Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
: w5 t' Z% [4 M
" b$ e2 ?( ?$ L+ b3 d& ySalary: $35,000.00-$42,000.00 per year

Job description
: w; H% [2 W" o- x8 b4 T3 s* {
* a/ |: r- U# u/ QRequirements:
* J2 q6 ]0 X% u3 C- ^! H
Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
& \" n7 Q8 B: p8 ZCould handle high pressure work and cold calls.
" w: s; |  V. T, b# Z2 dWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
& K3 R5 M& @* V, X$ x: OBilingual in Mandarin and English is required
" ?! x. c- J5 M2 {! O' T3 E: e
1 C' j# H- m( P, |9 ^+ dJob Duties:
* h* e6 |3 K7 e- R6 D) M! k& ^
Order Related – Time Sensitive
! Y& h0 [4 ^+ C3 D, a
5 J2 T, z1 o. O5 jOrder Acknowledge by email
Print and Review Order Details according to guideline
+ n. W4 e- y3 x3 w/ bCheck Customer Credit limit according to guideline
0 e( l/ g) L0 K$ N# t6 nOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
) j8 @2 c( L$ uCharge Credit Card to approve payment
Send orders to warehouse to process
) `/ U( j" {* P* oCommunicate with warehouse if there is any special request or Inventory Shortage
( s+ `( h8 j8 C4 S) p- dFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
9 i, {  q, w5 S9 X: k& `Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
4 Y7 Q" C/ b: L+ T6 c, [closely.
& D6 f; a3 S' i3 eSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
; n. m3 v! O6 N3 |' eCheck Customer credit and fill backorders accordingly
+ r" z" z; K, U- m+ g3 l1 {Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
  v: J1 b: i% l; m* P# iproduct in transit and missed deliveries with account representative
5 d- ~% [9 \) ]( |Submit claim with Fedex or LTL carriers. Follow up from A to Z.
" R' d; L$ N, Y3 y- XProcessing B to C orders and update tracking information in time manner.
; j( I+ a3 e) h0 TAdmin work to update forms or file reports on portal.
! g- x% U8 y; b- |2 `2 e( EEDI accounts related work and others as required

Others Related:
, a4 x: y2 {* x) m2 U- P- C
5 A1 o) H. ?7 u$ W! R; v0 w. QRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
+ a& r0 C; q1 {' ^Work out Weekly Sales Report
( f/ {  W) Q7 m2 |Data Analysis on Weekly Sales Through Report for 2-5 key accounts
  |2 n, n% a* h# L8 H9 zUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
% T7 ]* h1 Y4 J
Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!