Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
' X* D, Z( k! O/ y; T' C5 g  kDate Posted: 7-Dec-2012
Email: whg7104@whg.com
. U9 ?9 C& c9 w) `
Job Details
Job Description:
Job Responsibilities
" I8 }/ Q  W- N•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
$ f# P5 Z5 Y" p•        To maintain or exceed the established standards of operation.
# ?$ C6 h2 |$ K6 c% M& @•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
7 n. ?0 C5 q* y( ]9 t•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
% E5 ]- t2 _/ H8 I7 ]2 }! ]•        Perform 3 month and one year evaluations and/or when needed.
  Q7 f+ A2 G' l! H3 U•        Leading and coaching to provide exceptional guest service.
; S; ]- H4 e5 w6 T•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
+ [2 ]# x7 m  Q. o1 @5 w3 [$ a•        Attend Cluster meetings.
5 u8 @' Q& G; A% U/ K; t•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
- K' \1 c# y4 i# P3 Z% ?•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
3 G: a. F! z0 j8 [$ V& q•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
0 L- j: o0 `5 a5 C  j•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
0 D3 i/ p- z% P• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
6 p% Z0 A. @  ?3 W1 n# ^2 |( h; pJob Available: Immediately
Bonus Plan: Yes
! ]9 @% }% ]9 U3 F5 B$ j  CWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
% R) _3 Y* U' D& F7 u; GManagement Position: Yes
Entry Level Position: No
+ t8 W6 y2 K+ z/ R. u- A& `# `Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

  |6 Q0 ]1 o" W, ~, c$ |