Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

2 u8 u. P9 X. s1 WJob Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
$ v0 ^$ i2 O) c0 I, d•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
1 Y; F6 }  W1 ]•        Order and maintain office supplies for the front counter
: E) S8 _9 ~! x•        Oversee the front counter when other front counter staff are on holiday or in trainings
8 g- D1 c. ^8 `+ @•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
& ~& o0 W) e4 }•        Maintain and update the information boards with upcoming events
/ x( v1 k$ S/ a& J, [•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
" X; g' C5 K- u# D$ {- l$ z* W•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
. V1 m' {& d, E$ _•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
/ O$ q5 Q& F4 i" g# b) n•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
6 Z7 m$ Y6 j) u2 ^' R% W3 U* F5 b•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
8 Z4 X! ?; y, F2 y•        Knowledge of immigrant services
! x' E& _; R) x2 S+ h9 h7 P/ ZQualifications:
5 a- @8 W% D, X8 i6 Y•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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/ V# U4 C. F3 Y+ s+ vPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。