Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

0 {! e. x; _5 eLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
$ I& O- g+ P) v
Job Types: Full-time, Permanent

* {" v% K/ {7 M/ h& a* j; kSalary: $35,000.00-$42,000.00 per year

5 o' ]) H7 C! f' _, ^Job description

Requirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
& Y* Y) C/ p4 E. d3 b+ JMust be detail oriented with the ability to multi-task and strong time management skills
: r2 n: ^, V( I5 q! n+ f) kThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
* E5 {" ^0 w' s% H  C, GIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
  Q; F& g, U1 @9 Y- hCould handle high pressure work and cold calls.
% h* u- F& u7 U" h6 y0 ZWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
, G% ?2 ^6 {  Q6 S; D( \) estatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

1 z+ Z9 I6 f9 g# v- WJob Duties:

Order Related – Time Sensitive

Order Acknowledge by email
; \" U% @& T( V1 N# D2 }- yPrint and Review Order Details according to guideline
- T9 S- h! j; B' v. UCheck Customer Credit limit according to guideline
2 X/ H( ~9 I# O: e& a% N" p& g  kOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
; s! ?3 m5 z; U8 p) ISend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
0 M9 C5 \4 u! I* X" b# x7 DEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
3 n# b$ ^& d  L& H0 g- TReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
/ ~9 `* A& U$ I* sSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
9 B5 G  D' n3 ^  V/ ~5 w7 cSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
4 q% K1 t; u- UProcessing B to C orders and update tracking information in time manner.
8 \- T9 |0 r* y* L/ kAdmin work to update forms or file reports on portal.
EDI accounts related work and others as required
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Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
% j4 F% E* o1 ]1 d; N: aBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
& q* C5 o# A, o) e! {Data Analysis on Weekly Sales Through Report for 2-5 key accounts
1 q( v' W! N; V$ h2 |9 G" X) gUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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" p0 \+ Q5 r* s1 N2 I0 m  IExpected start date: ASAP
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2 Z4 Y. ]' y* @. O9 `% B; k3 `Please email your resume to info@hapetoys.com, thanks!