Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  
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Our mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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; i& y1 \6 N: J$ l7 tWe are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.

) [5 }% s# {6 {, S9 B4 }: hPosition Summary

•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
/ I8 ^# g# O% {  @•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
/ J8 T2 e: S% V4 T: ?. G8 {6 @•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
9 b, E3 s6 W1 v6 @3 s•        Providing appropriate paperwork to account payables and receivables
•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
•        Assisting with administration of the Guest Advisor Program
/ R* D1 Y+ T  E•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
•        Other duties as assigned.

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3 t* Y* N# @' C  K* JIf you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications

Education and Experience
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" x0 ?$ t, V5 I4 c+ r4 {•        Minimum 2 years of Customer service experience
# x% M( M& R$ d1 _•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.

6 X2 y' S! r. p/ G1 USkills
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$ n: G; R/ i8 q+ O        Strong work ethic
  C1 `! H- z+ W) C        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
        Problem solving skills to define problems and recommend practical solutions
  M8 p2 ?) T0 t+ Y+ H8 s) ]% m        Ability to effectively communicate and build relationships at all levels of the organization
( w8 @, Q5 }$ o; H0 `) A5 [. e1 e7 F        Strong organizational skills with multi-tasking abilities
& h9 [# K4 X1 e: p1 F% b! Q4 K! u        Continuous learning is essential to perform job effectively
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A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  

Final candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

& A6 l- S2 S2 R$ jKevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
3 f6 |6 B) j. N9 X* V/ uEdmonton, Alberta
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E-mail: kevin.ramnarine@canadabusiness.ab.ca