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Customer Help Representative - Edmonton – ADV14745 k6 T$ m+ G. c; c3 S5 V, H
0 [2 n' T* [% _: J- |1 rAbout TELUS$ ^& y1 L! L. }+ m; ^
+ o$ R+ C. A, d" l2 {1 H9 hTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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- ~6 B5 a( C$ [1 Q& PKey Responsibilities:1 {, i4 [5 s& p- S1 ^5 }
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.5 i, d: ?/ U0 W# @
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3 Q1 |* L$ B% C$ Z4 JYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 9 x( R3 Y/ F* g8 V: S/ A0 c
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; L. ` `; k1 ~ In this position, you will: 7 U4 W- |& ]9 E
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Provide service to TELUS customers.
9 X A" \7 c8 AIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery5 a0 U U7 L. G* ]2 o
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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' s. V w. [$ m. v# ~ D1 x# H; TYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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* u3 m9 |5 G: L$ T2 p9 x4 QYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications 5 x' z4 Y+ `" X( }7 S
Required Knowledge:
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& ?3 Q1 O4 Z" q: |! C% A) C+ K" mTechnical knowledge of data/IP products and services.* A& N1 g& Q$ E, p2 I
Technical knowledge of voice products and services is an asset.
! t4 p0 G- f S O& [Technical knowledge of the Internet, Internet technologies, and technological/industry trends.3 C1 H3 v$ f4 K3 t& l W* z
Familiarity with trouble reporting systems is an asset.
# Q" K7 }) u( Q: S& Q- Y- o% xSuccessful experience in a customer service environment.
7 K' O1 V) r$ F4 lWorking knowledge of Personal Computer business software and/or corporate systems is considered an asset.# x/ Z( q( N7 b
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Required Skills and Abilities:6 Y1 I! \6 _, [' ]% I# \- C
! H5 O& \# I. A& Y6 nMust have exceptional interpersonal, oral, and written communication skills.0 T' o- s' z5 w2 r4 d+ o0 ^
Strong problem-solving and trouble-shooting skills.$ t8 j3 R% {8 u7 n
Ability to work independently with minimal supervision.
( B# k2 f6 O: [6 J6 ?" {9 V: mMust maintain a high degree of accuracy and attention to detail.
# D p S, Q, p$ o% YAbility to effectively compile and analyze data and make sound recommendations.9 P D6 r) N2 r% g3 f/ ~) q% b
An aptitude for recognizing and creating sales leads is an asset.+ w; \% `3 [4 q3 ~" }; p% S0 [
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& J0 A; K$ |* U8 j$ ` Additional Requirements: ]" P8 t6 A ]0 S
' ]! f* F3 _9 l0 n( w) c+ f% YReliability and regular attendance is essential.6 s! \4 O6 {, \9 T' v- D
Must be able to work in a measured and monitored environment.
& T% c. t8 s6 A5 p! Y. J0 U' cAbility to work efficiently in an environment with limited ability to move about.
! ]) \ {1 c! vMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).% c8 ?" w5 N6 J5 U2 o2 R' {1 V/ G
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.. [- a# g+ _/ A: S9 g' x
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TELUS Values in Action, A8 W: }% @" W& d+ }/ _
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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We embrace change and initiate opportunity- R$ @8 ?2 `' U
We have a passion for growth
" g% a7 u2 c8 j/ KWe believe in spirited teamwork5 r- F( I Y! ]7 [" `" V
We have the courage to innovate! @7 k1 I+ ~9 v3 }# W
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0 _4 D6 ^% T' kAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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