Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

, Z  m. q8 q/ |" G( SThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:

* l6 I5 D" \, ?' \) q$ @4 d* oReception:
•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
, o* J5 v, M( }) `: P, _% i' N
Administration:
* H1 [3 q/ R6 R: x9 u# t9 a' v# U•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
1 T0 |; ?, _7 z" Y* t- J+ G% v•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
9 M& g8 A  J( `+ ^. B: p+ Q8 E5 i•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
/ V: x5 E3 }( L  g. v- T+ w, Q•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

/ _/ P+ T! q/ U9 ]" `Qualifications:

3 D- x) H0 P, E+ i+ F8 G" m* [•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
0 E! K7 R$ T$ v; D•        Excellent verbal and written communication skills
; a' H# p. @8 D- A. Y•        Detail orientated and ensure accuracy in work
. }4 j$ k0 R" G1 R, w6 k  P1 E) [/ K•        Able to interact positively with a diverse population
' A; R. ~+ C: h$ M; ^4 W$ H•        Strong customer service skills
•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

How to apply:
Please submit all resumes to the Recruitment Coordinator:
! ^5 S" o4 U  {! rEmail: recruitment@ywcaofedmonton.org
, A- l, @: A+ V- d! DFax: 780-425-7467
. ^0 P' I* J6 c% ?Application deadline: October 22, 2010