Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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% U. Y  S) W7 L$ wThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:

Reception:
# S$ E4 c7 H0 S( y0 J* W•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
2 v6 g8 {( X! \  j7 r•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
7 P3 P# t2 M& _9 r. o. V•        File and organize paperwork and files related to client visits
8 f7 i0 G5 `" Z•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
4 x" X9 \3 t* S4 ^  ?2 c" a•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
0 }) |4 W- i% W* j  F8 V. V* Y( d" z•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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! Y* ~  T* {3 k7 q3 a4 pQualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
2 h, ^: w; X' J; s•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
4 k; A( T, E  R; b  X  {•        Strong customer service skills
2 Z/ T8 {/ \4 \$ u. k, T% b•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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1 _7 x% p8 v" l5 ]How to apply:
4 ~* U$ z) ?! c/ J3 e) IPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
; |2 S4 f  g. sFax: 780-425-7467
Application deadline: October 22, 2010