Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
' O8 G; D1 `  f2 P. C. _immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
+ P! W) N& \* C( f3 x6 ~& F9 tThe Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
% R& n. l+ O1 N. D" q9 z  Rrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
$ G  A- B0 d( }" X# y: K0 XResponsibilities:
5 y# @: t% p1 A5 B· Respond to customer inquiries through inbound calls and busy walk-in traffic;
  v+ q7 N  L3 F! W1 ?' y2 P· Verify pricing and availability of product;
; }+ w* C7 X7 P· Supply and inform clients of pricing, credit terms as well as entering orders in system;
( B: R$ [6 O& ?4 t* g+ I, m· Prepare and process invoices in accordance with standard procedure;
4 g1 M7 u5 @4 Z/ a· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
1 T" b0 \! @- P, w· Address client inquiries regarding status of orders, payment, refunds, etc;
0 L/ [) u+ s8 o! S. I· Forward customer leads to appropriate sales personnel;
) u: j4 r* _$ G& Y* f. }) h· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
5 [( |0 a  d) ?  t" [2 K7 ~  Elasting relationships with customers;
+ j1 ]/ F% U, h. m4 j/ t9 {% t" h: s· 3-5 years experience in a similar role;
- l& Y- N, J& f& \& E) g* C' H· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
* z2 }  y( r$ F' x; d8 a· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
5 ?& a. Q" O; w- u; m· Enjoys working in a fast-paced environment;
; u$ W) k" q" f; W& e& dWe offer:
5 U4 F% s6 P3 V* H1 }' m4 r· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
9 {: F1 E. U/ z* E+ J* ~) a· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
" Q& d: ~0 b, K5 {- ^Fax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.