Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
  T7 D/ U/ D; _: ?( FContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

! p/ R! d& f9 V$ ?' v2 n( dIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
! i0 P: [8 x' O+ n3 R6 c•        Phone and e-mail support for internal and external clients  
( ^% Y) Z3 U2 x2 I  g•        Managing customer expectations
" n. @* i$ O: L8 Y4 f6 S2 w/ V•        Documentation of technical procedures
1 V- {0 w+ {) D' Q% K+ y/ k  Z•        Trouble shooting client network issues
6 N$ o# o( A, Y/ E  I; Q! K  F, s  t•        Optimizing system configurations  
* w2 O3 {* c* g% A  G, f3 Z6 Z•        Low key software development tasks (not a requirement)
( l/ }: \8 }2 }•        Responsible for maintenance of internal ticketing system
9 u: I6 u) y0 V: |•        Involvement in the development and design of a trouble shooting tool for client.
0 h! @" B' k8 t0 @' }: b2 v/ u, k0 I•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
- m, P* J' g! Q' h% ySkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
: N3 r6 |; V4 K! G•        Network trouble shooting skills
•        Excellent interpersonal and team skills
! ]0 J9 x# d3 ?2 e, _: G; K•        Comfort dealing with multiple and varied assignments
, z: ~/ }, L* f3 d•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
' o) C) a' e. Q! I/ [•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
; m8 e5 y# d0 o4 [" g•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.