[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
" I2 _" {2 o! v$ f1 lPosition Title:  Receptionist/Immigrant Services Worker
, w8 {; H0 {5 \Hours of Work: Part-time (21 hours per week)
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Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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( t. p' ^2 I, {# Y9 l& n$ nKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
- r, D4 r0 g* e4 ~, l6 J; Q•        Order and maintain office supplies for the front counter
" E. x6 G# S% a- A( s4 s. N2 v•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
- W; A9 d5 z- T•        Maintain and update the information boards with upcoming events
8 @4 `5 |1 H0 g1 S+ [) G9 ?•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
7 j2 Y! [3 b! x6 F8 ]' k  }4 c•        Report to ISP Program Manager
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% s: A' M, ^, e3 B* \Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
- w5 f, S4 H; L" y$ q. l•        Fluent in Mandarin and Cantonese as an asset
- }$ Q' m0 h: b' r8 c•        Good English writing and oral communication skills
$ {+ `  {7 L) c( g7 V7 K+ \; Y+ D6 v•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
6 z1 a! A' c3 o+ A- f2 h- \9 A•        Sensitive to the needs of immigrants with multicultural backgrounds
) A4 d) P9 ^  d. p9 w•        Ability to work effectively in a fast paced office environment
* k  P% R# \# X•        Knowledge of immigrant services
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5 u% A. d& i% pQualifications:
) J3 x0 R: U7 j, L1 e' w2 S•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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6 o( b; |2 j& d) B8 l8 tPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.