Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
; ]* f7 A- z# cEmail: whg7104@whg.com
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Job Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
% u3 S" D. |" t•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
! O$ w- D9 M+ O  p3 p•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
  l, W# r. Y2 v# [& Q% l•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
( N7 K0 F, Z8 Z8 _9 M•        Perform 3 month and one year evaluations and/or when needed.
: A* {' l# q0 B& r' Q& o8 F( y•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
* d6 i4 D6 M2 }' ?6 m•        Attend Cluster meetings.
+ k3 I0 p: {2 Q( U0 U: a•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
; r5 G! X, }* S1 B- N7 u  x0 E•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
/ j& M0 v0 j* X: t! Z8 L•        Handle any issues dealing with high speed internet in guest rooms or business center
4 U) [9 S9 U/ w* S+ d& \. B•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
1 f7 \' L- o! T! }6 g" ?7 [1 E• Ability to deal with all levels of management, staff and businesses in a professional manner;
/ F: C$ A6 {/ {; j• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
: S" j4 F6 B7 U/ @  m0 d2 G• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
/ u: \4 W7 C  u; K- D! l• Ability to work within deadlines;
& D. y3 U5 [9 i  C, B+ u• High level of creativity and innovation;
) A) o: E; a6 X( \8 r% \• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
; s9 a- d: z' j* i  S$ ^+ {4 r
Additional Details
/ a$ L0 `9 B  R* b8 oJob Available: Immediately
5 r# @/ O& T# I( p4 bBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
) D* k& I2 K4 d$ |Management Position: Yes
/ M: R5 y9 A) R) k/ LEntry Level Position: No
Industry Categories:Hotel/Resort
2 p5 J0 V) K$ ], x, SPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services