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Position: IT Small Systems Specialist . T6 z2 _7 r7 X: h- r
Reports to: IT Manager
8 O- w b% k7 f3 d7 r/ dLocation: SYSCO Edmonton/ P ^9 l+ ~# ?) k, u& o3 b* F
" s+ B! {# B1 OPosition Summary:/ ], Q3 Q) N& t/ g6 y; k
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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- ~- w) M4 r* L6 Z: X9 @1 o( [: V: d% qResponsibilities:
5 p3 y6 s9 j6 B- C§ Provide high level of customer service to internal customers4 p7 w9 O* h5 n+ C1 ]4 p
§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution . a- u# c) N* S* [
§ Hardware and software installation, configuration and implementation8 j7 ?* q ?* r
§ Ensure software and hardware standards and other policies are adhered to at all times
- D! ]" }- N. @( H" i7 Y/ j§ Liaise with Corporate IT Helpdesk
$ t' a6 ?! h7 O2 p* }4 c§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert' H4 Q4 s$ t7 C+ f
§ Develop and maintain good working relationships with internal and external parties4 W. H3 X: e- g
§ Special projects as required: @: p D! k& }" P
§ May be required to provide after hours pager support for emergency trouble calls% I' u. k, \6 {( Y6 @
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Qualifications:# R) z0 [' b4 F, S0 t6 |
§ University or College degree in Computer Science and at least 2 years of related work experience; \% U% l% w ]$ \7 T% H- p
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision6 x Z) u2 @: h3 Y8 l; P' B
§ Fundamental commitment to customer service
8 ]8 X+ z2 x0 ?( H§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
9 e9 H! [ d3 ?6 M: _) G§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware3 q. ~* k) r, ~; `6 ^
§ Experience installing, supporting and troubleshooting client desktop software# Y/ @4 e0 P# h, J: n( c$ T! S
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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4 k `! S6 Q2 Z' e& DClosing Date: September 16, 2005) n& E6 M, F2 V4 O4 i% G
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Interested applicants should forward a cover letter and résumé to:/ u& h ]" R8 w2 X ~* [3 v8 A
Beverly McIntosh, Human Resources Coordinator+ D; M6 ]. d3 d( q+ |
Fax: 780-451-3546. i& `7 r1 y5 w: ^1 Z$ d
Email: HR.Edmonton@sysco.ca
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Position: IT Manager / x3 \. V. w$ |$ z9 J; ?1 J
Reports to: Director of Finance & Administration
+ T* _$ W/ O g4 A3 c5 Q4 R" WLocation: SYSCO Edmonton
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Position Summary:
' `6 |: ]$ |1 C4 dThe IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto).
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Responsibilities:, ]& J6 W8 T0 {5 |9 H! L3 z% i, M
§ Manage a stable local IT environment ; h' e% ]6 g- Y6 ?
§ Manage and coach staff in IT group1 v- z7 L$ W3 X7 d% k% @6 H
§ Oversee and provide small systems technical support/ W W7 t( I m
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives W- T% Q% r# @' f
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
8 f, Y5 z9 j! x$ ?, W# E1 B3 E§ Hardware and software configuration and implementation
, M" B2 O, @% X7 h+ r§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to- p$ F/ p+ v" n
§ Ensure software and hardware standards and other policies are adhered to at all times
# G; q) R2 i; s5 U' e0 I§ Perform network administration at the domain level; managing user accounts and network access
' _5 }7 @2 Z. Q6 V% t" q§ Develop and maintain backup and restoration procedures
" v2 N6 ~- B9 S0 |1 D§ Develop and track IT budget as well as IT capital spending plan# V) l9 E! ]* I# B4 V# k0 @2 \
§ Liaise with Corporate IT Helpdesk
/ a' _; S, V( W, Z c+ m§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert2 ~ A8 z d+ |; r
§ Provide technical and procedural recommendations to management6 S: h+ h5 A' \! ?. Z1 p; y
§ Manage user ID request and approval process in conjunction with Director of Finance
- A" D {% w/ p+ Z§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT# B1 l( w+ l. I; R2 i# S2 C
§ Coordinate and support end user training
( n/ t7 r3 W+ }8 R" y( q§ Develop and maintain good working relationships with IT related suppliers and service providers6 q5 K5 [9 m2 s0 @1 f
§ Collaboration on development of internal intranet and external website maintenance! h( y' F; X0 f9 q3 I8 C5 K) ?
§ Manage all printers in the building
# I+ u" {, {' l( n§ Special projects as required
; I% z H% I2 X/ C3 ~/ \+ I+ ~§ May be required to provide after hours pager support for emergency trouble calls0 U2 L4 `7 `, G; a
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Qualifications:
4 y9 [- ?- [+ V- w' x§ University or College degree in Computer Science and at least 5 years related work experience: K& d; d; r+ Q% Y9 b# ?# W9 f
§ Excellent leadership and organization skills
+ p/ k# e& Y5 L! J, ?4 B7 c! t§ Able to manage a local IT environment while working within a Corporate IT structure at a national level
D: s5 ]/ R, p§ Strong interpersonal skills with the ability to communicate at all levels within an organization
/ z3 S# ?7 ^" p7 K2 {: \§ Strong small systems technical support experience
, h; Z$ J6 \: z. f B§ Fundamental commitment to customer service and process improvement5 ^$ A( }- Y6 j; L
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
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/ |5 t. t8 s& K: }1 eClosing Date: September 16, 2005
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3 ]# |, Q! h( l! H- C, nInterested applicants should forward a cover letter and résumé to:4 t, O& ]9 \, C6 s
Beverly McIntosh, Human Resources Coordinator
% H2 s6 b# w2 c6 c7 PFax: 780-451-35468 F0 l# }1 L+ S/ B' D% a& Z
Email: HR.Edmonton@sysco.ca# d6 ]# n6 {) w
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