 鲜花( 47)  鸡蛋( 0)
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Location:CA -AB - Edmonton
6 O; W; x$ N4 I. ]! J R( zDate Posted: 7-Dec-2012# h7 `7 g* i* z8 M Y; U% v
Email: whg7104@whg.com " F9 E5 S [, n2 S. t/ A/ H7 b) ]
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Job Details
$ Z0 o7 d6 Z0 s0 ?Job Description:
& J7 e3 ]5 w4 @+ L! z8 N3 ~Job Responsibilities
$ L% C! T/ ] i _" H6 T• To minimize the costs of operation in the Front Office Department while maximizing revenues.+ F1 y4 E: `! q
• Oversee hotel security requirements.
) H3 G) O" C' R2 m9 F• To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
& ]3 x5 O* T7 {7 t• To maintain or exceed the established standards of operation.
" R! C% I4 y6 `1 ~2 e& }8 l8 N• To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
+ u% L' D( J& D5 e6 }1 u• To communicate effectively with other Departments Heads to levels of business and type of business.& s( C. n; A9 w8 V b t
• To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
8 Z$ b- b. L; V• Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
% w8 F* ]! y4 Q; O• Weekly scheduling of the front desk staff. $ N; }9 W: X1 a# a
• Manage rates on a daily basis for short and long term. % l s4 Z4 D: G% u' b- F; j }! k
• Perform 3 month and one year evaluations and/or when needed.
2 z; h6 j7 O4 @1 r! k, s• Leading and coaching to provide exceptional guest service. - t. R2 E3 q* y& Q! y% F
• Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
2 W$ N) U* ^" [% y" x• Attend Cluster meetings.
$ y" u& S3 g( M' D# b2 y• Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.! A( ]7 s4 b5 S3 i1 G ?
• Handle PMS computer problems in each department
! Y6 z! B; }7 B: c0 z; V• Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies: X5 F- k: Z$ P6 ]& Y4 k
• Handle any issues dealing with high speed internet in guest rooms or business center- G% L _+ p8 ?9 v- S' f
• Maintaining front desk floats, and FOM float / J1 v) R& M, `) |' e" D
• Any other tasks assigned by the General Manager
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Requirements:
8 l5 N7 l+ Y0 S) `! p; X•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
- C& }2 H3 \- h C3 S9 R, M5 `5 I• Ability to deal with all levels of management, staff and businesses in a professional manner;
( ~- s' o' ^( ?" {8 Q O. q% l; o0 g7 w• Ability to lead and develop;' g; P7 d5 T/ @* B; u( e- g$ T
• Background in the development & execution of business and operating budgets;: C( [4 ] P0 w1 w6 p. T5 d
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
, h% h5 O" T6 o \8 R• Ability to work within deadlines;3 k2 ^3 ]) a9 u% A' G9 k5 A+ {
• High level of creativity and innovation;) g) C3 d, S, M6 ?: Z9 _! O
• Proven ability to manage multi-tasked assignments;
3 A3 o0 g }; W+ z• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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1 z" S" k/ H, I1 B1 D- m! o5 @4 gAdditional Details8 t; H w/ J( R8 v+ L
Job Available: Immediately* M* m" c+ w9 r
Bonus Plan: Yes
; K' {/ p9 i. {Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.# Z# i, z+ N( G3 x5 I4 Z
Other: Meals, Drycleaning, car allowance, medical, dental
. w% `6 l( @1 ^% JAccommodation: No
. \/ Y b) h1 Z0 l! _8 _! qManagement Position: Yes
, L9 B# }5 Z A) U3 MEntry Level Position: No1 o: ]" ]& R/ A% F
Industry Categories:Hotel/Resort5 n0 Z5 Q: O5 q3 ^; f! _
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services3 c6 y( ^+ u5 C9 d9 Y, E6 @1 p
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