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Customer Help Representative - Edmonton – ADV14742 o/ \; q% s0 W5 G& b: d& K$ r
8 j0 r' F+ L. D, |% dAbout TELUS
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities: E: [: O8 T' ` `. p# D& N' Y
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. # A3 Y- Q% c# x# s4 _. T6 j
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In this position, you will:
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Provide service to TELUS customers.
% z/ L% o! [# _) dIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
; I4 L5 [2 l( I' SHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner8 {, [0 Q: j$ k9 B+ u8 s
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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( g+ [! q) E. ^5 CYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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7 i& A6 U3 X+ DQualifications . C0 ?) V1 V8 H) M" i
Required Knowledge:
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3 I; n$ H4 A2 _$ E7 VTechnical knowledge of data/IP products and services.
: z" i/ t( @+ W; g+ w- y2 w5 b2 x1 y. }- FTechnical knowledge of voice products and services is an asset.
) d+ H; Y5 H+ F) z8 T. Q; E0 zTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.1 o+ W6 h' }( ~/ S
Familiarity with trouble reporting systems is an asset.
* j" Z- C! } { _6 y8 o, S( C OSuccessful experience in a customer service environment." W: P4 h/ n; R
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:
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Must have exceptional interpersonal, oral, and written communication skills.
, W" U8 a* C6 T9 E0 d8 _ HStrong problem-solving and trouble-shooting skills.
; V& g: K; N8 I4 B& s( HAbility to work independently with minimal supervision.: E8 _" Z# O9 P* B* v- n; m
Must maintain a high degree of accuracy and attention to detail.1 K( r7 V G* |" n: k) ^
Ability to effectively compile and analyze data and make sound recommendations., `/ ~- [; }) h! r
An aptitude for recognizing and creating sales leads is an asset.
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( O' r2 L7 J/ h/ F" v Additional Requirements:
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Reliability and regular attendance is essential.
0 K0 N5 h7 X; ]/ w" d) CMust be able to work in a measured and monitored environment.
# F" {9 g; a5 ^5 yAbility to work efficiently in an environment with limited ability to move about.8 U% N. Y. h6 h% n5 Y0 K' t4 W6 A
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
$ u8 Y" [$ i0 |# n P9 j' kThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.! X" M0 n2 z- R; d: j# k5 r
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" [' O3 Q% ?) F/ O5 ~: s TELUS Values in Action4 d+ `. j4 G+ a. A
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3 L( C3 b, V8 y4 `4 f' zTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;5 [' T. }# M+ K2 T* G5 s" Y
+ Q- {/ }/ |* Z! b2 L$ OWe embrace change and initiate opportunity
j" o }$ B3 ~) j1 Q, CWe have a passion for growth
. P. Z; B9 x$ o) Q! f# u& A2 XWe believe in spirited teamwork0 g7 N, U: q. Z& h1 a
We have the courage to innovate
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, m P$ @0 \8 m* B% f5 SAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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