Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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9 O1 e9 [. T/ w9 `' LJob Description
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Position Title:  Receptionist/Immigrant Services Worker
, k2 |' A4 o5 {) P- k* [6 Z. A& XHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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) ?, y$ r! A( f7 d& TKey Responsibilities:
5 G6 p% t% `0 y•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
- E$ |! \8 W9 s, X•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
# o( L9 V' K% G) g! H2 H' }•        Maintain front counter service files
& W3 |( I. D/ F9 Z6 ]0 e+ ]•        Perform general office duties as assigned
9 N) h5 e! L) y•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
: C2 p- ~) y# e, z( R•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
& R9 p$ a! X" W) r' p4 J4 h* j% ~•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
0 f' @" l& `/ ~9 F8 u6 E•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
. J: \, c# Y0 i' O# Z" {# m•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
8 N' z* l  J0 E6 T7 v•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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! @/ n$ b6 q( N* VPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
" ^+ R* \+ y( Z+ l/ e% VNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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# E0 W" A/ K: Q/ P/ o( n) Q- f谢谢大家。