Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
4 ^0 y2 d, \' O2 R) x2 [
This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
1 U" A% q/ f/ P' W( ~
4 a7 d9 Q' @$ I9 {' UReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
. W  M  Q: v1 p) C•        Answer multi line telephone system

4 z- {, F% U% ~, J6 e( `7 VAdministration:
  R$ E/ Z9 `# y/ @3 l) [! W/ Y( O& j•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
- \' e) B0 ?2 `/ J. C8 d•        Input and manage high volume of data
/ V- B, f& S4 Z5 i" Q  E, {9 M•        Update and maintain databases
6 Y. M6 I% I6 V, j$ Y$ X& J•        Generate monthly reports and statistics
& W9 M2 {& b: Y' Y$ F/ Q% u•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
3 d1 d6 m  j; N3 y7 z" k) A4 w•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
3 l3 |, q3 N. q7 H3 o6 u# E•        Ability to handle inquiries about programs and services to other community agencies and to clients
3 G1 i* G, a! g% [) @
Qualifications:
) R) G! z$ u- F8 h, @$ s, D
0 N& o4 \, u" q! I5 d7 M* n•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
% m/ `9 H1 l% u: n( ~+ F4 K•        Excellent verbal and written communication skills
8 J" }6 |' f2 s2 t5 P•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
- Y) J( Y: h. c3 m  U•        Strong customer service skills
: f3 x4 d! C2 v' U! l•        Strong organizational skills and abilities
" V7 O- H5 c$ w1 Y% ^* |9 I4 ?•        Knowledge of HOMES database an asset

How to apply:
' g' ]+ w- \/ c# p* h% a1 FPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
4 u1 h  v# w, T& X& r6 x* _) NFax: 780-425-7467
' M2 w2 K& ~) Y8 t7 EApplication deadline: October 22, 2010