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Corporate Express Canada was named one of the “50 Best Employers in Canada” in7 @. p, K* T2 I2 D* \+ H
the 2008 Report on Business magazine. Based primarily on employee input, the7 E) w, u2 t, j1 v
survey ranks companies based on levels of employee engagement, employee; f+ J- B) l7 Z0 Q0 a- f
satisfaction, executive leadership, workplace culture, and more.
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' D# h O; Y! N6 zCorporate Express Canada has operations in 23 facilities, 10 distribution
$ {( J( j% b& H! E$ Z( @& u" pcenters and employs over 1,500 people, approximately 400 sales and customer care# s7 q3 k% ?! V2 x Q
representatives and owns over 110 delivery vehicles. To learn more about us
! o Z6 a" a9 k' o, |% x7 O+ jplease visit our website at www.cexp.ca Corporate Express offers a competitive& q2 x: M; _5 s6 U) n& ^
base salary with excellent opportunities for career growth.
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PURPOSE
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Provides technical support in the division for computer hardware and software.
/ I& f* C; m$ c/ d0 U3 R- ^7 Y# b) [Troubleshoots network problems. Installs and maintains PC hardware and software
* h5 ]1 b" u, T; O {- Uto allow computer users to access the network.
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' I3 E( t1 ^0 @1 F+ O/ g. M. yESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may, C( k+ ?1 k! c/ q8 ^3 }
be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
: `- U) x3 A7 z3 i& Yfor the division staff.' {! g, x- ]& y" o9 \) C9 t$ P
• Provides help desk support services for the division.* U4 {. s6 e2 [* @ f9 m
• Serves as Microsoft Office application support by assisting internal users in5 V2 |+ ~9 f' ~6 |, q8 {
the use of Microsoft Outlook, Word, Excel and PowerPoint.
+ Y( U0 p0 [" p! D, w• Manages the desktop and asset management lifecycle process to replace and
/ M1 p& M6 R u) Q& ^2 e6 Ninstall PCs.
, j6 @' T% j4 c* Z• Performs administration and maintenance of local site servers.
) O6 B" P5 K# J0 z. a; t$ N9 t, [• Acts as a point of contact and reports warehouse system issues.
) R' A) J4 h; E# w x) o" @9 q! F2 o• Assists in implementation and maintenance of warehouse systems, as necessary.+ z$ O2 Y* r# [, q6 [/ A
• Supports and performs tasks related to company IS policies and procedures.
! L. M7 T7 K! @% g+ _• Troubleshoots hardware and software problems, provides software diagnostics4 M4 M3 s. \+ j
and assists the users in resolving the problem. d# `$ w# ]# A+ d1 T
• Performs LAN tasks as directed by National IT staff. Tasks may include
. ^/ W6 |5 n5 z% I: e9 Iinstallation of hardware, maintenance of patch cables to standards, and assists: b5 z9 |9 X5 d( ]1 `; C# i
with component failures.
! n3 f. y# E) O$ A) G8 b• Performs basic administration of local phone/PBX systems to ensure the" ~9 u4 Y9 l/ t d
division is operational. If division is on IP Telephony, works with headquarters
. B( M( T- B4 x* }* | JVoice/Data Team to support telecommunication solutions.
* ^3 \# ?7 S' o2 |• Maintains hardware and software inventories using company Asset Management+ C$ p7 d+ }* g
software tools.
3 c9 ^' i" O0 A8 i% I: n" _9 A• Maintains standard naming conventions.
0 l8 N( I8 i5 ^! p& u. b+ p$ {5 Q• Coordinates with division management to engage contractors for break/fixes of6 j6 N9 e! I3 z) g% @- `$ p6 d
software/hardware and computers, as necessary.3 `! k. |! ]7 D; L' k
• Provides backup support to other IT professionals.1 A) ^' [3 V. U3 ?: Z5 w
, q7 Q! Y: M5 {" J, KPRIMARY INTERACTIONS
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Daily interaction with division users, division and head office Information, d6 d: L8 z' t/ R9 c' [9 P0 y
Services personnel.
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r2 w; ~! N; A' Q( Q. h% zCOMPETENCIES
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6 o: Z5 [! k( L% ]3 v3 h: H• Analytical and troubleshooting skills# I8 x1 d9 z. a( u" D b
• Team player# m N- i4 o8 Q) ^- u. K4 ]1 s
• Good communication skills, both written and oral |, V1 L2 h( f' Q& j U+ h
• Good interpersonal skills- e" t2 {) f; r; B! C
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
_: L: B) |. ]- m) @• Experience with VPN and Remote Access Dial-Up connections, a! m8 G, \4 F/ q, F5 z' v. Z8 |' b
$ ] D: p& S* e" L9 YEDUCATION and/or EXPERIENCE
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/ `- F" L5 B' s1 K2 Z0 K C• Technical certification, with a minimum of two (2) years technical support$ U! C. w' }5 K" ?
experience, or any equivalent combination of education, training, or experience.
# x; G5 [6 V+ }; E0 _• Demonstrated knowledge of personal computers (desktops, laptops, printers),7 t7 K& k1 J- b$ d, y0 W
Voice/Data, Warehouse Systems, and general knowledge of personal computer7 m/ [6 p/ ~- F, `; ^$ X2 u
imaging processes.
& F" x Y0 z& ?• Knowledge of laser printers, multi-functional copier/printer/fax devices, and; ^) S: I0 v0 Q6 P0 E3 M. `" c
servers including fax server systems.. m$ l) y4 p A/ K& P# P
• Knowledge of help desk operations, software, databases, and Visual Basic.6 u: |+ }1 d- ^; z1 N9 o8 D: Z
/ v3 f6 R0 R' c! s" XPHYSICAL DEMANDS. ^. h) F% e' F1 |3 f1 ]1 v$ p
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The physical demands described here are representative of those that must be met8 p! Q( h/ Z+ M$ j, x
by an employee to successfully perform the essential functions of this job.2 S! i, H0 {* S% u2 r1 B a* _
Reasonable accommodations may be made to enable individuals with disabilities to
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2 C, B7 i1 |- |# a" ?6 S; c8 @Work is generally mobile. Requires frequent physical effort lifting personal
1 C+ R7 g) j* I* c, }" z2 S5 ^1 f% ?computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping* n& I, k/ y) \! K( E* m
is needed to carry out everyday activities. s. L2 r# g6 N
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WORK ENVIRONMENT
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The work environment characteristics described here are representative of those
@" A% m. D/ a5 q: S) s; G/ d, x' tan employee encounters while performing the essential functions of this job.' q; v; c. i, }' H! l( H; N* @
Reasonable accommodations may be made to enable individuals with disabilities to
4 k2 Z4 b p9 V k0 Eperform the essential functions. |
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