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# e7 `6 @3 g# c8 J! DPosition: IT Small Systems Specialist
I( w' j; m& J& c4 Z) n6 Z" `7 vReports to: IT Manager
& V# u, |+ i0 U& DLocation: SYSCO Edmonton: r$ h" l+ I% Z) s' t
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Position Summary:
7 l- C3 P# ~0 B+ ZThe IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.7 n; n( V( ^% K/ k* r% l, Y
4 b E/ Y/ X+ f J7 |Responsibilities:
6 i$ J* }: l s1 e4 J# B8 R§ Provide high level of customer service to internal customers% @. c' N3 @& o
§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
5 k& [: z; s, t5 @; k§ Hardware and software installation, configuration and implementation# {' @5 `: y, ^: }
§ Ensure software and hardware standards and other policies are adhered to at all times+ z2 b$ w0 Y# h, T
§ Liaise with Corporate IT Helpdesk
& u' N+ I; Z4 S5 n9 ]§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert7 d$ N( s5 D3 e5 Y9 K; q
§ Develop and maintain good working relationships with internal and external parties
4 w0 v, t* \" e5 P- N* e§ Special projects as required( U5 R6 x: c; \, j- a
§ May be required to provide after hours pager support for emergency trouble calls2 Z1 z3 M* a% D5 N) j) E A7 S
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Qualifications:, |' @6 ?# @9 T, e7 s! e
§ University or College degree in Computer Science and at least 2 years of related work experience5 e2 i, o( G, u) |( M8 @4 T
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision
7 @$ \( p; H/ x0 ~1 l, A§ Fundamental commitment to customer service4 F$ T- G, X' M8 a% b
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
3 b- D; J$ H5 O; i, {- N( x5 b" {§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware! c6 X9 y8 Q/ c- r, D# A. p0 {- x3 a
§ Experience installing, supporting and troubleshooting client desktop software# G( Q, C# W! H
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems
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6 t7 `, ?* D' f7 x4 x8 wClosing Date: September 16, 2005
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6 C% ~* [( i9 {$ ^3 b2 D3 qInterested applicants should forward a cover letter and résumé to:9 i+ `0 m @5 e9 ^
Beverly McIntosh, Human Resources Coordinator" \1 b2 O; p( ]. z# g+ J6 `3 [
Fax: 780-451-35460 \* a. Z0 D' ]$ P" \0 M+ n* l3 [
Email: HR.Edmonton@sysco.ca' a4 U/ E) t f- f$ c
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Position: IT Manager 5 M0 \1 Q+ S+ E
Reports to: Director of Finance & Administration * I. F% m$ M0 s+ p0 X8 r
Location: SYSCO Edmonton$ N8 R! a8 i; F) n2 U: i( \& m4 x" o
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Position Summary:, _3 P0 j9 z% k
The IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto).
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Responsibilities:
" ~' }2 G( X0 y0 U§ Manage a stable local IT environment
) M% p# K6 |; R§ Manage and coach staff in IT group' g+ @7 x: l' p0 f' ]) b2 ?
§ Oversee and provide small systems technical support
% J8 \; L* ^ ~+ M( Y& ]§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives5 h' ?4 ]! y _9 r# w) ~
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports" e& f5 h0 ]" h. z! i8 V# Y
§ Hardware and software configuration and implementation
Z- k' B! |$ N9 `! i§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to
' e% s/ D0 S7 f4 v) Z§ Ensure software and hardware standards and other policies are adhered to at all times
8 A' C" H0 b4 h* o§ Perform network administration at the domain level; managing user accounts and network access
8 M6 ]2 ] b* I% t5 ]§ Develop and maintain backup and restoration procedures$ t' @4 s+ A% T6 O, P7 N% ^
§ Develop and track IT budget as well as IT capital spending plan
- G4 _( G) O5 j§ Liaise with Corporate IT Helpdesk
5 F/ {1 y) |" d# n§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert
8 _& \: b$ v% Y* [* Y5 s§ Provide technical and procedural recommendations to management7 }6 N% l$ g( y. B! v
§ Manage user ID request and approval process in conjunction with Director of Finance) }, }3 o) j) N7 {+ K; [- N
§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT8 C' o2 X( @6 P, z
§ Coordinate and support end user training8 k$ E% n7 g& [3 @( @5 h8 _1 {
§ Develop and maintain good working relationships with IT related suppliers and service providers
5 r, `$ l. n1 I7 E8 }§ Collaboration on development of internal intranet and external website maintenance1 `& r# |4 u% [* B3 D5 q
§ Manage all printers in the building
/ b" X4 Y% C7 D k§ Special projects as required& o8 Z* x& O+ P- M) k
§ May be required to provide after hours pager support for emergency trouble calls
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+ K" w% N- V- j ?Qualifications:% x9 T1 L0 y. s: t5 _$ Z
§ University or College degree in Computer Science and at least 5 years related work experience- T' `* T: b8 O$ a- Y9 B. f
§ Excellent leadership and organization skills
) Q+ R9 _9 T" \3 D. g- J§ Able to manage a local IT environment while working within a Corporate IT structure at a national level
! K& \) J7 U! @( M4 v. z§ Strong interpersonal skills with the ability to communicate at all levels within an organization
* m! B$ i. e5 {% x§ Strong small systems technical support experience' T1 `6 `! r8 V, n- S& L9 M% X
§ Fundamental commitment to customer service and process improvement
$ E; y8 v. [2 w ^9 c§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues4 L: c) d) }9 s' o
: A1 j- k$ V% J" IClosing Date: September 16, 2005( B4 V6 W5 }5 u: E; f
2 X* g, h' H8 L$ RInterested applicants should forward a cover letter and résumé to:) z; u7 b4 p9 I! h
Beverly McIntosh, Human Resources Coordinator, `5 L! k E1 g# k1 R
Fax: 780-451-3546
' t8 i( g8 s5 @0 oEmail: HR.Edmonton@sysco.ca* V9 m" N. g9 l
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发表于 2005-9-8 17:35
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发表于 2005-9-11 21:42
