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Desktop Support Team Leader
Systems Analyst III
2 g6 P# f5 [7 PJob Requisition Number: 90440
5 d7 q  Y2 y' {0 [5 }1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
$ ]8 {! a, S. C1 V
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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: y9 |4 T! T! Z  C; V· Performing quality assurance for work performed, in response to customer requests.

9 q, g* O* G. V# K5 T· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.



7 w! T+ L4 [% R4 JJOB REQUIREMENTS:
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& t' l0 K5 D: u; g; a· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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; l; y" `& e& [, w) J( q" d) i· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

) S4 f+ T: ?* I& _7 @* e· Demonstrated expertise in streamlining of processes to improve operational efficiency.

· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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" V4 [  o9 X% g$ Y, n. GHOURS OF WORK:
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1 _! _" t7 F' a$ B* l" l" v33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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' A2 A9 l/ T1 G% q. ?SALARY RANGE:

$ b/ K- I  m, V6 {$ e21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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$ E# I+ M) D9 Q( B: t: }GENERAL:

! J2 o- D8 f/ `' |1 r# I( q/ K! kCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


Opening Date: 十月 27, 2005
- q8 D6 n" }& q5 z" C. E+ R# ZClosing Date: 十一月 07, 2005


! p2 B8 h6 B9 I  pApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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