Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

8 \. m* h" H6 @; x' kTechnical Support Representative
* u2 V1 k$ i5 d  K, `& UContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
6 |! F! m% f0 I3 F* K3 Z5 u# lPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
9 @: H) m7 v$ [•        Identification and replication of software defects  
" J+ T/ M6 ^- ~  M•        Phone and e-mail support for internal and external clients  
; v( U4 `: B- B5 J5 ?•        Managing customer expectations
3 d  g6 A- @: c# p•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
8 C) f# C$ p7 U9 i& x•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
: J) E) w: i4 A0 V•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
' F# S1 _# T9 s! b5 xSkills and Knowledge Required
' F6 t! y: O: p. h•        Customer service skills
•        Technical writing skills
# G9 n0 q+ |; W6 G* M) X) K•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
, \& B7 b$ ]. p* R# e•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
' J: U! d/ ^$ @0 w•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
: w. [7 U3 H* oExperience and Education
•        Technical degree or diploma
8 O: r; u$ P2 X3 x, T7 p•        2 years experience in a technical support role
( T* a/ o' C/ O4 L, t8 o* bMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.