 鲜花( 47)  鸡蛋( 0)
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Location:CA -AB - Edmonton
- V7 A4 E# |0 U) HDate Posted: 7-Dec-2012& X! \1 b [/ j3 C( E2 H
Email: whg7104@whg.com
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0 c' |4 l$ G9 M `9 G4 j) zJob Details
0 P8 ?9 {/ N+ M! DJob Description:
n2 X% }( [: I! ?" j3 J$ iJob Responsibilities
) p. N( C: y. P* S7 Z• To minimize the costs of operation in the Front Office Department while maximizing revenues.
" G- f) t, k8 Q3 P$ E f• Oversee hotel security requirements.
: j/ e- J$ S+ U( c• To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.' s- q2 ]. e0 R6 [2 d
• To maintain or exceed the established standards of operation. ( x1 C& D1 T' K4 v3 C* ?) y. W
• To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel." c0 H4 w' V& A j( b& [# l. _
• To communicate effectively with other Departments Heads to levels of business and type of business.8 w3 [- k$ U% M
• To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.) Q; A, i/ A9 Z C
• Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.* X' }7 T+ @6 |) @ p, z% g, B
• Weekly scheduling of the front desk staff. - H; F$ O2 u/ z8 I/ h" K) V; w* O
• Manage rates on a daily basis for short and long term. & d0 K1 F" S- D# Z0 t7 D! e. u
• Perform 3 month and one year evaluations and/or when needed. a9 _1 r! d3 d$ I) i6 W
• Leading and coaching to provide exceptional guest service.
6 C$ E1 D/ p2 E) ^! Z• Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
" `3 ~( `8 B) [9 o/ k8 ?! j2 ]) c, S• Attend Cluster meetings.
% X6 O9 A6 s+ g8 m$ H( V• Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
B" q9 L% |: r5 w! K• Handle PMS computer problems in each department
1 g7 r" R( e+ M) L# F5 K. a• Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
4 J# N8 t5 x; ^* n* z O5 e" e% H• Handle any issues dealing with high speed internet in guest rooms or business center& V' C8 c0 R) u! b
• Maintaining front desk floats, and FOM float ( c/ ]/ [% ]( }5 i$ q' U
• Any other tasks assigned by the General Manager
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Requirements:
- P/ p" a2 @9 }3 \$ [•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property w! G+ U0 y6 G$ w0 K3 J
• Ability to deal with all levels of management, staff and businesses in a professional manner;$ H+ Z2 q2 Q4 o0 R, E+ g7 _
• Ability to lead and develop;
! o. J& t& Z/ S t' _" P• Background in the development & execution of business and operating budgets;
8 ]$ {( u6 n% G5 f• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;# E4 F1 ^7 w; K r/ c: a' X) V
• Ability to work within deadlines;1 g- Q3 W. A5 M2 k
• High level of creativity and innovation;9 \3 \0 q ^: W8 p& g3 ^1 L
• Proven ability to manage multi-tasked assignments;9 p$ ^2 j5 z2 S0 H6 ]% E
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details7 i) ~$ u8 D4 j9 F& }! Z
Job Available: Immediately! G1 y) a' J- l# i
Bonus Plan: Yes
8 ~5 s$ J& U6 D* W1 Y6 ~6 ^) GWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
$ {% s0 h/ H' W5 a6 L# AOther: Meals, Drycleaning, car allowance, medical, dental
+ [: _3 a* a( f' U1 LAccommodation: No
$ d, I/ e; t PManagement Position: Yes
+ s; E( |0 D: ^3 t5 t, OEntry Level Position: No
( k8 O I( \1 H& T. s# {0 {! K$ gIndustry Categories:Hotel/Resort/ e8 j9 r' }" A% Q
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services5 h6 ?2 C9 l9 V7 _; q. z
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