Receptionist/Immigrant Services Worker

又见炊烟

Position title:  Receptionist/Immigrant Services Worker
' y% q! n2 a5 t2 R- e5 vHours of work:  35 hours per week

Position Summary:  The Receptionist/Immigrant Services Worker will answer a multi-line phone calls professionally, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.  This individual reports to the ISP program manager and provides clerical support to all members of the ISP team.  
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Key Responsibilities:
7 b& e4 U0 C/ I) r4 o, C& g. [•        Answers incoming calls and routes calls to appropriate settlement services
3 g- H# q! c9 w8 v/ F7 P" j9 o•        Welcomes clients and directing them appropriately
+ }6 {) t) D* @•        Perform general secretarial functions such as typing minutes, agendas, reports and letters; photocopying, faxing and booking/arranging facility (within and outside the agency) for workshops and seminars organized by the ISP staff.
•        Provides assistance to immigrants and refugees seeking settlement related services in the capacity of immigrant services worker
•        Maintains and updates the new immigrant information boards with information on upcoming courses, seminars and workshops, employment information and other information of interest to newcomers
6 q  V8 N9 I: O. E# k! R•        Assists the ISP team in reminding clients of appointments or of workshops or newcomers’ club events
•        Assists the ISP staff in contacting and coordinating seminar speakers and assists in the distributions of communication on workshops.
•        Maintains counter service files.
•        Performs general office duties as assigned
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Knowledge, Skills, and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
9 e  P4 a! g) u( I7 C•        Fluent in Mandarin and in Cantonese is an asset
( M4 _% v) I, l•        Have good English written and oral skills
•        Ability to work with newcomers and general clients
•        Microsoft Office Skills – Excel, Word, Outlook
% ]4 D7 ^, I7 q7 q) [5 _6 Q  G•        Ability to multi-task and change directions quickly
' w' K( _4 o" p8 K; K5 S5 ^, u5 c: a& J•        Sensitive to the needs of immigrants
•        Ability work effectively in a fast paced office environment is essential
•        Knowledge of immigrant services is an asset

Qualifications:
/ Q" R" S- K4 k" G* A•        2 years of office and clerical experience
•        Receptionist experience in a fast paced environment
•        Balance of clerical, phone, and requests
0 ~! R5 a# q) P0 A$ C+ I) g•        Customer Service experience
•        Work environment maturity and professionalism
( `4 e+ o: \& V- V: X* N•        Ability to work well independently as well as in a team
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/ b/ z% q% {, uSalary:
$12.00/hour + benefits including CPP, EI, WCB, Alberta Health and 50% Blue Cross (year one)

8 F6 |: B- k$ Q0 v$ q3 t; NPlease submit resume to: Leslie Wei, Program Manager, ASSIST Community Services Centre, fax: 424-7837, email: leslie.wei@assistcsc.org, or in person/mail to: 9653-105A Avenue, Edmonton, AB  T5H 0M3.  Closing date is June 29, 2007.  No phone calls please.

喜欢冬天

thank you!

toredm

Thax!

无心呢喃

额滴个神挖。看来额需要有份简历鸟。