Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description

7 v  n: \! c6 @, z9 APosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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7 S* ~4 s' l" O  m# B; TKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
6 P  @+ Q# ^  V, Z" O! Y•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
( |$ P  @3 C9 v" c( h•        Oversee the front counter when other front counter staff are on holiday or in trainings
% b4 V: ?7 r9 O4 ^•        Perform general clerical functions such as photocopying and faxing documents
* z% g, e! C4 _1 R( C9 R•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
. \* ~& E9 @( G# n5 T  Z, {•        Assist the ISP team in reminding clients to appointments of workshops or other events
  H& Y; M1 z; K; K  y4 s8 ^0 m•        Keep the reception area tidy and clean
0 a5 M* M0 \) x1 P1 {7 m; a! d' w•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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) O2 Q, P4 s. gKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
/ u" m& |% [5 `) [5 A4 e•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
$ G" a5 V3 \& D4 f- j•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
& [, T" E& u6 p# t' d•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
! E0 h& @# J8 n4 G) [+ k•        Demonstrate workplace maturity and professionalism
" V( p6 s" w& p  x2 @- w7 s•        Ability to work well under minimal supervision


4 [4 f) R! Y- e4 [3 _Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
$ L8 \( V. P! a3 F8 r) z3 Q- R谢谢大家。