[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
; L% f7 t0 G: KPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
7 ^3 f! E" p; v' ~1 f+ [•        Answer incoming calls and route calls to appropriate person
% e. }/ h- O, ]' U, B•        Take and deliver messages to the staff of ASSIST
4 C# B4 f6 e% c* _! l  U* I•        Welcome clients and direct them appropriately
' e5 q  @" K4 L+ T8 @9 b% [) |•        Order and maintain office supplies for the front counter
7 A  m. y' p9 F8 ]8 z•        Perform general clerical functions such as photocopying and faxing documents
3 ^. V& W1 _. i  q•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
4 n6 K5 Y8 v5 ~; E$ e$ `  Z•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
& ?& ], B( d4 m, O/ H•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
. g; D" R9 G" Z) [, Z3 p+ t•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
1 X5 @6 N7 w3 }% Q( C* t3 W•        Excellent communication (verbal and listening) on phone and in person
% L3 m- h$ N% P- _' H6 e•        Fluent in Mandarin and Cantonese as an asset
% }3 l- Q, Y" a6 m0 j7 u•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
% C2 |3 L$ a6 x- u4 B. y" ?- t% u•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

1 ]& C0 Z- n- F% L. HQualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

% a8 f; ]1 A2 j5 uPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.