Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
) `: A" E) b$ E1 X9 B6 Himmediate career opportunity for the following position at its Edmonton branch.
1 Z  j" U" S" n7 r- K' Z: l5 o; e, DRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
6 J7 m* X( _. @$ S5 c0 C  jrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
& l* Y# X# b) w3 G4 g) `" ]client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
% K& S) a& L7 l2 T/ o* T6 \. W9 ?· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
3 O7 b) B8 k' _; L! Xdatabase;
( A( k! Z- |! B. l· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
+ ~& a' Q, `1 e# w5 G* I· Actively participate in semi-annual physical inventory count;
+ e% t# i% }5 w$ i6 WQualifications/Requirements:
9 m, d% I6 E/ r# I· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
) n. n6 t5 y  B6 t· 3-5 years experience in a similar role;
: D4 t! w, d- n& W· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
6 h# [" H0 z; b# \0 m$ TWe offer:
9 Q' s3 \( A+ W0 O1 L· Competitive salary packages;
· Excellent training programs;
* @* ~* d1 i3 V$ r* C/ k· Opportunity for advancement;
4 X9 w0 r* Y4 k· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
  F, b, p2 {$ ~) c; {· Stimulating work environment.
TO APPLY:
1 E/ Q7 F6 V' T9 k" tKaycan Ltd.
" @; j4 P; g7 lc/o Human Resources
Fax: 514-694-2674
# n  i) k& C5 cEmail; careers@kaycan.com
Web: www.kaycan.com.