[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

# ~  r: z. o- Z) {4 ~% m" _- MJob Description
1 v) j. m  M- OPosition Title:  Receptionist/Immigrant Services Worker
' u8 s  J% V, l. {& `Hours of Work: Part-time (21 hours per week)

9 D: V9 S- C/ B8 T8 `Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
" m4 O; n" _7 w  ?0 A- g•        Answer incoming calls and route calls to appropriate person
  T9 M' N; C3 e8 V* |9 ?6 K4 ~•        Take and deliver messages to the staff of ASSIST
& F3 u/ K& W: M7 A•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
, w/ E$ f0 G- ^! Q' U•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
5 d5 I4 T; t! l8 ]" m: R•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
6 y& I! T' I1 w- j4 c1 w' u•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
7 @6 V2 W( q/ Y' f9 b1 _•        Perform general office duties as assigned
•        Report to ISP Program Manager

/ v: v2 s4 @  U3 O: Z+ j/ }1 i1 aKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
$ x2 L) i0 P% `/ }  a. h•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
: k5 Y+ p9 y( F  ~•        Ability to address multi-task and set priority appropriately
' g2 }$ Y1 G, k  m6 {5 X•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
6 z; D3 m% C4 K6 L8 n/ m/ U, l2 b•        Knowledge of immigrant services
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Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
+ f- ]9 j# N, [' ^6 f5 ^! g& l•        Ability to work well under minimal supervision
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. {4 D* M% b$ s% oPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

1 @8 C; V* B- }7 `7 QNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.