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Desktop Support Team Leader
( x, c3 B" \7 Q- F6 USystems Analyst III
& Z# s* ~7 b$ Y! VJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
# w5 q- p9 i4 w$ R% I0 ]. PCorporate Services - Customer Support
Work Location: 12th Floor Century Place



FUNCTIONS:

- v4 A! Z$ D1 G$ ~The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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2 E8 q+ G- j, k  S7 A  P( \3 l· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

2 j! R# L4 H; ~8 T) ]2 ]5 L  K· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

" I/ I& b) }3 T" Z6 O- [· Working with other operational areas in maintaining an ever evolving desktop support model.

· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.

' e# P" V  ?8 l2 G· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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JOB REQUIREMENTS:

: n, K- }" s# }* W4 W· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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4 h$ l6 r  r- U7 ?· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.

: B+ h9 u+ t4 ?! N, s# S! s· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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+ S+ Q* X9 t. H+ F; U· Strong technical, communication skills (both verbal and written) are required.

6 _1 _! @7 C7 P1 i$ }7 I· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

· Strong customer focused approach to delivery of service is essential.
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2 M9 a6 [& J7 S# n4 q1 ?3 Q· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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$ \: `) ~  y* ?2 t9 o6 }HOURS OF WORK:
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" F( A2 k+ j4 q) m33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



GENERAL:

! Q% b$ u- x: j( wCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


7 x' b9 Y0 [) P1 LOpening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005
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1 l6 j5 r$ Y$ l6 J. z, D: sApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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