Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

7 I2 F4 R  K: T3 m/ QReception:
/ F! }& \4 n  K, q' L•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
7 y( l( i' m+ g: ~! z•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
5 |& C1 D3 I1 \1 a6 O8 L" y2 T) ]•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
1 D1 e$ Z3 G( L•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
! z: A5 [$ b3 T2 m•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
) J( u' }7 t: z) D# t. U•        Able to interact positively with a diverse population
* J- Z5 {( ^7 s$ R4 _$ m•        Strong customer service skills
. V5 }" g& ?: j+ F) N* ]+ d•        Strong organizational skills and abilities
9 Z* X2 I: J' ^* j% S& l" Z' Q•        Knowledge of HOMES database an asset
/ \1 {8 m+ n& `" l
* F' ?7 d3 G% WHow to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
- w$ R. |# G  K, }! C/ eFax: 780-425-7467
; |5 a/ A, |3 L% BApplication deadline: October 22, 2010