Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
9 x6 V) L" B8 K; t. ^) @Job Description:
$ y$ j) M$ C9 q# [2 j( @9 ]) q+ eJob Responsibilities
  M* B- F9 i/ H2 S( @•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
8 K/ t; V3 ~! x) B+ i•        To maintain or exceed the established standards of operation.
- T5 ]+ U+ i2 F3 `8 D+ J& j•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
. y( p5 K* W1 [  a: f: o0 W•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
& j/ }9 w6 H7 i/ Z•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
* b1 Y% }! D, P9 x. S& j0 p•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
) K$ y8 b& S$ O. h•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
, k1 ^& Q. i9 k, @9 ?* ?$ n$ n•        Attend Cluster meetings.
( I' @! u- |) O  X  r2 j% W5 I•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
4 @' l4 Q. G2 [+ g/ T7 R9 T•        Handle PMS computer problems in each department
+ S: H" ~6 @& C3 P9 G* A( c4 Q: z3 @•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
) ^0 o6 t0 T4 ]•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
1 a; e/ }- O* t
Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
  t1 o1 w( ^6 I( W0 f! X• Ability to deal with all levels of management, staff and businesses in a professional manner;
; Q+ T9 Y5 U2 l9 }! X4 \$ y. `• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
8 N- p+ I/ g7 z6 |, V• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
" d# a2 t! k* a$ Q, u+ n• Ability to work within deadlines;
6 e+ r9 [" I6 Z9 K• High level of creativity and innovation;
! ]6 g) I0 k3 H8 i: {% ?3 p7 d• Proven ability to manage multi-tasked assignments;
% K8 r* Y% ~. E* N0 O2 P; y• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
% z  r; `! d$ a8 H2 M' O" J) ^
; X; ^7 V4 `/ l8 fAdditional Details
' P2 K( T5 ]5 d/ Z2 L$ d. }Job Available: Immediately
" w0 q# ~* e" A: r5 \1 ^Bonus Plan: Yes
5 Z( u# F* y" X0 i7 _Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
9 ]4 D8 @+ q7 _! O: Q8 ZAccommodation: No
Management Position: Yes
! a; |4 G0 Z% `$ }/ p) _6 dEntry Level Position: No
) B0 s( m8 }+ Y& G  hIndustry Categories:Hotel/Resort
, i  n1 M4 {9 }4 r. H5 f9 [, HPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
' ], E3 x% \7 @% a- v