Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

$ T. P- Q0 P& Y% K/ p$ uJob Details
Job Description:
. n% ~1 v1 l) \6 lJob Responsibilities
1 B( g( f) u9 ^•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
* P1 I/ l) b7 ^+ C7 L0 p•        Oversee hotel security requirements.
) L8 E( A9 y1 d* }; p•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
, R% `4 k6 @7 X7 K( O•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
, H  U6 C) n- H# {7 U•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
9 t& a. H" F; R% P0 U7 I•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
/ D. I- h3 e4 f' P: ^. x+ A0 v•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
1 v; D0 s# O; \•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
8 m! D8 F# i, [# b6 h  Q•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
- N  C* ?8 U% g6 R2 j8 l, X•        Any other tasks assigned by the General Manager

Requirements:
. r. k8 A9 c3 W( r% o# K: g•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
$ f) l* j! b8 [* D$ ~* g; p: k; ^! {• Ability to lead and develop;
9 t6 {0 V, o  ]$ K! A• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
+ p: z; l) }2 n" d• Ability to work within deadlines;
: g) n5 }5 Z8 U% G& h• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
( D$ V/ z2 y* [% f• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
4 R2 X4 l" \9 o: UAccommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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