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Matrikon Inc. 招中、英文双语技术支持顾问一名

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发表于 2010-3-3 14:18 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
本帖最后由 MTK 于 2010-3-3 14:20 编辑
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Technical Support Representative
  T7 D/ U/ D; _: ?( FContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com0 w4 @5 F. q  K% g* @4 g0 F) S

! p/ R! d& f9 V$ ?' v2 n( dIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.4 S+ ^8 \1 |% O! {; i- D
Position Responsibilities:% e# c" ~" |6 X
•        Installation, configuration and trouble shooting of software for process control1 b2 K8 ~1 L7 J6 [, Y2 h
•        Identification and replication of software defects  
! i0 P: [8 x' O+ n3 R6 c•        Phone and e-mail support for internal and external clients  
( ^% Y) Z3 U2 x2 I  g•        Managing customer expectations
" n. @* i$ O: L8 Y4 f6 S2 w/ V•        Documentation of technical procedures
1 V- {0 w+ {) D' Q% K+ y/ k  Z•        Trouble shooting client network issues
6 N$ o# o( A, Y/ E  I; Q! K  F, s  t•        Optimizing system configurations  
* w2 O3 {* c* g% A  G, f3 Z6 Z•        Low key software development tasks (not a requirement)
( l/ }: \8 }2 }•        Responsible for maintenance of internal ticketing system
9 u: I6 u) y0 V: |•        Involvement in the development and design of a trouble shooting tool for client.
0 h! @" B' k8 t0 @' }: b2 v/ u, k0 I•        Site services worldwide & ?3 g: A4 i" Q
•        System training 7 X' ^. U2 |% \5 \' `
•        Communicate and translate client requirements in Mandarin6 e6 V1 {3 ]5 P: K( H) H# D/ g* w( q
•        Work evenings as required
- m, P* J' g! Q' h% ySkills and Knowledge Required# r$ m$ V3 p" a8 X8 Z4 ^. K% J  g! H
•        Customer service skills ( Z! ^: w1 G# C8 d7 _! X
•        Technical writing skills & \- @# t. c- {: C. u2 R, [
•        C++ development skills + H' }8 X$ g- N( t- o9 i, o/ A5 A
•        Software Trouble shooting skills, or the ability to recognize external issues.
: N3 r6 |; V4 K! G•        Network trouble shooting skills 9 e- i' j4 p& [1 ~2 e/ y' T. s2 F6 G/ j
•        Excellent interpersonal and team skills
! ]0 J9 x# d3 ?2 e, _: G; K•        Comfort dealing with multiple and varied assignments
, z: ~/ }, L* f3 d•        General knowledge of databases and SQL (this would be preferred, but is not a requirement) ! y! i* c0 D0 X
•        Ability to work independently
' o) C) a' e. Q! I/ [•        Ability to communicate fluently in both English and Mandarin. N0 o8 Q* c# e" K* o- m& ?
Experience and Education' `; f4 t: i! E% k/ U- v8 E
•        Technical degree or diploma
; m8 e5 y# d0 o4 [" g•        2 years experience in a technical support role$ a' s# a8 T% }1 C4 v
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.
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