Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
9 {* e# f0 m) p4 H$ b4 ]Position Responsibilities:
! r$ k( k2 w2 N•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
& K9 r9 w) o3 ~3 V•        Phone and e-mail support for internal and external clients  
! ]) A; L) c* T6 B: {•        Managing customer expectations
•        Documentation of technical procedures
( B; [- x4 k* }( W•        Trouble shooting client network issues
6 b  J) v; `) A  G•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
$ s( \2 s% ]7 R) H) a- k9 j•        Responsible for maintenance of internal ticketing system
3 `/ w5 n) a/ k7 ^0 s/ `1 |•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
  Q0 x9 L$ g# F! \8 v5 m4 w•        Software Trouble shooting skills, or the ability to recognize external issues.
1 c: g7 A$ ?8 {. j8 U•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
6 X+ J8 v0 ?4 M* N8 g3 G, _•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
8 ~2 B9 ^( u9 o# V' BExperience and Education
$ m) v( j, y5 B•        Technical degree or diploma
, W7 P' l1 N& v2 V: i0 Y) z•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.