爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3339|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
6 l* r7 z& n) E0 o( T4 S+ Q% y- P
/ X* o4 D$ l8 o- q' S# _) K( eIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................4 B- c( z$ g/ Q" q; M* ~. r! L9 d

3 }) b3 Z% ~: H5 HOK,,,,,,,,,,,,,,,,,,,,WAIT....................5 `  j$ @1 z% x+ i4 |+ b% o8 N

& v- u; d  m- ^* P, `( x3 x! WISSUE TWO:FIDO.......& ?- P: F- i& j- r
, d% ~: {5 N5 S, g1 ^" v) H" k5 z
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.) d1 u; Z4 ]/ B" t' p& I4 [9 K

8 y2 R& t& \7 w1 O  V* nStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.( W7 \) D7 A+ u* {" l
0 t( |2 {' d- r3 m* c3 S5 z
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
2 _5 O) W: O$ J2 J3 X4 y+ [+ ]6 F( E( N
ISSUE THREE:UPS0 ]" X( A* Z9 {2 Q( Y; h

& h% Z/ D$ n/ _TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
9 }' N( Z/ z& s# w
- A) t: F* v$ h( ~* M4 J- {; zLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......& @6 S$ r' d+ M7 a- G& Z
* f* ^7 w) w1 w; \, h
TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
2 z0 m' n: t; ]2 i. r& O7 g2 h! H6 K" X5 B
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!; K2 ]5 _2 d8 i3 Y' l' [; _

; A% B. m1 w# j5 z' ]; b" Z- nat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
8 O- Y! K- I4 |: l, ?" D5 u
. F3 q# U# b; @ISSUE FOUR:BMO- f2 f" h& f, ]& L, j
( m2 l  N( k" X5 p4 c
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
; [# N; V6 j# T. n3 D3 L& k; Q- @% c' c( x
I really learn so much NEW today...................
5 w2 }4 z& K) a! L
1 ?. F+ y4 m( W/ `  G. xHOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。) L( N1 `9 [' J* n& l; ^+ `
所有UPS的良好時間規定,在這邊都不管用。
' v# h0 S# ?$ e因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)4 V1 |4 r9 H0 B( s
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!! L( B8 V3 h( W" V
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
# h; r8 s' b: e# P) y再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
7 ?3 `2 \. b: _* h後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator. Q. S$ E# q% j! p( T1 D
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
! L# g! K9 L" ]/ o5 B7 aDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。# e$ ?  c2 S* O

2 k# s1 g5 B6 h1 t( w最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
$ |3 b' H' q: Z' a5 n9 j5 z5 r(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
. p  L& J3 Q) z, W% v( C! l  Q再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
: {- q8 z' {# p% @* e& `
/ K: k8 w# d! c' [在那時候我瞭解到一件事情
( d0 d0 ?: z8 [就是這邊的郵寄服務是一個nightmare8 K3 W# _) X! J7 i
這件事情,應該大家都有經驗吧!5 l) [0 |4 L5 m9 z0 j! w' ]. W8 M
對我來說,這是在Ft. Mcmurray最不好的經驗了!; Y& d5 I! x  _1 S8 ]% c+ Y
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!% v1 O$ p$ S$ Q* g, V, L- V, J
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
  Z1 ?9 Y6 \7 I# {8 c  ]0 U* O所以我還是選擇天天笑的過日子好了! ' ]8 v# F/ r! w6 [
2 c/ g( N) d0 E) k. @
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe# `" O4 ]3 w( s
take it easy
! v, y" U/ q  L1 t8 q1 t* t. slife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.6 v; K. u4 E- |& P
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了. n1 S. u; ^( }

' P7 q2 G3 s( x6 f# v  m- Z4 \$ t& ^
以速度慢 逐渐被淘汰 -效率低
, f0 ^3 ]. k, q3 z" z" L0 N- b. ]
5 y# B1 O8 _8 U* `
# \- f9 u# y6 d; e# U
6 P9 i8 a6 o2 @( h
$ A7 b% c4 e* S. T2 |* ], z: z! g2 @* G
& P6 y1 S) w3 {" j. U2 b
想我们的敬爱想-我们的敬爱的敬礼!
. D2 q- r' _* Y! u5 \8 {$ b! {0 c* x+ s: ?3 @/ m
搬场公司-成立最早的优质的上海搬场服务商  h2 w8 S7 T1 m7 ~+ b9 i" k
服装批发-上海919服装批发基地7 t/ c: |0 E; \
张力仪-专业生产张力仪
" D$ @" `1 N3 ^$ S服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
) H" D, i, }  \  K& X7 F" k# t7 N7 m# x0 l0 A& c
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-7-27 01:17 , Processed in 0.149009 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表