[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
Position Title:  Receptionist/Immigrant Services Worker
3 m% X; h. B3 _  q8 c, VHours of Work: Part-time (21 hours per week)
" r& P+ }5 o, X9 z/ i
Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
, h/ _! @2 Y0 b6 Y# ?•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
4 N8 i: m; a6 a) P# b0 O•        Order and maintain office supplies for the front counter
. ]* c& I+ M3 p( E0 j) s" b•        Perform general clerical functions such as photocopying and faxing documents
: f' }  ]; j4 x! o9 l0 [•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
3 j: V$ u$ x. W' H7 M3 A; b/ P: f•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
% ~! C! O1 j0 t4 R•        Attend meeting and training to stay current on immigrant settlement matters
9 i2 A6 \" e# h. j; t, L. I4 d•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

, a9 i. X. Y( Z4 {Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
  z+ U, w8 A+ H; ?8 A. q) g•        Sensitive to the needs of immigrants with multicultural backgrounds
/ V% O8 s. p5 B6 X: v  g•        Ability to work effectively in a fast paced office environment
) `0 J4 x! K' E* C•        Knowledge of immigrant services
% Y: F" B+ v7 k$ |. o) x+ |7 K
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
3 `4 S6 k% z9 @" U•        Ability to work well under minimal supervision
2 o1 _+ ]6 L- g' |! |: e: c
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

' D; D' g+ }- l. e# P" vNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.