Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

. c* K) P! a  S. o  f+ `Job Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

; t' U, G  W- e3 r( z) T1 H7 m0 M% XPosition Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
( |( ]' ?" o% [& q) m8 Q•        Answer incoming calls and route calls to appropriate person
" A) E' b3 `% F  h( }/ d( G: x•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
8 |  m0 x7 x: l5 d) J, p•        Order and maintain office supplies for the front counter
- x% _* P: `' @; p3 X* {5 z% N3 e•        Oversee the front counter when other front counter staff are on holiday or in trainings
7 k7 I; `* A- Q% ~- q1 V- N. |4 p/ @9 J; H•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
' `4 r# _' v5 o7 k5 Y•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
9 ?, @1 J4 l: N•        Perform general office duties as assigned
•        Report to ISP Program Manager
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6 f8 Z7 d/ S/ nKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
& X  S, Q* n" \1 }( c: U  s( x•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
0 y/ d- ?, k! n8 N, q- q- M( \•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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# h: {$ K4 ?0 o/ rPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
. b3 K7 {. v! a0 r1 S' j# A2 INote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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7 m# a/ I+ T* {3 s' J% Y: w谢谢大家。