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Desktop Support Team Leader
! N- d$ [  \$ u6 B; t, n; D1 [6 DSystems Analyst III
% H6 l! C. Y3 P1 j( s4 x& V& YJob Requisition Number: 90440
7 ~* ]! X) Y7 A1 Temporary Position (Approximately 11 Months)
( b. ^/ N& @/ q( ^0 g4 v( gCSU Local 52
+ ?1 `% _/ D  q6 x0 S7 TCorporate Services - Customer Support
Work Location: 12th Floor Century Place

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/ H( k' H8 y: OFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

# @, f( ^/ v) y0 P2 j0 M· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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& O  \3 G% z! V& b0 F1 l· Working with other operational areas in maintaining an ever evolving desktop support model.

! p3 U& J  O. Q· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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: }+ x+ R* g; s7 ]) |· Performing quality assurance for work performed, in response to customer requests.

( ?% d  }8 O7 z7 ?4 c· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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& w  W( z4 W' M! L! J" K· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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7 [+ u: m& W0 e: ?9 ?" vJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

9 [3 w" K% C9 z  n4 E: t+ i· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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/ |3 j* B$ g8 b5 h$ e8 s· Strong technical, communication skills (both verbal and written) are required.

+ N$ r8 i0 j$ M8 U· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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# d! y; [( \7 ]# R: B· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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$ \0 s1 y) I* N/ T0 ?/ c0 R1 \SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


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; q- E' ^8 X4 I6 x  fGENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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+ a' ~4 h6 P- G* |+ J. z$ GThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
3 E5 _- o# O) Q5 b) t6 [9 fClosing Date: 十一月 07, 2005

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3 s( J! M' |4 f! X) G5 gApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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