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[招聘信息] Front Office Manager

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发表于 2013-1-4 11:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Location:CA -AB - Edmonton3 ^+ N( n* W8 j* w
Date Posted: 7-Dec-2012% p0 I3 ]/ v/ w, j
Email: whg7104@whg.com & N7 p; p; g6 M% x. p8 A# U4 y$ P# g4 v

$ T. P- Q0 P& Y% K/ p$ uJob Details  Z% m6 \1 f3 ?  Y8 T/ v- o/ ]  X3 B
Job Description:
. n% ~1 v1 l) \6 lJob Responsibilities
1 B( g( f) u9 ^•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
* P1 I/ l) b7 ^+ C7 L0 p•        Oversee hotel security requirements.
) L8 E( A9 y1 d* }; p•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
, R% `4 k6 @7 X7 K( O•        To maintain or exceed the established standards of operation. - v$ B; d; p# q; S* Y; c
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.. c) h4 u( @& [7 L
•        To communicate effectively with other Departments Heads to levels of business and type of business.
, H  U6 C) n- H# {7 U•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
9 t& a. H" F; R% P0 U7 I•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
/ D. I- h3 e4 f' P: ^. x+ A0 v•        Weekly scheduling of the front desk staff. 5 p: t6 N1 ?: ~4 D9 H& [+ @% ?
•        Manage rates on a daily basis for short and long term. ; x7 g9 O# f2 c3 A# s+ `
•        Perform 3 month and one year evaluations and/or when needed.
1 v; D0 s# O; \•        Leading and coaching to provide exceptional guest service. , P* a6 B  u2 v: n
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.& v" k' u  a1 T! o% D# T
•        Attend Cluster meetings.
8 m! D8 F# i, [# b6 h  Q•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.8 c; O: L2 j& J1 Y& Z) v" a5 P+ t
•        Handle PMS computer problems in each department ( U2 c; o1 V" d) l( p3 j. l0 R
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies/ ]& t3 P) u% u
•        Handle any issues dealing with high speed internet in guest rooms or business center) B$ ~& A7 Z5 D! l
•        Maintaining front desk floats, and FOM float
- N  C* ?8 U% g6 R2 j8 l, X•        Any other tasks assigned by the General Manager. y5 B' D7 l1 I8 l7 b# U
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Requirements:
. r. k8 A9 c3 W( r% o# K: g•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property' h8 C! j( `) R$ n1 P3 G: }5 T
• Ability to deal with all levels of management, staff and businesses in a professional manner;
$ f) l* j! b8 [* D$ ~* g; p: k; ^! {• Ability to lead and develop;
9 t6 {0 V, o  ]$ K! A• Background in the development & execution of business and operating budgets;; ?6 V) W% c: u6 A
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
+ p: z; l) }2 n" d• Ability to work within deadlines;
: g) n5 }5 Z8 U% G& h• High level of creativity and innovation;% K+ t' r. d' e9 ]; B! H! G
• Proven ability to manage multi-tasked assignments;
( D$ V/ z2 y* [% f• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.! q) `0 l7 k) \' @0 i
% Z7 t# G: m+ h8 Z  I! L
Additional Details) z7 K1 A9 G* p/ h9 E: q; U  d9 Y
Job Available: Immediately- Y9 D( s; V9 b9 _; B
Bonus Plan: Yes5 w. V1 _1 D5 o  i! u& m
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered." I. N3 U7 X; h3 C. s: U* r
Other: Meals, Drycleaning, car allowance, medical, dental
4 R2 X4 l" \9 o: UAccommodation: No  h: M; C3 ^; q8 ~
Management Position: Yes% j" ]) {5 f; P# |
Entry Level Position: No8 I$ d5 ?9 F% |- u
Industry Categories:Hotel/Resort3 [$ _2 R& ~/ L4 C  ~+ B8 `; }
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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