 鲜花( 0)  鸡蛋( 0)
|
Customer Help Representative - Edmonton – ADV1474
; E3 k5 z) H# r6 h % g0 M. ?) ~/ g3 J/ a9 _: Y
About TELUS
2 e# ^1 B! e& O/ y) \
: B3 |1 `+ i" GTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
8 l9 M0 X/ w2 z; h% n3 r: S
+ h: J6 B6 j3 W% o. G; W. @) O5 V 2 Q$ m9 ?5 a5 e
/ l- k/ Y* v" h4 ~$ s8 I" a. S
Key Responsibilities:9 g1 c, T7 j# S- e' ]7 b* P( L
; g1 {. y' {* D9 K; v9 a6 o; d% ^$ ?
$ p$ H1 j% K u8 b9 z* }: u: i$ w u' p' d; f' J0 k
We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.) x% q4 F# a) T! i; [2 i
- J" P W1 L3 Z$ c- C
' ~3 E; m$ l! J2 |8 @9 |7 y/ W, |2 T7 |7 Z( W8 q
You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. - j! g: u8 k2 b. X' j ~4 @
. g# f% C9 s% [5 Y6 m
2 t6 x" p& o' _/ p# D
( Q7 Y8 E& `# Y. _" E* u
In this position, you will:
3 U% \: ^& E4 ?, b) J2 j
, Z+ z4 A: X& b; {Provide service to TELUS customers.
# \" q: m& ^- c1 JIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
. n' y" \, @- x/ jHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner, U E3 j% l. o5 G
$ U) D J7 J# S) |& z
0 N$ d! U1 J% \! M, T7 n) I$ o In return:
+ r% \4 M/ D, W2 ?! S) L; ` l& f( C' N- {2 b* u3 y- O' h
7 k6 H5 r& V' N& ^, O6 P3 l+ w# F% t2 P; \4 t
You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
! Y: r1 B4 h; v* P. g! O, a
9 |" ]8 f" b6 W5 w. q# h6 W ( S. ?, ^+ T+ B# S" T5 k
. P5 M+ E" o% ?3 T& L. k4 h
You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.$ O/ |/ k; s9 B" X/ u" x
0 {/ r. g. L2 c
/ J" Z" B8 y3 ^! W( j e) Q/ t
0 d) w% ]/ o& {$ E& U% { 1 V. U3 S4 s3 f( i
Qualifications 9 o% [4 e. h% A, N) E8 ]+ P
Required Knowledge:' F) _4 `8 v2 u8 [& l% L, [
! i7 T: l7 d1 A0 q; H) WTechnical knowledge of data/IP products and services.( T- f6 Z6 q3 }7 {7 b
Technical knowledge of voice products and services is an asset.: K' J7 k' t; t1 Y
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
I' Z1 @3 O+ _/ s# p, KFamiliarity with trouble reporting systems is an asset.
6 L2 z0 W) w+ LSuccessful experience in a customer service environment.
) G. m. q a$ Q$ v% O$ p2 EWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.# \/ `3 f4 Q* M, P' s
0 F1 n; H2 U/ q. i/ |
) R2 t. K6 K, W" u; y * d" p2 P( E% ] T: v( D
. b8 Z; f- F8 n. D' l% T( C& URequired Skills and Abilities:
+ O1 A, A% c$ B: U% N! e) ~! A: ^0 a) h
Must have exceptional interpersonal, oral, and written communication skills.: G( ?% v, K% H0 i" Y( W2 m- x. q, v8 a
Strong problem-solving and trouble-shooting skills.: f( W) ]$ U3 @2 l5 e4 `: W! U
Ability to work independently with minimal supervision.
" F7 G9 _ |6 |" j! t2 ~Must maintain a high degree of accuracy and attention to detail.
7 z5 o' j2 d N& P7 Y" Z& ^. AAbility to effectively compile and analyze data and make sound recommendations.2 Y" Y2 r9 M* ~4 h4 t ~
An aptitude for recognizing and creating sales leads is an asset.# X& [$ x. L4 w7 i f
- H% h/ A; g4 Z, i, s0 D
* X. ?( W. d( e. z( d5 b Additional Requirements:
! m" ?8 P# i# @; @& g8 ~4 b: d, \- m$ L" k
Reliability and regular attendance is essential.( F7 u3 X* x0 R* ~/ X3 m1 |4 }
Must be able to work in a measured and monitored environment.' X! A- L0 ?3 D
Ability to work efficiently in an environment with limited ability to move about.3 `' y' J- }& T/ ^5 }8 T
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
z, |8 F7 T; N; J9 R& I3 z* hThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.
C5 }) `3 H+ W' b1 L( N / d- k) b9 x" Z# C$ Z& W$ w
% l0 D( S' Z$ z& C. T; ?4 Z4 e3 X TELUS Values in Action
- `, P _0 R/ n3 S
. {- T4 ^3 E$ m! o$ f
i8 T- |4 E- c8 p
' s% g7 g- ]3 [( M$ N; z6 XTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;8 d1 s, A( J0 F" z
L' u0 \$ J" \, e9 N1 JWe embrace change and initiate opportunity
- [4 p# c/ i# n uWe have a passion for growth
2 T0 c7 i. |1 O' a7 k+ O: t! L( c# qWe believe in spirited teamwork
: \3 p& I" d' |7 g7 qWe have the courage to innovate6 U% L6 q/ ]" w5 Y" F* G, }0 P) @' J0 X) E
: ?3 M2 l" Z/ d! d1 I7 U7 z4 v, u6 q6 d# `6 s# f2 ~9 u
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
|
狗仔卡
发表于 2005-11-30 20:19
提升卡
置顶卡
沉默卡
喧嚣卡
变色卡
显身卡
楼主