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JOB POSTING
9 I4 |% V: s& z* e: K* b( N3 I FOR: l4 N4 _; o8 X: v, v6 b7 |
OPERATIONS MANAGER - VENUES & PROGRAMMING
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9 ~" C$ e. {) N5 p" u! E. OREPORTING RELATIONSHIPS
5 E5 j6 n9 J3 A" ^ B7 oThe Operations Manager - Venues and Programming will operate with a
2 D. y. U y/ p- x' [ ?direct line reporting relationship to the SU´s Manager of Programming
- L; Q8 ?9 v+ q+ kand Venues.
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, v& g& B! S. s! @, Y; y9 b9 EROLES AND RESPONSIBILITIES
+ W7 [; {7 U8 \5 hThe duties of the Operations Manager - SU Venues are diverse and
) \1 F* S0 g5 H! B4 U) ]5 ?+ h3 Gextensive, and are targeted at the all round smooth operation and $ ]& X5 a6 _8 i5 }( Z
financial and operational success of the Horowitz Theatre as well as - S" I: N4 H( |; k/ ~4 o8 i
the logistical organization and smooth rental of the additional
/ S9 m4 K1 c7 S- a& Q- fvenues within the realm of the Students´ Union. In the light of that " q1 W& v2 L/ b+ V
breadth and complexity, it is not possible to fully define or " `( @5 i; q3 e2 z2 T
describe all roles and responsibilities in a document of this kind.
y9 h6 n, h) c- h% ?0 h+ kHowever, the main roles and responsibilities of the Operations
4 i4 ]6 D2 q' U+ A4 p' gManager are as follows:
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1. Space Roles and Responsibilities. N9 T! {; x6 k, m- R
- p5 h5 h- ^- w6 `2 L3 x+ ]; ^! ga. To ensure, at all times, that the venues listed below meet the
8 I' m9 U% D: W8 d9 t* }+ Q: ~( Sappropriate standards, requirements and needs, and contributes in a
8 ~* ]6 i$ q2 [) c4 J- gpositive way to the smooth operation and success of the individual # N0 s2 r0 Q$ D _, S
renter.$ l7 g1 u: {; X9 Z: y
· Myer Horowitz Theatre. L: w' g( _0 j& @7 o" ]
· Dinwoodie Lounge% n. G& r% E5 |* V& z
· SUB Stage+ D& v/ @4 Y2 A9 T4 _. e3 a
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b. This includes, but is not limited to, the following:
% W- z# n s% j% X% k4 T· To plan the capital and supply expenditures to meet the , T3 a5 L6 Q- ?0 h& G* [
production and facility requirements.
# d( j: [. b2 \+ t· To ensure the day-to-day compliance of the venues with existing
: E$ ^7 {8 ], Q. V5 v6 esafety regulations and building policies.
$ X! k! W* `3 k9 B1 t; n' JTo ensure that the maximum potential of renters is met.
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2. Marketing and Promotion% o* e4 E1 [0 m
; a4 @3 E+ q9 [: m# o" fa. To develop and implement a marketing plan for the venues that : j! S+ E0 U8 ?3 n
focuses upon advertising and promoting the venue to faculty,
i$ T$ [0 {" l3 i) D, Tstudents, and internal and external clients on an on-going basis. 7 I/ m& Q y) O1 d; g
This strategy will include implementing and/or delegating the following:2 q" ?4 I2 m) o' W4 _+ Y: w& O
· To develop and maintain promotional materials, the Horowitz
! B0 ]& b9 [2 ] B" h1 gTheatre and SU Venues home page, newspaper and other advertising; to
' p/ x6 Q4 d# k/ Z" t# ?" atake advantage of other internal and external advertising % o) c# X& S3 a& w6 U# j4 m
opportunities; and to develop press releases and other promotional : U3 P4 S9 _( V
literature on an ongoing basis.
% n6 j# n! Q6 C/ u7 [+ U· To coordinate tours of the venues for potential renters.
- s2 U7 `9 o& X* {" M) S· To promote upcoming events in the Horowitz Theatre through the
' D: _" [4 i2 K. W1 Z. e4 O. S# Q1 `use of the Horowitz Theatre Home Page and the SU Events Calendar. L+ _2 U8 |0 c' W" q4 J; d& I
· To develop new external clients for the venues.
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3. Staff and Supervisory Roles and Responsibilities
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a. To ensure, at all times, that the venues are adequately and cost- - E0 Q9 P: u' V* |0 t" q
effectively staffed, and that the staff utilized by or within the
* f) j! o+ J1 F2 zvenues meet the appropriate standards, requirements and needs, and
4 t6 \+ i8 P; i# J c; w) Wcontribute in a positive way to the smooth operation and success of
; Q+ {! f% _. e/ a/ B0 T% j3 p- |8 zthe renter´s events. This includes, but is not necessarily limited 4 W, O9 a# D+ C# a, `/ z# V0 B- \/ R
to, the following:- V- n" `! H: f( ~3 G) E4 j
· To be responsible, under the direction of the Manager of Venues
A4 z4 o7 `8 b* O3 gand Programming, for all staff issues including hiring, disciplining, x, N5 u4 s) x8 ~5 C3 B, {2 N
evaluating and terminating, as necessary.
* s5 D4 \! b/ V3 B# A4 W5 q To ensure that the Horowitz Theatre is adequately supervised at
5 Y* S5 o$ V7 D/ v& E+ C! `all times, this includes the development and implementation of such
) {) a* M0 t9 d) Cschedules and rosters as may be necessary to ensure the effective and - T2 Q. k0 q! ~" ^) ?6 |$ M7 e1 ~
cost-effective supervision of the venues at all times during which it
" T8 N* j: c" c( O' jis in operation or needs to be in operation.6 ? I! A3 u! M/ h% ^1 m p
· To work with the Technical Director, when necessary, to ensure
1 W, V ^# N5 qthat an adequate and appropriate level of part-time staff exists to 2 h" z/ ]9 E7 V1 @7 ?
facilitate the smooth operation of the venues and to ensure all
% P: s3 t3 u, }' l# A! yrenters needs are met.; c$ k& |5 d- v: q y7 M5 m, u- v' y
· To work with the Technical Director to ensure that the skills $ f: v7 ^" m4 U3 i& v
and attitudes of all subordinate staff are appropriate in light of 0 w! ]4 p0 J6 T' b- @# {* l {
the roles they must perform. This includes providing adequate and 4 ?0 V! Q4 _% \4 Z+ T/ e7 P& h
effective training (and re-training) in all applicable and . _3 [; V# B* n/ j( E1 Z
appropriate areas, and ensuring that the Policy and Procedures manual
( ~/ F8 y t4 f. ]( `$ zis kep up-to-date at all times.
# _; R. s$ B4 F' o `1 x+ i; s· To ensure all staff are trained in and committed to providing
& ?0 T; Q! ?$ c* c1 M7 m2 ]excellent customer service to all renters.
. t c4 _8 w' W· To work with the Technical Director to arrange staff , f0 }1 s) N5 F) ~7 ~
scheduling. To handle payroll related matters, under the guidance 6 q# f7 I$ X; r* G
and direction of the Manager of Venues and Programming, concerning
Z& |+ }1 K7 Z- m) Kthe staff of the venues.
3 I( [1 Z' c$ {4 L6 d/ O· Working with the Manager of Facilities and Operations to ensure
% K: P G- f6 S0 J2 [the appropriate setup/tear down of each venue.
4 ]! I$ D+ \' X: i8 O# X· Working with the Manager of Programming and Venues to ensure , N/ N) J( g |7 i. Z0 Z2 O. R
that additional requests such as licensed receptions are arranged.( F3 N8 ^ r" G1 p
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7 D3 A+ x) m" E3 @" v$ N4. Overall Financial Performance1 K* v6 U5 W) n) z4 K. F+ {
: V9 s. e. I# s' c( @/ qa. To ensure, at all times, that the Financial and Administrative 8 N* l8 W$ Z/ ^5 h* q( C3 X/ V; W
systems and processes utilized by or within the venues meet the * C7 z5 i( T: ^5 F+ ~& }) y
appropriate standards, requirements and needs, and contribute in a / O; C% [$ W% A$ U
positive way to the smooth operation and success of the venues. This
% o) a' w0 {8 F/ T3 h. j9 Y* q& aincludes, but is not necessarily limited to, the following:
. Z( Q4 H" x* b9 j* E% d0 F. ? To provide input and expertise in the formulation of appropriate
- K! p x! D7 i* q. x8 K" Qoperating budgets covering the venues to the SU´s Manager of
0 o8 y8 A: l/ C6 u& G2 |Programming and Venues and to discuss and refine those budgets % D% J; ]7 S/ d
Manager of Programming and Venues, and Manager of Finance &
/ ?- a4 [4 \' t; ?1 A4 G* _Administration prior to their submission for final approval.4 Q8 F! b; I. n" e9 [' l" A% t
· To manage the venues in a manner which adequately and effectively
$ U+ I6 w7 R& J+ V: Lreflects the budgets approved for the venues and/or which reflects
9 J& ^- y' U& T" D5 g$ s2 Cthe best interests of the venues and the Students´ Union.+ m4 E8 R4 ?3 {4 r# s
· To function as the key player in the submission of financial and " ^6 k3 q; G, q
administrative documentation covering the venues to be used in the , |& \+ q! W9 _+ w
compilation of monthly and annual financial statements, and such % I! N+ Y! L( n3 m
other reports as may be necessary.
( i3 q- K: F' G7 ^/ @· To discuss those financial statements and other reports, together ' \ F9 H& }. s! P- a9 A, Y" c
with all financial and administrative procedures, with the SU´s
4 V! Q$ [0 w. J+ R% t5 ~Manager of Programming and Venues and Manager of Finance &
, c' T' q3 b5 h+ H7 k/ S9 p, s5 I' }7 Q$ @Administration with a view to determining and implementing action . p1 D/ V. n8 R5 }1 B0 s
aimed at improving the financial and/or functional effectiveness of 4 S+ F* w& x) } S5 I' f Z
the Horowitz Theatre.
* d+ j- i$ p. ?· To ensure the existence of adequate, effective and accurate job , X% _/ u" p4 A0 `$ r
costing systems to be used in connection with the determination and , m, H5 }3 T# h5 s, l4 n0 p' g
setting of appropriate prices for rental and staffing rates for
9 g' ~# J2 A9 [' m& {events held in the Horowitz Theatre.
# j8 U/ ?/ F# c9 P* g. r8 |: D· To develop accurate documentation to be used in connection with $ m' r/ r0 c6 H
the billing clients, and to forward such documentation in a timely
- H {# \6 ?/ |( }* n) V: xmanner to the Accounting Department.2 @" E# f: |0 ^* b
· To recognize, address and handle all matters relating to financial
6 H& _7 \, t. G" P3 d+ Mand administrative procedures and systems in a manner which reflects 4 l' d* E: l* t# F; h
the requirements of the SU´s Manager of Programming and Venues and
0 ?* H L6 r) ]Manager of Finance and Administration, and in a manner which
& }- ~1 V( _. u) D: p% o% {contributes positively to the smooth operation and success of the
( H% G: W! a. e' Gvenues.
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5 m$ W5 E2 Z( X9 t5. Overall Roles and Responsibilities
3 q9 T* I& J/ c8 j) c3 }2 k" xa. To ensure, at all times, that the systems and processes used in
0 g3 G9 ]+ I7 P7 R6 Rrenting the venues meet the appropriate standards, requirements and ) M8 |& b) f8 u* s8 l: L4 u7 M, ?
needs, and contribute to the smooth operation and success of the
+ c5 E" Y2 m' P; z- T' [9 evenues. This includes, but is not limited to, the following:7 {$ r. O- v4 E+ W
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· To recognize, develop and set in place such rental procedures as ' {4 A+ L3 ~3 D, @2 n/ i1 a
may be necessary to ensure the smooth operation of the venues, this
S, B6 _/ t/ g$ ais to include but not necessarily be limited to systems and processes
2 ?. `- V, O8 _4 ?in the areas of contracts, inventory management, contract evaluation,
' i; `, G$ B9 ]6 z- F9 F4 ^, v ypricing, costing, equipment usage, rental/contract invoicing, 3 Y- T; \8 s a2 P0 [- H8 D: Q4 B
together with such other systems and procedures as may be necessary 9 a& t& q- W" |/ K+ X+ Z
to ensure the smooth, secure, efficient, cost-effective and ' e2 T1 K6 r; j% P2 R
functionally-effective operation of the Horowitz Theatre.
5 c7 w, p+ h! ^) l9 U, y/ y% f· To recognize, develop and set in place such operational procedures
2 ]; G$ I% |* q) C# ?, n! was may be necessary to ensure the smooth, efficient and cost-
/ |1 j* s# c4 M" R; m0 N8 }; Beffective operation of the venues.
& N- t( K4 U, Q4 p. a· To negotiate rental lease agreements (contracts) relating to
5 Y5 i3 r5 l9 n! m& n& o( ydates, rates, staff and miscellaneous charges.+ T% s; t/ \ A9 r7 @# F7 {
· To ensure that adequate inventory is available at all times and 3 c4 [/ D' V& y7 h9 `7 q
that such inventory is stored and issued in effective and secure ways.% O k8 W9 K; a
· To consult with renters as to facility issues in producing their
$ F9 m( g* {1 N5 v% a6 N, Pparticular event in the venues.
- b* H/ G: Q. I" B" v· To provide the venues on-site staff with such documentation and ) ?3 Z& {8 J6 X: s7 i( l$ e- j
supporting information as it may need to effectively fulfill the
; S* B! L7 L: j& S6 p; `4 \roles they are to perform to ensure the success of the renter´s event.
) U6 I1 }# ^' T! P/ N F' u6 G+ b· To produce quotes in respect to staffing costs for a particular
% ?& A2 o+ k* H8 }. T+ \3 zrental with consultation with the Technical Director.1 c5 v: E& h8 |+ Z( |, k
· To ensure that all queries raised with the venues whether from the
) u. }, p8 [; B9 g: O! }( TSU or renters, are promptly and effectively handled and adequately 5 d, X; G/ X) J x' r
answered, and to ensure that such action as may be necessary in
# g5 N# W. F M% D& o6 M- k( Mfollow-up to such queries is taken in a timely manner./ j- A, }$ r" ?& N9 @3 d" J" A
To ensure that the venues and its capabilities are adequately,
: _& w6 {8 h$ Meffectively and cost-effectively advertised and promoted, and that
) d/ K. n% c: q7 _2 ]( B6 U1 ?the cost of such endeavors does not exceed the budgetary provision
3 B) |1 H% u+ l- b* j2 I/ [made for them unless prior approval is given by the Manager of 6 [8 G# Q# C y+ S: W7 d% ^/ Z
Programming and Venues.
' \9 J' a D' f8 z1 l O· To act as an informed and knowledgeable resource in the case of
, ~2 }# @; q5 s ?significant challenges and/or problems surrounding the tasks of
3 I5 ~. ~8 _. P* k% d( a$ o9 qmarketing, administration, operations, and any such other matters as ( n ]* K& a( v9 [; n1 w5 {
may provide such challenges and/or problems.
3 l% B+ B8 i- f; @( i2 U· To attend such meetings as may be required to support the smooth
1 ^ v8 E$ v4 K) }' A+ coperation of the venues or the Students´ Union as a whole.# q# W& o! }6 Y" _- L
· To perform other job-related duties as may be required by the 4 o3 u+ o, Q5 l
Manager of Programming and Venues in order to ensure the smooth and 8 I6 t o) E+ r4 T* R
secure operation of the venues.: T* d# f9 u% W
· To recognize, address and handle all matters relating to overall % ^, q% A$ f7 x' F
operations in a manner which reflects the requirements of the SU´s ) q y( R: i4 Z/ d, o
Manager of Programming and Venues, and Manager of Finance and 3 v2 W% U3 x2 z/ v: j
Administration, and in a manner which contributes positively to the , e$ l9 s/ r0 s, z7 f1 c, {( g% Q
smooth operation and success of the Horowitz Theatre.0 B0 ^; u, m. n# ]7 L# d
8 n1 G, ~, ^$ ^5 n# T. SQUALIFICATIONS:
# S% e# X) v* f: }- i! l1 ^0 p1) Minimum two years related post secondary education, or 1 C( W- J2 h) \+ n$ @. D3 e
an acceptable combination of education and experience.. M+ p4 X! l3 B; n: D+ A) b
2) Supervisory experience.1 A4 n% ?% t S
3) Ability to create new initiatives with little or no $ M1 `5 |6 d. D$ g+ R
supervision.
1 g3 U0 m/ n( X/ ?4) High level of creativity, N( a$ a. h6 |$ J( |3 m2 [) x, `& K
5) Knowledge of budgeting and staffing procedures.# x* Q6 U/ u6 K1 F0 x( H
6) Excellent organizational and communication skills and * o4 G$ i- d' x- v X: J
strong writing skills.
/ I7 o2 k J+ l0 R: ?5 W7) Dynamic individual with experience in large group and 2 r* f# Z/ \9 [5 A! m- w) C2 u
one-on-one promotion., x8 E) X) u% z. j9 Y( S
Ability to work with students, staff, University
- E" Q7 _) ]/ T) y0 s" ^! `faculty and administration with a dedication to providing excellent $ t- E/ f& z; N, S3 P, G% T
customer service.
, ]. r$ x) T1 Z5 v( i8 `/ ZUnion exempt position
8 k' A; t) \5 A3 HJuly 6 20073 h2 \) f9 D' d$ q
8 {# R- M* X& x+ nPlease state salary expectations
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Please apply in writing to: Val Stewart, Personnel Manager, Box 600
5 \( O) ~/ k6 D/ g2 u% S& l( l; nRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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