Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
' [# T; F8 o  v. p- S: J: Uimmediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
+ O0 |( V8 i9 O, U8 D, i: \relationships with existing customers. Integrity, vision, professionalism and the passion to meet
0 |) P3 A1 |( `6 p6 H. wclient demands are key components of this position.
Responsibilities:
  L  ^7 K* K0 J- U· Respond to customer inquiries through inbound calls and busy walk-in traffic;
- K9 R1 L( g0 i# I8 N· Verify pricing and availability of product;
- {* m8 L+ d6 S* n( w· Supply and inform clients of pricing, credit terms as well as entering orders in system;
# `& q) y7 _- R" q1 c# M· Prepare and process invoices in accordance with standard procedure;
! w5 F! s- d* w( f1 E6 s· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
1 l. U0 n+ b1 _· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
2 J( H4 S  D" _· Forward customer leads to appropriate sales personnel;
6 z# b  Y2 v$ l· Actively participate in semi-annual physical inventory count;
! w& U- @1 f, V6 f' B2 cQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
3 V6 J$ {" K3 Vlasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
( \' m9 {9 w7 R- N' l· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
" v  o0 k" U. d$ c1 c· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
7 ?# N* a8 f, o: ~3 w- P( G8 o· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
! y: a- M/ v: G) V9 ic/o Human Resources
/ j& `8 `2 o& sFax: 514-694-2674
Email; careers@kaycan.com
Web: www.kaycan.com.