Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
: X# h+ q* u0 X' e, o+ u6 W$ C& oDate Posted: 7-Dec-2012
- a( e1 Q0 q6 DEmail: whg7104@whg.com
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Job Details
. j/ r  @1 u) i. EJob Description:
Job Responsibilities
$ V( e# |2 Q4 q4 O$ I3 W! I/ j5 W•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
& n! k4 L+ G- P( }4 I2 Y•        To maintain or exceed the established standards of operation.
9 I9 y- D3 h! L+ `4 t•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
. L: u; F" y3 b( S# S# N•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
0 U2 w& D( h, ~$ y0 ?% G* Q$ M•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
9 k: \6 E3 p: Y7 _# A•        Attend Cluster meetings.
0 ?; @4 D9 D0 S- U1 U5 r4 [•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
$ e% A2 T( C$ l/ m# O( ~•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
6 m- X; h) V4 V$ @6 Y( C% w•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
* g; r% w$ D3 x" E$ ^•        Any other tasks assigned by the General Manager

6 S8 u! |3 ?2 h& ?$ N% V9 ^& |+ ARequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
+ F3 `' `# m4 k; z) u2 p• Ability to lead and develop;
& D7 G& J7 K! |• Background in the development & execution of business and operating budgets;
/ i) |2 j7 L9 h6 l8 D& z3 T• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
" r* M' W: t* H2 f$ a9 x• Ability to work within deadlines;
; R5 o. x, u- {, u, V' u, ?+ k! J• High level of creativity and innovation;
" e$ D# d& l0 W* S- v: [6 f+ N( i• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
" A- N1 G7 y: @8 Q; S7 `Job Available: Immediately
Bonus Plan: Yes
4 [2 L6 H# H1 I; V/ EWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
- \+ Q/ y* ~1 |' A# W8 U# KEntry Level Position: No
, ~3 d2 y; \4 z3 g/ f2 IIndustry Categories:Hotel/Resort
7 n+ U/ F' \& N& mPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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