Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

5 z% E* @7 G( `# m' q2 M$ PThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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* e3 H# [1 `& {Job Responsibilities:

5 M6 K3 S$ f7 ]2 ~9 w! hReception:
* l. x2 ^! A7 Q•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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5 [$ K) O; h# m8 I) hAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
" r: t% ]8 P* ?5 I- H5 I5 `•        Input and manage high volume of data
•        Update and maintain databases
) g& ~6 n) Y7 h. i•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
( M+ s5 v+ m0 I1 C; J: O•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
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3 K0 H- H0 B: R- `2 D•        Minimum two years experience in areas related to office reception and office procedure
; W! S; l* m  z! W- U" A9 V•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
- o) a' }1 Y0 v( D•        Able to interact positively with a diverse population
•        Strong customer service skills
* }0 I2 n1 s5 G+ b- |•        Strong organizational skills and abilities
6 K7 M% L) N  n5 |: V1 v•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
* O5 ]( H! v9 Q/ n1 `Fax: 780-425-7467
Application deadline: October 22, 2010