[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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5 \+ l# i4 ?0 L$ w% }9 eJob Description
Position Title:  Receptionist/Immigrant Services Worker
  M" q% G* Z) l! C0 a) XHours of Work: Part-time (21 hours per week)
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Position Summary:
  ^: t0 b' L# g! S, GWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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3 t7 s6 ~+ j# f6 d( L+ FKey Responsibilities:
: C1 J4 A9 U9 T- |•        Answer incoming calls and route calls to appropriate person
' s5 M; ]  p8 L1 ?- \- Y•        Take and deliver messages to the staff of ASSIST
, o* o( K8 ~1 I4 a% E/ S- }•        Welcome clients and direct them appropriately
3 c1 n) m9 Y0 T•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
. X# p6 ?' e* Y1 [, Y2 O•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
1 M6 \& v, j& [$ q4 ?•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
5 y  J8 K1 \( L3 I•        Keep the reception area tidy and clean
) A4 j4 r- g/ u4 ~# x  P•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
: T- N- F. x- V7 K% K4 r0 {•        Perform general office duties as assigned
6 g2 w6 C+ V" K  H9 q' y+ F1 l•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
; }8 ?5 x- k* n5 W7 B•        Good English writing and oral communication skills
1 q* I6 x. i: G•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
1 m) h& R& u3 F' k: s•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
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; d; C  f0 t1 sQualifications:
•        2-4 years of office and clerical experience
1 ?% b5 M% N* M( a1 @•        Receptionist or customer service experience in a fast paced environment
5 g( A0 Y: F* f" e. O) v5 F$ X6 J•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.