Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com
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# k' k9 G- @+ g) P4 B5 C" OJob Details
# p0 K3 E% O/ a! q4 T5 hJob Description:
: H% H" m: d$ u# Y- IJob Responsibilities
1 M7 S3 |$ q0 Q•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
1 W6 F" ~! X5 B  C* a•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
0 w; Y* t4 m  d4 C5 b) _•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
5 T$ N+ O- ]& p5 w/ @) V•        Attend Cluster meetings.
! y& {/ k) `" a* r! F•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
9 T% x" g0 ], X# J2 ?•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
0 s9 @" r" Z# C* E' V•        Handle any issues dealing with high speed internet in guest rooms or business center
% Q  r% f9 K6 r9 j) P•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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& I8 \4 U: K& ARequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
2 i1 J( H# d$ a; V: U6 h9 }- c• Ability to deal with all levels of management, staff and businesses in a professional manner;
3 j7 K, f5 U; n% `0 w6 l• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
! ?4 @  r& a0 R5 Q  Q1 ^• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
3 M# r, C2 O" ^/ d5 J% n• Ability to work within deadlines;
+ d8 f5 U1 L- G7 ?  c2 l2 K) q• High level of creativity and innovation;
' L0 v, l( {4 k% N, Z+ k8 D% {• Proven ability to manage multi-tasked assignments;
% K' G3 ~! n4 L6 h' d" e8 v. b• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
; V. p9 f; K. Q  E! F( d  X! tBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
; `" W2 `( \7 P5 _Other: Meals, Drycleaning, car allowance, medical, dental
3 d5 K& N" [4 WAccommodation: No
  ]3 G, ?$ ^0 xManagement Position: Yes
/ p, P6 q3 s4 g( Y9 s9 _Entry Level Position: No
7 {2 f. _- x8 a" k- P- I* eIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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