Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

9 \: s" D9 Q) c7 }1 F' P/ V- Y# F# gIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
: Y; ^$ T: Q2 J4 y( uPosition Responsibilities:
% `7 P' l& C9 R•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
1 h" _5 a" x4 T6 }) t; [' T# Y•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
; C; B2 k! K5 i' b•        Documentation of technical procedures
1 ^7 v: ]2 b' t•        Trouble shooting client network issues
•        Optimizing system configurations  
/ w4 [7 g$ G7 U8 P0 ^7 N5 R4 T•        Low key software development tasks (not a requirement)
- _2 \) K4 e) W* [•        Responsible for maintenance of internal ticketing system
! Z* Z. r# u% j! `+ ~•        Involvement in the development and design of a trouble shooting tool for client.
0 d- y0 r, V+ e' H& b! B# n•        Site services worldwide
5 M" T0 Z8 u# C8 V•        System training
8 s3 g6 Z; m6 F8 {1 C. a/ t! h•        Communicate and translate client requirements in Mandarin
3 s+ f. \0 `' D" i' |4 R•        Work evenings as required
Skills and Knowledge Required
0 ?3 h( ?" c5 ]•        Customer service skills
•        Technical writing skills
•        C++ development skills
6 a/ V, b4 Y. _7 k•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
! H/ h1 v5 m: B% I8 p4 A•        Excellent interpersonal and team skills
& |" v. s1 \5 X" _0 t+ u( z•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
4 g4 U5 W5 t. O5 j( {•        Ability to communicate fluently in both English and Mandarin
Experience and Education
- M0 p) Z2 z3 o•        Technical degree or diploma
7 `3 i: Q$ s: s4 m•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.