Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
; U* d- H  }! ~' {8 Zassistance to apply for, let us know and we will arrange for an
appointment with one of the counselor.
2 d1 P; H/ |6 F, X; S7 \- c# g0 m" n
6 f" M, c1 D9 R( }- M% R6 PLevel II - Call Centre Representatives (Permanent)
6 b  |& }7 b/ z5 `0 Z0 V( T2 dCompetition Number: 65A11 16
, `% ]" w2 h. R5 y3 n8 UJob Category:Customer Service / Call Center
* {, C; t; D3 C  o/ OPosting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
+ D, L9 _0 }! {Job Location: Edmonton

DESCRIPTION
4 c; R. [/ L: g+ q6 c3 r
AMENDED - April 26, 2011
ATCO I-Tek is currently recruiting qualified permanent part-time
0 z) Y' ~; |) h) H3 R7 n  @6 t) o(16-30) hours per week, Call Centre Representatives to work in the
Call Centre located downtown Edmonton . The pay range is from $14.83 -
$ 18.83 per hour.
Shift Differential: additional $0.80 per hour for hours worked on
Saturday, and $0.96 per hour for hours worked after 5:00 pm.
& |7 u9 |$ p9 |( M9 h' W
% U5 c. Q9 C# y7 d; F
The Level II – Call Centre Representative assists customers by
$ x) [: \) [$ R; H" ^/ eresponding to
5 @( P) L6 ^* D4 X! [residential, commercial and rural account and/or service inquiries or
6 A7 g! ]! D: S8 @& Tcomplaints received by telephone. This role is responsible for
! C6 Y3 n! H. Qdelivering
excellent customer services by focusing on first call resolution.


) I' n+ G4 r7 h
The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
. D( m' Q1 h+ ~7 R9 DSaturday
$ x8 ?0 K; ~2 B2 x1 X: a. {8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
& l( n4 x7 \! C2 aCentre employees must be available to work all hours of the Call Centre
9 Z9 [3 |! V, t& A# D" W+ G% r4 l% pfor
scheduling purposes. Work schedule will fluctuate.
: `4 r# g! [0 V. V9 _4 B7 ?
, I, k; L2 p0 t. j% ^

This position is administered under the Canadian Energy Workers
Association
Collective Agreement, Job Posting provisions.

RESPONSIBILITIES
, V3 p3 O& y: y; \5 s& S/ n; n
. L( T8 t3 c1 k% y/ [4 v3 m- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
account/service
6 \9 |* U$ f- `7 F' }8 }% X0 L, Ginquires.
0 V8 _* v/ k8 g# P, J& _- Solve a wide range of customer issues in a dynamic, high volume
and
fast-paced environment using initiative, creativity and
decision-making
9 n. O0 c! R' u' _9 N* vskills.
- Up sell, Cross sell and retain customers is mandatory.
; L2 q5 S5 V( D. P5 o- Provide information to customers relating to energy management.
+ j9 }4 u, [( A2 H# `! i5 |; \( k. K- Calculate customer bills by performing complex rate calculations
while
* N! R. O8 y7 ^using a thorough knowledge of various rate structures.
9 H5 h# {9 [* D+ j$ r- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
amounts, account status and receipt of payments.
, b* c, Y  o  ^3 P$ `& A, [  A- Process customer account information in a measured real time
environment.
' t$ k% b8 A8 C1 W+ f- Provide caring customer service to all customers.
, F- w3 i7 d6 K& `. k- Defuse potentially unproductive interactions with irate
- X3 T" @9 ^+ k( n: O( M( d, vcustomers.
- Respond to emergency customer service calls in potentially
life-threatening situations.
: w8 C5 z/ F2 v, A* X, n& t/ ~- Work with minimum supervision.
- Understand and abide by governing legislation, codes and
/ [+ T) U  Z3 n3 x  Fcompliance
plan.

  V- \3 q* l, q( KQUALIFICATIONS
$ C  x/ O* E+ ^% h% x6 v+ H5 n
& J* M% ?3 o7 D/ S% R% R- Grade 12 Diploma or equivalent (applicants will be required to
provide
  P: M% C$ @& f. p  tproof of education)
( X' c! d  ^9 s' J2 t- Successfully complete the Call Centre Simulation Assessment(s)
- Proficient skills in PC office applications (i.e. MS Word) and a
working knowledge of Windows XP.
- Proficient keyboarding skills.
# f% l5 {1 e. J' g- Call Centre experience desirable.
- Demonstrated reliability and ability to work rotating shifts.
- Effective professional written and English verbal communication
/ l# B- N6 B* S# b/ y2 eskills.
- Flexibility to perform in a dynamic work environment.
/ ^5 q3 W2 W6 S- Positive interpersonal skills to thrive in team orientated
+ v- C5 ~0 K0 B4 xenvironment!
9 I, o  C* ?$ ], g0 s9 J* O9 s- Accurate and attentive to detail. Strong mathematical aptitude.
- Demonstrated ability to work as a contributing team member.
- Ability to apply appropriate judgment in the management of
* A; k% ~9 M1 T4 I" @/ Nconfidential information.
- Clear Criminal Record Check.
. \6 V/ {3 n. E6 Q. ]8 k, z
Good luck,
8 F- `2 Y0 ]# Z' s$ U* x* A
Karuna Bhavsar

Welcome Centre
# N: k! c5 ^  S: sSupporting Aspirations Connecting Dots
( q* H9 Y0 w- A
4 _. w& `+ Q, J, s- x#335,TowerII
Millbourn Market Mall
4 s; E1 ^0 j* }+ {$ L; v7609-Millwoods Road
Edmonton,AB T6K 3L6
9 r2 K2 a7 A- Q5 l3 A9 nPhone # 780-462-6924
Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真