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Desktop Support Team Leader
+ O  [8 B) q. pSystems Analyst III
Job Requisition Number: 90440
6 X- h1 ~* q/ w1 Temporary Position (Approximately 11 Months)
CSU Local 52
2 F# U! k- I( o( HCorporate Services - Customer Support
. q& O2 @" \* k+ R: JWork Location: 12th Floor Century Place
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FUNCTIONS:

; g9 }! G+ }/ d! P& `6 ?The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

8 d) e  q& F' K% i% y' y# g· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

0 C* U1 q: h3 D% }7 r; U  K· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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- k/ C4 Y+ P" n0 P  t; M$ i5 A% h6 {* x· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

" o4 z( O1 t; n5 N7 D# s· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

7 X# B, n+ `  P# @& C4 Y· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

) a. t% @" z/ G+ q3 D6 U· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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! Z. N3 z+ g/ B3 _0 \' E· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

- ^# j* e% B7 o$ r0 i* k* [& B· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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+ n3 i3 m# R1 J% |$ H" L* a· Strong customer focused approach to delivery of service is essential.

* q% }* y$ f; {& \( {, v4 J* J· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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" S! c0 l: g; p4 W  bHOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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" g. g5 ~! c& xSALARY RANGE:
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  k2 _, ~- s5 N. k21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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) n& M/ X  i0 U" ~GENERAL:

) y  U7 N) [5 z2 k5 X3 HCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

6 Z# v" h0 |2 E3 L# h7 GThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
- V. x; Y9 ~# JClosing Date: 十一月 07, 2005
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5 W7 ~4 [; s# I9 s+ W8 }9 wApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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