Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
8 U+ U' m- U4 U5 n
About TELUS
9 c6 j8 r' c& J7 r4 }
6 \6 Z4 y9 ~- H- E2 Z$ V2 F, U. cTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  
1 B: D" G3 M8 F. m9 e# z, `


Key Responsibilities:

7 ?5 A$ v8 d- W" O( r: f2 z9 z

1 g3 G4 ]3 |( ]' XWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

# C3 V1 F  U8 d- z
/ J( b9 C! i/ ~& A
You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  

In this position, you will:
  _: ^* }# x* P! M; s
' b' d. \. H3 A% U$ w) x5 [9 c: k$ cProvide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
4 }2 b: N3 j6 X/ h5 u) ]( `: P/ nHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner

. Q0 ~+ N. M  s9 X6 H2 ?# _
7 v4 F& v' ?& F1 R, D In return:
, Q3 g9 r7 P" @$ F

  d& x0 r7 [: y# i4 ^8 ?
You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

  
" A' P: e* @: M. m1 h
You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

8 b& I; k: h1 v/ L


Qualifications  
* @3 K4 b8 r) U/ Y+ \0 X7 \5 b2 Q7 RRequired Knowledge:
9 D9 x* K3 m* I2 K- ?5 L
Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
0 U( w- e+ ~" |8 T) a6 B5 }9 HFamiliarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
& h5 d8 i3 E4 f
6 j& W9 }1 [+ u7 Z6 o5 M5 r  |$ `% Y
+ _  d0 T' @3 `) F* c4 b+ i0 i. d

Required Skills and Abilities:

6 `7 s" a; e( |" R8 pMust have exceptional interpersonal, oral, and written communication skills.
6 n( }  h) X! J1 A6 xStrong problem-solving and trouble-shooting skills.
; n& W8 A; S$ N$ PAbility to work independently with minimal supervision.
. q$ J7 _* M" t- N. d2 ^! {) xMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
& C- p/ P$ t: D- y2 mAn aptitude for recognizing and creating sales leads is an asset.
! b$ O6 {+ e: W5 h: P% L& m6 W

Additional Requirements:
! s9 A% t' a* t5 I) w9 E
Reliability and regular attendance is essential.
* r# j/ A% Q+ l% iMust be able to work in a measured and monitored environment.
* P' l7 w' }  x. t4 T5 r" MAbility to work efficiently in an environment with limited ability to move about.
1 k; U1 T3 N# d1 S4 i8 g  WMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
; ]8 |% p% z' o

TELUS Values in Action



8 E# P6 D+ ?: u* i9 s  NTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;
# [! b& J4 N' m* P! \
We embrace change and initiate opportunity
% P( V2 o" R3 A+ S% OWe have a passion for growth
We believe in spirited teamwork
' A5 c  I# d% _4 ~We have the courage to innovate
  

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了