Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
' _  M8 C+ S3 A3 w! S9 S7 crelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
: S$ p% M+ N  t# U: J+ ~7 c· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
/ O8 V5 C# M, S0 ?· Prepare and process invoices in accordance with standard procedure;
" Q$ k( w4 u; z· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
5 ^& }& E) f6 q& g0 O9 u· Process special materials orders in accordance with standard procedures;
1 O1 ], Z0 E# d+ t& a6 K· Maintain customer data and update changes to existing accounts in the corporate
database;
- L% R! ^1 S& p- U3 J$ _) r· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
! W! M+ P7 t6 a. l· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
0 }- @# d; `1 N. v" T0 }9 Qlasting relationships with customers;
+ s4 v" h1 N+ @8 C" y& R7 ~8 e· 3-5 years experience in a similar role;
6 u! S2 f( @' v1 p# D" G1 C· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
: G; l$ L: ^% O· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
' D, u* i5 E" Q· Enjoys working in a fast-paced environment;
We offer:
% M+ r2 T1 s: Y4 N( I! o· Competitive salary packages;
. [/ U9 P( `8 k& L+ i· Excellent training programs;
8 d* |, p& f. ^5 Z; z. \· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
* V, s, t4 x! K: e' Y. z7 _TO APPLY:
, z9 O% H: z+ ^Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.