Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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1 U1 j/ P+ C6 @0 ?Hiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

2 j8 u* j* y6 q) R/ N* ~) ^7 ^. rJob description

& U3 Y" I4 w. W, oRequirements:
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& E3 j" Z5 u8 O3 R* ZCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
& F( c! Q4 y& X( zThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
: G" T2 i) F) J: s+ ~* h6 _! E9 Imanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

Job Duties:
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Order Related – Time Sensitive

% U8 _' Z7 F, X. l2 V3 FOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
6 P" W& \* T  D5 c0 mOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
* ^! M* T, _3 c: [3 T3 ACharge Credit Card to approve payment
& p9 T" j# _9 YSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
9 s& z0 I. S: h3 a! m% o  `; iEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
3 i( r8 [8 o: f$ A7 }Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
/ b5 `: y8 i) I- |Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
6 k: b' S1 w  \- \& `, V5 U: kCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
5 T% I( h$ \% J) O5 B6 Y: zproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
- ~; T( X* f3 i* p2 LProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
  g" [: i1 L1 ?. b9 u+ uEDI accounts related work and others as required
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6 f7 o. q$ A8 \& TOthers Related:
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7 x2 T: c% D* b- ]1 U; Z2 cRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
& w4 \) Y1 V0 }9 u# oWork out Weekly Sales Report
9 u* H% P% ]4 D8 h1 i& s7 BData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.
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% U0 |3 M) a% i5 tExpected start date: ASAP

& C, f7 T9 A, A8 i/ D8 OPlease email your resume to info@hapetoys.com, thanks!