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Desktop Support Team Leader
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$ ^) j8 i: r! G5 ]. {" RJob Requisition Number: 90440
) K! H* N, F, Z/ ]% ]1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
$ w" ]  d; i( L: [6 zWork Location: 12th Floor Century Place

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FUNCTIONS:

2 _2 ?. G) g+ K- j3 s2 y3 F3 C% TThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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! \1 P/ Z# Y0 y$ R2 l2 S3 E+ s, P· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.

' E$ p9 X0 l- F# R· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

* T' ?: b! A( q  }· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

* y' N. y9 I) ]; y. b8 @· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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% P, F0 N7 d# |! k+ O7 f* cJOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

. N: F2 _$ u6 \7 c: i* Z· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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( Y9 q0 a9 V) x· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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  f1 p: M9 @$ M' R! f4 g· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

$ A6 J5 f6 Z; T1 s0 E· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



$ I8 }$ f2 x% O& H! |7 @HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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: H+ v0 @  o' |; M/ ISALARY RANGE:
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3 [) R9 H7 S& d21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



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  l* k+ p' u6 P( a9 k; Y' B* k' YCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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6 I* @) K/ N) L1 ?  J0 J: @The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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/ W( j4 E, T8 ?: o( Z) MOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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