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我公司最近诚招 technical support,待遇不错,公司网站arcsset.net
3 w, p' m) ]$ E$ \) d有兴趣的请发英文简历到lucas.liu@arcsset.net,谢谢
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Responsibilities include:( n4 R5 X& N, m) L
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Working closely with marketing, sales and programmers to facilitate customer system integration.3 @3 ]- ]& x/ M( f G V
Working in close contact with customers and establishing relationships, providing personalized support and problem solving.3 ^: k% b2 B: u: P
Technical support and troubleshooting of client software implementations and customer issues or problems.
- Y* w; e1 F9 {3 ?$ \( zCreate and maintain tools and training documents to support client system start up as well as follow up trouble shooting.& B8 W& `' U0 d* r
) T/ y7 B8 t' q! q# d+ N. vRequirements:- W8 j, e' D) q8 N# U2 d
7 F* J0 `6 B& _6 p- ?. V- Advanced computer and technical knowledge
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- Ability to solve complex problems in an efficient way8 `9 U- V- }2 l; k$ i
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- Ability to communicate in an effective and constructive manner with customers or potential customers
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& H, T; y, [4 S( ?1 C- Previous software support experience is an asset$ j* ]4 E& u4 H' H5 M
; W8 @1 z) _1 ^( B8 [# G- Post-secondary education is an asset
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- Intermediate knowledge of database and web-based software is recommended S0 f( F5 O. D$ p
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- Some programming knowledge (.NET, C#, Javascript, etc.) is recommended
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