Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

) Q/ |0 N8 @- ?. _& F. }Job Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

Administration:
•        Schedule client appointments and counsellor workloads
/ q" N7 G( o" ^& S5 h4 O•        File and organize paperwork and files related to client visits
* C. [5 [9 q5 Q" P/ e" z•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
+ E% J4 \" m4 q; _# I) N3 f•        Organize and directly support group materials and documentation
) j7 x( Y5 j6 ]4 s; q1 i•        Process payments and complete weekly deposits
" q! [3 a  u- |! @•        Write and revise business correspondence and forms
& b; \7 p1 f, k  c•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
% ?# l! ?4 E9 \•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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, q2 y; j7 {1 o9 q# F; ^Qualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
: B& @% D  h" m% A! Q( A4 I( I. n•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
2 B7 p) m: o- _6 O8 I: m6 i•        Detail orientated and ensure accuracy in work
/ v" j% R2 h4 V•        Able to interact positively with a diverse population
$ I, C% _: [+ ]3 a4 X+ E0 q. p•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
) y) k0 O+ c; @* [; N' {7 \. fEmail: recruitment@ywcaofedmonton.org
( A- u8 ]0 P+ B6 A9 SFax: 780-425-7467
6 I, W5 I* i" F+ SApplication deadline: October 22, 2010