 鲜花( 0)  鸡蛋( 0)
|
Customer Help Representative - Edmonton – ADV1474; m" C/ Y/ L, `) @. k- h
- v4 h% {* I# L6 z @6 Z
About TELUS
% q4 X+ t( J% p6 x# S3 H
( |+ ?9 a$ {- b9 OTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
* L! ^/ y4 n, g R; c0 u: ~% b, f7 m
" G5 y6 P1 i$ g. z" q, @6 H, y/ m
6 t5 e5 i2 {+ y3 |" CKey Responsibilities:+ s$ h4 Q2 w8 u7 b/ N
8 V. F: ]+ t* m. |5 j
4 M6 L1 C* |! D5 p$ w: X" g3 B& l
' Q" O8 R) {) \$ FWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.9 z* C4 d _- w
o: [. r5 L4 f( V6 ?
i1 r, `" I9 V2 G% J
. Z. K# Z6 ]0 s* HYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. + G' b9 Q7 U) d7 j9 I
n6 [% ]) ~# E9 q , J- ~3 H9 S& t+ @/ c9 {
8 h5 K9 Y1 p# }, B6 u In this position, you will: : }: }/ ^# J- B9 f3 m
" y. i/ w5 P4 s6 o
Provide service to TELUS customers.
, M# o9 s" @4 P( K5 N# T3 JIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
2 O4 r# W" Y1 k' [Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner, |4 i E" C" d
0 Y$ A: m0 B$ |1 J( U3 ~9 i$ ~4 Y' \
+ ?. d7 s/ {/ \& D1 h: z( k
In return:! y3 ?8 N5 j% r2 b* z
2 c3 q& c6 g! r
! P; X4 h I% u8 L# K9 m: w: l% C
2 L' q% n: Z8 h9 tYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
G" s" V/ A0 z/ V9 W( n3 R/ p! f- n! B# H, i2 B! E5 k" Z' k
" X( \5 ]: r- j2 Q4 { g1 ^$ ^# @& V5 l# q# |
You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.& n( \2 S) Q# f/ I
/ A2 G# N0 Q% W) C4 g4 k* u: Q' x9 } " v, R' {4 a5 e
4 A1 c( S% \- `% ^ 3 w9 Z6 j, D, s4 l$ b
Qualifications
$ Q( Q) m) D- x8 T' @Required Knowledge:7 o" a. S. p3 ]
0 u3 j. k8 S8 t! H8 e' {: G' h
Technical knowledge of data/IP products and services.. {% f# w* W* N; l' ?% W: H
Technical knowledge of voice products and services is an asset.
3 P+ B' g, {/ ~, t6 u/ kTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
! T( ?' U- }+ T8 \- EFamiliarity with trouble reporting systems is an asset./ h$ z2 g! b' h* w
Successful experience in a customer service environment.- |3 t: g4 D% [& J
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.1 ?' X* Y0 h! O. y$ l k/ V
& p5 M4 [, K5 x. {2 m. V$ \. d0 M. O
( Z q/ C; h" J * N2 @' I" d8 f( G- \ Q
, t7 S! D/ Q6 q( h; u( _* PRequired Skills and Abilities:
. p# I6 ^2 u; F K8 K3 d! t) r! V, R, c" y2 Y( a" K
Must have exceptional interpersonal, oral, and written communication skills.( B5 m' y/ [1 O/ Z$ d& _6 ]
Strong problem-solving and trouble-shooting skills.
7 k# h4 Z- ]" k' q9 k4 PAbility to work independently with minimal supervision.2 x3 w3 e- C+ H* K0 p7 a
Must maintain a high degree of accuracy and attention to detail.
* a8 p% c& T; C8 p0 KAbility to effectively compile and analyze data and make sound recommendations.9 x# Z9 B$ Y: b
An aptitude for recognizing and creating sales leads is an asset.
' `% o, V' O+ r
5 `: P* V4 m, s. H4 I# h6 ~5 a, A" ~1 {; B' `0 o1 P" c
Additional Requirements: 6 K5 b- S4 X1 Q( d$ b
' y" L. p1 A% a, A
Reliability and regular attendance is essential.
1 S m- e" e; X5 h2 k& [* [Must be able to work in a measured and monitored environment.9 X5 M. |. C2 k5 u' a% }
Ability to work efficiently in an environment with limited ability to move about.% o0 i2 O8 `5 `0 y2 e
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).* d: ?1 B8 i; `9 w7 J9 q% q
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.+ w6 P A% F# n
0 T8 Z& _" {. o2 E' R$ ]
- ]3 I" [* Q# @- v# J' I. }* u7 R TELUS Values in Action) u3 o- W+ ?" Y* x
* p2 |+ `1 {5 P. J/ T
7 Z7 n @4 f, T. a4 }
7 y7 e( v2 L6 }. A# qTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values; x6 o2 T" ~- ^" f7 d# h
8 a j/ }7 L4 a3 V2 z5 v( @9 \+ w' |: _
We embrace change and initiate opportunity
9 M2 Y) h) q! Q! }: x" q) E" ^5 DWe have a passion for growth$ E/ F: w' K, J4 ~3 a2 K/ q9 M, m
We believe in spirited teamwork
9 Y) w& Y! Y8 C* _; ]We have the courage to innovate
1 l! v9 W& \# K0 {" v& e/ D( M # a( X, f7 Z. C0 F+ e. n
5 j! y; I) i& e& s' dAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
|
狗仔卡
发表于 2005-11-30 20:19
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
楼主