Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
assistance to apply for, let us know and we will arrange for an
# g) `- J2 @; |. {# Y( \# H) _0 Pappointment with one of the counselor.
) T! |: z8 _8 _) L: ?$ q& _, h
* E6 x- X8 j" h. E  `6 o9 \Level II - Call Centre Representatives (Permanent)
+ p4 E4 @( ]& i* t* ?Competition Number: 65A11 16
Job Category:Customer Service / Call Center
3 {. @$ }5 t$ m, G6 |$ uPosting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
Job Location: Edmonton

* @- _& |8 b% X/ q; I4 r, s) }DESCRIPTION

AMENDED - April 26, 2011
, J% C( b$ ^3 L  H6 FATCO I-Tek is currently recruiting qualified permanent part-time
; C/ L1 I/ C  L" P(16-30) hours per week, Call Centre Representatives to work in the
Call Centre located downtown Edmonton . The pay range is from $14.83 -
) b$ r- j8 D! ?- F; t$ 18.83 per hour.
+ ?( G1 m1 N6 D: oShift Differential: additional $0.80 per hour for hours worked on
Saturday, and $0.96 per hour for hours worked after 5:00 pm.
. [( j+ l5 y0 ?
  D# @, x! a! N. n! n
/ n% U1 S. D% @0 X* @2 `- f1 `9 y' V$ qThe Level II – Call Centre Representative assists customers by
0 m+ x( S6 G& nresponding to
residential, commercial and rural account and/or service inquiries or
2 J6 k3 s5 g' B( X0 ]7 ucomplaints received by telephone. This role is responsible for
delivering
/ V5 H4 P2 L/ Q3 ?. }/ J: |excellent customer services by focusing on first call resolution.
- P/ `. M! J" w/ D3 t: a$ e
- s; d6 [4 \/ p% c
# T4 H6 z8 W" l+ \' n
3 ?( t6 L+ U) ~9 L: n7 ]$ K1 KThe Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
8 v, I0 ^' a# @, h& K! @8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
" B# a8 x7 S1 [# R' ?Centre employees must be available to work all hours of the Call Centre
for
scheduling purposes. Work schedule will fluctuate.
" T  @; }& [/ j$ R! H

6 r7 ]  `! b; E8 n( k
( ^! V* b# E5 j( @: B, T8 PThis position is administered under the Canadian Energy Workers
Association
Collective Agreement, Job Posting provisions.

) P. {0 T! j6 `. G$ ?$ M+ q9 FRESPONSIBILITIES
, x. a: l; |4 f% L9 Q+ C( \
- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
account/service
inquires.
- Solve a wide range of customer issues in a dynamic, high volume
1 B  x. w; D. t" [# v6 P0 s- S3 Land
" {/ R; g" P9 T9 s! yfast-paced environment using initiative, creativity and
( z0 ?4 `0 n5 i, P$ |. u1 qdecision-making
skills.
6 p/ f! n7 m0 C. A  W; n- Up sell, Cross sell and retain customers is mandatory.
# |: m* D8 l, o. H9 P- Provide information to customers relating to energy management.
- Calculate customer bills by performing complex rate calculations
# B- [) O' d; s. ?" ~while
- U1 |% }1 r! P& m0 d8 d0 Jusing a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
+ u/ M( X$ _, q5 J3 yamounts, account status and receipt of payments.
- Process customer account information in a measured real time
8 y6 M6 L, Z9 t2 p1 O+ m) genvironment.
- Provide caring customer service to all customers.
- Defuse potentially unproductive interactions with irate
% j2 L: r1 W" r# A- ]: Bcustomers.
- Respond to emergency customer service calls in potentially
5 q5 D7 j: L+ F# Q0 V1 `life-threatening situations.
- Work with minimum supervision.
4 a# v7 Z$ s5 j- ]5 `6 l. |! v- Understand and abide by governing legislation, codes and
compliance
- o: c  L# A* W+ o, Vplan.
( N4 W* P2 _8 H8 `/ C
QUALIFICATIONS
7 H9 ?: {6 o. y- t; t9 t
, }3 I4 }0 [( X+ V7 g! Y$ y4 _. o7 R- Grade 12 Diploma or equivalent (applicants will be required to
" H* d) n( _( m# U1 ^9 i1 Wprovide
/ T9 ?0 T- D5 O  z4 ~' Iproof of education)
$ p. R) g) K! }. y4 L- Successfully complete the Call Centre Simulation Assessment(s)
6 q$ |6 J' s% o  ~( o5 j4 w- O- Proficient skills in PC office applications (i.e. MS Word) and a
7 w- I  i3 ?: R* `# n) J- Tworking knowledge of Windows XP.
; u" N5 n; ?. h7 F! \* A- Proficient keyboarding skills.
* M5 k/ x( c: F% O- ?/ ?- Call Centre experience desirable.
/ }2 i3 c  s! I- Demonstrated reliability and ability to work rotating shifts.
& R: p+ C" o  Q- y- Effective professional written and English verbal communication
$ q. h1 M! l8 g+ w5 n% D0 c# v: y- `skills.
" o/ O- ~8 a5 s' Z/ n+ x, j- Flexibility to perform in a dynamic work environment.
2 g2 t' }9 a: ^5 X. {- H9 K- Positive interpersonal skills to thrive in team orientated
" K9 `) O3 m/ d) k$ N9 g/ R6 ^environment!
( Q/ `2 m) F$ @$ z- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
- Ability to apply appropriate judgment in the management of
confidential information.
- Clear Criminal Record Check.
$ z: [6 K* d/ x7 P+ x9 Z
' d0 ?3 l3 @0 i: X+ X, C0 W  lGood luck,
, ?7 K1 W) w) z8 W
) h6 l0 M: r( \Karuna Bhavsar
) O, u- I. Q: W( h" }* w
Welcome Centre
Supporting Aspirations Connecting Dots

2 i& s2 H; e$ e! z% p#335,TowerII
Millbourn Market Mall
7609-Millwoods Road
Edmonton,AB T6K 3L6
5 B- Y' [$ X% z+ _$ DPhone # 780-462-6924
& i8 r) k" r6 OFax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真