Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
; g' j6 N& L' A! wEmail: whg7104@whg.com

; A. M7 ?7 d: q5 H4 f; zJob Details
. n! Y" ~( j$ W% {Job Description:
0 r% [$ f! g9 ~0 M9 P1 S4 r+ _Job Responsibilities
& V. w. Y9 ]! i- x1 H# J•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
  y; Y6 A/ H4 s•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
" {( S/ @! h/ {/ h$ E6 m8 e) a•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
  ]& x! `6 M$ t. n' l+ J8 n2 r% j2 b•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
; B* B/ j3 Z/ M4 O! D% H: ~3 C•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
+ r0 |- V* N8 |3 x•        Handle PMS computer problems in each department
& A+ M6 _# n1 x2 W0 O) W- m! s1 m•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
, B3 j& W# {1 W2 @" e# V4 w•        Handle any issues dealing with high speed internet in guest rooms or business center
2 Q& }. a$ I/ F! a& A7 @, X•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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Requirements:
5 ?2 n2 z4 P- D' e( W•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
3 d0 Y, o7 N( r• Ability to lead and develop;
' L$ U  z6 E, ~  q# C4 q. D• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
* h6 @% P* o$ \6 ^' O0 M6 Z- h• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

0 m  d) \. R1 ]1 p! @) fAdditional Details
4 R& q1 [" n( m- Z2 m7 KJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
( N0 D: N1 f3 p6 ?# qAccommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
- ~6 G: b2 K" dPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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