Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
$ m6 |$ g# w# [- G; FRole/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
( g- n7 F- _+ t( F+ |6 ]$ ^person and over the telephone while supporting the sales team by building and maintaining
, E0 u" k* ~+ ~  _relationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
Responsibilities:
7 Z, Q. R- c# n: ]2 P/ B· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
* F5 f. \- h- ]0 s5 ?+ b· Supply and inform clients of pricing, credit terms as well as entering orders in system;
% @0 U: X% V, t+ d· Prepare and process invoices in accordance with standard procedure;
" J# Z" q; u1 s8 o0 p2 i/ k· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
! I2 ?3 E. S# T; t' A. ]( ylasting relationships with customers;
& z  v. Q' d# Z% O· 3-5 years experience in a similar role;
! i6 l  v6 w1 u5 ~9 f· Exceptional verbal and written communication skills;
, f8 f: l8 L  a2 b2 d0 ^2 e· Strong problem identification and resolution skills;
) `6 W- q5 K- b' X4 d2 N, ]· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
1 \) {2 w7 @- y+ K2 m* b· Enjoys working in a fast-paced environment;
We offer:
· Competitive salary packages;
) m. v* f1 y' ]' k4 I' g· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
  P" j- O1 w! \· Stimulating work environment.
TO APPLY:
: l! O( Z( ~! c2 P7 Q7 v% VKaycan Ltd.
) m% o2 o) m7 q( tc/o Human Resources
4 w3 o& D7 L3 Q( f# K( z  J( mFax: 514-694-2674
Email; careers@kaycan.com
3 W" c3 l0 @2 A+ e- p: zWeb: www.kaycan.com.