Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
' L$ v0 x" {3 d* s' yimmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
& b# A1 G$ h4 L3 OThe Customer Service Representative is responsible for responding to client inquiries both in
- G' T2 `+ C: `+ j; S2 E% Mperson and over the telephone while supporting the sales team by building and maintaining
+ w# d2 m) p- N1 N1 f: M: lrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
: Z4 `4 B# k, ?7 W# ]Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
  p0 T% e: c3 b3 Q9 L· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
% a, m7 m8 z* ?* C· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
# C* P. c* K+ b5 q- b· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
/ q# G) t+ ^* P# F% x  P8 u1 Q4 F· Maintain customer data and update changes to existing accounts in the corporate
" V/ r' J* {7 n. B  _2 ^1 @, Rdatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
  c# \* Z& i1 s4 `7 K/ ~· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
! e1 F% M/ Y  w4 q7 w; q8 IQualifications/Requirements:
' Z- r: L' x% H* t, y2 e& i· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
! y7 E6 T$ g$ `$ i2 o· Strong problem identification and resolution skills;
% |% e3 z* s0 U" }" k! O4 I% u· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
( i/ v- P! m6 ]6 n· Enjoys working in a fast-paced environment;
We offer:
2 b2 ?% T& W; g0 a· Competitive salary packages;
6 k) B8 W# V" C. J· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
# C) F; v+ U( }" T; R# o9 ~, AFax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.