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[招聘信息] Customer Service Representative (CSR)

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发表于 2011-9-15 12:41 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
  t) e" \, ?4 ?, J+ e- r8 n$ oimmediate career opportunity for the following position at its Edmonton branch.
& B9 K; Z, [& @0 `Role/Function:% {$ J; f( r2 I, l# a2 g
The Customer Service Representative is responsible for responding to client inquiries both in
, p. S  n* {! l5 F2 hperson and over the telephone while supporting the sales team by building and maintaining
6 \- w5 P! K. W4 }+ D) \* H. Qrelationships with existing customers. Integrity, vision, professionalism and the passion to meet- F0 k# ]) q3 c) t: K7 D& C* r% v
client demands are key components of this position.
& `6 C, E3 {0 x; oResponsibilities:- w, X( d: F, c" C7 }7 b% F: Z$ W
· Respond to customer inquiries through inbound calls and busy walk-in traffic;- x4 P# C( Z7 `
· Verify pricing and availability of product;2 e/ {* j. _% o. D! W! O6 y0 z/ _
· Supply and inform clients of pricing, credit terms as well as entering orders in system;( b! O, p  r8 z' Q* B0 g
· Prepare and process invoices in accordance with standard procedure;/ R- a. y% K0 n
· Collect payments for cash account orders;
, \4 x7 c  \! U+ V- V* x; j· Investigate and troubleshoot customer service issues;
2 i/ h: B. W! K2 F6 G- e& Y0 L, t· Process special materials orders in accordance with standard procedures;
% C1 O; I6 ^6 `9 M% k· Maintain customer data and update changes to existing accounts in the corporate4 ~7 c# m7 M* I$ J
database;
5 P2 z/ B3 f* q· Address client inquiries regarding status of orders, payment, refunds, etc;/ j/ V+ i) ]# h$ z2 T
· Forward customer leads to appropriate sales personnel;
" |/ g* K) `' Z! Z+ X+ Y9 Q& V· Actively participate in semi-annual physical inventory count;3 j7 q- v. O: h9 I# ~: M
Qualifications/Requirements:
5 y5 F- Q. J3 s; N  }· Strong team player with excellent customer service skills and able to build and maintain  @8 c" _$ _3 \" D4 P8 C4 l
lasting relationships with customers;
1 O( T1 u$ p+ R. \· 3-5 years experience in a similar role;* R% B) _" H( G8 l4 x! j
· Exceptional verbal and written communication skills;8 c" e0 @# ?; I6 v6 r5 ~
· Strong problem identification and resolution skills;8 ?1 Y9 c0 p  l: C
· Computer literate; knowledge of Oracle 12i database (an asset);2 }! f8 H; o; O% H# G# \/ Z
· Excellent organizational skills;+ e2 j7 M& x. \6 n( F+ ?* {
· Enjoys working in a fast-paced environment;
  @, }% m$ e' c3 o. i; yWe offer:4 k5 }8 o8 o2 I$ C7 p
· Competitive salary packages;
  U  T; i* c6 y' G( P& ]8 ?% q9 [· Excellent training programs;
+ N+ x7 y  Z2 P1 `  F0 T· Opportunity for advancement;) q: z$ b" i' P; K" e
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);6 G  x! j5 \. f6 d7 j2 f* A
· Stimulating work environment.  K) [" l9 {+ Z# H* q) X- v
TO APPLY:- m  f+ o9 o, h. K
Kaycan Ltd.* W. g6 {0 j" J
c/o Human Resources5 L: ~0 F" B8 l! O& S
Fax: 514-694-2674
" Y! }4 j( Z$ T, d5 \Email; careers@kaycan.com. X5 d8 \! s2 ]
Web: www.kaycan.com.
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