Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
- r# a; e! c/ |- b7 RRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
3 E: V! ~8 f7 B" A& O3 U% Tperson and over the telephone while supporting the sales team by building and maintaining
+ h& }; A+ u, U+ b- Y. d3 yrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
' v) u( |; W0 f/ t4 ?) y/ ~Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
* Y5 n* [4 H2 ?8 d· Supply and inform clients of pricing, credit terms as well as entering orders in system;
# D) ?0 ~) Z  S. k8 p- q; |! g/ d+ f8 Z· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
8 _' G! }4 B, R, B· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
; [) |. |# h6 xdatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
0 S3 p! k6 b: |· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
& ?/ Z/ M/ a% e& Qlasting relationships with customers;
· 3-5 years experience in a similar role;
: `/ U4 ?/ I! q8 K; {4 a, l· Exceptional verbal and written communication skills;
5 f: N0 r8 s) d· Strong problem identification and resolution skills;
6 k6 `3 j( g+ p  }$ O! Q· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
( `9 o6 W; D" W! r% u2 v· Competitive salary packages;
! {. ]( o$ i) ?  e" T· Excellent training programs;
· Opportunity for advancement;
( @  k8 d, j: n; N: f7 `· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
" A' y+ w8 R4 Z$ O6 C/ L+ U8 j· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
2 B4 b3 c4 ~) Oc/o Human Resources
Fax: 514-694-2674
$ T* ]8 O$ `6 l7 \Email; careers@kaycan.com
Web: www.kaycan.com.