Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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/ ?, p6 H6 t$ w0 E. @Job Description

4 Z* P0 w8 z, t6 F, Y% p! oPosition Title:  Receptionist/Immigrant Services Worker
' c1 D5 F6 ]  }3 I2 a& e+ MHours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

" Y$ P" Z4 c# x4 N1 \Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
+ N) o0 R6 P4 M( F•        Take and deliver messages to the staff of ASSIST
4 X8 x3 U# ^- H: S6 g  `•        Welcome clients and direct them appropriately
' s& n2 W3 F4 i+ r* G) l•        Order and maintain office supplies for the front counter
1 {1 l4 p2 S) |" b9 e* z! T•        Oversee the front counter when other front counter staff are on holiday or in trainings
. y: M5 s3 l- m' D# T! m) [: q, Z•        Perform general clerical functions such as photocopying and faxing documents
+ r, r! w4 k" i•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
" q' l; I7 K5 C6 i1 K•        Maintain and update the information boards with upcoming events
% G$ W# a: M. J5 |1 j/ e/ U9 A•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
5 }( M7 X0 e  P( N% [9 ]3 M•        Attend meeting and training to stay current on immigrant settlement matters
# U1 b, _) A( E6 D$ p# ]•        Maintain front counter service files
•        Perform general office duties as assigned
* V$ |+ j+ P2 r/ D/ N# v0 `8 T" T•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
) X" i- _: A  f$ n$ \3 u, b•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
3 o+ G$ u* B' T# G5 [* ]* L•        Good English writing and oral communication skills
2 m1 w1 ^8 S, P7 V1 J3 h2 n% B•        Ability to work with newcomers and general clients
# j! v5 h  z: `( I% d  @" ~: {•        Microsoft Office operation skills- Excel, Word, Outlook
2 t% C6 ~1 m; a( ?/ }1 r6 t•        Ability to address multi-task and set priority appropriately
& o$ Z0 W9 ^1 V•        Sensitive to the needs of immigrants with multicultural backgrounds
1 t1 V& e& K4 w* N& U; E9 Y0 B* v•        Ability to work effectively in a fast paced office environment
! u8 a: G2 _. G" k1 u0 O. g0 S•        Knowledge of immigrant services
Qualifications:
- }5 h" V7 B3 t•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


$ n  }7 G' Y$ O2 a5 B( q' n6 kPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
7 c  o- A- D' m5 n; R3 U" F( W; HNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
3 M- u- z* i* |& t' R+ t0 M) k谢谢大家。