Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
5 `" e% r. G6 Q0 ?2 [. O) t# r) @immediate career opportunity for the following position at its Edmonton branch.
( }5 M. ^8 k+ b# E) K+ ~" wRole/Function:
) g; u& }; C8 b4 n% {The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
4 h' n! z* n# n/ j9 y1 }relationships with existing customers. Integrity, vision, professionalism and the passion to meet
9 h/ `  w8 o+ H+ `) Aclient demands are key components of this position.
Responsibilities:
' J9 ?# j, z# D$ [, T+ e# s# d· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
# z7 w/ g2 S+ N# z1 A6 H1 }  X- b1 X· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
+ n! K5 _& l! l! L1 r  V) f5 @· Collect payments for cash account orders;
; A% d. T& f$ m' H: R9 ~· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
+ ?  {5 E( r+ C0 Z; ?4 L. w/ ^# A· Address client inquiries regarding status of orders, payment, refunds, etc;
- {' C6 u- n" r· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
# w% A/ C. k9 @; ]- l4 @Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
1 s$ Q  D* l4 U  ^& slasting relationships with customers;
· 3-5 years experience in a similar role;
. w6 e5 `. U& C* m( M, O· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
' l! V& k1 ~2 y· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
  E1 F3 C3 K1 o$ b9 Q1 w- S' }· Enjoys working in a fast-paced environment;
" Z" Y' a1 K  ?+ {/ e. e% jWe offer:
· Competitive salary packages;
0 G% Z7 R) q, S· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
) w! O" V; z5 {/ t/ h6 ?: t/ T$ OKaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
+ J* h. r3 G% mWeb: www.kaycan.com.