 鲜花( 1654)  鸡蛋( 51)
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发表于 2012-5-16 15:21
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本帖最后由 JoyceAccSG 于 2012-5-16 15:49 编辑 $ r- s* g0 o' g H$ v
9 d: e4 W. F! r! j% p/ VEmail Psychology! ~+ l6 \4 U1 B6 V7 K
Generally speaking, the sender and receiver see things from drastically different points of views. And from the perspective of a sender, we often do not spend time understanding who the receiver is and what their inbox might look like. Let’s have a quick glance at both sides:6 m8 ^$ _" z3 h% i
1 p2 I0 k4 J6 l2 j1 |# n SObserving the Receiver! f" W: O5 V5 c* D; S
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Gets a lot of email.2 C" ]4 r3 N* Y( M$ v" g7 {; \( ^
May receive compliments regularly, if they are a public figure.
: h7 f! C) b, |" HRegularly gets asked a standard set of questions and favors.
2 k) w2 f( V5 sDoes not have a lot of free time.4 ]6 \! \7 c0 {$ m0 j5 r. I3 V) L
Does not mind helping you, if it is fast.; ]5 q, w0 P4 p: H/ W( j
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" o, E& j/ H6 H0 ?0 cObserving the Sender
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/ |1 I F% `0 N' r. l* ySpends a long time crafting the ‘perfect’ (-ly long) email./ J; N6 K8 i2 f# H) u
Believes that their request is original, unique, and special.
2 @# V2 P- E8 ]! z% W/ o, w, z. RBelieves that they are the first to ask for such favors.5 w7 N: l- y" K( ~0 w
Cannot imagine why anyone would turn them away.
; `6 r5 X% x* [) g$ ^ BDesires to tell the whole story, explained from every angle, so that the listener can understand their point of view.6 }% I( Z' L& K% b1 F9 ]
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With such divergent perspectives, it’s no wonder receivers receive the kinds of email that they do, and that senders are wondering why their emails isn’t effective or eagerly responded to.0 [3 @4 o ~* q
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