Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
6 O; W; x$ N4 I. ]! J  R( zDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
$ Z0 o7 d6 Z0 s0 ?Job Description:
& J7 e3 ]5 w4 @+ L! z8 N3 ~Job Responsibilities
$ L% C! T/ ]  i  _" H6 T•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
) H3 G) O" C' R2 m9 F•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
& ]3 x5 O* T7 {7 t•        To maintain or exceed the established standards of operation.
" R! C% I4 y6 `1 ~2 e& }8 l8 N•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
+ u% L' D( J& D5 e6 }1 u•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
8 Z$ b- b. L; V•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
% w8 F* ]! y4 Q; O•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
2 z; h6 j7 O4 @1 r! k, s•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
2 W$ N) U* ^" [% y" x•        Attend Cluster meetings.
$ y" u& S3 g( M' D# b2 y•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
! Y6 z! B; }7 B: c0 z; V•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
5 b  E3 y) j# O# Y% @" X
Requirements:
8 l5 N7 l+ Y0 S) `! p; X•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
- C& }2 H3 \- h  C3 S9 R, M5 `5 I• Ability to deal with all levels of management, staff and businesses in a professional manner;
( ~- s' o' ^( ?" {8 Q  O. q% l; o0 g7 w• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
, h% h5 O" T6 o  \8 R• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
3 A3 o0 g  }; W+ z• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
* n0 {2 n  j0 m/ M
1 z" S" k/ H, I1 B1 D- m! o5 @4 gAdditional Details
Job Available: Immediately
Bonus Plan: Yes
; K' {/ p9 i. {Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
. w% `6 l( @1 ^% JAccommodation: No
. \/ Y  b) h1 Z0 l! _8 _! qManagement Position: Yes
, L9 B# }5 Z  A) U3 MEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services