Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
$ K( h8 K6 _1 RJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
: U& l: O7 y# \0 z0 o  ~•        Oversee hotel security requirements.
$ z4 d& ]; i0 Z! {2 h•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
6 R2 i2 W( y& \" V4 [9 O•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
' R2 g- |! K; w$ W; @9 T1 x•        To communicate effectively with other Departments Heads to levels of business and type of business.
0 F  e4 m  x6 v/ n* i; w•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
( @9 W) q2 c# X( f! x( `•        Weekly scheduling of the front desk staff.
4 N% Y" m5 i/ y5 Z* d•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
: g) ]3 `8 ?* m# e! H•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
4 z9 V& p' i+ f6 e. ~1 f•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
8 ]* ?  O9 R+ d. ~- m. {•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
& g! y9 X/ z1 K/ |; `
Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
' }& G+ c1 H+ o0 g2 k  J• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
/ j9 e9 P6 N8 x$ ?% i4 k' O• Ability to work within deadlines;
• High level of creativity and innovation;
& ^3 v5 H9 b& W2 f2 P6 z- C& y( L8 S• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
  i7 O) }5 v2 P3 S( ]) e
  Z1 Q2 U2 i0 n" h( z+ R9 C, {Additional Details
2 \" X% x. d# }9 vJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
' H- v) [( d0 h0 y% K+ [/ DOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
: M" X% I, ?5 ]& \. _2 sManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
) @9 x/ R" M: @Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services