[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
9 j% s5 C0 S7 p1 I. ^* ^
Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

0 Z/ @# r* D1 X1 ZKey Responsibilities:
/ v( o# T/ G$ h' D4 j! G•        Answer incoming calls and route calls to appropriate person
$ r) I. ?4 J" t' o! q•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
9 J- g6 J7 `- r7 N6 A8 n•        Order and maintain office supplies for the front counter
! j* P* A$ b* l# {4 `•        Perform general clerical functions such as photocopying and faxing documents
2 w2 J5 |8 C9 s8 u•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
+ C- t! b" K: w  j  w, `•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
! W8 {+ @! ^. R9 ?& I. W•        Perform general office duties as assigned
•        Report to ISP Program Manager
! c0 t4 [" H1 c* Z" ^
8 x9 ]) [$ {$ L# T( _  nKnowledge, Skills and Abilities Required:
3 E, Z9 l; B1 ?4 H•        Excellent communication (verbal and listening) on phone and in person
+ j* F: \% O7 p, i6 ^4 A$ g•        Fluent in Mandarin and Cantonese as an asset
* v& F# l1 e5 `. u' A1 w+ p•        Good English writing and oral communication skills
7 _4 |' I: [0 Q8 \. P- P! w•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
) z2 R$ r5 S( p. g1 s3 U0 }•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
; O& P& O* ^; P2 w•        Receptionist or customer service experience in a fast paced environment
( c7 i" ~) j3 [: J•        Demonstrate workplace maturity and professionalism
6 j! A1 u% l0 c% v, R3 e) F•        Ability to work well under minimal supervision

! }" B2 K8 Z1 A$ @, g, s6 E9 P9 hPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

% i0 D( m4 e% i3 W' u+ wNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.