Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
  t) e" \, ?4 ?, J+ e- r8 n$ oimmediate career opportunity for the following position at its Edmonton branch.
& B9 K; Z, [& @0 `Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
, p. S  n* {! l5 F2 hperson and over the telephone while supporting the sales team by building and maintaining
6 \- w5 P! K. W4 }+ D) \* H. Qrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
& `6 C, E3 {0 x; oResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
, \4 x7 c  \! U+ V- V* x; j· Investigate and troubleshoot customer service issues;
2 i/ h: B. W! K2 F6 G- e& Y0 L, t· Process special materials orders in accordance with standard procedures;
% C1 O; I6 ^6 `9 M% k· Maintain customer data and update changes to existing accounts in the corporate
database;
5 P2 z/ B3 f* q· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
" |/ g* K) `' Z! Z+ X+ Y9 Q& V· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
5 y5 F- Q. J3 s; N  }· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
1 O( T1 u$ p+ R. \· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
  @, }% m$ e' c3 o. i; yWe offer:
· Competitive salary packages;
  U  T; i* c6 y' G( P& ]8 ?% q9 [· Excellent training programs;
+ N+ x7 y  Z2 P1 `  F0 T· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
" Y! }4 j( Z$ T, d5 \Email; careers@kaycan.com
Web: www.kaycan.com.