Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
  M) V) |- N6 a2 ~# f9 oContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

5 @$ h! o  ~# C- E" cIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
8 k& I5 e- [! T0 `* ZPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
  O1 t: Q1 j+ r9 V+ ^•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
9 @( l" ~/ v9 F/ V0 ~. T•        Documentation of technical procedures
' W; \, c: ?/ n4 p, F# b- I9 \•        Trouble shooting client network issues
•        Optimizing system configurations  
& p7 i9 |4 a" Q•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
, T* [3 q) N( R•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
6 ?  Z; A9 _7 e1 O& U. r/ `. }•        System training
, K. `" {6 q3 d" s( f0 U/ i% O•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
! `8 ?: v' l% S$ M( }. }•        Customer service skills
, o- f8 K. m1 P* D& D•        Technical writing skills
# Z- X9 q+ w0 n' z* u# C•        C++ development skills
' O& W: Q* ]* M•        Software Trouble shooting skills, or the ability to recognize external issues.
/ H6 p2 M) L. S3 B! N•        Network trouble shooting skills
1 ]2 h+ S2 M# `2 C: g9 `8 X•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
$ W! v+ N3 b' N+ R0 G•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
" k! z* g8 P/ \: t* `$ t•        Ability to work independently
! ~8 q$ W3 `, Q( C1 B•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.