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Desktop Support Team Leader
2 j) ~) X2 D+ b. ]Systems Analyst III
1 L9 f$ ?6 G! Y3 ~" o6 FJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
( ]; t- V( e: {CSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place

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FUNCTIONS:
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& M9 z% P* J& h& A3 ~The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

/ W, F0 M0 f+ f( Q7 K; L( Z# A· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

2 }9 c1 l: [! @7 V· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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& ?; q. j4 M  ?3 X' m; o/ `7 m1 q7 O  \· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.
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0 Y; T8 M3 k" Q% q9 j* y$ g0 j· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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4 d! X. J% J: E) N+ y  p% N· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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0 h: A0 l/ r* A; t· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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- L9 ^' l3 D2 OHOURS OF WORK:

6 f4 K' R3 m5 p$ X# _2 X! k33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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1 X  A2 B6 x# K- k. c2 r" JSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:

# @& H9 l4 m6 i4 \8 d1 p- ~, ~* a2 aCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


7 ?" ^3 d+ b7 R* ^' qOpening Date: 十月 27, 2005
1 g8 E  U6 U1 C5 O" @2 aClosing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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