Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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5 A1 e6 r+ f, F7 V% _+ S9 ?3 Z+ _Job Description
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. F7 T' i3 P8 u8 r- f6 q) KPosition Title:  Receptionist/Immigrant Services Worker
+ E. v, O1 h( I  AHours of Work: Part-time (10 hours per week)
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* T: W# ^4 b5 r. FPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
4 C( g. `9 @- r* ?' U3 X  b•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
- U: G6 M' c' |: v$ w3 L* T4 ~•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
" p' D& D" m* ~( n) ~•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
; M3 t. _% l# z# u# `$ F; m•        Attend meeting and training to stay current on immigrant settlement matters
: b4 k: O. F9 t7 }! I/ x1 [•        Maintain front counter service files
/ G& f- @% `; N: g% x•        Perform general office duties as assigned
1 b! w7 A. i# ?  A8 B5 H6 f) F•        Report to ISP Program Manager

- B1 q. M- l4 q9 V7 WKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
  @! ~' C# B2 W/ @" k5 t+ }•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
6 z* G7 M% F7 e, z3 E•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
# G" M# l6 g/ P* K: ~, V•        Sensitive to the needs of immigrants with multicultural backgrounds
8 q9 ~4 @4 k: J/ [$ Y" |6 ]•        Ability to work effectively in a fast paced office environment
8 T* t# j! N( \* h) w/ H9 d. J•        Knowledge of immigrant services
Qualifications:
: H/ ^. `2 }3 v•        2-4 years of office and clerical experience
) m& b2 _& G, L8 j•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
  F- L* d4 l- U- r谢谢大家。