Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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' |/ c" u, c0 m% k, CThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

/ {- d( Q' `) L2 c* lJob Responsibilities:

% w' f2 |/ U! G" U  zReception:
% e( ?3 D( ]5 y•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
$ a9 x" x( Z7 W1 h  u* [•        Answer multi line telephone system
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: _% u' m! E, q" vAdministration:
$ j0 ^. }* u9 u; B, J: q/ }•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
, b) @8 s& v! |( \# n# K& y•        Input and manage high volume of data
% w$ t' F; h6 I! p% {; Z" K•        Update and maintain databases
1 k" R) Q6 z* n& g1 F•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
, B5 W8 v# S, `0 @- V" |3 k5 ~•        Process payments and complete weekly deposits
' ?8 l1 _" l8 V- ?9 {# J4 h! B+ o. }•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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* e; U1 L  J& b1 Y6 K•        Minimum two years experience in areas related to office reception and office procedure
5 \& D: Y' n# F7 s' }( S•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
* i/ L  A; w; N% P7 }* v( O! O•        Able to interact positively with a diverse population
( L; i. K6 ~8 I- l0 Y: d•        Strong customer service skills
•        Strong organizational skills and abilities
# C9 K% F% X- S6 J( z•        Knowledge of HOMES database an asset
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/ H+ @0 V& P6 `/ LHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010