Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

$ x" h* R/ Y& m! G  QJob Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
' \3 ^( F9 z; s) ]3 v7 G( I•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
- l- u. O' u, b$ d6 u$ W7 m/ z•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
9 n" o+ v$ D3 S# w8 h•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
  i" Y& V7 i8 D( X+ {; k, `•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
2 Z+ ]: e( ^' F3 Y7 k' p•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
" {1 e) K3 z0 s: C" N: q$ ^1 C•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
: |* L* S* Q" E/ O7 g: Z& O1 S•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
6 a/ P+ u( F  k  H•        Any other tasks assigned by the General Manager
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Requirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
! z' W6 Z1 i1 }5 I+ x5 G• Ability to deal with all levels of management, staff and businesses in a professional manner;
" s* p8 A: Y+ m• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
' [( v: @9 q$ r( O• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
9 s7 @$ @8 X" T5 R6 Q# V• Ability to work within deadlines;
" z! @9 \/ B1 {4 ]- J: p• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

- M, x: [$ S; ~( h; D" R' VAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
3 e- @9 }9 I4 W/ s4 @Accommodation: No
Management Position: Yes
Entry Level Position: No
9 U3 i7 v3 M1 H; L* FIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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