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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"* Z% D& C! _! U9 z& a5 k9 S1 W$ W

8 m" {8 C9 ~- d* w* eIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................5 v5 i: `  \, C* k* d6 S5 g

5 }; u5 k  N5 r  r' [OK,,,,,,,,,,,,,,,,,,,,WAIT....................7 [( G$ \4 D; V7 [; z
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ISSUE TWO:FIDO.......& C! E7 H4 \2 N+ R9 a1 X
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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; n8 [: }6 K  `' w! F# K' i. \. vStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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( z' H6 G# ^# F6 K. pISSUE THREE:UPS
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5 N( q6 ^) J/ Z+ J+ i+ OTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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* a. v0 _2 o7 Z* n5 mLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:6 k9 Y. P( ]+ N+ V

. ~# [0 T( a. I, zat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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% Y: R% f# I- e- B& a7 Hat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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( c5 S7 m8 I7 h. P& `2 xISSUE FOUR:BMO
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$ T! I3 D: E9 G, w$ TBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!3 h' _7 g# m) i' y

3 V* y  J. U5 N( @I really learn so much NEW today...................1 {, t* h1 w  a
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。8 H. w& \( q) M* y5 m
所有UPS的良好時間規定,在這邊都不管用。# Q8 J7 ?8 c/ F7 q' r2 P% Y
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
! p* @1 z$ L1 q剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
* v+ k0 S# z6 t% X" b3 G也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( u! ?/ z; X9 M' D4 K0 e6 F
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator) d- K5 `( O: n9 j+ s" \/ A
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator/ F* Z: O. ^; @9 _5 c
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
4 G& E7 _6 {/ tDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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  f" M  [2 X7 X7 }最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!2 f8 z) B/ B. S# e& [
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
" P* M( f1 T3 @( m' z2 x5 _再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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3 W9 A0 c" I( P- o/ f5 y在那時候我瞭解到一件事情! q( j* D% X, h( U
就是這邊的郵寄服務是一個nightmare
! S( }- `* ]) f/ z+ b6 s這件事情,應該大家都有經驗吧!
8 S  C( w  e0 f1 t4 m對我來說,這是在Ft. Mcmurray最不好的經驗了!* p$ w' @; L& B) p% j% |$ A
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
0 Y& Q; _# C- I( G日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。, h1 V$ X5 ?: c7 ]6 s
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
大型搬家
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
& o9 M3 P  j7 a& Rtake it easy6 l7 E  [* ?1 z& O
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
" F" D0 O( K  U% M: J8 I. hLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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+ p8 P2 m. b6 e6 g, ^以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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$ Q/ `% u6 k! O/ j' i: n: I* A搬场公司-成立最早的优质的上海搬场服务商
. i2 @6 _/ w8 Q# j: A. L服装批发-上海919服装批发基地$ o5 I& O+ ]& i- G. n# n- [+ A
张力仪-专业生产张力仪
" q& @: {8 u# R1 p; F服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing5 Q& U8 z1 B7 i! h* r2 R: a$ \) A

: I" a3 a  ^3 K$ D* O3 ~' w( h5 u+ V不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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