Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474

About TELUS

TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  


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Key Responsibilities:


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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.



, U: i% r# @! `; K% \. G, S/ QYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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In this position, you will:
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5 i' d% R. L) T8 n0 aProvide service to TELUS customers.
, [, `2 S/ ~: |+ F# t1 X: UIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
  o6 q8 x( p# ^) e; h3 i3 mHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:



You will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.

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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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Qualifications  
Required Knowledge:

4 s* h- s9 K: M7 pTechnical knowledge of data/IP products and services.
' d/ {. A5 Z6 N: A& _8 Q* ]+ E) tTechnical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
Familiarity with trouble reporting systems is an asset.
% F- v5 `4 M6 ?' o3 O& KSuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:

6 _' }2 X6 F- \0 kMust have exceptional interpersonal, oral, and written communication skills.
Strong problem-solving and trouble-shooting skills.
Ability to work independently with minimal supervision.
Must maintain a high degree of accuracy and attention to detail.
Ability to effectively compile and analyze data and make sound recommendations.
: ~: L$ ~) B2 u3 `: y  o; YAn aptitude for recognizing and creating sales leads is an asset.
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Additional Requirements:

, }0 K: D* V7 iReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
Ability to work efficiently in an environment with limited ability to move about.
' P* k, ?2 T( \  U$ UMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.

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TELUS Values in Action

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TELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

We embrace change and initiate opportunity
% J0 {3 O4 q1 _! A) DWe have a passion for growth
  p, b" q2 d5 o( JWe believe in spirited teamwork
We have the courage to innovate
  

. v* G! S3 w0 _3 PAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

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9 w) o' R, x; ~& J1 ?+ q2 \- S& |现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了