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[招聘信息] Front Office Manager

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发表于 2013-1-4 11:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Location:CA -AB - Edmonton/ a  G7 X, ~6 V8 m4 E5 q
Date Posted: 7-Dec-2012) T+ H8 b8 h- Y9 o( v
Email: whg7104@whg.com " p9 w8 Y+ F! X8 l, Y9 i5 ?
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Job Details" I' U# f/ t& ?& ?  B" p7 D
Job Description:
$ K( h8 K6 _1 RJob Responsibilities& o$ D/ `1 q! i* t
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
: U& l: O7 y# \0 z0 o  ~•        Oversee hotel security requirements.
$ z4 d& ]; i0 Z! {2 h•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
6 R2 i2 W( y& \" V4 [9 O•        To maintain or exceed the established standards of operation.   s/ S) B5 r' [" d! z) \
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
' R2 g- |! K; w$ W; @9 T1 x•        To communicate effectively with other Departments Heads to levels of business and type of business.
0 F  e4 m  x6 v/ n* i; w•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.! ~* i2 [* [2 q3 _  y& @. D
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
( @9 W) q2 c# X( f! x( `•        Weekly scheduling of the front desk staff.
4 N% Y" m5 i/ y5 Z* d•        Manage rates on a daily basis for short and long term. 9 M( G& h: T. n$ G
•        Perform 3 month and one year evaluations and/or when needed.
: g) ]3 `8 ?* m# e! H•        Leading and coaching to provide exceptional guest service. ; I, j* P! y; u7 U& r/ }* }/ W$ O
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.9 |& K" y+ r6 r& V
•        Attend Cluster meetings. & R. `3 {6 ~  r1 a
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
4 z9 V& p' i+ f6 e. ~1 f•        Handle PMS computer problems in each department $ _" E& k- H. C9 [( P
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies4 V1 x' }! Z+ [
•        Handle any issues dealing with high speed internet in guest rooms or business center
8 ]* ?  O9 R+ d. ~- m. {•        Maintaining front desk floats, and FOM float + ]- Z0 Z* [" u) k
•        Any other tasks assigned by the General Manager
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Requirements:& l4 e6 x5 M/ U" e
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property* @; L$ `. \2 p+ V! B5 S
• Ability to deal with all levels of management, staff and businesses in a professional manner;$ K& F) w1 ^* z5 a
• Ability to lead and develop;
' }& G+ c1 H+ o0 g2 k  J• Background in the development & execution of business and operating budgets;/ V6 D1 }- i+ _0 k/ C! }$ x( B. i/ O6 ]
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
/ j9 e9 P6 N8 x$ ?% i4 k' O• Ability to work within deadlines;& H* X- M6 g/ g% s4 @; W7 M9 o
• High level of creativity and innovation;
& ^3 v5 H9 b& W2 f2 P6 z- C& y( L8 S• Proven ability to manage multi-tasked assignments;. i, `# y' G1 l! a5 _
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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  Z1 Q2 U2 i0 n" h( z+ R9 C, {Additional Details
2 \" X% x. d# }9 vJob Available: Immediately) @9 v5 e; Y! K' W, c0 F6 m2 w
Bonus Plan: Yes& Q5 I$ s9 b3 d" m9 ]
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
' H- v) [( d0 h0 y% K+ [/ DOther: Meals, Drycleaning, car allowance, medical, dental2 v; u) h3 {1 U
Accommodation: No
: M" X% I, ?5 ]& \. _2 sManagement Position: Yes# S0 {) `* h/ R
Entry Level Position: No- S1 ?$ c$ @- W; z$ R5 W( T
Industry Categories:Hotel/Resort
) @9 x/ R" M: @Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services. T3 F5 n; f+ {5 G$ Y, a% k
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