Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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! ~1 O, b! x3 q% L+ Y7 @8 x; l8 y9 A" ELocation: Sherwood Park, AB
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. ?' c" Q$ _+ `" [1 z3 X, I0 BHiring Position: Order Processing & Admin Work Coordinator
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Job Types: Full-time, Permanent
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# O, Z" Y* g2 ]3 w- xSalary: $35,000.00-$42,000.00 per year

Job description
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; [) r" _- @$ y% CRequirements:
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Carefulness and Accuracy about data checking and data entry.
; l! O2 x- L; W. V- T5 \2 _Attendance is key factor
2 a# t, h- r- p5 A7 o% }Must be detail oriented with the ability to multi-task and strong time management skills
  N7 q8 M* a/ V4 X: o$ w2 W! OThinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
manner.
3 p3 j7 j$ C0 @$ @, \) WIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
" |; E* r6 b1 t/ JStrong Excel skills is required.
' p" p5 _4 \3 e9 F7 b- y7 TCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
, q/ J( Q/ J, Y, K" X7 z* U5 cstatutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
8 m7 j/ W8 \& Q+ |' O. iBilingual in Mandarin and English is required

Job Duties:

. a  V" A) u  G* YOrder Related – Time Sensitive

, L; w. h3 B+ Q9 VOrder Acknowledge by email
Print and Review Order Details according to guideline
) h# y( v; `/ U$ O( ?Check Customer Credit limit according to guideline
1 p- G5 V: \; A9 G4 I) q! r2 N1 SOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
7 i$ k$ O& n: E9 }( T+ rCharge Credit Card to approve payment
( x6 p' E( c9 U& D. ^Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
! f3 z& A% y  {* t. C' S( |Follow up and report about order status
( y) t/ G9 q) q) W2 `( y" WEnsuring the safe and timely pick-up and delivery of shipments.
7 i% s( v. u8 v' _  r' D1 FAddressing and resolving shipment and inventory issues independently
: Z3 G' \1 m" ]( ~' b+ m/ b6 BReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
- {! n5 [; x! T# `4 G& K2 ?8 z- Wclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
# q) w$ x/ s4 `4 sCheck Customer credit and fill backorders accordingly
7 V7 G7 x/ ~; n9 |/ t4 tCommunicate with warehouse for shipment shortage
% f4 g! u# t6 o7 ^8 p/ ACoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
+ }1 \! x" X# C* a% }product in transit and missed deliveries with account representative
( g4 c, r2 P3 B$ Z6 c' FSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
" m  o! x# I3 m% i+ @* UProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
3 F) B' \. t  ^6 x) u, U+ V6 A) tEDI accounts related work and others as required
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# l- ?2 j0 a* M, g6 t6 ZOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
4 a8 g1 ~3 v$ H1 wWork out Sales or Inventory related Reports on Monthly Basis or others as required
. @+ U2 ], K8 I% x& e2 s' _6 f9 MWork out Weekly Sales Report
$ M. A( e! d! M* F1 @& H0 H# {+ KData Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

! f( ^* J, H1 xExpected start date: ASAP
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, y+ T' U# K  I9 j+ ^Please email your resume to info@hapetoys.com, thanks!