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Customer Help Representative - Edmonton – ADV1474' U& ~, N/ d- v7 Q G7 k
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About TELUS+ R/ j5 }8 L8 G( Y
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TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. ' e4 Y, R' ~( P9 W8 f" t6 _
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Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.8 m, \ E8 [. e- K& F
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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In this position, you will: " P/ O2 `, }' K& J4 z/ C
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Provide service to TELUS customers.4 ?- t/ ~0 h1 X5 P$ }
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
+ _3 a! s/ ^9 u {( E8 L2 J" c: sHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner9 F% d/ I( \( _/ [' N
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.6 l) L. ]" Z) e9 m" X6 @5 L
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.& S4 J, S9 ^- Y4 z3 u: a ]
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; M- U h! I, M/ mQualifications
- Y6 i# Z- K4 I7 ?Required Knowledge:
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. B; P' K4 z" O+ z- tTechnical knowledge of data/IP products and services.
8 g5 }2 }+ L4 a( [& A5 dTechnical knowledge of voice products and services is an asset.: g$ x4 K- }8 H4 a; A$ j
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
0 ~/ V7 C' |) K8 O( o9 H/ { |Familiarity with trouble reporting systems is an asset.
- X/ s) o# \! u, _+ i# R" M1 R8 PSuccessful experience in a customer service environment.* \ U3 e$ y* N+ S8 s
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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9 ^3 \2 Q1 w9 z6 }7 SRequired Skills and Abilities:
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6 ~2 G ~8 M& _! g4 z8 o1 a/ VMust have exceptional interpersonal, oral, and written communication skills.6 D2 x3 H6 s! n; H# }$ Y
Strong problem-solving and trouble-shooting skills.' e: a7 N+ [8 B, B2 p2 C
Ability to work independently with minimal supervision.
3 d( u" l/ Z4 m9 V$ GMust maintain a high degree of accuracy and attention to detail.
$ O5 O5 w2 d: @/ X6 t+ N+ AAbility to effectively compile and analyze data and make sound recommendations.
7 N$ L' ~2 J3 \An aptitude for recognizing and creating sales leads is an asset.& w: g9 V4 p# W+ S/ P& h- v) N0 }, q
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Additional Requirements:
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Reliability and regular attendance is essential.# A, Z$ F5 `2 A# @; q
Must be able to work in a measured and monitored environment.
+ E4 W6 A$ K2 x" e% l' `Ability to work efficiently in an environment with limited ability to move about.
% W6 l) c$ Z$ ^; u+ p; k5 WMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).4 t. l P4 D2 _
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;. y2 m( @0 v* L& S, `- G
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We embrace change and initiate opportunity
4 N, ]8 L! N3 x9 K3 K. S7 vWe have a passion for growth
3 X) q. J% p: _, `4 A, IWe believe in spirited teamwork# {' p& J+ t9 U& h2 f
We have the courage to innovate! r$ @' c. {, x
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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