Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

5 W& N/ P1 P2 e4 S! j5 T5 c% @! GIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
2 a6 T. q. Z3 K2 c/ ePosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
# T& a' u: s# p/ ~" I- M; G2 }% |: j1 b•        Low key software development tasks (not a requirement)
! x" [7 q: c8 ?8 [5 Y•        Responsible for maintenance of internal ticketing system
5 M( }5 o% r  ]3 u" T* I•        Involvement in the development and design of a trouble shooting tool for client.
" a& C8 }% d( f. f4 j8 r•        Site services worldwide
2 V6 }- p' e3 M6 Y5 N  _•        System training
+ Y6 o5 ]4 @- C5 U•        Communicate and translate client requirements in Mandarin
8 W! D; b0 y8 e5 r/ |•        Work evenings as required
Skills and Knowledge Required
2 x$ z3 a) I: a& k$ V- h( D•        Customer service skills
  O8 C* q1 o* z9 Y' l•        Technical writing skills
) P3 m" |( D- f8 y•        C++ development skills
$ g+ z0 C; q. _/ ]' d$ ~. j( Q•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
  }  S: D# y4 f' K+ j, `. t•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
: C" [4 m4 k& l•        Ability to work independently
+ W+ i/ _3 E0 P# d+ g/ X& _; \0 E•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.