Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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9 X, z+ n0 u# U& g8 ~6 b2 WAbout TELUS

3 N7 m; Z. [* A0 A7 kTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  

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Key Responsibilities:



We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.

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7 f6 X& a: E3 |7 }4 gYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  

  

In this position, you will:
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Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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/ e& G* `$ T; `, d" dYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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0 x& d+ I# ?& f5 V* e+ R6 p+ BQualifications  
Required Knowledge:

Technical knowledge of data/IP products and services.
( X) i1 R& x4 N: n# ?! ^6 uTechnical knowledge of voice products and services is an asset.
7 ^1 |. v. l( Y% U: X+ _6 |Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
Successful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.

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Required Skills and Abilities:
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" x7 ?; J# I' W& ]Must have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
% R+ Q4 |7 v# G0 t0 N' D, P) Q5 UMust maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.


; {2 W9 F6 w3 @, t0 o Additional Requirements:
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Reliability and regular attendance is essential.
1 Z# q1 T& m' \9 `0 l2 ^% qMust be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
. g! `8 |" ~; {7 r) Z- aMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
0 R2 V4 P4 V7 g0 sThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

( O* o& W9 o9 d6 H7 i" X; ^% K) G9 bWe embrace change and initiate opportunity
2 m. b. u+ W' \We have a passion for growth
8 |' h5 q! }. h0 q; |We believe in spirited teamwork
, H7 X  h% S* S6 H5 \+ S! ~6 E' PWe have the courage to innovate
  
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; q2 T$ s) v& e1 rAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

6 `7 |' }5 l- P. j  V现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了