Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
2 s& ^4 D' S5 D$ v7 Q! w- O2 h/ {: x8 ZDate Posted: 7-Dec-2012
Email: whg7104@whg.com
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' B: X* P) l7 ]0 Q( z$ dJob Details
$ d6 A8 e! @- K& N9 b( vJob Description:
% l$ l! B  ], m/ f/ Y: b, R. uJob Responsibilities
; T, P8 t/ _' q9 g" J•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
: g, E% |& \! C" l: l•        Oversee hotel security requirements.
. B7 ?5 x6 K& i& c9 u•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
3 x' E% ^1 c; P1 E•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
% {& w" |, C" u3 Q4 b7 d" P, R8 @•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
# C, v  M" |/ u# x0 {( e& z8 e•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
" K5 `* h5 ?7 {+ H9 p1 g+ t, j7 W•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
* Z: d2 b- ^# u# |9 M, w•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
3 C) t( w* A6 L# I•        Maintaining front desk floats, and FOM float
& \+ M- X1 p+ u+ W1 V•        Any other tasks assigned by the General Manager
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* @9 Y0 h( m. K: t+ t, t( s, iRequirements:
4 V; p* E3 A$ r' x% \•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
* w+ \' o; i7 }+ u( Z• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
$ w. Z4 W1 T: J4 z  T• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
4 e, Q8 D( o* ~. T9 T0 {• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
% Q2 i$ n9 B: P• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

- Q/ [5 o) ], s+ w- T' I/ B# AAdditional Details
+ K$ P- l# W- o6 `% qJob Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
) g$ n: n. ^* O& z8 ~$ T/ sOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
( G- _4 l8 ~: W5 YManagement Position: Yes
Entry Level Position: No
: v) B% ?1 U( @/ Y  xIndustry Categories:Hotel/Resort
% s8 a% s& T) K) [2 a5 a9 cPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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