Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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' e- }' |7 h& I3 n( `Hiring Position: Order Processing & Admin Work Coordinator

6 h2 i: C7 J/ DJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

Job description
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Requirements:

$ Z9 }' V* V$ N' \9 hCarefulness and Accuracy about data checking and data entry.
, b( e. X1 m% t0 P  M: kAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
8 L' C6 q+ Z) m6 }. G: d" CThinking and working logistically, responsibly, independently, accurately and timely.
, a6 L; `& L7 L2 u. T( K# p& OExcellent written and verbal communication skills.
/ p0 h1 A. S; NTeamwork request - Works well with others and independently. Work needs to be done in time
' D! {9 I- v: l$ |6 B9 @, pmanner.
8 G- c/ G. I( M- m' j& MIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
! i' O6 I# p5 j: k/ X( ^Strong Excel skills is required.
# A8 v+ e) f" U$ J6 S0 f- K; I* gCould handle high pressure work and cold calls.
) d! }  ?) W: ~- gWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
: w" H! n+ `- I8 J9 ?4 Gstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
$ G0 u  w  d: M. m, hBilingual in Mandarin and English is required

! D- h- m/ c+ S" u/ Z3 s" [Job Duties:

Order Related – Time Sensitive
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$ ~, D- O( l6 ~% vOrder Acknowledge by email
Print and Review Order Details according to guideline
6 \; Z  W# \) Y# jCheck Customer Credit limit according to guideline
+ S4 E; }: k6 O0 dOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
0 O/ U6 o% a- Z" T3 d3 qCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
2 |0 T, U/ p' M* Y( T( t+ gSubmit ASN and invoice on Customer Portal in Time Manner.
8 u$ A. W+ f/ s5 HSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
1 @& J3 r3 {; c8 V- }Communicate with warehouse for shipment shortage
3 G: u! ^) R3 |. j3 v) tCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
- t8 v) t. G8 V% ?$ l' u) r0 Vproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
& _, y' _5 {( k# YProcessing B to C orders and update tracking information in time manner.
/ `: T8 t7 N3 a% U, H& u5 XAdmin work to update forms or file reports on portal.
3 \& X; r: @2 D( CEDI accounts related work and others as required

Others Related:

% b. L6 U1 }2 C; w# WRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
; T# |/ @4 \; O( R* [Work out Sales or Inventory related Reports on Monthly Basis or others as required
1 M- ~0 F+ `+ s4 f7 s/ FWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
+ ?) |% r1 o! O; r# i4 M9 gAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

& _% [8 o: }8 m6 cExpected start date: ASAP
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1 h# ?# q9 ~  y* l) R4 @4 Z1 M6 ]6 m7 nPlease email your resume to info@hapetoys.com, thanks!