[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
* C8 Y  U( n$ s; \7 ?Hours of Work: Part-time (21 hours per week)

( A4 ]4 s5 t1 f/ w9 ]2 VPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

0 C, X9 C9 U$ K$ t% lKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
, [2 |( @* S, r7 x" L, g8 H•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
8 p( `: L+ B+ l+ [+ E•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
" V+ N& i7 d: [: n•        Maintain and update the information boards with upcoming events
$ p0 M" r8 ?& w( V•        Assist the ISP team in reminding clients to appointments of workshops or other events
; M- ~3 d" e  n1 j6 }" f) e  x+ M' l/ W•        Keep the reception area tidy and clean
" S: s$ Y) u1 y  _•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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0 Z1 ]/ G4 Q0 ~" n; ?! mKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
, B2 I* b; T1 u9 ], a3 ^•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
+ N  n" Q9 A* ~6 g+ `•        Sensitive to the needs of immigrants with multicultural backgrounds
* k4 H5 T* ~% {$ S, r# K  O/ _•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
* k2 N. F9 H3 t3 Q* }
Qualifications:
•        2-4 years of office and clerical experience
+ L) E1 J- P/ R! C: G•        Receptionist or customer service experience in a fast paced environment
7 P7 y! b7 d3 o- }/ X•        Demonstrate workplace maturity and professionalism
7 f3 ?( L/ Y3 t, X+ K•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
, R4 Y3 @9 C# E9 w( i( M
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.