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Desktop Support Team Leader Q* w+ \' z3 q+ N/ h/ Z. F- j
Systems Analyst III
, i+ v7 e4 C$ wJob Requisition Number: 90440
4 A0 Z! M8 H& \0 |. ~1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support ' J$ U5 |0 r& b9 t$ S/ G, o
Work Location: 12th Floor Century Place " }2 A( Q% j K) ~) n$ G; T
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: z% z. v8 D- E7 i9 ]: ^. UFUNCTIONS:* s+ f8 t) I# i$ c5 N, ~; R
) y3 m0 K* s5 g8 GThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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1 U& P6 m" Z, `- S" J" W, J$ `; M· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.) E1 k( _ ?" a+ ~2 A' B
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops." v4 l, o' E- h* ]
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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* ^! b3 Z A6 _6 N· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.* B3 E, @7 d# k0 Q4 _) _
! }- ], {1 ]1 ~+ a9 H" A3 I) U4 z· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.- I3 s% T8 N$ B3 L/ ?/ j0 H- ~
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· Establishing standards, procedures and documentation for the Desktop Support area.4 E5 q- D3 w8 o
" [* B# @; X+ [· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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' P: [9 d! \% b. A3 Z# P5 h. iJOB REQUIREMENTS:) T9 e, [, e& l" A
0 x" E$ o4 t1 x6 V· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.; l( ?& b4 P$ s8 _6 S) b3 f) A! b; |4 Y
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.7 | h) G r4 C5 S+ e8 r% j
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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; Y8 b9 |- z8 _· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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8 I* E, k1 | y( N3 @· Demonstrated ability to plan, prioritize, schedule and execute working assignments./ x7 n+ y5 X- t% [& g0 i$ F
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· Strong analytical, problem solving and project management skills.* {. o- |! e: b& H& g% o
- t+ v6 H& [' d3 x% T; \! @· Strong customer focused approach to delivery of service is essential.
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: F1 v! \' ?& u( P6 G· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.5 v/ K& a4 i M3 y
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% n: O" H% _5 ~. e0 c" Z! h8 MHOURS OF WORK:* j; Y) [+ i' k% C: d* L: j& H
/ P, `5 ^5 |" V" L5 j33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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& I% x3 f5 p( \- y$ g! @SALARY RANGE:
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0 P1 \ j( H0 Z% e5 L6 I21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.8 o4 t- @0 R# e( T/ d6 G9 i
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GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.* L2 u6 D/ q+ E2 s% B# r6 c( r
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
6 X' h& y2 J0 ]2 A! y* cClosing Date: 十一月 07, 2005 $ f$ j7 O% s) P. t& r
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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