Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
5 ?' g: H8 r- g3 Z$ y; J# EJob Description:
Job Responsibilities
) q4 _% ?3 R. A/ |" I•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
! e6 m  D7 q! G4 O•        Oversee hotel security requirements.
0 ^( x& I) ?9 P•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
/ m" Y7 X" Q: H, w6 C" z•        To maintain or exceed the established standards of operation.
# f, h# L% n3 X" {, Y. O•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
- |* I; \/ R' b8 B9 Z2 n; V•        To communicate effectively with other Departments Heads to levels of business and type of business.
6 O  O( x3 `& v- U, z* @•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
& X' ^+ F+ W* N/ q' |, n1 c' N- C•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
* m8 {+ {5 \! u9 R9 S# Q* t% s& H6 x•        Manage rates on a daily basis for short and long term.
1 ?. @" S& d3 ]# b4 N3 h! R5 D& C•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
; l7 ^3 I3 f, i) u8 d•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
( m, b6 g# m) D- J! C( m+ W•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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! ~& b2 `  ^3 ^, x8 U+ ~! R2 [Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
1 W! V: F8 e1 @1 b8 \. V1 s• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
( j0 A5 W9 B" C- T) ~$ {• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
% g. p( o. a" [% R* ~' k/ T• Ability to work within deadlines;
6 _' C7 V' m9 T. a2 L5 R2 _$ r• High level of creativity and innovation;
" y' W9 e6 v2 T# D& q• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
# K7 y2 N- V6 k; s+ g- C0 ?Entry Level Position: No
5 z  r7 J5 B; y1 A0 H1 rIndustry Categories:Hotel/Resort
7 H! e& m, l; P2 |# B8 OPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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