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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net# `) k5 {' N# B0 Q* }8 _
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:
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Working closely with marketing, sales and programmers to facilitate customer system integration.0 m4 [2 }2 J) M) g6 f1 B, ]- J) f
Working in close contact with customers and establishing relationships, providing personalized support and problem solving. J2 R5 V/ `& ~3 ]7 ?
Technical support and troubleshooting of client software implementations and customer issues or problems.
6 o# S/ }& Y) {. f1 Y1 c9 pCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.! A# T+ ]: y5 n( A
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Requirements:
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9 m1 c i c2 r; M! z& ~7 g5 |- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way
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2 |4 M3 _; b% N1 n0 t( D/ V( ~- Ability to communicate in an effective and constructive manner with customers or potential customers) Q) r; L: C: I8 W
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- Previous software support experience is an asset
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- Post-secondary education is an asset8 ?( B9 j7 H! ]( K h
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- Intermediate knowledge of database and web-based software is recommended2 r! j* } A4 C' [: ^* G
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended5 O/ S3 m! Y+ t' k
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