Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
: N3 d& u2 Q9 r2 V8 y. d4 @•        Order and maintain office supplies for the front counter
0 c5 B: Z$ N+ x) E6 ~0 ^•        Oversee the front counter when other front counter staff are on holiday or in trainings
" n4 w) u) _  C3 v& a) f•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
) E' ]. B) C6 i& E' ~" K•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
2 l' Q7 C$ m* l7 o. q1 Z  ~2 r•        Perform general office duties as assigned
& l) _9 w! j- E8 M6 C: L•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
8 L  `7 y. p, C- t& M6 F•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
- S( y+ A* q! X3 S' N4 W' w•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
3 a( u6 v( R* {* _& N•        Sensitive to the needs of immigrants with multicultural backgrounds
! X) s! c$ c7 v8 J% l) h8 M•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
# W1 {) K1 E+ i  }( U•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

; Y2 P% d0 J1 u6 F/ {
  a" t! O$ ]8 {( X$ C- ]; _  I, MPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
) l9 v  w4 ~" G/ o- P# U" b6 f* N谢谢大家。