Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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; R0 x  S4 \2 d' Q0 y% c- s" F) I& fJob description
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2 V- c3 P' w7 m) SRequirements:
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Carefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
2 `- q7 d6 F/ b# a, w" p$ E% fExcellent written and verbal communication skills.
% f5 r# r6 m1 k) b' m0 NTeamwork request - Works well with others and independently. Work needs to be done in time
1 g$ y* Z3 L0 _" K# B+ c7 V* Vmanner.
: s$ N5 i+ {0 Z9 x  rIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
& u0 E" w! E& n& c2 Xstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
5 f' \. c& V! r7 N* g( X, qOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:
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Order Related – Time Sensitive
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Order Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
: V/ M" g9 H9 V) w" U" _9 [( W/ j5 V; JOrder/Data entry Accuracy in time manner
' j6 t* k& r* L( J, f4 kCheck order Accuracy in time manner
# `# B7 i- Z( b1 G4 W8 @  @3 ACharge Credit Card to approve payment
Send orders to warehouse to process
) }8 b# W) h/ T) Q- OCommunicate with warehouse if there is any special request or Inventory Shortage
) B8 \! k/ @% }. [Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
( k4 G6 [8 H# j/ s+ tReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
# @9 K: L6 B+ C1 f$ b- m7 WSubmit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
0 }' N8 s. i( I4 P' M# R3 NSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
8 u1 c& D4 O; h( Z: p# f# VProcessing B to C orders and update tracking information in time manner.
  I1 K. l. a$ |Admin work to update forms or file reports on portal.
/ q8 O/ f/ \& d" A: u: c6 P- r) eEDI accounts related work and others as required
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- k- L4 d5 M$ e: IOthers Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
" X1 v# z0 Q5 c5 U# q  pWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
4 \" d  ]. E) z& c2 [Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!