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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
2 R' |' e3 b. i/ l$ D; I5 }4 b1 Temporary Position (Approximately 11 Months)
CSU Local 52
- K4 p0 X/ ]7 }0 t, u5 BCorporate Services - Customer Support
5 G; I9 x( ?9 ]! t8 v: QWork Location: 12th Floor Century Place


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FUNCTIONS:
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2 p: ]: G0 ~1 p# Z7 ]8 SThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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, d. `- O3 E+ O1 d· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

; g. Y# t9 w: S% P# A( n3 Y4 C% ^* }4 u5 I· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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! [# s% f' h9 D2 C5 |· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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" d" v8 j" K( Y& w) i, Q/ |JOB REQUIREMENTS:

9 }/ b% I$ A# g4 V! c· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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+ Q+ |4 H$ y& i· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.

3 r9 {' `0 X, [: ^) Q; N· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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$ ?$ n5 v% m! v' u* RHOURS OF WORK:

8 w/ P& ?8 V+ O. }% w33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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. a% L5 z( ^& d! A0 a2 vSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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Opening Date: 十月 27, 2005
2 @  n  G! o' eClosing Date: 十一月 07, 2005


$ M5 g2 G! J3 _8 i# F4 [9 NApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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