[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

2 Z6 s# e0 T% d; q4 f  e3 ?) pJob Description
* y5 J2 F& |/ p% PPosition Title:  Receptionist/Immigrant Services Worker
5 @- f4 J) p& w* o- p2 lHours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
2 b$ t& b  n: S) k•        Answer incoming calls and route calls to appropriate person
$ v% y+ G! @3 P. c•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
" p8 }+ `  f" p  h  |+ A•        Order and maintain office supplies for the front counter
. S9 o% d5 O$ A7 d6 _•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
+ Q+ r& ~* o" ?- e0 `•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
- N& B1 v) a6 {- e) I8 H•        Attend meeting and training to stay current on immigrant settlement matters
1 a+ C3 Y1 g& ^8 [5 ^•        Maintain front counter service files
# h' c- e! @! u•        Perform general office duties as assigned
•        Report to ISP Program Manager
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/ l# P1 F/ o/ b' b. `Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
! A2 N! \: K3 X& g•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
8 F* N. V. C4 a" l: C( J•        Sensitive to the needs of immigrants with multicultural backgrounds
5 K# A9 q, \) {# \% c4 y•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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9 E* T& \% B$ D- |Qualifications:
* R: v8 |2 R/ ], K5 `1 a5 K. ~•        2-4 years of office and clerical experience
/ C* C& h3 ^* b  C: o•        Receptionist or customer service experience in a fast paced environment
  P4 o. z6 P5 T) D2 i/ R•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

% c; F! W- T4 j1 T- @Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.