[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
+ h1 n3 O, U; Z2 _; r1 X3 BPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
4 o* H& S3 I% b$ XWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

' n8 E/ f4 Q0 O) F! OKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
% Y9 y' h3 y, {•        Welcome clients and direct them appropriately
% V0 \# N. i5 t& O/ k( H•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
$ c3 L) i" M* N" |+ s8 h& l' l•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
1 L+ f/ w& F6 d( k•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
1 @5 @  f4 Q' [•        Attend meeting and training to stay current on immigrant settlement matters
0 n% ]" Q; E- {; A/ @. n•        Maintain front counter service files
•        Perform general office duties as assigned
7 F% N/ G0 G! M) d•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
! |6 m3 E, [5 W  e$ Y2 O•        Fluent in Mandarin and Cantonese as an asset
% T& L" f; {0 C4 H; k•        Good English writing and oral communication skills
+ ?+ y" c1 o1 H7 z* N7 j•        Ability to work with newcomers and general clients
. v* N) S5 u- Y•        Microsoft Office operation skills- Excel, Word, Outlook
' j* C. A  @6 @$ u# z•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
/ G, X9 Q6 P% \) k•        Ability to work effectively in a fast paced office environment
2 o9 e' p0 [) ~, z+ E5 W•        Knowledge of immigrant services
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$ \# m- c  ^- X  i. g: t) YQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
/ ?% J# O) p$ ?4 \& A! a2 v& Y•        Demonstrate workplace maturity and professionalism
  p7 F1 V6 t  N8 a+ [' s1 w•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

* G% Z5 [3 O$ Y5 g/ m! pNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.