Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

0 T# c" V4 |; E- m! p5 a6 oJob Responsibilities:

Reception:
' }/ p  |3 x! f( N" @9 @, I9 J$ ]•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

# }1 P# K1 S) Y0 i; PAdministration:
3 m% M5 D" `+ ^9 `  H•        Schedule client appointments and counsellor workloads
+ u2 v( G. n2 u•        File and organize paperwork and files related to client visits
' Z% v0 F0 v0 _# ]+ _3 P•        Input and manage high volume of data
•        Update and maintain databases
) V+ _& A9 f  R+ _$ P•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
, K6 ^- A# N* y, d2 Z•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
% ]. j! {- b- y, p: o0 V•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
9 M/ U7 G  G+ m+ P- x0 V•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
. W- p+ t% |3 Z% [$ H$ E•        Detail orientated and ensure accuracy in work
& F* d+ \/ l" R; C3 v: y•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
. _0 m; F  i/ C/ Z9 }- e' ~•        Knowledge of HOMES database an asset
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How to apply:
& H; J' h5 X5 O1 NPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010