[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
1 p- I$ c, b: q' K! B" @6 L
Job Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
7 o; l" Q4 g$ ?+ N- V9 ^( ~
  e) j* a  [. \4 r! v$ ?4 ?" X$ bPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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: ?# Q0 \% C1 w8 B  L8 L% v# ?. uKey Responsibilities:
' Q2 W" o, x) Y% m) e" J•        Answer incoming calls and route calls to appropriate person
( B! {; G. c9 M' R! R8 W# g, _9 o•        Take and deliver messages to the staff of ASSIST
# S" E8 u* E  R& e0 g•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
0 f# A8 T* d; [' m•        Maintain and update the information boards with upcoming events
5 s/ R+ R2 S! V6 D/ g  s•        Assist the ISP team in reminding clients to appointments of workshops or other events
4 Y+ ]) o/ p4 `0 ?3 v6 m* O( e0 {•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
) Z% R9 e5 ~. d•        Maintain front counter service files
' t6 k. J+ U1 g! ?# z•        Perform general office duties as assigned
) a6 b, R0 i  {: O2 c! X1 s•        Report to ISP Program Manager
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9 s- [( ]4 u- k$ K4 M6 U8 X8 ~Knowledge, Skills and Abilities Required:
- R$ M+ B. O2 o$ ^& C4 O: }•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
9 R7 w1 ?! m# G( ~  I•        Good English writing and oral communication skills
0 B: a. m( j8 b•        Ability to work with newcomers and general clients
+ y3 q2 T0 A9 F3 R; e: R7 J•        Microsoft Office operation skills- Excel, Word, Outlook
1 {% ^7 }% Z/ P9 Y! _' K! U- c•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

* h4 R' o7 T  B4 ^0 g  `; q/ ?Qualifications:
8 r9 ~/ g1 c5 o. U' A•        2-4 years of office and clerical experience
! b7 e/ l- s0 ?, A5 j7 u•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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( i- w  ]" B& @6 N! b9 P1 RNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.