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OUTDOOR FX INC. is Canada’s #1 advertising and sales consulting specialist. ) h# |- B" D$ p& h
Our company offers sales and advertising solutions that create significant business results for many of Canada’s leading organizations.! `( I: g+ N5 X9 |9 K$ p$ \8 L% Q
/ A) B" F9 }. C3 v hOur consultants are professional and organized problem solvers that provide solution-based insight from a wide range of industries, to manage and be a proactive agent for positive change in our clients businesses. 1 l; ~7 g* O! b) C) V5 ~
' U- u5 k2 r {0 g7 ^Position Summary: 6 i& \" ]! P! W) [# P# }3 ^5 W3 K
What are we looking for? We are launching a TELUS TV and Internet promo campaign in Edmonton city. We are looking for upbeat Face-to-Face Sales Representatives that are able to maintain a sense of humor, a positive attitude and an effective communication style with customers and colleagues at all times. Successful candidates must demonstrate personal drive, commitment and positive energy.
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; G$ B) l- ^, P: V1 V+ h/ MPrimary Responsibilities:
) j. E: Q/ A1 n/ b, n• Communicate effectively with customers . T) C# E; U- D* L j- S% R/ W
• Respond to customers’ inquiries; research, resolve, and follow up on customer issues
& M6 w1 ?4 O3 u& _* T* \• Assess customer needs and provide appropriate recommendations and solutions ! { }# b; M( U4 ]0 [, e* {7 M
• Maintain and update customer service database appropriately documenting all transactions and pertinent interactions
' y2 U. Q/ C/ ?) t• Assist customers with placing orders and diligently follow up with customers regarding their existing orders
]# K/ l {$ f- Z+ e• Quickly, pleasantly, and professionally work with customers to answer questions, de-escalate problems, and determine an agreeable resolution to a customer’s problem and follow through to ensure a level of service that presents an overwhelming positive customer service experience
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Minimum Requirements:
5 l; Y2 N5 H5 n/ Q3 E• Possesses excellent communication, collaboration, customer service and superior interpersonal skills% k: @5 A5 |6 ~% n6 ^* X- b) q
• Some sales experience
' e1 B6 P: }9 w6 n8 G7 ]6 r• Very strong attention to detail and ability to thrive in a fast-paced, agile, passionate start up : c2 x$ {+ S: M1 ^; [1 ]
• Positive, ‘can-do’ attitude and sense of humor are both absolutely required
/ Q" a2 @1 R- E+ D• Excellent documentation and communication skills (verbal & written) \9 k [1 p7 f }
• Ability to empathize with and prioritize customer needs * ~( X/ h/ z) X. R* D
• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned 1 p5 W/ t, @# ~
• Ability to maintain a calm, professional demeanor when faced with high demand, high volume workloads 8 `3 k$ S+ g/ I8 h4 t( @
• Solid comprehension skills - ability to clearly understand and restate the issues the customer presents 3 M+ m3 {8 J" K' ~
• Ability to focus on and resolve customers’ issues without distraction
' L$ V+ @5 v* `! n* Z• Excellent composition skills - ability to compose a grammatically correct, concise, and accurate written response ! m4 l! A$ K8 ?+ h1 f3 S$ G% P
• Work successfully in a team environment as well as independently
2 Q8 D% u& s, C& W2 E l• Ability to maintain regular and reliable attendance and work a flexible work schedule during peak periods (may include evenings, weekends, and holidays) 8 V. ]' r1 P& w9 {% Y# I2 I |2 K8 ~
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If you think you have what it takes please send us your resume to careers@outdoor-fx.com!
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