Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
0 \. W! M$ h$ {* H- RContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

2 ?" ]/ N, l" Y- Z& ?0 ]9 D+ r' HIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
. _3 I5 f9 K# ^  d' S$ [7 m8 {Position Responsibilities:
/ W; G' ~/ F3 w+ A6 R•        Installation, configuration and trouble shooting of software for process control
( q$ j: d" b' O  A& K•        Identification and replication of software defects  
1 i- _- Y3 k! }4 h  O•        Phone and e-mail support for internal and external clients  
! I# N& q4 J& n. w  t: {" M6 d•        Managing customer expectations
•        Documentation of technical procedures
9 c, K! B% }/ m. R•        Trouble shooting client network issues
4 u7 p9 B: o% Z; i/ k•        Optimizing system configurations  
8 k) h, G, C8 f- o•        Low key software development tasks (not a requirement)
6 t4 u, K( R8 D: v' Y•        Responsible for maintenance of internal ticketing system
% l) k/ L* n% F1 {•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
4 @0 P! \' C& i4 d/ S7 n; h•        System training
•        Communicate and translate client requirements in Mandarin
  l+ H3 q! J% {4 K) W( P•        Work evenings as required
Skills and Knowledge Required
4 I4 }4 v: t& u* i% i9 D•        Customer service skills
•        Technical writing skills
7 Y* `: e: A' d% M6 r! j: r! v•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
0 H) ~& z* a9 i•        Network trouble shooting skills
2 r9 D2 D0 c6 w) N0 ^/ c•        Excellent interpersonal and team skills
8 A) g4 ^* y; z9 W) u3 a•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
7 v' v/ ?* Q# M7 ?* O5 u3 B7 Z•        Ability to work independently
( |2 V1 r' J8 j1 j•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
% w% \) b5 R7 @# iMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.