Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

8 ]4 j5 }1 `" P# FTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

6 y& S1 N& k4 L8 cIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
" D5 R: U$ T8 [) `  V  V6 w1 JPosition Responsibilities:
7 R1 [# z: F  N( r" ]1 t, t•        Installation, configuration and trouble shooting of software for process control
, y( ^2 Z4 @. R& C3 _+ ~7 |•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
; P( S2 A8 e$ V. H- F, b& ?•        Documentation of technical procedures
$ B. M8 D6 I, L8 X2 F( V" N•        Trouble shooting client network issues
5 P, [4 L0 H" i4 i. A. X•        Optimizing system configurations  
( G8 B" i& ^- M2 S% f•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
0 t% u; S( b8 ^' H' @  @, b. s•        System training
•        Communicate and translate client requirements in Mandarin
* \/ }2 }' U9 i1 [8 G+ x$ r•        Work evenings as required
Skills and Knowledge Required
0 n/ o0 G9 F2 y( I6 R' O•        Customer service skills
•        Technical writing skills
( U8 _/ {& r# D, I•        C++ development skills
  p. f: T" x1 E+ C•        Software Trouble shooting skills, or the ability to recognize external issues.
8 y+ y: t8 R. l4 v" }& G•        Network trouble shooting skills
•        Excellent interpersonal and team skills
! z3 d% n  t0 N$ c9 f3 T•        Comfort dealing with multiple and varied assignments
  t3 L! s3 w; l" z: H) P•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
( @+ u7 Z; a4 A; \: D5 x+ ?# [•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
2 A5 L% x) N" I) s! O•        2 years experience in a technical support role
& R6 I6 t; g- w% u& T/ G# {Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.