[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
! ]% A# |; U, ^8 ?Hours of Work: Part-time (21 hours per week)
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& b, ]0 q8 S' @% z9 e' E0 gPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

, u5 ^2 B# a' a$ ^0 {' k/ T/ ~Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
, {/ Z7 g/ ?7 f+ B. u) ]( p•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
( E, v$ m- t! B& @•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
$ f1 C  E3 t' N  @) Z% u1 H' @•        Keep the reception area tidy and clean
6 S6 h/ X& _2 q9 s) P1 ]•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
$ m# i. z. L4 A  v6 W: v+ \•        Report to ISP Program Manager
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5 i1 A) e  F4 o9 i* EKnowledge, Skills and Abilities Required:
* ~+ n8 j8 r+ f* y•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
( J3 L' c! A, O! ~•        Good English writing and oral communication skills
9 m. K7 |. D3 s# v6 x•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
8 o3 i0 P( |, u: l3 |# C3 d) [•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
' L& s3 X8 e* k: `8 M•        Ability to work effectively in a fast paced office environment
. N8 }# B: i' m, v•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
- O) y( Q0 N: }- u7 i, q•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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2 ?+ t8 r+ R  A4 I8 i6 _Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.