Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

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$ q% Q. R, T# S, x! v5 }8 _Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
1 W* r- D2 o( l# B•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
4 i$ n% R5 j. ?9 a5 j1 O•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
7 n" v: Z* c0 F; l" d•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
4 j! X8 G! w4 E& A7 u2 d: u0 d•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
' M. E3 D& |3 K# n, H- f4 e# T•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
+ C, R  q, }) u" x3 P8 l•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
1 o8 a- s& c- D0 K•        Any other tasks assigned by the General Manager
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1 f% s+ C4 x5 X& E+ y6 @Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
' _9 w2 Z9 G* l! S8 a6 q• Ability to deal with all levels of management, staff and businesses in a professional manner;
4 O& S1 f8 W* Q- k% }: O• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
2 c) ?  d, A: j9 V• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
3 A7 q, Y  e  b• Ability to work within deadlines;
3 ]0 k) [1 m+ A( O• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
: @( e2 [& s: G9 g' D% W+ B• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
/ ~& A& u. H2 R2 a) l% cBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
2 e) m6 g5 P: Y- R7 a3 IOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
  S) _- U1 K1 k& ^/ SManagement Position: Yes
Entry Level Position: No
! p9 a$ n7 A* ?4 Q: ?% Q# s6 j( H& IIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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