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[招聘信息] Client Services Representative - The Business Link

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发表于 2009-10-1 10:51 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  1 h8 @9 Z% o3 s+ x" _5 F* {
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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+ q- a1 Z* }: m  I; O0 D& r# PWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary0 k$ k8 h0 P" \

7 c6 F4 e4 q' B) b( ?•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
; s# M' k2 y6 Y$ F•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings 5 H) E, w' F2 F+ X  X1 A9 D
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach % e5 E0 ~. F: L7 F
•        Promoting TBL products and services ; A5 x& j$ l. \7 V4 H
•        Accurately processing sales and performing daily cash balance ! C5 E' d* k4 p1 e) I) N
•        Providing appropriate paperwork to account payables and receivables - S- e/ m# g' d2 J% J
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta 1 o, o! Z+ u- D+ Y; [* G& \
•        Keeping accurate tracking of client interactions – data entry
. i' N2 U$ N+ d; }9 A9 N•        Assisting with administration of the Guest Advisor Program : x0 u- a* l" Q, K
•        Arranging catering for various meetings
; ~( c1 I" ?1 ?) c; C" c( b# y•        Opening and closing of The Business Link Office ; x! b/ n( C" y  p& R% X& g- k
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times + \# }0 M/ ^) C- p% M
•        Other duties as assigned.
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9 x$ y( ]: ?) t% ^7 O& H/ s& IIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.; X. A* G' Q/ L3 e3 W
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/ T7 d$ M4 P) Z4 ZQualifications  o; h* g) |% }/ f# t
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Education and Experience4 }  B  P2 A1 o3 i( Z% `, k3 @

7 O0 z' Y) t# d+ W$ I•        Minimum 2 years of Customer service experience
- e3 R5 Z5 _2 b( q& C! m( g0 B•        Administrative experience including reception, cash register, and scheduling
8 a& D1 l" s- B: H' H3 F- y: B; ?9 r•        College Certificate or Diploma in related field.9 y- j6 B6 J- [" C/ L: Y

+ o1 _* r* ^) q" a) U( z# nSkills+ w6 w4 m% D  J; y* Q- p
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        Strong work ethic
  H. C+ r" o6 I        Professional, diplomatic and  self-starter. {4 ~' |; r' L  K! V; A' `
        Strong proficiency in MS Word, Excel, and Outlook! P8 E/ f- G* q4 M9 ?7 s% j+ w
        Problem solving skills to define problems and recommend practical solutions, K& @! d) I) a  e# x, d  e
        Ability to effectively communicate and build relationships at all levels of the organization
1 E) X* a; S" e; Y        Strong organizational skills with multi-tasking abilities
8 [4 g8 y& ~: _- ~; i+ F        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.( {2 ?+ Q: f) R+ M5 n6 {0 `9 o
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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Final candidates will be asked to undergo and successfully complete security screening.4 F( f# n& {, E! ?" e# B

* P# ~/ P9 w5 vIf this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:
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Kevin Ramnarine
, k8 m& O7 X$ Z9 dThe Business Link                               
& r: a) i: l1 i6 `0 ?2 g100 - 10237 104 Street NW) ?# p4 T9 b$ ]
Edmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca
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