爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3465|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
& W1 g( e2 s& ~2 z; e, \
* i: D* w- @" @9 M9 hIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................* Y( U! J6 f, i4 }' g9 `! J3 R  j
8 x+ W& j$ E/ @2 ~& ?! J5 j8 U
OK,,,,,,,,,,,,,,,,,,,,WAIT....................
. ~% G' O3 {, _& b% z8 M1 u5 d
0 r3 h& U2 y4 i5 t* \2 k. rISSUE TWO:FIDO.......
3 k5 N# r2 n/ K  K+ D& @5 X! C
. D( i6 d- H/ y3 I& T8 T& YIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD./ j% v& l9 V; S! n/ A
% _# ?. q2 W2 g. H3 G$ U2 l
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.  o5 ?% z7 \& d3 O/ z0 o7 [- S

) _2 f# B$ M, p0 O: l5 IBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
+ o3 |: d0 K8 t9 M6 b
) k; V7 ~. Z" h( b4 O% x  H) d- OISSUE THREE:UPS
9 l$ G- K7 @- c! L5 [, A* ?" m
+ ?8 @4 I. ]7 K1 G' \- B+ J) wTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.8 C) c# x8 d) M0 O6 M4 B

8 Q7 E8 `/ @" y+ P+ ]Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
- Z; R1 V5 ~; u0 q. b" k8 w, [4 h' O4 Y. }, d7 m8 I5 _
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
8 G, [" D/ S" N0 u( }; z
+ U: F7 z, L. G  `' e  q8 e, b- |: vat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!! ]  k" y  c0 ~( X% J# i

  ]; k7 N) P% `/ }at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
4 d6 F+ @: l6 H' d0 P' d$ b/ S9 b1 V( y# O) w
ISSUE FOUR:BMO. G; T# x8 ^$ g2 u. E
& ]" X1 G& {- r$ z* x# E) h% t9 O
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
" d- c: B" R1 N+ t7 H$ ^1 m  d1 X0 f1 P0 f4 H" j
I really learn so much NEW today..................., E% L: T7 ]! d$ f
( J& L4 s# P1 D) Q  r
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
: d- f9 d1 C, c* K' @" O所有UPS的良好時間規定,在這邊都不管用。
& T3 F2 \6 T: Y' d因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)- f  S  T4 @; G2 {& s$ f- H
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!( W0 R4 P# l* ]# m; H+ J
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
& V  N% Y3 H+ ^再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
5 s" _* Q* C# n' ?0 O: d7 d$ v後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator5 X0 w1 p3 k, L% }) Q
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
& @  e0 X6 U/ J$ I4 jDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。8 X* _/ U1 w; F2 l" _0 v0 g& ~
( d" H# F( x' I0 z
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
" k$ j% U# U( `$ m6 u% j(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
3 Z! [% I7 ]: C- e" w, u% u7 p. x再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?& y, A  J, A  L3 B. a3 x/ @! x
4 F! x* m+ G' P$ a, a9 A9 Y
在那時候我瞭解到一件事情0 V* a8 e1 r& T, A
就是這邊的郵寄服務是一個nightmare
# {7 B1 g- s9 N9 U這件事情,應該大家都有經驗吧!
3 _8 J. k1 F" Y9 M對我來說,這是在Ft. Mcmurray最不好的經驗了!2 V' I4 a0 `+ j& |! G. s& m1 }
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!% ]1 J# Q- H: X! O8 T" d
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。0 M8 R& J, f' O+ n/ D+ r
所以我還是選擇天天笑的過日子好了! 4 ~! U5 m1 G" X& \. w
$ a4 U2 t- p, R# L8 Y
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe% p4 B( T* i% |5 i( e) T4 Z
take it easy
$ f" ~: E- s6 ^& G9 G, g+ E3 Olife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
( j  H7 P) @% r' sLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
% L) N% \+ C# Y3 J; p3 c+ T: Y8 d9 K7 t" K/ M
! B  F; A, M" W$ A' ]% u
以速度慢 逐渐被淘汰 -效率低
6 X9 X* s4 ~% s" T! C9 K9 ?7 w1 @1 l, z- _7 j. y9 k3 W, S
( ?6 \. F' N& q+ v1 @, z
/ W9 l& e; q, s7 J# g5 H' _
  q: C* `3 J" ?4 k3 P
4 @# c+ M. T( |9 O2 I7 R
9 H  L# N# @: a! T+ l3 z) K
想我们的敬爱想-我们的敬爱的敬礼!6 f7 I  [' ?) ]+ v$ D( M% v
. c! I. P, P! j  V
搬场公司-成立最早的优质的上海搬场服务商
# F& `* f# C# E" z# ]# w( w. _: q服装批发-上海919服装批发基地, `; j1 x+ z% A, g# H4 Q7 Z: t& ~
张力仪-专业生产张力仪! ~% A3 y+ [, a5 @) G" O
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing" ]" r- P7 W+ ?! O

% g0 C; U: x0 S; R$ z9 G9 m不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-9-17 12:28 , Processed in 1.183249 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表