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Customer Help Representative - Edmonton – ADV1474
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About TELUS
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6 \6 Z4 y9 ~- H- E2 Z$ V2 F, U. cTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities: y, v! H& t$ [7 d+ ?+ ~0 I( ]" [
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1 g3 G4 ]3 |( ]' XWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.& B& q+ c* y" c+ T: g6 Q( d1 D* i
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 8 u7 m8 F% ^/ S7 L" ~" [
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In this position, you will:
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' b' d. \. H3 A% U$ w) x5 [9 c: k$ cProvide service to TELUS customers.4 @' t" {; \9 C
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
4 }2 b: N3 j6 X/ h5 u) ]( `: P/ nHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner8 G: X/ J6 ~: B5 h0 R
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7 v4 F& v' ?& F1 R, D In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.* Z6 b7 q6 X0 w' [+ Y9 V. k& J
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.0 Z7 K) _8 q. w6 x" }- ~; T
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Qualifications
* @3 K4 b8 r) U/ Y+ \0 X7 \5 b2 Q7 RRequired Knowledge:
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Technical knowledge of data/IP products and services.6 m6 |6 q+ y% R
Technical knowledge of voice products and services is an asset.. a9 P$ F4 O0 \
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
0 U( w- e+ ~" |8 T) a6 B5 }9 HFamiliarity with trouble reporting systems is an asset.# G1 P6 L- J4 g+ }: O5 ^
Successful experience in a customer service environment., }6 o, A5 H9 I% |1 J* J; B
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:! P3 T. H4 n+ m
6 `7 s" a; e( |" R8 pMust have exceptional interpersonal, oral, and written communication skills.
6 n( } h) X! J1 A6 xStrong problem-solving and trouble-shooting skills.
; n& W8 A; S$ N$ PAbility to work independently with minimal supervision.
. q$ J7 _* M" t- N. d2 ^! {) xMust maintain a high degree of accuracy and attention to detail.1 L9 s5 e8 q, ~) o; R
Ability to effectively compile and analyze data and make sound recommendations.
& C- p/ P$ t: D- y2 mAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:
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Reliability and regular attendance is essential.
* r# j/ A% Q+ l% iMust be able to work in a measured and monitored environment.
* P' l7 w' } x. t4 T5 r" MAbility to work efficiently in an environment with limited ability to move about.
1 k; U1 T3 N# d1 S4 i8 g WMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays)." C$ g( c, Z2 m* O8 A
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action" a! D, N! Y. G$ R- [: p2 i! t5 z
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8 E# P6 D+ ?: u* i9 s NTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity
% P( V2 o" R3 A+ S% OWe have a passion for growth8 I% q( @8 Q. t! @% O
We believe in spirited teamwork
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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