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[招聘信息] Service Coordinator

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发表于 2010-10-13 08:05 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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' |/ c" u, c0 m% k, CThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.+ U5 V4 `' N& D

/ {- d( Q' `) L2 c* lJob Responsibilities:% a  K0 {, s/ I) @

% w' f2 |/ U! G" U  zReception:
% e( ?3 D( ]5 y•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
$ a9 x" x( Z7 W1 h  u* [•        Answer multi line telephone system
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: _% u' m! E, q" vAdministration:
$ j0 ^. }* u9 u; B, J: q/ }•        Schedule client appointments and counsellor workloads; t" Q6 H+ Q. r; B
•        File and organize paperwork and files related to client visits
, b) @8 s& v! |( \# n# K& y•        Input and manage high volume of data
% w$ t' F; h6 I! p% {; Z" K•        Update and maintain databases
1 k" R) Q6 z* n& g1 F•        Generate monthly reports and statistics( L& n' A( F- ?) B  y- |3 _, L" F! L
•        Organize and directly support group materials and documentation
, B5 W8 v# S, `0 @- V" |3 k5 ~•        Process payments and complete weekly deposits
' ?8 l1 _" l8 V- ?9 {# J4 h! B+ o. }•        Write and revise business correspondence and forms. i  I' [2 Z: a- ?0 r
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors$ t5 u% y- i7 D9 B/ C$ K
•        Thorough knowledge of services and programs offered by the Counselling Centre3 f, v+ `7 C* l
•        Ability to handle inquiries about programs and services to other community agencies and to clients6 {4 s0 b& R* I+ R6 x
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Qualifications:
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* e; U1 L  J& b1 Y6 K•        Minimum two years experience in areas related to office reception and office procedure
5 \& D: Y' n# F7 s' }( S•        Proven experience and proficiency in Microsoft Office including ACCESS 7 B# [% Z; @( \& Z4 j
•        Excellent verbal and written communication skills- {- s9 F8 R- {- k- `) b& H
•        Detail orientated and ensure accuracy in work
* i/ L  A; w; N% P7 }* v( O! O•        Able to interact positively with a diverse population
( L; i. K6 ~8 I- l0 Y: d•        Strong customer service skills6 D9 V: M9 X2 r. @1 n- a7 i
•        Strong organizational skills and abilities
# C9 K% F% X- S6 J( z•        Knowledge of HOMES database an asset
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/ H+ @0 V& P6 `/ LHow to apply:/ V9 g5 l: L$ Y/ D$ ~
Please submit all resumes to the Recruitment Coordinator:' l, t6 B, v8 y7 _8 W- N  @
Email: recruitment@ywcaofedmonton.org7 u$ F6 M; f  @/ p7 R1 z) J6 U# \
Fax: 780-425-7467: _' O! J2 ~0 I, H" P2 U1 o
Application deadline: October 22, 2010
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