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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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% ]. @6 g5 `$ Y& _3 N' hIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................- P* Y  }& c0 l6 O$ R6 z3 s( w
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ISSUE TWO:FIDO.......
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1 x1 O1 [6 M, _% bIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.8 O( m# {; ?# M  |+ K9 u
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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5 E) a, X; @! O. RBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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; b, S* a& c& S- ^4 Q* R0 VISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.. g# E' T, y4 g$ `1 @8 I
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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; F0 H5 ]9 u+ q' X* L: }TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:" g& {; |/ V# D; Z
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% h9 P0 ^8 g* ~6 y& Z4 Y
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.0 J. u( d: c' j
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ISSUE FOUR:BMO
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, _! Y' @* B, \: DBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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' E8 E7 v7 P+ V4 w. HI really learn so much NEW today...................
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, x3 v4 u3 C  K! S# nHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
) T; Y6 {8 e" N: N; H& n所有UPS的良好時間規定,在這邊都不管用。
0 ~# j/ D" X# V7 W) o# n: O因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
  {& z8 b. [9 f: t: `剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!7 B) L4 y1 Y$ C4 Q7 e
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!$ i. c5 L" x! U
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
% G6 K2 ~0 N: ~- {後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator) [0 a6 R7 @# E/ J9 o# l
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
6 \8 v- p4 m  M9 R" Q0 h0 @Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。& A% X: f% ~& M8 j* b- U7 _; ^8 I
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!1 \: p8 E: m4 ~1 _" ^% _
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
5 Z, x/ R9 |5 I  B6 P1 ~再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?/ g; s5 `+ f3 F

- ^9 i' {7 m8 _5 a在那時候我瞭解到一件事情
* y9 O: V" v- Y* l2 C# N就是這邊的郵寄服務是一個nightmare
- _: x3 [( d% q: v: S) p- t這件事情,應該大家都有經驗吧!
% A0 l& v# y8 S9 D+ j( T* f" S對我來說,這是在Ft. Mcmurray最不好的經驗了!# d) o' J" ^  W* i
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
; i& d# i" K& f9 v) p3 ]9 ]日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
9 l' \) P# J! D9 }: K" e5 i+ w% Y. }所以我還是選擇天天笑的過日子好了! # j  v$ h9 e; s5 H% [( T

$ T( E* n& z: l8 `8 P但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe% J7 N: Q1 @+ y5 {+ l( v
take it easy
2 x, d8 q( B$ Mlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.& \% S. O) X' K7 l1 N. N- s% j
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了# }( f$ V# x& ~3 V
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以速度慢 逐渐被淘汰 -效率低 : s* r+ B0 q' ?" S
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
8 c) d; b3 P0 F  T* I服装批发-上海919服装批发基地
1 g. b, |/ o. ]( A张力仪-专业生产张力仪" p/ L! E4 b' a8 ^2 t! }
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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