Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
! a4 h+ e& ]/ M: d" P0 a/ J1 XJob Description:
2 u1 J8 R. f/ P: S4 u+ P& s$ sJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
1 ?5 g* z$ Z& l, m7 S+ K•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
- y( U. K8 ~% {- `•        To communicate effectively with other Departments Heads to levels of business and type of business.
$ _# B! c$ z1 L& a•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
: `7 X$ k+ f* q8 d•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
. m' Y: L% l1 j7 k2 _•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
- N- U! a5 c# N# ^4 ~  ?1 f•        Attend Cluster meetings.
; k3 n. A) ^6 W3 @% V" g•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
2 p  r/ z2 F( G8 v% {: S( i•        Handle any issues dealing with high speed internet in guest rooms or business center
, V9 w) r5 d. K/ U" [+ B•        Maintaining front desk floats, and FOM float
; E4 z" N* K7 _$ _5 r- ]( g" z# i•        Any other tasks assigned by the General Manager
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6 Z4 e8 k) g* ^; N* CRequirements:
7 t0 N. e2 }& m•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
. V! I! Q2 d" q, \/ j* B• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
: U3 p% n. z, T8 ?! ^! x+ }• Ability to work within deadlines;
• High level of creativity and innovation;
7 K2 F# T' a! h+ G- H: {• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

7 H" W8 m, ]' ]/ X& p9 L( X8 AAdditional Details
+ f  d. Y# j8 g4 d* CJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
6 [! B3 G8 ^0 Z$ Z& NOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
* }" {; q0 _+ ~2 XEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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