[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
* D% ^) h; q/ |; C( `Hours of Work: Part-time (21 hours per week)
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, ~3 l2 Q$ S- E5 L; T5 L- X4 SPosition Summary:
$ {% a* o3 ~: JWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

+ |& F9 V* h. y* TKey Responsibilities:
- r9 @$ j" ]9 `•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
* U# ~/ p0 w/ J* V•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
$ J1 V% ]7 a" d- G8 A2 N+ z•        Perform general clerical functions such as photocopying and faxing documents
+ ]8 ~3 q$ Q* `6 U1 |•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
9 d& m% u/ V  x& `+ k•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
' S2 {- i1 R, P) [! M+ m- P$ ]•        Keep the reception area tidy and clean
0 r; I8 W( y9 ^9 d! ^- a•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
" O" P) G6 W$ F1 a  ~* L9 W) c•        Perform general office duties as assigned
•        Report to ISP Program Manager

1 f! j2 W$ B( t, m6 P5 UKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
, X/ G' F  w3 @; q3 f•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
% M6 z/ G' C, T) F8 q1 t. G, x& W•        Ability to address multi-task and set priority appropriately
& k& s7 u! w, W2 a0 V5 R9 o& B5 Z- L•        Sensitive to the needs of immigrants with multicultural backgrounds
& ?, `9 l5 b8 B( i- Q. q# Y•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
; e1 W& w8 N: b( \( c% e•        Receptionist or customer service experience in a fast paced environment
# q: Y  ^9 s6 j6 y6 z) F•        Demonstrate workplace maturity and professionalism
; y& N9 D! C5 v9 h•        Ability to work well under minimal supervision
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! {* U. u" J# y" F5 B) h8 ?Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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+ Y' n2 U% [9 s. J+ F2 WNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.