Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

1 }8 m& C- O. L! H4 ]! ]5 lJob Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

$ `# |! g$ Z2 Y. K: W' g( uKey Responsibilities:
- Z$ q3 Q- d+ J•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
2 {/ v5 |  X! e/ B/ ]•        Welcome clients and direct them appropriately
4 G* b" y, J4 i2 b: ^( K. }•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
/ I% ]0 k. q" g8 a•        Perform general clerical functions such as photocopying and faxing documents
+ ?6 J' o5 F( P2 Y$ A6 E; x% w•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
- a& U/ x" g0 ?0 U+ v•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
$ V* n* o2 e, s; V1 Y# c0 q: E•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
6 b0 r0 `0 M( y! z" ?' b( H•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
. t( T! a6 N8 F; t•        Ability to work effectively in a fast paced office environment
, c$ K, E6 Z7 u•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
" r6 C' X- Y' g9 e' _/ f•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

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, B! }5 w( d* ]4 _3 e4 C( Q4 rPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
" l+ _6 Q1 o6 GNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。