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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net2 O: o' |; X5 m( A
有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢9 H1 r9 l5 q# S- T' i$ x; N0 l
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Responsibilities include:
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Working closely with marketing, sales and programmers to facilitate customer system integration./ y" I7 G6 ]0 s
Working in close contact with customers and establishing relationships, providing personalized support and problem solving. G3 j2 T6 O5 l& }
Technical support and troubleshooting of client software implementations and customer issues or problems.
* c: N6 y2 f, ]9 [! mCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.4 Q+ c4 s/ w9 h) s
7 s6 O; D/ j* ERequirements:
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- Advanced computer and technical knowledge0 W c: J/ R) b: \
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- Ability to solve complex problems in an efficient way
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- Ability to communicate in an effective and constructive manner with customers or potential customers6 @: X2 e v# U+ A" [
: f0 O; ^& k* |; o9 D' X5 A r5 q# l. E' v- Previous software support experience is an asset! d1 D! O! z4 E1 v: \4 F
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- Post-secondary education is an asset
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- Intermediate knowledge of database and web-based software is recommended
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended6 Q' K$ Z4 c" V( _' e
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