Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

8 ~0 t3 Z; _% h: p; xTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

4 V3 `. }1 @4 v! ZIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
( _! d. n! P2 o7 c/ s1 y•        Installation, configuration and trouble shooting of software for process control
( v  h/ a5 r0 F' G•        Identification and replication of software defects  
. H, J* j/ ^- K: U1 e•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
7 _. p6 t* \+ [9 f& G- R•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
3 y  g5 G9 j7 c•        Site services worldwide
  w! K' f/ `/ \+ m•        System training
3 ^) l3 g5 U- M. }•        Communicate and translate client requirements in Mandarin
8 {& W! J) n; |•        Work evenings as required
) L; d4 y+ t9 g& `: R# pSkills and Knowledge Required
•        Customer service skills
* A# b& W0 [' f6 d9 u% F% }•        Technical writing skills
" N7 ]# t) X( F/ h•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
$ D  x! {4 @, q( [: X5 \! S) D•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
$ n) @( z& q6 V•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
  M0 P% o  v8 C•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
8 A( D$ W9 j& G7 w1 _+ U2 zExperience and Education
) W" X7 Z1 J1 `* [7 h+ v•        Technical degree or diploma
•        2 years experience in a technical support role
3 o, B' Q2 o. T$ X4 h0 l% VMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.