Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

3 ?. \  C% t; D5 ?0 y& rJob Responsibilities:
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! C; I% H, q; u% ]Reception:
2 [. s4 \2 Q- W5 T) _•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
/ L% w* A" {2 ?- w( n1 d+ j$ P) L•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
* {, @+ q' l( x3 l) U•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

' b$ y! I. q- BQualifications:
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; X" K# q# x( Z/ ^, z' o•        Minimum two years experience in areas related to office reception and office procedure
  V+ w, `5 f+ [2 G•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
. \) E4 |5 R; i  E. w7 O9 K7 `( U•        Detail orientated and ensure accuracy in work
& l! H8 y" ]% p•        Able to interact positively with a diverse population
•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
: L& G4 o) b  KFax: 780-425-7467
Application deadline: October 22, 2010