Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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5 Y2 p! b8 b& h+ p3 \Position Title:  Receptionist/Immigrant Services Worker
6 A) o  Q6 }* F, C# F/ ^) H/ oHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

' f* ]3 x" O) }. u: aKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
3 t7 Q5 j* x; w# @" G•        Order and maintain office supplies for the front counter
' P2 y$ Z  \8 G4 b1 r•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
0 }5 h" _0 g- s5 P* O* L* X  E•        Maintain and update the information boards with upcoming events
' i; x- w, t" _. W$ w* I3 w  R•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
6 S: x, J. n, _. T' a•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
$ y& z' S9 y" _  X•        Perform general office duties as assigned
' b( V: V" `% o+ W; N6 M•        Report to ISP Program Manager

+ e6 x; D* _3 LKnowledge, Skills and Abilities Required:
7 E: M  Y/ W4 _( b( i•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
6 P4 N, w4 U5 k- |% o% ~7 b: A•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
7 [1 K# z2 z) H8 b* p  j- X•        Ability to work effectively in a fast paced office environment
( ~3 B3 b+ w0 Z7 _6 w1 D) @•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
  o- @. P5 v$ X& H( r•        Ability to work well under minimal supervision

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1 b, W; H* V; v8 q- s& l$ a, T( u5 oPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。