Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent

Salary: $35,000.00-$42,000.00 per year

2 }, L2 v& W9 B% Z- @  Q6 CJob description
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) s% C/ I/ ~0 O2 n: M; QRequirements:

0 |8 K8 h" G" b' ~$ FCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
, [( @& N8 R8 w1 G* i$ IMust be detail oriented with the ability to multi-task and strong time management skills
, i4 x! S6 }+ R  i2 m- e5 z6 EThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
% t0 X7 L+ g% ]1 p% tTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
0 L  @6 T# l( ^3 E7 [Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
( H& ~, f  N7 ^Strong Excel skills is required.
, E" t/ L8 n8 a2 ACould handle high pressure work and cold calls.
. f9 O1 _8 f8 d; u  m, L5 v; \( a# e. @; PWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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  ?$ n! z5 M" `9 `% A0 mJob Duties:
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Order Related – Time Sensitive

5 ~5 y) i! m7 P( bOrder Acknowledge by email
3 X) H8 L, B6 Q8 g2 t# aPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
Send orders to warehouse to process
* ?3 Z! ?  x5 s8 e4 y' f( I' t0 ^8 J- w& bCommunicate with warehouse if there is any special request or Inventory Shortage
  T6 U7 a" z. z8 N( bFollow up and report about order status
! X4 F1 E: U+ z2 n/ s0 kEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
4 m8 S1 z% J5 {9 [' a* G- `2 }1 @Submit ASN and invoice on Customer Portal in Time Manner.
& s+ Y) K4 P1 F# ISubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
$ t  U# y. V) V3 F% [6 T" vSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
; T9 X2 S: n9 O. j" a( x. gProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

1 M7 Q, Q+ K8 I& i5 r4 o' HOthers Related:

2 E- g. Z/ A# B' }, U( kRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
3 [6 T- n6 S8 tBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
! U2 l2 U* n9 w- eData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
; a: m; T# Z8 UAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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& E3 V  n; \' r5 }) h4 V# S6 CExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!