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Customer Help Representative - Edmonton – ADV1474
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$ K" w9 a$ X* G( t: e3 lAbout TELUS$ ?8 ]4 |" u$ l6 v6 b/ v
4 r2 h) j/ z( `8 H' f+ v/ t) kTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. , X* A* A% J, @5 v
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7 c7 j/ D8 d7 T9 Y) u5 u8 C$ A2 n3 SKey Responsibilities:+ x9 K& D; R1 `- I0 f" ~
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.
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; m- w Z8 p/ f, [8 m3 q In this position, you will: : H( c" f6 H+ ?- R$ m) [! Z- w' K
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Provide service to TELUS customers." h# {; L" X2 K1 h- `. i
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery W9 n. O0 _; `
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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- y8 H y8 J# q W7 g4 T In return:2 T' A* Y$ G# }- V5 i
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.0 l5 J1 F- v9 @7 V) ]: X& t' |" m9 s
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: P, }4 w* F- _% v/ }You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.% J& E, _3 J: a7 d4 V0 I' h
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# X$ ~5 @( \, u/ l2 s' \. \Qualifications 7 {' A/ ?. ]! R2 _$ h
Required Knowledge:: p9 C. q/ a+ {: w) R/ M$ I7 W! s$ c
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Technical knowledge of data/IP products and services.
3 F$ ^$ G/ j0 \- JTechnical knowledge of voice products and services is an asset.! Z5 u; N* c' s4 h6 l; {4 N3 Z
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
1 o4 h. Y, ? M8 PFamiliarity with trouble reporting systems is an asset.
5 {, k9 p$ p" R SSuccessful experience in a customer service environment., ?" B3 [' b+ @9 a/ m) @
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:$ W* S3 t7 I! J# d3 l! J
' |2 W3 F! V; [8 c9 C3 I* IMust have exceptional interpersonal, oral, and written communication skills.
& q6 v z( t5 I9 S5 Q/ XStrong problem-solving and trouble-shooting skills.
$ p5 n, E- v+ p! }( R1 [Ability to work independently with minimal supervision.! H% K) N( z7 O+ H" H
Must maintain a high degree of accuracy and attention to detail.
8 P8 ]6 ?, {8 X) l/ bAbility to effectively compile and analyze data and make sound recommendations.
# b b" O* _% w# qAn aptitude for recognizing and creating sales leads is an asset./ \" ^- i) o) L# C( _, N0 }
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Additional Requirements: % G0 z; L7 y$ z! o. x5 F
* ?( l( G1 Y5 ]6 j4 |! tReliability and regular attendance is essential.
: R8 D6 x: j: g! b" _Must be able to work in a measured and monitored environment.
6 z7 I2 j5 h( b: EAbility to work efficiently in an environment with limited ability to move about.' w% g* G" r/ D8 H2 P ?/ t6 O
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).6 V0 ^+ t3 w1 t6 _/ u; A
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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8 @3 k# H: F; A8 V4 P! a, P TELUS Values in Action
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2 j# V8 P& v9 H# RTELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;7 I. q! N# k3 d4 S2 z* D, ~ V
0 J5 o7 N7 Y; N8 h7 [- GWe embrace change and initiate opportunity
5 O% q5 ~/ T7 CWe have a passion for growth. p1 `( N) }+ C. B9 Z. [$ Q
We believe in spirited teamwork* `+ Z8 Z0 I. y
We have the courage to innovate
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% n7 G$ c) _8 xAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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