Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
  |2 q1 Y! b# W8 T" [3 y4 YJob Description:
! b6 n& k+ l$ v; M2 ]5 l0 WJob Responsibilities
6 r6 n2 @, h% n5 T9 ~•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
4 V$ ]4 p3 Q6 V•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
" q  I1 ^6 q  p# d# }•        To maintain or exceed the established standards of operation.
) a: N2 l6 m5 Y4 r3 i•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
# l8 o) H9 D! }: F7 N4 C: I* |•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
( Q* T5 I2 U' |: F, I& i5 D% V•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
% S7 r' D& z5 B•        Attend Cluster meetings.
) u" t3 N+ l0 a- Z3 u  l: U. H•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
; ?7 ?  y. i( |3 M' A•        Handle PMS computer problems in each department
& a& j8 r  @: `3 [/ m•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
2 ^$ L5 K) h! k4 \0 V•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
! [* l# b2 g# \: e. b* e•        Any other tasks assigned by the General Manager
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/ t# l5 N& X% G( C4 bRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
7 c2 K% @; ?: j% t) e% `• Ability to deal with all levels of management, staff and businesses in a professional manner;
6 _& A6 |8 w4 y4 e* j• Ability to lead and develop;
% r# J) j) ~1 O• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
0 @; `; Q2 q8 z• High level of creativity and innovation;
, @% k0 @, g" h# C- m. k; z• Proven ability to manage multi-tasked assignments;
* \- T9 |) I& V) e! e* i• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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3 H8 A: E/ A. x- E" }3 VAdditional Details
2 h0 E, B: t- F; s6 m1 l; \Job Available: Immediately
! I' C# ^) ]& c* [/ P" HBonus Plan: Yes
8 s7 q( b# q0 i9 X4 V! ~3 d: bWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
' A: ~! H: N  |% m. T* a) mOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

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