Client Services Representative - The Business Link

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The Business Link is a not-for-profit organization committed to the success of the entrepreneurial dream and fostering economic development for the benefit of Albertans.  

% |/ m) `' R. Z+ X& J/ `, ?* K) [9 HOur mandate is to provide access to information and resources that will assist entrepreneurs and the small business community to start and grow their business. The Business Link’s toll-free business information line, web-based services, innovative uses of video conferencing technologies, and walk-in centers in Edmonton and Calgary ensure clients throughout Alberta have access to our many resources.
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8 u; K) [- W$ ]We are currently looking for a Client Services Representative to assist us with welcoming clients to our centre, recommending services based on their inquiry, coordinating office maintenance, administrative duties, and data entry.
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Position Summary

: T! [0 ~6 R; c! F" F' {9 Z•        Providing exceptional client service to walk-in and phone clients of The Business Link and tenant organizations
  p# A9 K" n9 X! m9 F•        Keeping calendar of events up to date including arrangement and acceptance of new bookings and successful completion of scheduled meetings
•        Working closely with the Business Marketing Officer to ensure that the front desk displays are in compliance with TBL’s marketing approach
" E5 r& Y7 M0 I•        Promoting TBL products and services
•        Accurately processing sales and performing daily cash balance
•        Providing appropriate paperwork to account payables and receivables
& d# y( r2 y8 g  t5 ]' V•        Taking part in team and individual projects that will contribute to efficient provision of TBL’s services across Alberta
•        Keeping accurate tracking of client interactions – data entry
) f6 {3 }4 U8 P8 i+ x•        Assisting with administration of the Guest Advisor Program
•        Arranging catering for various meetings
•        Opening and closing of The Business Link Office
, E% V( v4 I: a; m* N2 ?  z* T3 f•        Ensuring that the front desk and boardrooms are clean, tidy, and stocked with supplies at all times
" L7 @7 N9 o$ }" T) q8 H•        Other duties as assigned.
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If you thrive in a fast paced, changing, entrepreneurial environment, and are a team player with exceptional customer services skills and ready to jump in and help the team, we would like to hear from you.


Qualifications
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% c! u( m! |' O7 Q! }1 s  |Education and Experience
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•        Minimum 2 years of Customer service experience
9 u7 d. k# x5 k; m7 a- Q, R•        Administrative experience including reception, cash register, and scheduling
•        College Certificate or Diploma in related field.
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( a3 A9 b6 K- tSkills
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        Strong work ethic
        Professional, diplomatic and  self-starter
        Strong proficiency in MS Word, Excel, and Outlook
, B$ v% q5 n% d; x        Problem solving skills to define problems and recommend practical solutions
        Ability to effectively communicate and build relationships at all levels of the organization
        Strong organizational skills with multi-tasking abilities
4 x- ?! \+ O: S6 W        Continuous learning is essential to perform job effectively

A combination of education and experience will be considered.
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The Business Link is an equal opportunity employer. We offer a competitive compensation and comprehensive benefits package.  
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0 V. e. e0 `# O( C" sFinal candidates will be asked to undergo and successfully complete security screening.
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If this opportunity appeals to you, please submit your resume and cover letter, including salary expectations by Oct 5, 2009 to:

Kevin Ramnarine
The Business Link                               
100 - 10237 104 Street NW
- i7 f$ E. ?9 Y# ~" D- Q  QEdmonton, Alberta
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5 f  a, Q7 X. f2 NE-mail: kevin.ramnarine@canadabusiness.ab.ca