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发表于 2012-5-16 15:21
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本帖最后由 JoyceAccSG 于 2012-5-16 15:49 编辑 ! `# U m$ k) y3 e: ~4 q5 W( _
( r) i8 J. g' E; _Email Psychology$ u! U% g9 C! f5 U' s' J# w- `
Generally speaking, the sender and receiver see things from drastically different points of views. And from the perspective of a sender, we often do not spend time understanding who the receiver is and what their inbox might look like. Let’s have a quick glance at both sides:
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g( L1 ]+ O# f8 G& jObserving the Receiver
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8 c! o; [ Q+ s% [4 s% iGets a lot of email.
J2 |7 ^4 m5 h0 z; V8 D7 eMay receive compliments regularly, if they are a public figure.5 A7 K& t d" s. r" S! b! }5 [9 I; I
Regularly gets asked a standard set of questions and favors.
* d; Q2 k& L, z) lDoes not have a lot of free time.
! m. I. q7 r; q: c) a3 h1 L7 \6 ADoes not mind helping you, if it is fast.) d) H1 ], b d! N I
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3 A6 n7 @4 G" R+ KObserving the Sender% ?" i h; D/ x4 [7 S7 [3 Q, w
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Spends a long time crafting the ‘perfect’ (-ly long) email." A1 c: F! V: k0 F5 ?; Y
Believes that their request is original, unique, and special.
7 v" ~6 Z5 O3 y& v( x; hBelieves that they are the first to ask for such favors.3 y+ N# s; Y# S l' y/ H" n) Z( i
Cannot imagine why anyone would turn them away.
! x# M5 m/ z6 d$ T1 E+ U1 ?* `Desires to tell the whole story, explained from every angle, so that the listener can understand their point of view.) x6 s3 F3 b. p8 ~# J- k5 y$ n
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With such divergent perspectives, it’s no wonder receivers receive the kinds of email that they do, and that senders are wondering why their emails isn’t effective or eagerly responded to.
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