Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
1 D# \' ]- C( Aassistance to apply for, let us know and we will arrange for an
appointment with one of the counselor.
( t; L6 K2 i6 f+ c
Level II - Call Centre Representatives (Permanent)
Competition Number: 65A11 16
Job Category:Customer Service / Call Center
( }' U! T& W& tPosting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
! G5 C0 ^8 j3 y1 d( }Job Location: Edmonton

DESCRIPTION
* F( @9 U9 V3 n0 i
AMENDED - April 26, 2011
ATCO I-Tek is currently recruiting qualified permanent part-time
(16-30) hours per week, Call Centre Representatives to work in the
8 d) r# L$ V, j% A; TCall Centre located downtown Edmonton . The pay range is from $14.83 -
$ 18.83 per hour.
8 u5 ?( n4 N- n) n5 P1 cShift Differential: additional $0.80 per hour for hours worked on
Saturday, and $0.96 per hour for hours worked after 5:00 pm.
7 d* e& G: Q$ }+ p

3 \$ J" n& {8 ^! g5 F1 q. _The Level II – Call Centre Representative assists customers by
responding to
residential, commercial and rural account and/or service inquiries or
complaints received by telephone. This role is responsible for
delivering
excellent customer services by focusing on first call resolution.
6 o) z6 ^. |2 t3 F* ~$ U. B


The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
; \( V: {" Z- ^! _" HCentre employees must be available to work all hours of the Call Centre
for
/ w5 z/ C' g# e) {scheduling purposes. Work schedule will fluctuate.
3 O1 x( O$ m7 B% t6 Y


- ^" }3 y/ G% u9 MThis position is administered under the Canadian Energy Workers
Association
. h1 i5 w4 p1 W7 r& l: G. N9 H3 fCollective Agreement, Job Posting provisions.

RESPONSIBILITIES
1 L7 `7 Z% f% C. X3 r% l6 S: x
4 ~) R! S; F% |  X- H- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
3 e# S, n4 ]: _% v$ M7 daccount/service
4 P$ I( {2 x, b* A& ~# cinquires.
1 P% v' X! ]9 T- Solve a wide range of customer issues in a dynamic, high volume
. E! L) @/ g0 n- E3 }, Q8 Zand
; ]- }( A2 o4 D: D1 q: v; w3 t  E2 Dfast-paced environment using initiative, creativity and
/ W" D4 d  ], ~' M! O4 edecision-making
2 O! L) Y- J1 w" }% rskills.
/ Z* t7 J5 S  c; h  u- Up sell, Cross sell and retain customers is mandatory.
2 G$ R* k; o$ l7 u, y. A- Provide information to customers relating to energy management.
- Calculate customer bills by performing complex rate calculations
while
using a thorough knowledge of various rate structures.
( L" O- k5 F/ g, y5 {- Explain customer bills to a diverse audience.
- Investigate, analyze and respond to inquiries concerning billed
amounts, account status and receipt of payments.
$ d7 a" G8 Z2 X- P. g- Process customer account information in a measured real time
environment.
- Provide caring customer service to all customers.
- Defuse potentially unproductive interactions with irate
  p+ D. I- ]) o8 J( U4 |  E8 ?# |customers.
- Respond to emergency customer service calls in potentially
life-threatening situations.
8 Z0 k& ^2 U4 v4 b1 v- Work with minimum supervision.
1 a- e4 d( I* t- Understand and abide by governing legislation, codes and
compliance
% k5 r; v( j  H: S6 q% q$ \plan.
5 H5 |1 F: H0 N
QUALIFICATIONS

* Y) y: L9 ], M) D6 U- Grade 12 Diploma or equivalent (applicants will be required to
" g/ t% |$ A4 M, e4 @5 a( pprovide
9 [! S% I4 ~6 W' A; L2 Mproof of education)
- Successfully complete the Call Centre Simulation Assessment(s)
- Proficient skills in PC office applications (i.e. MS Word) and a
7 w5 v% p3 n% L, Q) G  m% ?) F& |working knowledge of Windows XP.
- Proficient keyboarding skills.
- Call Centre experience desirable.
- Demonstrated reliability and ability to work rotating shifts.
- Effective professional written and English verbal communication
' @2 g/ o/ v+ C6 Lskills.
- Flexibility to perform in a dynamic work environment.
- Positive interpersonal skills to thrive in team orientated
environment!
- Accurate and attentive to detail. Strong mathematical aptitude.
3 M# c* N  M5 L/ U& y4 {- Demonstrated ability to work as a contributing team member.
+ c& }" |+ _3 }- Ability to apply appropriate judgment in the management of
confidential information.
, V3 Q0 l  z. C0 s" [8 q- Clear Criminal Record Check.

& ?; \$ H2 b) H6 G" ?! D* G! oGood luck,
  X. H9 M; M" G5 ~" I4 ]" N1 j9 o
Karuna Bhavsar

Welcome Centre
/ x3 ]% Q, ], s1 R0 ?7 NSupporting Aspirations Connecting Dots
8 A$ z* [5 O3 u. o& D1 u. K0 L, f
#335,TowerII
) n! u# c( J* p( m+ F1 a' @Millbourn Market Mall
$ V3 k( c% }2 g/ I+ a$ f7609-Millwoods Road
/ Y. @. b, o+ `  mEdmonton,AB T6K 3L6
Phone # 780-462-6924
Fax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真