Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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: v2 [2 }2 o# vThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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  `7 G2 Z: x  A# T' Z- xReception:
! B4 n: V  V. B3 D, o5 \•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
: j4 ?7 _5 `3 Z# u6 u•        Answer multi line telephone system
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. ?9 q. M5 x  oAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
•        Update and maintain databases
$ Q+ U) E5 X, Y/ m4 e1 b3 ]$ I•        Generate monthly reports and statistics
, H8 a, @6 R% ~% v+ ]% j# N•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
$ P. |; I9 U: b7 e7 ?* L* n•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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$ U# g, _! w% G8 Y•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
+ L( k' a  W. R3 e* H3 U( L•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
1 J, K* K# Y& Z, Q# ^•        Able to interact positively with a diverse population
1 Q! y5 d. f7 E" R1 v•        Strong customer service skills
% `& w* [2 u( _$ E•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
+ {) |! z+ H; q- D% QEmail: recruitment@ywcaofedmonton.org
3 l' k, m8 w# N# H- O5 e& |Fax: 780-425-7467
Application deadline: October 22, 2010