Volunteer Services Coordinator

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The YWCA has an opportunity for a Volunteers Services Coordinator. Volunteer Services supports a number of programs and events within the organization.  This dynamic position is an excellent opportunity for an experienced Volunteer Coordinator to make a significant contribution to the YWCA.

This is a full-time position working 37.5 hours/week.   The Volunteer Services Coordinator reports to the Chief Executive Officer.
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Job Responsibilities:

OPERATIONS
6 M+ F; ^8 U% u* O0 R( u- a•        Responsible for the development, orientation, coordination, recruitment, screening, training and integration of volunteers into YWCA programs, services and special events.
& v' d% w0 U! P+ X' p•        Assist in development and implementation of policies and procedures for volunteer services.
' u: m# r$ l+ T$ r( ?# Z7 S•        Maintain the volunteer files and update the database using Raisers Edge
, O6 e, Q' }+ m•        Ensure that appropriate training is provided, on an on-going basis while giving volunteers opportunities to expand their knowledge, expertise and skills.
•        Develop and implement a comprehensive volunteer recognition program.
9 p% T; O; @. W  R. H# h$ U( S3 x•        Measure and report on key volunteer metrics including satisfaction, engagement, turnover and volunteer hours.
# ~& o5 g) K7 R: v•        Identify and implement best practices in regards to volunteer development.
5 e& t- L( F# J' h•        Facilitate placement of  practicum students, and grant-funded personnel throughout the agency, in order to provide appropriate career development opportunities
" F! B5 G" L. f" ^! y/ t* V•        Collaborate with other agencies to provide suitable placements for Persons with Developmental Disabilities. Orient volunteers and their support workers, schedule work-dates and provide direct supervision when required
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- @* N. X. j: {- I! |* U+ S3 i" T$ CSPECIAL EVENT PLANNING
•        Plan and execute the Power of Being a Girl Conference, in consultation with the CEO
•        Book the venue and speakers, register participants, provide on-site logistics and complete the post event wrap up
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ADMINISTRATION
•        Develop and maintain job descriptions for each volunteer position
' }' G: I+ E" T( s% s•        Maintain secure volunteers files in accordance with privacy legislation
•        Provide feedback on volunteers’ performance, as appropriate
$ o7 d6 |  ^3 L" d( D% Y•        Ensure Human Resource policies and procedures are adhered to within the department
•        Maintain an up-to-date Policy and Procedures manual for the department and develop new policies and procedures as required
•        Ensure that all forms related to volunteer recruitment and placement are up to date and implemented throughout the agency
•        Develop resource and orientation materials for Volunteer Services
. X. N9 h# ~: {- ~: h+ e  p7 A•        Maintain monthly and yearly volunteer statistics for reporting purposes
•        Prepare a regular monthly program report



FINANCE
•        Ensure the program operates within approved budget and be familiar with potential variances
% I0 A2 X! \3 q4 L& A1 n•        Prepare volunteer statistics for grant and funding applications, for this program and other programs within the agency. Provide supporting documentation when required

INTERNAL/EXTERNAL RELATIONS
•        Act as liaison to the Y-Knit group of volunteers
•        Act as agency’s liaison to other volunteer organizations (e.g. Volunteer Management Group, Volunteer Alberta)
•        Follow up with correspondence to outside agency volunteers as appropriate
•        Attend external functions such as volunteer fairs, trade shows, and special events as required

Qualifications:
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9 F  v  o4 d- J•        Minimum 2 years experience in Volunteer Coordination
•        Excellent organizational skills and multi-tasking ability
& E) [6 \% h5 _: e•        Demonstrated superior volunteer supervision skills
•        Collaborative working style and excellent interpersonal skills
0 b6 W5 R! H. Q1 G# ~" Y0 m•        Ability to work to meet deadlines and to work under pressure
•        Ability to work in a team-based environment, with cross-functional work teams on projects
•        Sound judgment and ability to maintain confidentiality
•        Knowledge of Raisers Edge software would be beneficial
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  H: `2 g5 `" E. ~/ M7 ?How to apply:
Please submit all resumes to the Recruitment Coordinator:
# x! D3 Z' f# |& K; q: y, D7 D* \Email: recruitment@ywcaofedmonton.org
" |" G! H" Q* R* E$ L. WFax: 780-425-7467
0 s+ S8 D2 f. D! SApplication deadline: October 29, 2010