Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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4 [! k1 [" [6 ETechnical Support Representative
: A& W7 y% p6 kContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
( `9 @# _7 Z8 L- k& gPosition Responsibilities:
, Y0 Z6 R  w, `1 j6 k3 s' Y•        Installation, configuration and trouble shooting of software for process control
$ X6 B3 |. w) \6 e•        Identification and replication of software defects  
$ x1 h5 B6 t, |$ k9 A: l•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
8 ~+ l7 H# j0 `  p7 j& [$ g•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
1 Q% _- n8 c5 U•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
7 ?0 r, V* ^4 `% B4 ^4 ?- F& J•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
9 n1 j! P6 `" I2 H8 `# o0 p3 m/ c•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
6 `) f3 A& O" v9 x# E: j- S# t•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
3 ~( Z, \7 \9 H! K•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
; r* q4 W1 L! Z! y- u5 `: B•        Ability to communicate fluently in both English and Mandarin
Experience and Education
6 J  g) D/ e8 g, e" c# m7 _•        Technical degree or diploma
: K" j) P/ L: w. C) z/ |: {" [4 o$ p•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.