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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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% N- _4 }6 y, ]3 K( I  nOK,,,,,,,,,,,,,,,,,,,,WAIT....................+ x( c3 y( W2 {& Y6 X
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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2 B! e& M; a6 _/ UStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES." z9 k5 M0 o% h0 z/ v: d
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day., r, X6 U! _. o0 [$ s2 R# B

# k  I; p/ t' {( r+ I$ F, O$ |Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......1 n$ ^' i' p; r4 ~3 b' W
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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/ m4 n" k* X$ s7 y# e5 \; h+ v3 ^2 ^at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!! g7 R* D- Y& Y/ Z* @

( c. _) }# N. b$ ~# \: E5 Q' Nat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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) c' F5 ~' H* q/ d+ c) o. DISSUE FOUR:BMO+ {" a( {6 H# U1 Y, P

; e5 K5 z# x9 E/ d3 i0 H  NBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................5 }. a1 a. C5 D' C) a, L3 a
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。- N* W5 o* ?$ V6 u) P1 r) T
所有UPS的良好時間規定,在這邊都不管用。! l. K7 Y7 Q/ P8 i; h. c+ v
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)! k6 m( C0 Q- ^
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!) O. K7 c2 [% r: R3 e4 {
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!3 e  K5 m1 b+ ^4 P" ~) k
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator- e! ^/ v- t. w$ F& @/ O
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
+ f5 e8 l! k* |; N+ S有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
: M, l& E  E  J+ N& sDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。4 ~8 m% u8 r  g1 w
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!0 |4 |: @2 V. Z6 d: K; W9 A6 @' d- m
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。. f6 C4 G2 D. S
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?* \0 k* R- M+ q/ s

# K7 q, j  H6 o% _# K在那時候我瞭解到一件事情
) T+ ?* |- i! r; M0 ~! }" T就是這邊的郵寄服務是一個nightmare. L+ @, K0 \) n" A( ]
這件事情,應該大家都有經驗吧!1 v$ W9 z4 O4 W, f
對我來說,這是在Ft. Mcmurray最不好的經驗了!
0 X3 X' e" W: k' J, o, G+ N/ x不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
3 ^6 u) u! H/ B9 W日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。- i& l# m$ [: C9 ]
所以我還是選擇天天笑的過日子好了! " o$ S" ], l6 V, Y$ m2 N

. L6 V" w$ S/ s5 h) F/ H( |/ L- A但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe6 V* t8 U3 o& \3 J0 t. f6 e& j
take it easy8 k6 I& E% D# }+ n, C" u
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
+ `: `) B0 x1 p! \! Y. I' BLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了9 S* d$ C0 v5 T$ N9 F8 m0 d( h  M

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6 P% L$ |2 G4 J. B1 P- y: w6 `  f2 }1 e以速度慢 逐渐被淘汰 -效率低
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& Z; `$ B" a, z  }6 v4 D想我们的敬爱想-我们的敬爱的敬礼!! u5 H" M' s, l9 b- c, R
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搬场公司-成立最早的优质的上海搬场服务商
, X' r5 a! s- O+ e/ N! W1 i4 U服装批发-上海919服装批发基地- A9 p6 S0 V6 \9 B2 M
张力仪-专业生产张力仪
& e: [3 e$ O( \( j服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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9 f* `% F. j7 Y5 E. }1 m不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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