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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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' z& [+ e/ h; oIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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0 u' g' }5 d  L  VOK,,,,,,,,,,,,,,,,,,,,WAIT...................., o# _5 n7 k' j" o

' k/ b, w# Q7 l5 [ISSUE TWO:FIDO.......
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: r# n. i. w# ]4 d9 ~( mIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.1 t9 D9 ^6 I4 S3 E8 R" B" r/ x5 E
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.2 B, j& l0 p1 B' G) O2 r

- ?2 ~0 q; _$ ~6 d% a. }ISSUE THREE:UPS
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7 @* n3 F0 Z2 p/ p0 ]TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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& O+ T9 F0 I) }, ^0 {5 eLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 T: J  p+ b, J; u6 E3 X! ^
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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0 Q( |6 ^7 _# |; i3 pat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.& b8 U; Q6 B! D$ @# s
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ISSUE FOUR:BMO
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+ s8 B4 X# y5 O8 G  A9 t6 EBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!4 f& t" G9 W2 v* W4 W' j
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I really learn so much NEW today.................... _/ H7 I( \; L5 x

+ x1 y7 b) |. y# T9 n* xHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
4 e3 d: a& i( \! u- D% D所有UPS的良好時間規定,在這邊都不管用。
: r% P: M$ N5 D3 \" ]因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
2 z8 c, J; y* T$ s剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!3 T4 S" R/ M" t( S( U' R3 ]
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
. ~+ k' \9 B8 q' F$ P0 H( V再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
/ m9 Y9 ~4 w1 n7 N* @後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
$ ]' A. {9 n" `" U* m; |! |有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況# X* A- h  R/ q7 U# C* E+ {$ X- ^
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
7 q3 T% j( N* Y; m% g% f8 L( Q* B(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。6 Z+ t# N. R) }) Z' N
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?2 C2 ~" t# O3 b! W& O+ `$ h

9 w: E3 t) h, N( A, d/ N! V4 t在那時候我瞭解到一件事情+ z" C8 i; t! m  D8 [
就是這邊的郵寄服務是一個nightmare# a  y& P6 n& r- F; u2 K
這件事情,應該大家都有經驗吧!
* ^, k% B4 M" s' I7 d9 t* o- W+ `0 \對我來說,這是在Ft. Mcmurray最不好的經驗了!5 Q/ r* Y2 O- u5 |+ c
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!7 D7 x7 c" G$ @
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。/ ]( d) }% F1 J4 B& h
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
) p1 i% ^/ F1 s! Ptake it easy% i/ r6 Z' G9 w7 {: E
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
) U0 G$ z5 `2 ^3 C- {3 X5 YLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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9 m- W+ F! u- h想我们的敬爱想-我们的敬爱的敬礼!
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8 F: k: b7 z/ M. H+ v搬场公司-成立最早的优质的上海搬场服务商. B( }9 g! ^0 A+ n: i' S
服装批发-上海919服装批发基地
( Z9 ?: w4 A/ C9 \; Y2 s2 e8 G  A张力仪-专业生产张力仪. m, H1 r, `% r; i/ Z2 p" e4 A
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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+ U: I7 `# L/ D6 L; V0 e9 y不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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