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Desktop Support Team Leader
Systems Analyst III
. ]& f* f+ \# ^; W" u1 uJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
5 P* |' E% `8 C6 W5 cCSU Local 52
Corporate Services - Customer Support
1 B, e+ U( j- H9 j* Z4 E% ]Work Location: 12th Floor Century Place

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# G. V4 E) |% t5 ]- k. SFUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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' R9 S# j' q8 j2 a· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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! K  E6 v" s1 S1 D9 g2 D' H· Establishing standards, procedures and documentation for the Desktop Support area.

5 U( e! Z- \3 |$ Z! d· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

+ X$ \( K' I" V· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

  T  v( v9 ?' ~· Experience in supervision, leading,and managing a team of technical experts is essential.

# L, u' u  }' ]9 V· Demonstrated expertise in streamlining of processes to improve operational efficiency.

" ?: V* C/ H( G3 s· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.
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0 U+ x4 M5 `7 Q8 A) k8 u· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.



HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



" o( D) v; V0 e8 s" a' O8 h2 [GENERAL:
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3 G% K4 a4 F( {" G; x1 p  qCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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  W0 J; a# S6 \$ w' l+ \2 o; W1 UOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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