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本帖最后由 竹声 于 2011-11-3 22:30 编辑 4 f' X C* U% Y" H, a' ^$ a: F
' I4 \+ m2 M$ ~% D& A' e2 L$ n5 ?如果你符合条件并有意回苏州工作,请给我发邮件:hongjingoodluck@yahoo.ca) u4 `" u8 P8 y0 ]
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Job Title: Product Technology Manager, Lab Equipment Date: October 13, 2011
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1 [" ?" L* `* x( VScope and Purpose of Job
+ K3 h% N4 i# P5 d. w4 V/ \. y8 m+ i7 EEmployee would be responsible for handling all technical support for Lab Equipment systems (both hardware & software), to include lab testing & dyeing, dispensing, sample conditioning, and lighting cabinets. Work as the technical liaison with 3rd party suppliers. Work very closely with Product Manager on new product development for all laboratory equipment.
- z3 P0 _; t2 w/ x0 h1 e$ K: hMajor Responsibilities and Accountabilities$ M! S6 t/ e/ o5 U
• Be the global primary contact for support for Lab Equipment Systems and liaise with 3rd party supplier on any issues.) }' g8 K( C" k" s! x, y Q
• Answering all technical questions concerning mechanical functions and software operations.
" |. B( X: `% u7 A• Assist with troubleshooting ideas on technical and software problems( h" m! \$ X5 ^* z
o Test all new patch versions of software prior to release
! f! X9 v& ~; s$ z- v) N6 P• Assist where needed in application questions.
4 c" F. [4 Z6 o) R9 C• Check all technical documentation for correctness prior to field distribution.
C' |, \ S/ l, {1 ]o New parts and replacement parts and installation procedures
9 i6 y5 g* q4 f v# x% W' m! _' H- so Translation to Chinese and other languages if needed
6 V8 y/ c/ M& u, U• Track and report all warranty failures g! D- n1 Y) x
o Make monthly report to Product Manager and 3rd party supplier.+ o) ^1 f! q8 P- o$ g
o Recommend remedy to improve product quality and design.
2 a( f' [, B1 `9 Y% p: ]. q• Assist Product Manager in all new product development plans for all Lab Equipment products. In some cases act as the Project Manager for new product development.( K: t$ ~3 {4 n! G
o Run field Beta test sites and any new idea testing and make reports/ m; y5 \& |. E4 |! J0 r
o Assist in information gather for any new product idea.
, u- o- ]( r* n F5 M; xo Assist in writing and new product specification
+ S9 U1 \# a- }1 Bo Point of expert contact for implementation of features/functions.
" L5 x) A- o1 X* q+ Io Act as technical applications expert on development team.* R0 G/ B8 ~- q% q% i, A/ C
• Assist in Sales support & training.
" S0 s# ~) E4 g4 Y* X) W• Responsible for any technical training needed for products, either given by the supplier or actually give the training in person. To use both Web-based and on-site training tools.: |8 j; u% _6 s) b
o In rare cases where no other solution exist to travel to customer site to solve technical issues.6 u! h' P' d& G2 ]
Human Resources and Organization
3 n/ y( ?+ @ F6 {- V• As a member of the DC team, maintain a team spirit at all times.
' F4 s* G6 E9 W• Let customer satisfaction be an influence in every decision you make.* n$ ~- P3 ^* }+ B8 k: [, P+ T
• Communicate information efficiently and promptly to your Team and other management.$ X7 M) w/ C4 J
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Authority Limits% c% p7 Z5 @& A! l$ S) a
( b5 {& U3 h; s' Y, @3 ?/ n/ ]# IQUALIFICATIONS
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Educational / Professional Background Technical School Graduate
6 [ {- g0 { a4 dProfessional Experience (Years and Field of Activity)
: L6 F9 \4 ?0 V3 q G+ }7 C/ b5+ years working as technical specialist for textile laboratory equipment. Expereince with textile laboratory dispensers
/ s, w( m) M5 E; s) x5 @% nList of Skills/Qualifications
: k- j+ D% r, _& e6 c0 o1 c• Must have an extensive background in textile laboratory equipment uses and workflow process. Understanding of textile dyeing processes.
' N3 D3 ^3 q# F. _7 s• Background knowledge of dispensers and software
4 [; S8 H. z$ q' R I& g* H5 X2 k• Proficient in software use and writing.- A: t T. z4 f3 \* A
• Excellent communicator both verbally and in written reports.$ Y+ X8 `: S* S4 Z. G
• Ability to travel worldwide.
9 n4 {' y% ^) x5 a& ? ^5 A• Speak Chinese & English very clearly.
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+ q( C8 W3 x( jLanguage Skills Read/Write English & Chinese ) ?: a2 K2 r( ~9 l, p5 ?* _
Personal Qualities / Characteristics (e.g. Initiative, Flexibility, Handling of Stress, People Management, Teamwork) 6 x+ w* D- W+ F% Z& J. V7 Z+ y6 Z6 z
Organized, Detail Oriented, Problem Solver, Motivational, Team Player, and willingness to learn and express new ideas. |
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