[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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- d; p7 _: h7 }. d& m: QJob Description
Position Title:  Receptionist/Immigrant Services Worker
7 X; @7 ~8 |% Q$ q2 yHours of Work: Part-time (21 hours per week)
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Position Summary:
% N4 Z; {: l2 e$ t6 XWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
# H5 l1 s9 Y9 C•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
( H+ B% v5 T' t% L8 K$ M) u•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
* d& t% @; B# f6 h0 k•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
1 o( L7 I; {/ }- O  w' z: W•        Maintain front counter service files
•        Perform general office duties as assigned
  X# m5 \& g% h; x2 K- U, k•        Report to ISP Program Manager
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% p8 w+ C0 w0 _) xKnowledge, Skills and Abilities Required:
  q; s7 ?& z% z+ k•        Excellent communication (verbal and listening) on phone and in person
+ ~7 z/ i7 N: C! [' t& U2 v/ e•        Fluent in Mandarin and Cantonese as an asset
% s& V2 P/ v7 e, R•        Good English writing and oral communication skills
" V! E& ]' i" p4 ]( _- Z( I7 @•        Ability to work with newcomers and general clients
6 g% r5 {6 G) b% h•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

. g& U2 u  m; YQualifications:
' d6 Q7 I1 V7 ?1 U5 p  p•        2-4 years of office and clerical experience
1 Q/ P# N8 P8 b•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
2 t) t. L9 T8 f8 L7 L4 G+ r2 o•        Ability to work well under minimal supervision
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+ B. ?) w: @0 I2 r5 C; U! n) aPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.