 鲜花( 0)  鸡蛋( 0)
|
Customer Help Representative - Edmonton – ADV1474' n" f5 [- N/ H% F4 C
) d3 h$ P% t) D& S
About TELUS, y* O* t- D) A! y" M! [
2 D/ u& M% V; n L! ]TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
- `/ x& C+ e. g6 e. c3 O) I9 q( W4 }" x' M& ~4 y" M" S# o5 q y& r% x2 h
: ?3 r# e8 q$ d( I u2 |: X9 n! d- R2 S- s
Key Responsibilities:7 J9 }/ X; H, F# F3 ~6 H
3 m: Q5 |8 k+ X) ?+ U7 U' e0 Z 1 t) _ C8 s* q" h/ U
3 j* q$ h2 [1 h: S/ I5 y+ n- Z2 EWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.4 v- w" B4 W# X" {1 Z( @' @
6 u6 e+ O- j& w% L, H1 x / w K W6 E& C6 p' r% F% q G& w
( K& O0 m# i9 q3 c8 o& H8 aYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. u( Q! p6 m; Q1 y) ~
* Q' N l U; c# C1 \2 n% p8 ^
& ?5 {4 P) X' \9 r1 S
+ E; b; ^' Q% B6 _ In this position, you will: , `, W6 M B6 l4 }6 E
( t: C2 y" Q$ l9 N) {, X
Provide service to TELUS customers.6 Z1 A7 X# P1 `6 H5 \3 _
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery0 \$ v. n& d; p, }4 v
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
1 ^% z/ O! N" X; _ $ g) b: R% w: U" \# q/ T: w
. D9 Q2 B- x, @# @/ l( f
In return:
: V1 G3 K7 a# N/ v
( j: [1 l; B7 j8 U6 a0 f 9 n( w2 G5 T" l5 F
+ @2 r+ b6 N( R- e4 O
You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.1 C! K( k2 j* A0 v% C6 `
- q, E) t( R- P, c2 K
* A3 N/ a8 k! [% @
! b6 H/ h) H% Z' S& rYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.+ ^: d L7 A* Z6 d2 X$ S9 r
1 U$ T0 x' z) R1 a$ R2 V1 G8 Q5 m
5 N& }" B S$ l) ]0 ]% P4 c8 N: E
* ~3 M/ m; V. q% U 3 r( Q9 U, N( A: H
Qualifications
) d: `' y% x& l1 J, _Required Knowledge:4 C/ {5 B; S0 P$ ^: }
3 Y. B/ T5 T# {' H6 JTechnical knowledge of data/IP products and services.+ ]1 Z7 X) e4 }$ l7 ^: \
Technical knowledge of voice products and services is an asset.
2 V7 I+ s4 w% r7 h! ^ Q r0 MTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
+ o8 M6 G6 ]; Z5 M# @7 Z( T) tFamiliarity with trouble reporting systems is an asset.
! N0 m8 f# j$ W* T8 WSuccessful experience in a customer service environment.
% }5 z/ F6 i3 N( ]. Y6 TWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.- c. _) o" Q1 t3 j! t
5 {: x. n5 e/ M9 x6 e! s5 R3 \
0 j" c' [3 R2 _+ u$ e) _
3 ~3 G1 M, {6 Q/ q
( R# s O1 F1 [0 O' K, u
Required Skills and Abilities:1 M; z/ e( l: w3 C/ F" N: e, Z6 B3 i
8 v! ~4 |! N" hMust have exceptional interpersonal, oral, and written communication skills.1 Y5 \& a a0 e V7 R# h1 r% N
Strong problem-solving and trouble-shooting skills.
2 ^/ i5 t5 M n w {6 ?Ability to work independently with minimal supervision.
# t5 u2 O" t# c; fMust maintain a high degree of accuracy and attention to detail.
1 v8 S5 E# D( m# w0 rAbility to effectively compile and analyze data and make sound recommendations. G0 J. G) {) T6 G5 z
An aptitude for recognizing and creating sales leads is an asset.
1 f; z/ c$ Z6 i ) H" A' p% Y" `/ s
`! R' i* P# c7 l Additional Requirements:
. E+ X( ]# r5 W* ]2 ~
- m+ W* O/ W! OReliability and regular attendance is essential.
# x3 ^! _1 L% n0 n! p: h8 ]Must be able to work in a measured and monitored environment.- l% P/ D! ~% D3 v% d& _
Ability to work efficiently in an environment with limited ability to move about.( ~8 L, m* Z7 U9 ~
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
. `# z5 A6 g' HThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
$ Q; \% Z6 P' @$ C ! p+ Y* y+ O$ a7 j: Q+ A9 I
1 |0 w( D) ?6 f; r: M9 J TELUS Values in Action2 f: z1 Z0 o1 ^* B: R
% U g, u9 p* y* W / ~# @! X& U5 J9 P! I5 p
+ g9 R$ R3 n4 g; p; I; ]TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
$ N+ j+ ]* A3 c( h) M
( x0 U5 f' E( L7 QWe embrace change and initiate opportunity
r+ [3 r4 K" B. D9 Y9 e: y& T& A2 IWe have a passion for growth
) J7 z) M( a$ n: ^9 XWe believe in spirited teamwork8 [6 g! y$ ~6 k D$ z
We have the courage to innovate
6 f; X) e5 q( n g " k. }- U e( k2 e5 k' \5 ]
+ `' v( l! q8 A4 P# |2 ?0 VAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
|
狗仔卡
发表于 2005-11-30 20:19
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
楼主