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Desktop Support Team Leader
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Job Requisition Number: 90440 % h% a7 _9 `, v8 ~
1 Temporary Position (Approximately 11 Months) 4 P, O J: d) N8 ~# c
CSU Local 52
- ?% |# G, |& ~4 p9 E/ e: @Corporate Services - Customer Support
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FUNCTIONS:" D- u5 s3 t4 P- S. G
/ m. ?0 l. C& S9 QThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:. _- \" X; j+ K
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching." c3 W) `9 z/ ?9 c
& V; g5 z! s/ r" E$ y3 O8 m· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops. ]3 L( {& @% @# O0 z Z/ [, H% j
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.. f) C# |+ \ ~, Z) R Z: m
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· Performing quality assurance for work performed, in response to customer requests.- b: |- A9 r/ V2 L
' u6 ]) K% Z% E( i x' s% r· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.; U7 I4 T1 T& ?& K. r
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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0 N0 z/ Z6 @3 MJOB REQUIREMENTS:
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$ C8 i$ b. C/ j% s; l/ |· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.& G! p* G* Y8 E$ U$ Z% o! B( j4 D& M
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· Experience in supervision, leading,and managing a team of technical experts is essential., U. `4 _' e7 k: ?. n3 \
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.! U$ p7 L o$ g! }8 A% M9 N
; }7 f1 l' I# P$ z3 y' Q/ w; ~* l· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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· Strong analytical, problem solving and project management skills.
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· Strong customer focused approach to delivery of service is essential.
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# f% K* D, @( `) G; ]) q1 ^/ n$ ~ V· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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4 c4 H, j* B' y$ ^, ]; AHOURS OF WORK:
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; Z& ]( k( A3 k" V+ U, l# }33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.6 H7 |9 t7 A, Q# _6 m! O
* C1 q2 w' G% K# ~8 h6 dThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.- ]9 h1 C M C$ F) n
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! | b7 Y( V. Q+ N1 F9 P- qOpening Date: 十月 27, 2005
& t J7 F' {6 V# o% |Closing Date: 十一月 07, 2005
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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