Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

, f1 d0 m8 K' A) i, k- M2 q0 v' EJob Description
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Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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- h# D+ T2 _0 t, ZPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

% Q' {4 P0 @! [& _, T  ^9 f. j+ GKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
2 }. m" F4 J9 z# G; m•        Take and deliver messages to the staff of ASSIST
& Q% {4 c5 [0 x, f1 x•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
" C# b1 ]( K5 w•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
& [* ~( C# D% N•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
8 `* E. ?2 |. r•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
. K# U1 t% ?1 p" B3 h•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
3 l+ }+ d" ^2 v1 d•        Report to ISP Program Manager
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2 ]# z; o) t/ _9 [Knowledge, Skills and Abilities Required:
0 |* Y" p: k; F) E•        Excellent communication (verbal and listening) on phone and in person
' l# M/ J, o2 o•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
; M+ l' i8 \% C: F# F•        Ability to work with newcomers and general clients
9 g  A4 [3 |- b3 q$ A•        Microsoft Office operation skills- Excel, Word, Outlook
- E* R& o# z3 C# v( l0 T( M•        Ability to address multi-task and set priority appropriately
$ u% ^, |) c; ]) G/ ?•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
3 f; {$ p/ [/ }4 A& V) A' F5 i•        Knowledge of immigrant services
5 J* K( n. B9 I) |8 E+ bQualifications:
+ G5 Z! Z# D2 t+ m" J2 p•        2-4 years of office and clerical experience
- S1 w2 ~$ u; K/ E•        Receptionist or customer service experience in a fast paced environment
: Y' `: ^4 F/ q0 F•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


; _+ l* J8 q& R! p3 t; fPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
4 `0 j6 F" W' Q! ^+ l8 z0 mNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
1 m4 e/ K$ g5 {+ O1 H+ J6 F* M谢谢大家。