Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
  t. Y# d0 J$ p" G3 z. |! i# g% p' p- NDate Posted: 7-Dec-2012
3 j3 ?; x# U* Y! m3 P( R% ]3 _# V1 G" BEmail: whg7104@whg.com

# ]' k8 w& A6 Q* N- P2 OJob Details
1 C/ r/ P: `" v% L( {# p, lJob Description:
& ?! `3 o* |( ~9 c2 R; PJob Responsibilities
/ p1 D. K! K- b/ y•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
- t2 s' V! J* _! j•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
- o" O# N: P  Y•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
# q7 V( T/ [; F# c& e1 Y% G•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
) \8 e, ]4 Y2 D7 e% \( }- x•        Handle PMS computer problems in each department
- _  a# w, U# g: D! H! q•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
8 K4 q7 s( t0 s# i8 P' L' @. M$ q•        Any other tasks assigned by the General Manager

! p" `0 h) Z( ?Requirements:
. b9 R+ z, H) m: q- V( o% O•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
. z4 }' D, X. ?* c• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
. ]8 B6 Z) D6 C5 w% r• Background in the development & execution of business and operating budgets;
! z6 K5 e7 A: {. E• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
# Z/ B3 U* t" m3 P+ k1 F9 m( @• High level of creativity and innovation;
3 j1 I" L7 l1 ~; x0 q1 {) a% ?• Proven ability to manage multi-tasked assignments;
9 e- Q% Y0 T% f. l; a: U& t• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
! ~7 w1 L: A. j: \
Additional Details
: `) P: Y" K9 k; WJob Available: Immediately
5 F) @' |: J& g+ m3 z, [1 [Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
0 Z$ ?& w! V+ nOther: Meals, Drycleaning, car allowance, medical, dental
* }4 H* j) E5 U' {' ZAccommodation: No
+ L9 H* m5 i& ]/ X) iManagement Position: Yes
Entry Level Position: No
7 X5 w  R; m0 E& ~% D% sIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services