Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
0 w! n) {- `# i# IDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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Job Details
Job Description:
6 ~  h* O6 i, C/ f2 p; sJob Responsibilities
. R: Q& S- V: W•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
+ f" Y- h; {4 R2 s•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
# m, H( E" o) R/ \# x9 S5 @9 i•        To maintain or exceed the established standards of operation.
% u+ B% N: M% P) \•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
! q: F+ |0 @: G3 j7 s  n•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
' S' G; g% R7 |# X8 p9 p( z- t•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
2 r5 B  g1 ]: p" [; n# j( `•        Leading and coaching to provide exceptional guest service.
" W- g$ V: l# `. G- o: C•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
1 _8 ]5 G8 @& X# [•        Attend Cluster meetings.
: [( h. o) F' @6 E0 F•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
& ]' ~  W" N& W( \+ q" w+ j8 o•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
. l) Q5 X6 z' X/ g• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
$ P6 g. ?5 C. m: ?: D& I: M. z• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
6 c1 }. |- r; r3 r" y• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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' S% Q* r4 `. ~9 t' p! eAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
! N2 @% t  Y2 A' E& CEntry Level Position: No
3 ]  y! ^" H4 ^: y! N; f" EIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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