Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

; Q5 b1 A/ A9 zJob Description

9 E$ l( a& a+ nPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
, \- K4 o4 k8 u' ]: a- i8 W% x4 O•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
, I! q4 I2 y$ N•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
! L4 v( r  C( f4 }+ L•        Assist the ISP team in reminding clients to appointments of workshops or other events
& G4 L/ }7 U" z+ H# x) k! M5 A) d•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
! f% y- e8 i# i•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
9 l# W. q$ f* t% f+ }: U•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
& u. ~+ T, A& L4 i2 d•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
/ ?& P# ~0 d* l: u& D  u6 H$ T% T•        Microsoft Office operation skills- Excel, Word, Outlook
6 w1 p- ]! M3 A•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
* @* F& |; |* `1 l( Y•        Ability to work effectively in a fast paced office environment
9 u+ e. S( d; @/ G* Q! t•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
  W0 z0 G- j* K0 \7 u% H0 I& j•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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5 v3 l8 [( q3 d! t( ~( K* zPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。