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Customer Help Representative - Edmonton – ADV14743 M/ `7 ]1 G J9 M
! w6 d, U* K/ b0 s" H- u9 eAbout TELUS
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% c8 r6 [. c: L5 jTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 2 H) c% Y8 z. `! e2 I2 {$ e
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B5 T. p! i& B2 o$ PKey Responsibilities:7 i9 X$ y( h1 Y; w7 A
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.5 s# l9 j) `) R/ g( T
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8 z5 P. i, x0 j; b! ^5 e4 O( wYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 9 ?# c5 ]$ d. U5 P0 @" \
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% S+ ^* j; E( {' B0 }: D In this position, you will: 5 G4 |* b; U0 m! C: [
4 n( z+ U! w* q' @Provide service to TELUS customers.
! H% E! a& U* e' r) p. hIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
" r; [* E; E" ]1 ^' c" fHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner3 e* P2 E9 X" B
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In return:
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4 s- v" p: A, t, F6 d" X0 q4 s! `" IYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.6 W D0 z8 G5 V, |
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+ j+ M" r$ L S" q. qQualifications
6 W, S! E& O( ^, DRequired Knowledge:
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Technical knowledge of data/IP products and services.' L) k- h; M: m) ^+ y! S, p4 v- {
Technical knowledge of voice products and services is an asset.
% y5 f4 w9 J- v0 Y7 v4 @Technical knowledge of the Internet, Internet technologies, and technological/industry trends." Q% z, B O2 J' h; H1 Y* P v4 S. Z
Familiarity with trouble reporting systems is an asset.
: i) [+ h# v5 ^0 Y) Z8 o! dSuccessful experience in a customer service environment.
" e4 ?3 ?0 n b0 S: Q: aWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.& {" c9 O6 A8 k* I9 \5 D* w' @
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) {, A- H) s0 ~Required Skills and Abilities:
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~1 p0 J7 O* F+ Y, {. V1 [0 e/ hMust have exceptional interpersonal, oral, and written communication skills.
4 C; O# u& I2 {/ ]* YStrong problem-solving and trouble-shooting skills.
6 a8 q2 u2 V" E& G3 ~1 h- \9 yAbility to work independently with minimal supervision.
3 p8 T7 |& o' H7 @( ^Must maintain a high degree of accuracy and attention to detail.
" x$ G- c8 e' {" }# l& RAbility to effectively compile and analyze data and make sound recommendations.) {3 O- m$ M: y$ h
An aptitude for recognizing and creating sales leads is an asset.' _, M, c- x9 m" g
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Additional Requirements: - o( A! [9 x/ T, M' q% I
0 f$ [6 c; f# ?0 i3 ~Reliability and regular attendance is essential.
. Y7 U: s+ Q$ p9 \; g8 C) RMust be able to work in a measured and monitored environment.8 V, s- }6 S$ G! ]; U
Ability to work efficiently in an environment with limited ability to move about.9 t, `8 @9 [: Q( D& k# R" c. Q3 u% E
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).+ x' ?$ G8 `4 L2 R5 s
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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9 E7 b( M. R s TELUS Values in Action
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. @& `, L1 v' E- o0 ZTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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) X( e+ v- P2 y+ D# J* }4 {8 l" mWe embrace change and initiate opportunity- u1 x7 l* |8 t7 C) F* E2 N9 |
We have a passion for growth
% M9 m) g& j% m2 ]2 \We believe in spirited teamwork
4 G3 |# e. F& b5 f1 PWe have the courage to innovate9 Y- \+ O+ t) o$ `
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3 u% M0 h9 s ]# w1 e( m( ?At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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