Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description
1 \$ T& ^& t3 o; z8 M
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
+ _( Q' C7 x; ~2 Y
7 p7 F/ L" }( J6 T* Q4 o( W- xPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
. J1 x/ |4 T2 ?( k: B7 p( L# ?
Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
# g3 f+ h6 o5 o# E•        Take and deliver messages to the staff of ASSIST
6 l4 V7 P# O# k' T- m& o•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
3 Z( @; T) |0 O+ R•        Oversee the front counter when other front counter staff are on holiday or in trainings
8 |' u8 F. j4 I* p) f, ]•        Perform general clerical functions such as photocopying and faxing documents
+ U$ `, t+ X% |, Z4 k8 s6 l•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
. C" Z" p3 \9 P•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
; Q3 d6 J7 A# L( [; j1 ]•        Attend meeting and training to stay current on immigrant settlement matters
+ ~+ b1 }* I  ]% [+ k•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
3 l1 s6 Q% j9 J' M
! N% X3 W  r) I  E3 c$ TKnowledge, Skills and Abilities Required:
) [/ N1 q, B# \/ H9 l•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
% w( ^% ]. f5 x& `+ X•        Ability to address multi-task and set priority appropriately
6 n1 e& t- a! x1 O' [•        Sensitive to the needs of immigrants with multicultural backgrounds
' L& \/ ^0 m9 k; p! o; B& t•        Ability to work effectively in a fast paced office environment
* m& b! K( e4 @, ^) U$ W% _•        Knowledge of immigrant services
2 r7 W) G8 V" ]: X6 PQualifications:
•        2-4 years of office and clerical experience
' S# p9 D6 w9 T•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
3 u" v5 p7 M: @' g

/ j: a3 A4 A: |8 G2 _2 vPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
$ n! T' I9 v- N. ~/ Y谢谢大家。