[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

  a1 |+ H# A9 Y3 k3 Z1 g7 pJob Description
5 Y2 [6 ?4 M8 g" O% z; _Position Title:  Receptionist/Immigrant Services Worker
# I; n* Q+ e! P" N/ Z% ?Hours of Work: Part-time (21 hours per week)
# x% L' q8 P# d# v& L
2 Y* K5 y; ^! Q; U, S* pPosition Summary:
( @# z: V4 k) p: h8 @Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
% Z# Q1 w! S  |+ T" E
( d5 t9 l$ ~/ ?; |: GKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
5 D  P- U/ `4 ]•        Take and deliver messages to the staff of ASSIST
" I* Q+ O6 t: N3 ~•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
3 Z9 v8 q9 o9 n  A- q  R, p5 k•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
* U' _: E- H! ?•        Attend meeting and training to stay current on immigrant settlement matters
8 ^6 }% C  f' Y) t$ W•        Maintain front counter service files
•        Perform general office duties as assigned
) F1 u1 ?1 ^9 |1 w; |/ `•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
3 C, W6 Y& b, i. n7 ]! l. u  `) ^•        Excellent communication (verbal and listening) on phone and in person
& v! W, N: L% A2 x4 M+ }•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
. O9 a% \" t1 N3 O1 u  e, a5 \. A•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
* J) W7 M) A4 Y/ q" N•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

) D" L+ |7 S* L1 u9 H9 mQualifications:
: b: _/ b+ c1 ?# w, k5 ~6 q•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
( |; N+ k1 S+ m) p•        Demonstrate workplace maturity and professionalism
3 X) N+ P! k& m) `9 Z•        Ability to work well under minimal supervision
* L; g. u  H7 e
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
  {8 t3 u2 O; b0 U
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.