X( l& |0 V7 j# ^2 ]" `) p, ?
literature on an ongoing basis.
1 x5 h/ r5 e' P6 r·     To coordinate tours of the venues for potential renters.- r0 R' @) k% Z
·     To promote upcoming events in the Horowitz Theatre through the  ! G0 X/ U0 G6 P- z* P& F
use of the Horowitz Theatre Home Page and the SU Events Calendar.# y- r9 m8 D5 a; w2 z2 K9 J; G
·     To develop new external clients for the venues.
( g) l  B$ a5 k( ^1 W; G; Q# }# P; r7 o5 A3 V* K

$ H& C& r. V) H" u9 B  a! q+ i3.        Staff and Supervisory Roles and Responsibilities
2 `  r6 ]8 i3 ]2 I. X$ r) m8 \2 B7 a. i, `
a.   To ensure, at all times, that the venues are adequately and cost-
5 ?# c8 z; h1 geffectively staffed, and that the staff utilized by or within the  $ Q$ n6 y! Z' R% ~9 @4 X0 s
venues meet the appropriate standards, requirements and needs, and  
* Z* y$ [. r, f$ N1 z4 {contribute in a positive way to the smooth operation and success of  
9 ], b; f4 S2 ]4 x8 G1 f9 {& a2 Ythe renter´s events. This includes, but is not necessarily limited  
$ N3 s, {+ ]3 ~4 C2 u% Rto, the following:
8 ?7 a* F( |4 i! E0 f$ }2 ]·     To be responsible, under the direction of the Manager of Venues  - }7 r. Z% D7 K) ^: O- `
and Programming, for all staff issues including hiring, disciplining,  0 s- p0 d) o  D' h: f
evaluating and terminating, as necessary.
& u" q3 b. v7 C0 i2 _ To ensure that the Horowitz Theatre is adequately supervised at  " ^0 d/ m$ q. ~9 O3 ]
all times, this includes the development and implementation of such  : E2 v6 q0 [6 {6 e2 x
schedules and rosters as may be necessary to ensure the effective and  , r% @. o$ j. N  E: Y2 q0 c  G$ [
cost-effective supervision of the venues at all times during which it  
- ?% `1 B( H, W2 s% ?; M6 nis in operation or needs to be in operation.
6 `3 e% x% O, }8 i' x·     To work with the Technical Director, when necessary, to ensure  9 T" Z6 s7 }5 Y6 p! y. P' R
that an adequate and appropriate level of part-time staff exists to  , Y7 ~$ y$ R9 N$ A6 P# s; P' @  C* e* }! H
facilitate the smooth operation of the venues and to ensure all  
3 ^( n  G2 @  Q. h# trenters needs are met.
& G' r, [; O1 Z·     To work with the Technical Director to ensure that the skills  7 v9 H7 }3 f& O* k/ l9 K) N
and attitudes of all subordinate staff are appropriate in light of  2 E% \* F0 z% o' y2 E
the roles they must perform. This includes providing adequate and  $ f0 [$ U% Q" A& m5 H
effective training (and re-training) in all applicable and  
/ F+ K) v5 {! c  S! p" Uappropriate areas, and ensuring that the Policy and Procedures manual  
, S- R4 N! s, T( E) d8 f% S+ o( n  xis kep up-to-date at all times.
) F2 n  |  m: |8 M! O% \  @0 ^+ l9 }·     To ensure all staff are trained in and committed to providing  
8 @0 e& K6 f4 R% `3 fexcellent customer service to all renters.
2 Z8 @/ V/ E+ E0 S·     To work with the Technical Director to arrange staff  
" ^  C6 }8 X& ^7 p% w8 g. cscheduling.  To handle payroll related matters, under the guidance  7 G% g7 M/ Y5 D# z; ^
and direction of the Manager of Venues and Programming, concerning  
. ], |. a8 Z9 t/ J! h1 k9 r# O5 sthe staff of the venues.7 ]" w6 q* D- I
·     Working with the Manager of Facilities and Operations to ensure  9 m0 g: C4 i: ?) B. F6 n/ E  C+ e; W
the appropriate setup/tear down of each venue.
* M/ o" \9 V; f1 ?) Z/ }9 j·     Working with the Manager of Programming and Venues to ensure  ( }0 M! [# k- g  c  \- _1 _
that additional requests such as licensed receptions are arranged.
6 E) v' j4 M1 _7 {3 K) e5 \+ v: c4 \2 u4 g" {5 l
* M8 ^1 P% C) r1 W4 [  p
4.          Overall Financial Performance  i" j6 d0 B) h1 `- x% Q* P3 _

( r9 T4 s4 {8 U) [8 ya. To ensure, at all times, that the Financial and Administrative  
2 P, b$ Q' m; f' F6 tsystems and processes utilized by or within the venues meet the  
! X# B- F; [0 ]1 K! j5 R$ `- e9 ^appropriate standards, requirements and needs, and contribute in a  9 ~* Y5 Z% @' E2 o" ?5 z
positive way to the smooth operation and success of the venues. This  $ J2 |" t" _- o6 B% q
includes, but is not necessarily limited to, the following:
& N: o+ O9 K! t! C/ \* b; E6 |# _ To provide input and expertise in the formulation of appropriate  ) a' T$ w0 D4 j) M3 _% o$ ~
operating budgets covering the venues to the SU´s Manager of  8 F  @3 c( e& H* U
Programming and Venues and to discuss and refine those budgets  , K8 Q  [% @$ b
Manager of Programming and Venues, and Manager of Finance &  5 _8 L5 p+ ]+ Q6 g& U. y. d# _
Administration prior to their submission for final approval.
# `  c& B: u, _' y6 J  Y& D  |·  To manage the venues in a manner which adequately and effectively  
3 Y8 `4 Q( a3 M5 d; u  |2 Sreflects the budgets approved for the venues and/or which reflects  9 l& u5 T5 X9 W+ K5 E" p- f
the best interests of the venues and the Students´ Union., H2 G6 n( \3 ^3 W( J$ F2 ^. A
·  To function as the key player in the submission of financial and  , _, r! H* h+ u- K* J- `- Y
administrative documentation covering the venues to be used in the  7 x: `7 ~6 Z& [, \7 g  v3 X
compilation of monthly and annual financial statements, and such  
6 j, k9 e! v4 z! Sother reports as may be necessary.0 k) y+ ?, X- d/ j0 A
·  To discuss those financial statements and other reports, together  8 J, t6 g- Y, I0 X+ t! A+ ~- l
with all financial and administrative procedures, with the SU´s  
- F: U* x* d5 w9 rManager of Programming and Venues and Manager of Finance &  ( W3 S- d) c  d7 j
Administration with a view to determining and implementing action  
5 i( f$ T  V; _: R  L7 Qaimed at improving the financial and/or functional effectiveness of  9 {4 g" k$ B6 Q0 o: n3 y3 G) J$ Q+ B
the Horowitz Theatre.
  O" Q" ?" i- T! Q4 d# m! B·  To ensure the existence of adequate, effective and accurate job  
& c! v; A" X; t; ?4 C& i& i7 N% z6 Wcosting systems to be used in connection with the determination and  
+ [$ j5 `8 n" m: w" h; X' Lsetting of appropriate prices for rental and staffing rates for  ' ^5 P+ j& O) J) v
events held in the Horowitz Theatre.
8 \2 v8 ?9 `& @) W0 j# L& a·  To develop accurate documentation to be used in connection with  
- `4 W5 F9 _  N$ x  K/ [the billing clients, and to forward such documentation in a timely    W4 j- y6 n' Y  z4 c5 m7 ?! `
manner to the Accounting Department.
7 ]2 ~' P" N/ H0 m7 j·  To recognize, address and handle all matters relating to financial  4 y, I' G: Z- q( k( g  Y
and administrative procedures and systems in a manner which reflects  + Q# O3 o: O3 Z2 q9 ]! }- r' r
the requirements of the SU´s Manager of Programming and Venues and  , n, h+ N6 l( Q$ e7 R0 L
Manager of Finance and Administration, and in a manner which  
- l/ |* f9 S' dcontributes positively to the smooth operation and success of the  
# \- ^# j( X, C' k( dvenues.
/ a* a. `* u0 l1 c6 ^, g
( m, K+ j* z9 M* A6 m  @5.          Overall Roles and Responsibilities2 v9 n. l: C  F) K3 h5 C$ x
a.   To ensure, at all times, that the systems and processes used in  3 Y" @5 {) Z- K
renting the venues meet the appropriate standards, requirements and  - s* j' a. L& S: E4 b9 U, I
needs, and contribute to the smooth operation and success of the  / u+ O: m& {' t6 L; r+ }6 T
venues. This includes, but is not limited to, the following:0 N6 f3 T6 x( V- O, ?( P' V
( e8 C5 o- T& m
·  To recognize, develop and set in place such rental procedures as  
: W' F' E- T) E6 e8 |: mmay be necessary to ensure the smooth operation of the venues, this  ' A& o& L5 S4 T  d2 M7 T- b
is to include but not necessarily be limited to systems and processes  ; `# ?5 z' J! V/ h1 I- h
in the areas of contracts, inventory management, contract evaluation,  
* k& J& R! ]2 a9 {# V0 [- k' F. Fpricing, costing, equipment usage, rental/contract invoicing,  
  f4 L5 P" M7 G" Ptogether with such other systems and procedures as may be necessary  
: Z7 |3 ?# R' x- s/ l+ Y) fto ensure the smooth, secure, efficient, cost-effective and  4 x, K0 C/ X6 w/ k3 E
functionally-effective operation of the Horowitz Theatre.5 R, T% @. v" J/ q# [
·  To recognize, develop and set in place such operational procedures  
* S+ R% l( R0 X( q! ^6 ]as may be necessary to ensure the smooth, efficient and cost-
% ^1 m# d% n& A+ B( j3 |effective operation of the venues.
, F! _! _9 g7 L/ z% t  l( l·  To negotiate rental lease agreements (contracts) relating to  0 ]! N( O! E( a' L
dates, rates, staff and miscellaneous charges.
" m! k# p/ T/ _) y3 m6 z1 L  I3 u·  To ensure that adequate inventory is available at all times and  5 b% R5 O. }6 D7 r% u4 o/ F
that such inventory is stored and issued in effective and secure ways.! v- X+ G% m1 `  r
·  To consult with renters as to facility issues in producing their  ' Q! E7 [. m3 r4 L; S( y- O
particular event in the venues.3 L0 _$ M% E1 H5 J
·  To provide the venues on-site staff with such documentation and  
+ W( P- c3 m: W/ q7 @. ?  J* f. ysupporting information as it may need to effectively fulfill the  2 z" k0 l7 R  x% g
roles they are to perform to ensure the success of the renter´s event.
( _7 P+ S2 q% F$ y! {- }·  To produce quotes in respect to staffing costs for a particular  9 Z% T6 q. `5 k9 v, c# e
rental with consultation with the Technical Director.
3 k4 q2 ?9 ^9 a: U·  To ensure that all queries raised with the venues whether from the  
9 K  V7 q5 j' s* [3 d9 o0 n+ l) L/ NSU or renters, are promptly and effectively handled and adequately  
* u% ]4 V. n+ n9 D7 v! r: e! ~answered, and to ensure that such action as may be necessary in  $ O# M% m# [7 [0 v
follow-up to such queries is taken in a timely manner.0 C( B# e9 j3 B9 W1 K! y7 Q; P% o. V
To ensure that the venues and its capabilities are adequately,  
* J" W" N/ V0 u0 W0 b0 N$ {effectively and cost-effectively advertised and promoted, and that  
4 M. q3 f6 h) u+ _9 a% lthe cost of such endeavors does not exceed the budgetary provision  & S8 v9 I( R9 g! x$ ]7 V/ ?
made for them unless prior approval is given by the Manager of  2 A% f' i, G* {
Programming and Venues.  L# l9 z& Y0 y' f% f6 e& g. H4 y9 R
·  To act as an informed and knowledgeable resource in the case of  
' K, w: j% b, ]" [: K) w2 ~/ Vsignificant challenges and/or problems surrounding the tasks of  ; |* x' c: X# P! F
marketing, administration, operations, and any such other matters as  ) l# n. |4 \. ~* t; [* L
may provide such challenges and/or problems.
' {! c' p* t8 p5 ~2 A$ S' H·  To attend such meetings as may be required to support the smooth  
, v2 Q$ t8 Q9 H, zoperation of the venues or the Students´ Union as a whole.  d7 t- G, B& ^" n
·  To perform other job-related duties as may be required by the  ' x! E$ l2 L4 d& U& Y* u9 G* p
Manager of Programming and Venues in order to ensure the smooth and  
1 y" E/ b, {/ s5 N  Fsecure operation of the venues.
* d. p2 A+ B: ^$ L5 t& y$ y·  To recognize, address and handle all matters relating to overall  
- H! ?% v. p' Yoperations in a manner which reflects the requirements of the SU´s  
3 G' ~. \. B1 M5 v: {2 bManager of Programming and Venues, and Manager of Finance and  
, w. {& ^9 c2 `6 dAdministration, and in a manner which contributes positively to the  7 @# B3 F1 P5 ?+ u- V
smooth operation and success of the Horowitz Theatre.
, R4 f5 [$ g  a% e2 w/ A7 i8 Z9 I' p( l6 K& l. B$ X, o
QUALIFICATIONS:& Z$ j9 H4 K2 a% M, M4 C! S) }9 f5 ?
1)             Minimum two years related post secondary education, or  ( v. @( `: m- N1 Z/ i" B& s7 F
an acceptable combination of education and experience.
6 N+ Z+ X+ f) ^4 x2)             Supervisory experience.
) f% R+ {7 b' @- D3)             Ability to create new initiatives with little or no  9 L, l$ A6 A# I1 O  D& A/ }3 s
supervision.0 c3 @/ N8 n5 P! R* y( ~
4)             High level of creativity( G1 Z! p5 q5 Y$ t2 i$ k4 d$ T
5)             Knowledge of budgeting and staffing procedures.
& B+ v" q6 {6 R0 \$ l5 T6)             Excellent organizational and communication skills and  : z6 L3 _  \* z; G# s; K2 @
strong writing skills.
1 w1 M" f! W. Z) D% j0 B8 x7)             Dynamic individual with experience in large group and  
6 t6 l  U% S+ O4 [' L5 |3 Q+ T# m* Done-on-one promotion.* O) H3 H, @) s: y# m/ o$ ^$ B7 d& W
             Ability to work with students, staff, University  ' `8 X" o. T( D" B6 C" c8 w
faculty and administration with a dedication to providing excellent  
# u" L. q' m1 `$ V2 K; C* V6 p- `customer service.
+ \3 @" d: \# ]8 M4 C! m9 aUnion exempt position
$ H5 E) C, E8 G3 u7 K+ ^July 6 2007
& W% w/ u  }) l' r& m6 o, g. z
  I' Y9 K/ E' M' X- p9 M7 v. y( C8 TPlease state salary expectations
" B# Z4 x) i/ M+ C. A$ i' ^1 [& O' @) @; s* U' d
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  
" x4 [: n% z; A0 k) t6 Z2 }6 p/ pRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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