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[招聘信息] Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

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发表于 2021-8-6 11:54 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Company Name: Hape International Inc.: w9 L/ l# s7 Y

0 {! e. x; _5 eLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent, |3 @  d% W! z

* {" v% K/ {7 M/ h& a* j; kSalary: $35,000.00-$42,000.00 per year% w- ?4 i8 Q2 c' R- ?, V

5 o' ]) H7 C! f' _, ^Job description. N2 r, B/ P% Q$ h
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Requirements:
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Carefulness and Accuracy about data checking and data entry.: o" X' {/ {  x7 I' b
Attendance is key factor
& Y* Y) C/ p4 E. d3 b+ JMust be detail oriented with the ability to multi-task and strong time management skills
: r2 n: ^, V( I5 q! n+ f) kThinking and working logistically, responsibly, independently, accurately and timely.% r( c( v( B3 R7 r# F# Q: E
Excellent written and verbal communication skills.2 f% Z2 K, A6 }& R& U* G
Teamwork request - Works well with others and independently. Work needs to be done in time$ g1 f( c% s! {+ ^) K  O0 M0 t* K
manner.
* E5 {" ^0 w' s% H  C, GIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.2 O+ E8 J  c! g" Y8 d! x
Strong Excel skills is required.
  Q; F& g, U1 @9 Y- hCould handle high pressure work and cold calls.
% h* u- F& u7 U" h6 y0 ZWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
, G% ?2 ^6 {  Q6 S; D( \) estatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.3 j7 I* i" d) D$ @0 E+ v9 c7 V* T
Overtime may be require during Oct – Dec busy season.$ I/ \+ `$ U, Q0 p, ^; d- |
Bilingual in Mandarin and English is required+ T  `2 R! g. {2 h+ t5 z- m6 q! r

1 z+ Z9 I6 f9 g# v- WJob Duties:- \5 o% |3 O( b$ x1 t
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Order Related – Time Sensitive* Q6 x5 t  Z8 W1 \3 H5 X& {& \
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Order Acknowledge by email
; \" U% @& T( V1 N# D2 }- yPrint and Review Order Details according to guideline
- T9 S- h! j; B' v. UCheck Customer Credit limit according to guideline
2 X/ H( ~9 I# O: e& a% N" p& g  kOrder/Data entry Accuracy in time manner, [6 Q' I2 t9 I% t
Check order Accuracy in time manner) r' W9 O) w- e5 v$ Y! t
Charge Credit Card to approve payment
; s! ?3 m5 z; U8 p) ISend orders to warehouse to process0 _4 H* }: J  \! n
Communicate with warehouse if there is any special request or Inventory Shortage- A; o- |/ l% \" w9 Z& t
Follow up and report about order status
0 M9 C5 \4 u! I* X" b# x7 DEnsuring the safe and timely pick-up and delivery of shipments.: f8 s  e( `- u
Addressing and resolving shipment and inventory issues independently
3 n# b$ ^& d  L& H0 g- TReading Special Routing Guide, summarize bullet points, send to warehouse and follow up1 q3 j7 x7 Z# J1 L$ U* i
closely.
/ ~9 `* A& U$ I* sSubmit ASN and invoice on Customer Portal in Time Manner.0 ^5 i) g! [8 n$ n  K7 V% j8 G- L' G
Submit weekly inventory update on assigned Portal' u1 p) J* r% s8 K: J
Check Customer credit and fill backorders accordingly7 L" b" Q/ p8 w7 p9 N$ \; b' _
Communicate with warehouse for shipment shortage1 e5 z1 r# R( v0 [! b
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage. d& h4 ?: {) E5 L- s' h
product in transit and missed deliveries with account representative
9 B5 G  D' n3 ^  V/ ~5 w7 cSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
4 q% K1 t; u- UProcessing B to C orders and update tracking information in time manner.
8 \- T9 |0 r* y* L/ kAdmin work to update forms or file reports on portal., w$ e9 i# `: [; S. p
EDI accounts related work and others as required
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Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
% j4 F% E* o1 ]1 d; N: aBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner" K/ ^' O% A4 ?# X4 e
Work out Sales or Inventory related Reports on Monthly Basis or others as required0 ^$ ]( [1 P" S$ J
Work out Weekly Sales Report
& q* C5 o# A, o) e! {Data Analysis on Weekly Sales Through Report for 2-5 key accounts
1 q( v' W! N; V$ h2 |9 G" X) gUpdate system with Shipping information at order level5 s; I/ \" x6 i. i% g; ~
Assist Auditing’s request for Order Processing related procedures2 V1 T3 M: H6 _8 V1 R
Customer Service and other duties as required.
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" p0 \+ Q5 r* s1 N2 I0 m  IExpected start date: ASAP
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2 Z4 Y. ]' y* @. O9 `% B; k3 `Please email your resume to info@hapetoys.com, thanks!
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