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发表于 2012-5-16 15:21
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本帖最后由 JoyceAccSG 于 2012-5-16 15:49 编辑
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Email Psychology
, c' _- x% w' Y& I4 [Generally speaking, the sender and receiver see things from drastically different points of views. And from the perspective of a sender, we often do not spend time understanding who the receiver is and what their inbox might look like. Let’s have a quick glance at both sides:
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Observing the Receiver
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/ a% b' U2 M, ]0 ]0 xGets a lot of email.
/ r& k# w k5 W8 q3 ?. `! \8 j. MMay receive compliments regularly, if they are a public figure.
1 p3 n3 p( X z& _% B- gRegularly gets asked a standard set of questions and favors.1 k( Q- B) ~0 |
Does not have a lot of free time.
/ n9 x6 k2 d9 j7 Q; }7 {2 RDoes not mind helping you, if it is fast.
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6 l- k3 M4 U3 j$ c6 H$ j/ M& MObserving the Sender; x0 i5 j+ a5 t5 @% N% [) r) l
$ |, _* Z) A7 s* X, L rSpends a long time crafting the ‘perfect’ (-ly long) email.
& n( |* X- G3 B9 Z" ]Believes that their request is original, unique, and special." w/ W8 }% b% `9 @; V& r3 _* F4 G6 @; g
Believes that they are the first to ask for such favors.
4 s& U8 U6 y* S+ e6 hCannot imagine why anyone would turn them away.# \3 z% x' L3 G* @: a {
Desires to tell the whole story, explained from every angle, so that the listener can understand their point of view.
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With such divergent perspectives, it’s no wonder receivers receive the kinds of email that they do, and that senders are wondering why their emails isn’t effective or eagerly responded to.
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