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Desktop Support Team Leader
Systems Analyst III
Job Requisition Number: 90440
7 @! M; g* }* Q4 ^* i" f5 o1 Temporary Position (Approximately 11 Months)
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  a7 l0 v( K) ?2 z2 Q( i3 ACorporate Services - Customer Support
: U8 H& `5 q$ b4 ^' i& {Work Location: 12th Floor Century Place
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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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2 [& q4 h/ C5 I+ {· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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# ]9 ]$ n; f5 {  [8 t' K· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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2 i9 G7 @/ ?/ a" ~" f& P0 n· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:

, Z8 L& K9 Q. {, C4 I5 \5 F6 Y· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

0 @; D4 e. ]$ e2 e# Q% m, X7 V, C· Experience in supervision, leading,and managing a team of technical experts is essential.
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' q6 @+ x; k! k+ M· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.

; G! q" i5 U# y2 z· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.


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' ]+ `* s" {$ k% F! e) IHOURS OF WORK:

: S" o! @/ m- j& @3 v33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.


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/ z7 e' @" [1 t: \# X! e7 R  ^SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



GENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


4 P5 F3 [: }# {( A; G- |$ xApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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