Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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: n( d; u% o' J0 aIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
7 u0 G+ I) B3 d•        Managing customer expectations
1 B6 _, j6 I7 k1 }5 Z: ^* i8 J•        Documentation of technical procedures
7 d3 Y3 F* [8 N% L0 t/ ]•        Trouble shooting client network issues
•        Optimizing system configurations  
7 u- K8 N2 x9 ~8 H0 [0 U: K•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
4 H5 ^: p' l$ s3 G•        Involvement in the development and design of a trouble shooting tool for client.
+ S# {& h5 f9 c: k•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
1 B6 x  E$ v7 U) Z- U% }  s- h) e6 m•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
& i& w( i: p) n& y% e7 U1 c•        Network trouble shooting skills
3 b! c' u) O1 G) c9 H" A•        Excellent interpersonal and team skills
( k, l' Y/ T" w& m3 W% O! I•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
% h: A( A4 U6 M. R) |•        Ability to communicate fluently in both English and Mandarin
, O; O, @& L# ~: p7 n4 R, iExperience and Education
•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.