Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

1 U1 M2 w! G' q9 [1 g- rJob Description

: a6 Y" y: i2 y# R1 xPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
5 \5 I  g  Z! e3 k! c% t
/ M# g0 ?8 @1 z' J0 xPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

5 e! _: Z. c& W$ \6 o- ^( ]Key Responsibilities:
0 L$ E2 _* @5 V6 v•        Answer incoming calls and route calls to appropriate person
3 `/ c7 w/ ^* _& Y3 C•        Take and deliver messages to the staff of ASSIST
+ A8 J1 i3 Z( S  a! ^% S+ S•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
- S6 r  E% F7 w0 a, ?8 W: Z% H•        Oversee the front counter when other front counter staff are on holiday or in trainings
, Y. Z- E& I; f•        Perform general clerical functions such as photocopying and faxing documents
/ j& j& L; ?# o! j•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
( b* p+ I' e$ ]( t+ [3 e•        Maintain and update the information boards with upcoming events
* G- e0 l1 o! b3 z5 j•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
) i: }% Q3 _/ r4 W; @* V•        Attend meeting and training to stay current on immigrant settlement matters
+ X1 ^2 m5 f7 a! h$ u4 I$ j% O•        Maintain front counter service files
•        Perform general office duties as assigned
/ N1 e+ ~' h) {- R•        Report to ISP Program Manager
* ?2 s9 Z8 v6 L9 J
% g: p9 f$ S: D2 u" g8 oKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
) {! _1 ~  f1 }* k' M•        Good English writing and oral communication skills
! L! ]4 C  U! S. d; Y$ ?- V•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
8 k6 h9 u1 P, o& B3 S0 ~•        Ability to address multi-task and set priority appropriately
2 g) @0 z# c$ j$ s$ R& N•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
! C) Q: R5 u# d5 [5 u) g* x" c; m+ V•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
% ]! O- d+ z8 t7 F) G•        Demonstrate workplace maturity and professionalism
3 X( D6 e: }  X4 w•        Ability to work well under minimal supervision


1 }6 t' I6 f" O( VPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
; S2 C& F0 C5 F2 \8 _* F( A谢谢大家。