Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
- V7 A4 E# |0 U) HDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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0 c' |4 l$ G9 M  `9 G4 j) zJob Details
0 P8 ?9 {/ N+ M! DJob Description:
  n2 X% }( [: I! ?" j3 J$ iJob Responsibilities
) p. N( C: y. P* S7 Z•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
" G- f) t, k8 Q3 P$ E  f•        Oversee hotel security requirements.
: j/ e- J$ S+ U( c•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
6 C$ E1 D/ p2 E) ^! Z•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
" `3 ~( `8 B) [9 o/ k8 ?! j2 ]) c, S•        Attend Cluster meetings.
% X6 O9 A6 s+ g8 m$ H( V•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
  B" q9 L% |: r5 w! K•        Handle PMS computer problems in each department
1 g7 r" R( e+ M) L# F5 K. a•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
4 J# N8 t5 x; ^* n* z  O5 e" e% H•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
- P/ p" a2 @9 }3 \$ [•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
! o. J& t& Z/ S  t' _" P• Background in the development & execution of business and operating budgets;
8 ]$ {( u6 n% G5 f• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
Bonus Plan: Yes
8 ~5 s$ J& U6 D* W1 Y6 ~6 ^) GWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
$ {% s0 h/ H' W5 a6 L# AOther: Meals, Drycleaning, car allowance, medical, dental
+ [: _3 a* a( f' U1 LAccommodation: No
$ d, I/ e; t  PManagement Position: Yes
+ s; E( |0 D: ^3 t5 t, OEntry Level Position: No
( k8 O  I( \1 H& T. s# {0 {! K$ gIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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