Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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Job Responsibilities:
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Reception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
4 j6 |" f# N$ \. b•        Answer multi line telephone system
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8 P; \/ I2 z9 H) nAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
# }; [) v$ O& P•        Input and manage high volume of data
2 j2 w4 M) O  P* J% N9 F+ `•        Update and maintain databases
% |6 P1 V7 ^9 a( E' L+ L•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
9 W$ b+ t: L+ D•        Process payments and complete weekly deposits
  D' p# W, u6 z- |9 p1 e•        Write and revise business correspondence and forms
4 J% Y+ Y/ f% O6 T* h4 [5 B•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
* X) b1 Y' \8 m" U4 [2 O- r, _9 B•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
5 W3 L! @" B! o( f2 f+ b•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
. @5 z/ I7 z' ]* C4 U" `7 D•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
  q) L  Y: v9 v, V- Q•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
9 C* Z1 r" z: a$ V  n1 ~  QEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
9 b8 i6 A4 Y- ~2 U# JApplication deadline: October 22, 2010