Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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: I+ N6 o1 j  H7 QPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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* K9 G/ f: s6 p* m9 Q0 D# |Key Responsibilities:
# M3 n1 n. F$ F8 p" r) x& ~•        Answer incoming calls and route calls to appropriate person
6 ]# h) Q5 X1 {8 U1 e( U, f  G3 k•        Take and deliver messages to the staff of ASSIST
. n' e% c: @' i1 q% k$ f7 U/ t: {•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
3 ~$ D9 W8 U4 f5 m$ l# ~# r1 r•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
7 g8 [: M) a; H! `•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
+ B7 w% F: P4 _: }9 h+ i" C4 r- J, {•        Attend meeting and training to stay current on immigrant settlement matters
7 }5 o! r+ y2 U•        Maintain front counter service files
1 x) d3 }9 e6 d" P8 R•        Perform general office duties as assigned
•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
9 ]* v. B' O) R6 S( B+ A( b* d" D; f•        Fluent in Mandarin and Cantonese as an asset
0 r9 Q  \9 n- t8 ^, y8 J•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
& [) |* {9 R% o, R1 y& n•        Ability to address multi-task and set priority appropriately
: a9 g; c+ ~' L+ a" T& W•        Sensitive to the needs of immigrants with multicultural backgrounds
( z; ]/ E0 ]0 t  n& ]3 I- C•        Ability to work effectively in a fast paced office environment
5 [8 [" B+ t8 v* m% y6 |. ~7 d•        Knowledge of immigrant services
+ x- D# l  D9 }8 [8 G5 J  {5 MQualifications:
8 X& N% k' U# X& {  k6 x. X•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
8 E4 l6 i2 T, \# J7 x* }•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
# h& n9 i: o6 YNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
7 P: `# q" z5 F$ z. C7 `谢谢大家。