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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING
6 f* X5 i0 x3 H; S8 ^* u* g5 `  FOR
7 a( x, Y0 ]: h8 L& \OPERATIONS MANAGER - VENUES & PROGRAMMING
( E9 f. ^& v) T
* ^: b) T6 H6 I( lREPORTING RELATIONSHIPS
) R  l, N* x  ?: `2 vThe Operations Manager - Venues and Programming will operate with a  ) f& k, n  [/ D# s0 K2 v
direct line reporting relationship to the SU´s Manager of Programming  6 |: g2 K- `% @, X, F) F
and Venues.: i, K5 _( [# e
3 H* f4 x9 h( b
ROLES AND RESPONSIBILITIES
7 a% t) L& b9 p+ TThe duties of the Operations Manager - SU Venues are diverse and  6 N  G9 k* |8 I
extensive, and are targeted at the all round smooth operation and  
1 Y5 a+ ~  k0 y# m" Afinancial and operational success of the Horowitz Theatre as well as  & e/ j: Q+ _" W! l) X6 P: J% d
the logistical organization and smooth rental of the additional  
( [$ ^: ~& A9 N; B" yvenues within the realm of the Students´ Union.  In the light of that  
! }5 H8 V* q! J  Y" vbreadth and complexity, it is not possible to fully define or  
  u6 ^6 }  U8 W" S: [0 _$ [5 cdescribe all roles and responsibilities in a document of this kind.   + s7 h4 A& r) Z4 {9 i& M
However, the main roles and responsibilities of the Operations  & ]* A+ w) J/ C: r
Manager are as follows:, ?# Y+ K  o( |% \, J) Z2 f: M
. W, I' Z- f* g0 A# X/ A5 b
1.        Space Roles and Responsibilities
6 q( H" [, M  r: q, Q
) |. X) B% d" s! z  `5 g  d, r" I& za.   To ensure, at all times, that the venues listed below meet the  
+ B/ u$ G' J  p' Nappropriate standards, requirements and needs, and contributes in a  9 [- G9 ]! G2 C1 h
positive way to the smooth operation and success of the individual  * x) v9 h  I$ v) [
renter.
6 U8 u8 i3 e# j9 f0 _" S·     Myer Horowitz Theatre
, p( y  r& F: K" N& j2 z7 q9 }·     Dinwoodie Lounge
1 @7 s4 M5 o9 {% \4 x·     SUB Stage
) [2 O5 \; g4 F6 e7 w3 E5 A: N; }' B+ C: j0 L
b.   This includes, but is not limited to, the following:
" U, j2 P4 ^, r8 x·     To plan the capital and supply expenditures to meet the  ; z& v2 h# @& }; {
production and facility requirements.
% x1 w- o3 P) |$ }·     To ensure the day-to-day compliance of the venues with existing  " H% b# M3 O& n! I6 e* m
safety regulations and building policies.
& B$ f. ^+ M; b7 j3 r$ \4 YTo ensure that the maximum potential of renters is met.
3 x: x( ]+ X9 i* S; p- O& L* c3 |4 u) w8 n. _( ^- F* m+ k5 [
2.        Marketing and Promotion' M5 _' J% n, F

  r  T% H+ J& p: Wa.   To develop and implement a marketing plan for the venues that  : e# k* \2 Y* V
focuses upon advertising and promoting the venue to faculty,  8 _8 M, |) p. E# X2 [
students, and internal and external clients on an on-going basis.  6 c7 q0 n9 V% v( M
This strategy will include implementing and/or delegating the following:
& }! q& K/ f$ Z4 D8 B9 P: I3 c$ t·     To develop and maintain promotional materials, the Horowitz  
( h- ^( |7 |' B; X! e; ?" ?Theatre and SU Venues home page, newspaper and other advertising; to  
3 p7 G% T3 r. Ztake advantage of other internal and external advertising  
9 K- B9 c8 v+ z- e5 W5 ?8 mopportunities; and to develop press releases and other promotional  - }0 T- ~, V' i$ ]8 W
literature on an ongoing basis.
, i7 k* l$ E& |' T·     To coordinate tours of the venues for potential renters.
; f! X( a: y) B) {: w$ @·     To promote upcoming events in the Horowitz Theatre through the  # ^% K5 d$ D/ r& j4 ]' q
use of the Horowitz Theatre Home Page and the SU Events Calendar.
8 y; G3 t) N5 h- P·     To develop new external clients for the venues.) ]1 F9 N& R4 e( J4 A

7 F0 g2 K+ ?: L: e1 ~+ ~% B5 x, A8 o1 L$ W2 X7 ~8 y
3.        Staff and Supervisory Roles and Responsibilities. U* R, o+ D( J* i: p6 i
, \! n7 n6 M: z7 n* a
a.   To ensure, at all times, that the venues are adequately and cost-
! l" `+ N! Z' |2 r$ s- F, Heffectively staffed, and that the staff utilized by or within the  - |5 I0 Z5 v9 `- B) n8 `
venues meet the appropriate standards, requirements and needs, and  
" P; C! k& n4 H$ R; L0 jcontribute in a positive way to the smooth operation and success of  
6 i/ y7 A* C3 ?+ [the renter´s events. This includes, but is not necessarily limited  - a  f+ M/ C' a) G6 J
to, the following:) x& [3 y  l4 M5 B+ Z9 `2 t
·     To be responsible, under the direction of the Manager of Venues  . N& j" \) V  b3 j7 N2 r, E7 ^
and Programming, for all staff issues including hiring, disciplining,  
8 v6 m9 K+ e: k& o% Uevaluating and terminating, as necessary.
# Z0 W: j0 [& Y& O To ensure that the Horowitz Theatre is adequately supervised at  ' ?% Q' u. a2 t, J0 R# \
all times, this includes the development and implementation of such  
4 T  {3 u) B/ I9 P* L! [schedules and rosters as may be necessary to ensure the effective and  
; F# F  j! X' M' x0 e& Jcost-effective supervision of the venues at all times during which it    B0 J. o& q" B$ v$ ~
is in operation or needs to be in operation.5 K4 t' b5 ^" l, \8 V1 p1 |
·     To work with the Technical Director, when necessary, to ensure  
+ ?" X4 z6 Z1 \that an adequate and appropriate level of part-time staff exists to  5 }5 C7 ^# i& t
facilitate the smooth operation of the venues and to ensure all  & q4 ^. Y. }/ F& [) N" H
renters needs are met., F+ U* I! M% W, D  G
·     To work with the Technical Director to ensure that the skills  - h4 P1 _1 {0 t! Y2 i
and attitudes of all subordinate staff are appropriate in light of  
2 A( n6 B+ T' ythe roles they must perform. This includes providing adequate and  : J& o5 o) E# F
effective training (and re-training) in all applicable and  
* V* U) }2 U3 t( h3 R0 }$ jappropriate areas, and ensuring that the Policy and Procedures manual  + R% X2 F% m. G! y
is kep up-to-date at all times.
9 Q8 C( E& P/ e; _  d·     To ensure all staff are trained in and committed to providing  : _) k2 j2 z6 D  b- O5 c
excellent customer service to all renters.+ D* n# e# e- {  n% l' Z2 l
·     To work with the Technical Director to arrange staff  
; j8 C, o6 S" b/ `5 Fscheduling.  To handle payroll related matters, under the guidance  
6 o2 k: E# y8 S- e( X7 band direction of the Manager of Venues and Programming, concerning  & x2 P* i6 t' [" r. Y
the staff of the venues.  N" M+ X, l! R: G8 K* R
·     Working with the Manager of Facilities and Operations to ensure  
$ \: z3 Q5 h; e% Jthe appropriate setup/tear down of each venue.' m9 c1 T; W& M5 S
·     Working with the Manager of Programming and Venues to ensure  
; J5 q3 ^& N5 |1 w1 Wthat additional requests such as licensed receptions are arranged.
/ \1 W6 B1 C5 t$ _+ l( i1 `$ R# j4 @2 \: D4 [, D8 X

5 {0 R$ D$ ~5 a+ s+ ?9 i4.          Overall Financial Performance; ~4 w0 L3 h6 k3 v! x
; b7 Z3 T  P% H3 M
a. To ensure, at all times, that the Financial and Administrative  * \! f6 c" q9 T
systems and processes utilized by or within the venues meet the  , d6 m! r8 U2 u1 ]- ~" B
appropriate standards, requirements and needs, and contribute in a  7 O3 V& e6 b  n. e6 m3 _2 X' u
positive way to the smooth operation and success of the venues. This  5 V8 d+ Z& T# z3 b0 t; m
includes, but is not necessarily limited to, the following:
& t! a0 Q  H0 A( w" d/ e4 i To provide input and expertise in the formulation of appropriate  
7 Q! D2 j9 x8 J# m# Hoperating budgets covering the venues to the SU´s Manager of  
- V/ t0 z/ \2 Z- a1 b0 E3 [5 P, lProgramming and Venues and to discuss and refine those budgets  
% Q* }2 w  O: {; n/ E( ]Manager of Programming and Venues, and Manager of Finance &  
# w. V' @! G( f. Z( `3 @Administration prior to their submission for final approval./ V" Z7 v1 |. Y' W) k! z8 Y
·  To manage the venues in a manner which adequately and effectively  2 Y2 X2 ?/ @3 e9 M1 `
reflects the budgets approved for the venues and/or which reflects  
/ o) a! `& L  p% A& {. ]the best interests of the venues and the Students´ Union.3 |1 D  y( i0 M" g
·  To function as the key player in the submission of financial and  
2 n8 H' h% m2 r' wadministrative documentation covering the venues to be used in the  & M& X2 X8 S/ f; i8 W$ a
compilation of monthly and annual financial statements, and such  
3 E7 ~+ O' K: K( Iother reports as may be necessary.5 X  K7 B1 t6 y0 ~
·  To discuss those financial statements and other reports, together  7 A. D8 A" b6 v" b
with all financial and administrative procedures, with the SU´s  
0 l! m; \8 Y9 O! a2 `Manager of Programming and Venues and Manager of Finance &  : o- K( |/ C4 x5 y6 S- p
Administration with a view to determining and implementing action  ; v9 O4 o. ^! Y# P: F; l
aimed at improving the financial and/or functional effectiveness of  
: u% j# N% g) C5 ~: |" Cthe Horowitz Theatre.3 w: [1 \# u) E8 }2 z& E
·  To ensure the existence of adequate, effective and accurate job  
+ J; e, j: I) L6 v% y2 dcosting systems to be used in connection with the determination and  0 x$ u" m  G9 {, B- j6 T: i$ ]7 x/ K
setting of appropriate prices for rental and staffing rates for  6 L7 w2 d  x2 ?
events held in the Horowitz Theatre.
; n; b* O; J. N·  To develop accurate documentation to be used in connection with  $ c; }1 U! J' w
the billing clients, and to forward such documentation in a timely  ' o# h2 X- g# {5 y1 {
manner to the Accounting Department.
% ?2 D# A  n9 Y& Q·  To recognize, address and handle all matters relating to financial  
6 a+ y, |0 {) P, c3 aand administrative procedures and systems in a manner which reflects  
2 n; V$ O% E) k: ?& L7 ^' {6 gthe requirements of the SU´s Manager of Programming and Venues and  % M1 @" u# q, ~' W* T% _) Y
Manager of Finance and Administration, and in a manner which  + k5 A# j2 @/ `3 n: i
contributes positively to the smooth operation and success of the  $ R* `* H) D, _" r' b
venues." r/ k/ G4 O! S% c, @5 U) R5 Y

- K1 F2 P. e) \  a; h& c5.          Overall Roles and Responsibilities; k2 I0 [8 i& L; {( N: G
a.   To ensure, at all times, that the systems and processes used in  
: l7 ?- @" V: ~' M  `$ Irenting the venues meet the appropriate standards, requirements and  & _4 ?. I' c! \, e8 P
needs, and contribute to the smooth operation and success of the  8 h, P, u, K7 x7 p3 k4 u9 {
venues. This includes, but is not limited to, the following:! E0 B3 k2 F7 J& V! T
* A) F# d5 O# L$ p8 V4 d4 B% ~4 K/ W
·  To recognize, develop and set in place such rental procedures as  
4 Z7 b% i( D! zmay be necessary to ensure the smooth operation of the venues, this  
$ z1 x2 k' G  {1 o. a7 v) vis to include but not necessarily be limited to systems and processes  
* T3 P& W! R/ a; Kin the areas of contracts, inventory management, contract evaluation,  8 @+ D7 ~2 U1 k
pricing, costing, equipment usage, rental/contract invoicing,    f& b7 S  |5 n' h
together with such other systems and procedures as may be necessary  $ z0 b" L6 f" B: B& K5 M0 x
to ensure the smooth, secure, efficient, cost-effective and  
6 T* a) V) q9 E  r( t& E" d$ j1 Ufunctionally-effective operation of the Horowitz Theatre.& z3 s% X7 A1 k' B. h- z& F( y
·  To recognize, develop and set in place such operational procedures  
' Z" x/ `- i5 t3 T: v. r  Pas may be necessary to ensure the smooth, efficient and cost- 1 }; \7 D6 K- X- `
effective operation of the venues.5 x6 x% I8 D* e; ]5 }" a% y
·  To negotiate rental lease agreements (contracts) relating to  
' f. ~  i4 p  h9 c9 q+ |dates, rates, staff and miscellaneous charges.( H9 W: K* Z4 ]8 k
·  To ensure that adequate inventory is available at all times and  ! K5 G( Z3 b$ A- K( [: }
that such inventory is stored and issued in effective and secure ways.
& q6 p' L2 R3 E5 E·  To consult with renters as to facility issues in producing their  " r) d) \- i$ Z% C* d
particular event in the venues.# a; U1 s5 {5 S3 b* N* U
·  To provide the venues on-site staff with such documentation and  : X% |. ?- G4 D$ R
supporting information as it may need to effectively fulfill the  9 F- ~9 ?0 x0 a8 S# g8 c+ O: I
roles they are to perform to ensure the success of the renter´s event.
1 ~$ U* X1 c  n8 X  U, b: d. e* U! I8 y·  To produce quotes in respect to staffing costs for a particular  
4 Y5 K# U$ Y$ d6 v# w2 Hrental with consultation with the Technical Director.$ Y8 j' H8 I7 o; Q  Q3 y
·  To ensure that all queries raised with the venues whether from the    Y& E$ r* y+ `2 m) M
SU or renters, are promptly and effectively handled and adequately  " Z! g, J( X8 N( C5 z( h% p6 w2 a
answered, and to ensure that such action as may be necessary in  
/ p* H& I6 e* [% ufollow-up to such queries is taken in a timely manner.
4 [4 u' ~* l7 O3 A1 } To ensure that the venues and its capabilities are adequately,  % h+ l6 Z; k9 h% J9 O
effectively and cost-effectively advertised and promoted, and that  
' K: f2 d9 ~0 h! t% I0 u0 ethe cost of such endeavors does not exceed the budgetary provision  
1 q0 r% \- k" x; @- ~% W6 f3 }# t* Ymade for them unless prior approval is given by the Manager of  
. n0 x7 X2 \; E! t+ l: YProgramming and Venues.
+ R" L& @5 ~. T7 e6 H·  To act as an informed and knowledgeable resource in the case of  
7 Q+ t3 `% _! s& {+ g7 A, V' Lsignificant challenges and/or problems surrounding the tasks of  
+ Z' B9 C7 s. N# \( q* r9 gmarketing, administration, operations, and any such other matters as  
8 D5 k" d5 S8 u! a6 wmay provide such challenges and/or problems.
  z, \) W# H5 p4 c+ ?) d, M* f  K: F; w·  To attend such meetings as may be required to support the smooth  * u- N+ `# k/ S/ b  D1 K
operation of the venues or the Students´ Union as a whole.3 N2 C9 t+ K  Y! i
·  To perform other job-related duties as may be required by the  2 P4 P# W1 g9 s$ x' D
Manager of Programming and Venues in order to ensure the smooth and  $ A6 |  l' z$ e4 V3 s
secure operation of the venues.
7 R6 A! l0 z. k4 D·  To recognize, address and handle all matters relating to overall  5 |4 T6 V! F# C
operations in a manner which reflects the requirements of the SU´s  
* F% `7 W/ r7 M5 I* q9 j% a( IManager of Programming and Venues, and Manager of Finance and  0 [4 q$ b5 ?4 ?1 l
Administration, and in a manner which contributes positively to the  
" X$ X4 f! E6 Y2 y, r7 F+ G. csmooth operation and success of the Horowitz Theatre.
( o" m$ I. o* Q- b+ y6 I% z- O' k) j# g. v" c( k3 g8 o- h6 U
QUALIFICATIONS:
$ j& {. H" R/ F1)             Minimum two years related post secondary education, or  
. o3 M5 f9 X% D; W0 Q1 gan acceptable combination of education and experience.
! I( f. J6 V% n- e2)             Supervisory experience.
" S3 e' w+ L, q4 a& |& G% j3)             Ability to create new initiatives with little or no  ) s% u( f4 P5 T
supervision.
, N" O9 t: Z2 @- g% e" z4)             High level of creativity* c3 }3 q' H2 ^. j3 g
5)             Knowledge of budgeting and staffing procedures.1 S2 q7 d! Z' r1 K& W
6)             Excellent organizational and communication skills and  
. l2 S. u- l: m7 q* D/ {strong writing skills.
" h7 q6 E" d6 Y/ g' b$ l" M7)             Dynamic individual with experience in large group and  # K  q$ e, ^7 s
one-on-one promotion./ t; J* {, X: M  t, H
             Ability to work with students, staff, University  
. [) B; {! i% g; k" R6 D" K8 Mfaculty and administration with a dedication to providing excellent  5 i1 t1 v# L5 ~% A; a0 q+ R* ^
customer service.
2 ]+ L9 |3 l* b4 Q9 VUnion exempt position
/ F* @. g. `) Q. |7 t9 l! Y% N; uJuly 6 2007. R: B# l. D% B" ^

( i! f5 y' ]% p' m) JPlease state salary expectations
- I. Z  ?7 {: T6 c/ W0 T; z5 V# ?5 ?+ }
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  " V+ q, o6 d, g
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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