 鲜花( 1654)  鸡蛋( 51)
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发表于 2012-5-16 15:21
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本帖最后由 JoyceAccSG 于 2012-5-16 15:49 编辑 & W! @/ n2 O% S3 [' I, G
$ y) V7 w& R. X- l& q( v% gEmail Psychology. z( E6 q, E& S5 o, A
Generally speaking, the sender and receiver see things from drastically different points of views. And from the perspective of a sender, we often do not spend time understanding who the receiver is and what their inbox might look like. Let’s have a quick glance at both sides: p- [3 c0 o+ c* L: T" ~/ [. \- }, U
* V+ Z" L& ~0 C6 K! s) DObserving the Receiver3 p2 r4 d2 F3 f' v1 l8 c5 M
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Gets a lot of email.
$ S! f+ X& I" Q5 Q: |+ [5 j+ @May receive compliments regularly, if they are a public figure.. W) W# ]5 H+ N, v* r9 c/ t
Regularly gets asked a standard set of questions and favors.
+ G7 h9 Y* E$ r: L5 g4 c4 BDoes not have a lot of free time.: n+ D" v0 ^; r
Does not mind helping you, if it is fast.
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i4 S* _' T4 h6 X+ xObserving the Sender% @# H6 e0 ]; i1 O" {/ J8 R
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Spends a long time crafting the ‘perfect’ (-ly long) email.
( E; p2 Z# V, lBelieves that their request is original, unique, and special.
; T5 q. k; v! E* n9 P$ }Believes that they are the first to ask for such favors.; R- o& [6 p5 ~) x
Cannot imagine why anyone would turn them away.
: h) [0 g2 W" CDesires to tell the whole story, explained from every angle, so that the listener can understand their point of view.( @9 b+ O4 @+ w, z6 _
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With such divergent perspectives, it’s no wonder receivers receive the kinds of email that they do, and that senders are wondering why their emails isn’t effective or eagerly responded to.4 V9 B8 g, \" C2 w% S0 d) O' D0 i
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