Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

, o* v. v9 d0 N; gThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

* j5 N" U. d* }8 f- ?9 c# M* vJob Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
6 U2 P8 `3 o9 ?7 d$ C. u; g# R•        Answer multi line telephone system
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3 ~! M+ n$ _+ T$ Q! \Administration:
8 z& ?6 t5 Y1 X& }" y7 g$ C•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
! s8 b/ L6 q# F# U•        Input and manage high volume of data
•        Update and maintain databases
" \' H6 H; t5 A% _3 J•        Generate monthly reports and statistics
. ~+ h- C+ w( I  a' g( l$ G•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
# O7 [9 K; d4 i: O- q; z2 E•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

8 A) u8 g9 g9 r  }! y& r: I0 v" B•        Minimum two years experience in areas related to office reception and office procedure
$ s$ x  b3 m% W2 S: s' i3 a  `8 x3 n•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
0 p3 v% r3 {% m; V# w2 c( b•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
2 s! C: Q, i' e6 u5 E' M•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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3 i6 G5 h" i- iHow to apply:
8 s/ m1 m8 G; H7 v5 @/ I6 u$ ^Please submit all resumes to the Recruitment Coordinator:
2 E) r1 o. S/ M2 ~) \2 MEmail: recruitment@ywcaofedmonton.org
. v. g8 Z  |9 Z+ T# gFax: 780-425-7467
; E$ {/ p6 E7 y7 [Application deadline: October 22, 2010