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[招聘信息] [华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

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发表于 2012-3-7 11:40 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ASSIST Community Services Centre/ C2 Q: `$ i6 d+ a3 Y+ s
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Job Description( T  D7 o# ~2 n6 t3 D
Position Title:  Receptionist/Immigrant Services Worker' B& o* C: r1 P% V2 U& O2 ?! @
Hours of Work: Part-time (21 hours per week)

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Position Summary: 2 y4 M- y+ E4 {  l
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker. ; z9 r( y6 L, ]# n

0 Z/ @# r* D1 X1 ZKey Responsibilities:
/ v( o# T/ G$ h' D4 j! G•        Answer incoming calls and route calls to appropriate person
$ r) I. ?4 J" t' o! q•        Take and deliver messages to the staff of ASSIST# s; v) @* y! v1 v
•        Welcome clients and direct them appropriately
9 J- g6 J7 `- r7 N6 A8 n•        Order and maintain office supplies for the front counter
! j* P* A$ b* l# {4 `•        Perform general clerical functions such as photocopying and faxing documents
2 w2 J5 |8 C9 s8 u•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
+ C- t! b" K: w  j  w, `•        Maintain and update the information boards with upcoming events+ w8 j2 q/ B1 B9 s' J' ], W/ O
•        Assist the ISP team in reminding clients to appointments of workshops or other events) p$ {5 B1 z+ K; e! o3 D
•        Keep the reception area tidy and clean7 g/ P7 U  T9 N; c3 M
•        Attend meeting and training to stay current on immigrant settlement matters/ L8 W" z0 G* A8 W+ O
•        Maintain front counter service files
! W8 {+ @! ^. R9 ?& I. W•        Perform general office duties as assigned7 e" ]9 O* p1 R& T* h2 k" V
•        Report to ISP Program Manager
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8 x9 ]) [$ {$ L# T( _  nKnowledge, Skills and Abilities Required:
3 E, Z9 l; B1 ?4 H•        Excellent communication (verbal and listening) on phone and in person
+ j* F: \% O7 p, i6 ^4 A$ g•        Fluent in Mandarin and Cantonese as an asset
* v& F# l1 e5 `. u' A1 w+ p•        Good English writing and oral communication skills
7 _4 |' I: [0 Q8 \. P- P! w•        Ability to work with newcomers and general clients' ?( w% g% K6 T! S0 u6 _( r
•        Microsoft Office operation skills- Excel, Word, Outlook$ M) i; M, x/ r6 N& \; h9 V
•        Ability to address multi-task and set priority appropriately
) z2 R$ r5 S( p. g1 s3 U0 }•        Sensitive to the needs of immigrants with multicultural backgrounds* ?4 O! j% s7 {, |7 z
•        Ability to work effectively in a fast paced office environment; c/ d7 c% \8 M& X
•        Knowledge of immigrant services# B) ]# B, O+ H' j8 o- X# z7 r4 q
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Qualifications:7 a: `9 Y. a( Z* L4 g* x1 P! I
•        2-4 years of office and clerical experience
; O& P& O* ^; P2 w•        Receptionist or customer service experience in a fast paced environment
( c7 i" ~) j3 [: J•        Demonstrate workplace maturity and professionalism
6 j! A1 u% l0 c% v, R3 e) F•        Ability to work well under minimal supervision. u+ ?: Q- [$ J. h1 z1 R: h

! }" B2 K8 Z1 A$ @, g, s6 E9 P9 hPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office. ) a' f" E  ?" @$ o9 o; c7 T, b

% i0 D( m4 e% i3 W' u+ wNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.
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