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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"3 W  H- ^4 y# d) x; j# k  e
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 ?+ [, ]3 m. W8 y. @$ b+ l

) R0 {; }. f; I# qOK,,,,,,,,,,,,,,,,,,,,WAIT....................: F, b' F, b% l
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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6 n- J. r. p2 L; ?9 z- w7 Z+ JBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS, N3 @4 g5 ?& ~! t3 ]

6 {+ C+ ?/ w" N8 MTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:9 ^' g( j) R  A: n% ]1 G. I

" v8 g, M+ v2 m4 N5 g, Tat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% g+ y# l% d7 g3 B; Z+ q2 P

9 j6 V( A9 J/ w8 f, Yat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO/ R$ W+ T2 ~& }. O  ^
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!; D8 |* A" m, T, ?+ Z4 X

2 e) B9 U4 c7 \8 y) V1 |I really learn so much NEW today...................5 g4 J% m$ U' Q2 ~2 k0 }/ N; Y
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
7 ~2 a0 \6 S3 S4 C4 b所有UPS的良好時間規定,在這邊都不管用。. Y4 ]  j# @- l* M2 b* ?) Y
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)# ~2 H0 q, ?$ \0 D5 g. J+ C$ u6 A
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!) v; O$ |' Y1 D) I
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!- G5 o: L9 L5 q( ?* G
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator& S0 o8 S2 T* c3 w; D, A2 I
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
5 i+ `6 X! J4 K3 n! Z" v有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
% N3 c: [+ Q. m- mDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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' L2 ?. q2 e0 M( w最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 i0 ]/ |, f5 M9 j8 y
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。0 C, K2 q' {6 g# D+ v' A
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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在那時候我瞭解到一件事情& C9 p9 }7 _) @
就是這邊的郵寄服務是一個nightmare
6 E& c6 @: E' |' Z, F" q這件事情,應該大家都有經驗吧!
9 v2 x. Q9 q4 ~3 `' a* P% A3 Q對我來說,這是在Ft. Mcmurray最不好的經驗了!
  J3 j' p4 `$ ]* m不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!) y2 ^# r% q5 x% f/ f) y
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
- n0 y1 t$ S- w! w: G6 {! U7 D所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe- y1 C: \) r% b; B2 ?
take it easy
! S1 }) ~5 [. {, z) olife is life
大型搬家
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.5 j% |! B' Z4 n% A
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
大型搬家
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了5 A) K. n3 y  W" G" N
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以速度慢 逐渐被淘汰 -效率低 ) O6 y( f3 t4 x; g( K. J( ~9 j0 H
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想我们的敬爱想-我们的敬爱的敬礼!
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& F: G1 C+ u$ ?搬场公司-成立最早的优质的上海搬场服务商  n+ M4 R4 c1 }- i7 Z0 ^
服装批发-上海919服装批发基地
& ^4 e1 D- X& ?! V张力仪-专业生产张力仪) T' e! d. y4 }
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing' ]8 ~) N- r: d# e" k" ]6 Y9 w
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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