 鲜花( 47)  鸡蛋( 0)
|
If you think it matches with your skills and experience and you need- F; c" x: S) X
assistance to apply for, let us know and we will arrange for an* [8 x& G* S# I* q
appointment with one of the counselor.
: B8 @3 E" M/ q" ?7 V5 U
, s' a, g+ r c- _$ h$ iLevel II - Call Centre Representatives (Permanent)
2 V; ~! D( H9 ?( K9 Q- m! n5 [Competition Number: 65A11 16
4 I8 R0 Z' L4 i$ mJob Category:Customer Service / Call Center 5 o1 i! E; h3 G3 i
Posting Date: 4/7/20112:13:00 PM
7 S' X" o1 ], c) rClosing Date:5/31/2011 4:30:00 PM ! Z! w7 X8 A; R7 o3 D0 E1 V
Job Location: Edmonton
K' R, H3 _' A8 C, M6 f" x1 q, B9 i8 W3 c
DESCRIPTION
1 o. R/ N6 o' ]) c% y8 j/ {# S# }- g* `& k* A# S* i: d: v
AMENDED - April 26, 20117 Z& C- E6 T: l. @6 N, A
ATCO I-Tek is currently recruiting qualified permanent part-time
7 h+ ]- O# R8 i- T(16-30) hours per week, Call Centre Representatives to work in the% h5 E- n, y3 _6 ]2 X4 H+ }
Call Centre located downtown Edmonton . The pay range is from $14.83 -
3 m- W4 s2 M- P/ O, s4 L& i$ 18.83 per hour.
' U5 ]# [( M% q, Q0 ^, XShift Differential: additional $0.80 per hour for hours worked on) i6 G) P* v# j6 I# |7 Q
Saturday, and $0.96 per hour for hours worked after 5:00 pm.
! v& T6 N* @* Y+ ~- Z% a
' n- h: U/ s6 Q6 o+ h9 b$ F
* U$ `: t" C% SThe Level II – Call Centre Representative assists customers by+ s( Z1 f" w9 x, E9 \1 E% D* w
responding to
+ L: i# ]! x8 s! ` M3 }' Cresidential, commercial and rural account and/or service inquiries or
8 B7 q& k9 d% U4 k0 h, \9 \complaints received by telephone. This role is responsible for
( F' [2 d, Q1 V) P2 T) m S6 t& Odelivering
+ n! @4 h3 {. P6 _% y1 Uexcellent customer services by focusing on first call resolution.) y/ C/ O5 c6 u! T/ S( P; u
$ h0 H+ z. l0 L5 \
9 l. U4 F3 l1 j6 ]2 P I
" g1 [9 o6 r- X) O- i5 ~The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and" n6 ?2 j8 Y0 a9 H; K
Saturday% K" I8 a* e0 g
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
, M* _, \9 [. t1 uCentre employees must be available to work all hours of the Call Centre, h- {) Q( V. }
for
, o) l. }# h) [+ @2 ^+ \0 Kscheduling purposes. Work schedule will fluctuate.
, c! a4 Y. g5 q+ r
$ I) [% R4 d& S+ K" v; [, z# U. c! J; N3 U: @) v0 s
4 r/ I* Z' E$ q' n2 R9 w0 {
This position is administered under the Canadian Energy Workers
- a7 {/ B4 N# EAssociation( j9 }# j R$ O- o
Collective Agreement, Job Posting provisions., x) |" z5 l4 b$ N; f
* P4 |: u% B0 c; E+ Z
RESPONSIBILITIES
& T) T) ^# a; j- c2 V8 l' |) o3 {
- Responsibilities included but are not limited to:- M5 j r0 k' ]
- Respond to customer residential, commercial and rural4 ?& O% O+ E% s' E( s
account/service
# k9 Y( M9 v; v4 C1 F9 Binquires.0 X- X( g/ Q+ n% N' Y
- Solve a wide range of customer issues in a dynamic, high volume. G; J- q+ r$ n
and7 N/ B, }) h2 a: H( R8 K. S
fast-paced environment using initiative, creativity and. r- F$ E3 k4 W& w X
decision-making1 f- E* ^5 C! ~3 M. J" h
skills.3 J0 K# I1 C- z% q5 o$ h+ ] e
- Up sell, Cross sell and retain customers is mandatory.
1 a1 Q0 ]' t. u3 }! m- Provide information to customers relating to energy management.
) _; C1 Q) O" m- |& a- Calculate customer bills by performing complex rate calculations5 q' L6 e! U# \2 ^5 p2 h- d
while
' w) K$ u# m: F5 h8 Y; dusing a thorough knowledge of various rate structures.- U) g. r) ]* k6 _: j$ u
- Explain customer bills to a diverse audience.1 M+ e+ q# ^( p8 G$ J) W4 J
- Investigate, analyze and respond to inquiries concerning billed1 l! L: E/ y/ b% _: w
amounts, account status and receipt of payments.
( [- W8 U; d) O5 j: Z+ Z- Process customer account information in a measured real time8 }3 c9 B. u, W2 ?4 F
environment.
3 C5 ]4 ~1 J6 H- J8 `0 h; t& L' P- Provide caring customer service to all customers.
& X, b/ |9 G: Q) f- Defuse potentially unproductive interactions with irate5 ]. h% R Y+ J% w: z6 X
customers., [1 k. g- M! v& V/ k. ], Y
- Respond to emergency customer service calls in potentially
x* o7 w9 Q2 E6 Z/ P$ I- e1 Qlife-threatening situations.
7 K( |& ?' C+ X) s! L9 v# T- Work with minimum supervision.2 h, B- H% A* g+ M9 D2 B
- Understand and abide by governing legislation, codes and
9 L- Z @& M- jcompliance
, J/ t6 o1 i' `: gplan.3 S+ F Z( y+ L" R6 i
, o: @% D5 r- G' Y+ f+ c, k2 ~QUALIFICATIONS
. Q' A# O. K W. @
1 _3 ^( M- \- e8 |5 a- Grade 12 Diploma or equivalent (applicants will be required to
2 k0 M" |6 V4 B) G" y! b' t* h. s1 Uprovide" o8 U7 I4 a3 S; h* h
proof of education)( A% F& x( n( X' j7 i
- Successfully complete the Call Centre Simulation Assessment(s)
( `1 Q( {. G1 `! |9 I) @- Proficient skills in PC office applications (i.e. MS Word) and a( Y2 P/ V5 _/ F0 X% }
working knowledge of Windows XP.
* t X1 a, W: @) P' x* [2 W- Proficient keyboarding skills.
& ?% Y& s: j p+ ]! o& f8 j- Call Centre experience desirable.
# O! b, K' p' Q& ^+ @% i" k& z* u. L- Demonstrated reliability and ability to work rotating shifts.
$ a& J$ E& b- ^7 |* t- Effective professional written and English verbal communication
& Y0 k; x1 }$ M/ r; {skills.
0 L- _1 [, Z" Z0 F% k& h- Flexibility to perform in a dynamic work environment.6 {, ?/ j7 }- ?$ j6 |$ _
- Positive interpersonal skills to thrive in team orientated
/ | J/ r( C% y, ~environment!4 j# `" @% c8 E- [1 V; ]
- Accurate and attentive to detail. Strong mathematical aptitude.
2 b0 N2 t2 s# A( \; I- Demonstrated ability to work as a contributing team member.9 C6 _7 E( _/ s' @3 F/ W6 [
- Ability to apply appropriate judgment in the management of M) p2 b# ~( ~ Y6 ?' G7 [ r* i
confidential information.
6 r3 p8 q2 K5 ~* l- `- Clear Criminal Record Check.
9 R* Z4 [4 T. B" m# ]- N0 j( j3 F
; q) g8 `: a4 GGood luck,
- E i, y$ X* c( f: V( I6 x- }( `6 F! g+ c
Karuna Bhavsar
9 M# l, E9 j% p& b8 _7 f, N
; Q T" s3 q+ D8 PWelcome Centre
$ M4 B" s" V: O+ [" b" W: LSupporting Aspirations Connecting Dots
' g0 H: V2 l5 y9 m8 d0 {6 X2 m' Z' B
#335,TowerII
% C0 \; h4 P: y/ \Millbourn Market Mall
$ }9 z) X* \: f6 ?7609-Millwoods Road
% x& h. T( a' P8 |% t9 D+ V; r& fEdmonton,AB T6K 3L6
: k( C) q# G9 @ o3 P- YPhone # 780-462-6924: V0 A; ?$ i& n! p! m [: j
Fax # 780-466-6594 |
|
狗仔卡
发表于 2011-5-25 07:59
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
