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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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+ A4 ]5 C7 V3 `5 e$ D) o+ h9 B1 _In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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) s  \2 D4 K8 U0 R( fOK,,,,,,,,,,,,,,,,,,,,WAIT....................) d$ ^9 d2 A7 t) D

  R3 w! O7 e. Q4 R0 f; GISSUE TWO:FIDO.......( i/ m& A( t  n$ f( B* T
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.5 Q  \7 D5 {' E7 u  z0 {

% o2 v! N. M$ n4 n5 @& {3 ZBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.3 ]% l5 N, Y+ B1 S& ]
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ISSUE THREE:UPS/ X$ ~% A6 \- E# e! A. S) ~

  d( z- e$ O7 }1 K$ {7 [TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day., q( A: Y4 C; R# L- v$ X( J( }3 O
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......! `) m4 a& |) p" \0 N) {

2 c; ?2 V: i$ W0 a6 [TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:% r0 v' k6 ^  Q' m
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!4 H6 w. v% e+ t0 C
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.7 G. ?9 T6 R) ?8 c

& H1 _3 h& Z- E* Y" L/ vISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................* z; [& i1 f3 o) E1 |$ u, A- N

$ V# O/ |& {+ l3 W) n. d' z7 BHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
7 L( Z6 A8 d$ e- l0 q1 {8 f; b所有UPS的良好時間規定,在這邊都不管用。! g' E1 y7 P' n" Q, K7 R
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
! `* G' n9 |) k" u剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
5 ~9 B: z9 R' W! x  A- n也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!" u# a8 H5 D. f/ J% Y! A
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator1 e( ^8 W5 T3 O) g9 F) ]
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
( K, X3 v% b# T# }; @' t. v" F有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況" e) n% `. i% }( p$ O: [
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。, W2 H5 H2 i; H( k+ l$ X% R
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!! V6 m4 l7 l3 s( R" I
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。$ z9 k" F0 _8 l
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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4 ^1 u8 J! S5 R! `+ H4 h* o# s在那時候我瞭解到一件事情
, Z$ f- s' p8 H6 V4 u0 O) }就是這邊的郵寄服務是一個nightmare, T" ~2 o1 ~& m* S: X6 p4 j; d
這件事情,應該大家都有經驗吧!  u( Y+ |/ }: h6 L& p9 Z  R5 @
對我來說,這是在Ft. Mcmurray最不好的經驗了!
$ @9 @  i' ]# V8 y2 P不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
) X. }9 s) m& A, _$ m  s日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。8 {6 e* k4 W$ Q0 m7 `- ^
所以我還是選擇天天笑的過日子好了! ; |+ |$ W8 F1 a9 F/ O* P

+ b' f5 W) K/ ^  f: g但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
+ |5 @$ p* O) M+ `/ i6 qtake it easy
5 q7 U  ]! ^$ m; l/ \life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.4 [/ p+ w* E! x" U/ z( r. M' O
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
; I# P3 |! g) p* }+ L. ^服装批发-上海919服装批发基地6 e  E0 R+ E7 \# j% a2 d& ?
张力仪-专业生产张力仪
$ h3 U( Y% k9 N$ {服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing1 G5 k; t$ p3 K; U9 U: s0 }6 l6 |8 v

9 J9 ]1 o& k" T  V) s不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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