[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

/ w6 T- b! H+ o7 S- tJob Description
Position Title:  Receptionist/Immigrant Services Worker
- v7 h" a0 v5 @7 \5 |Hours of Work: Part-time (21 hours per week)
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9 K$ m( g% r5 A; K$ aPosition Summary:
; S( J4 n2 }  b# E' }Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
! O  X# q2 Q" d•        Perform general clerical functions such as photocopying and faxing documents
1 O! p& y4 V- X$ e•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
0 e) i) z5 ]3 l/ N•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
* G3 B* ~' m% \$ q" }' b•        Attend meeting and training to stay current on immigrant settlement matters
* h; p& Q! b+ x: C% m+ w- L% A•        Maintain front counter service files
•        Perform general office duties as assigned
1 s5 E4 c5 d# n0 @# I•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
# E) h. h; E2 S/ h; o, z4 J' I•        Ability to work with newcomers and general clients
' N  M, `) A: ~/ t9 A$ R% o•        Microsoft Office operation skills- Excel, Word, Outlook
0 D; n" _+ b& k4 ?8 H•        Ability to address multi-task and set priority appropriately
) A- [/ E1 e, L" F, l, U* l: \7 j•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

: P$ H! U6 ^  k' q$ A6 B( ~2 fQualifications:
; d/ v8 ^% a9 o! p( L9 s& P7 G•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
- [) D/ u4 }3 T  Y+ z" V•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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& T4 h5 z9 ~6 N# `( o2 S- EPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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* C. L* A% i: `7 g2 P7 G5 |Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.