Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

) n5 X' Q0 Z9 ZJob Responsibilities:

Reception:
6 W0 U8 t3 o* c% o8 c•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

2 b1 y+ |" ]( c' {9 CAdministration:
•        Schedule client appointments and counsellor workloads
' G2 ]' T/ h8 m7 D7 S/ ]•        File and organize paperwork and files related to client visits
6 j4 r, U  U% F•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
# ?* `# {" g; p•        Organize and directly support group materials and documentation
( N& t0 P/ t) f6 _7 C' v•        Process payments and complete weekly deposits
7 G$ l% j' c9 _5 d6 t- P4 c•        Write and revise business correspondence and forms
+ ]6 I2 ^  `2 b* ?& Q# P•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
+ O5 w) k$ O- R•        Thorough knowledge of services and programs offered by the Counselling Centre
; c; [) P9 S9 ^2 i( Y•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:
5 q2 h1 f: f" U
9 N. U, i- ]5 g7 K•        Minimum two years experience in areas related to office reception and office procedure
- `' B1 f8 j/ G7 \$ ]* ]•        Proven experience and proficiency in Microsoft Office including ACCESS
7 X% Q: `) B% K/ S; f' s5 T8 U•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
/ |2 C+ Y$ j% B( X  Z•        Strong customer service skills
•        Strong organizational skills and abilities
- y8 q/ b+ p4 T0 R% I- ?( r' b- x•        Knowledge of HOMES database an asset
8 b: |0 _7 W, ?' Y
How to apply:
Please submit all resumes to the Recruitment Coordinator:
  f( U8 }/ r* [$ t) @3 N- O7 }Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
Application deadline: October 22, 2010