Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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' x) I5 X# K: ~2 j- q  O4 nThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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" Z$ G9 p5 X4 ]+ a& [Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
3 P, ?$ Y0 ]5 z& G•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
; W3 Y& `6 c5 o2 l. j5 z8 i•        Input and manage high volume of data
•        Update and maintain databases
; ]( A/ p' _% Y7 L  l•        Generate monthly reports and statistics
. T6 W1 M5 g5 Q3 y. `' ~•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
  F- Q- U( `. K- e- J•        Excellent verbal and written communication skills
4 Z- I) F6 Y8 D0 _; Q5 T5 F•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
' q7 w& V1 B( M  K. X) W$ S( f•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
; [6 p  e$ {  ]& O# a# `/ QEmail: recruitment@ywcaofedmonton.org
6 G% f7 \7 F# F3 T' @- SFax: 780-425-7467
1 x9 y* O* Y& X, E) v) r6 UApplication deadline: October 22, 2010