Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
8 u, p* q# ^  e( ?! r% {* d" qContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
: N+ D% Z  ~" U$ V# \! V2 u4 [•        Installation, configuration and trouble shooting of software for process control
9 U$ q9 u) `1 l1 H; J# C0 J4 d8 n•        Identification and replication of software defects  
8 z" a" \7 [( H0 W  D" T& c•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
2 z; d% i, p+ E9 [/ l•        Documentation of technical procedures
9 P( G6 p# l, I% s4 s8 d5 \3 U•        Trouble shooting client network issues
+ b' [, g* B9 W7 c& y# u( h•        Optimizing system configurations  
  Y6 p; n1 C: w4 Q: S•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
3 q8 d1 q; A+ g# @! u•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
" R  Z! j7 k, D, s' |& }•        Excellent interpersonal and team skills
( N4 ]* `, }1 p2 e•        Comfort dealing with multiple and varied assignments
9 n9 G6 W1 ~$ D•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
5 |6 G' o: o9 T% e+ tExperience and Education
- U% }0 Y- V1 b* C# h; L•        Technical degree or diploma
0 e7 b+ M1 `5 Z- P  _, a) y•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.