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Desktop Support Team Leader 2 e+ f8 H) m; S/ O q& [
Systems Analyst III
/ r) }; C4 ?( ?( z- \/ F1 q5 mJob Requisition Number: 90440
) r2 Q$ u3 e; J( a1 y1 Temporary Position (Approximately 11 Months) 3 b$ @: L) w* K. y5 f6 C
CSU Local 52 / ? d5 P8 n* s( a. X
Corporate Services - Customer Support
9 O7 {% s( Y8 E7 \' _$ I5 L. qWork Location: 12th Floor Century Place : U: I$ H7 j" @* K+ _1 n3 ]
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FUNCTIONS:
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& ]; N0 l6 N- X0 \# l# v& h) @4 BThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:! c) o# V' t5 F& R0 ]4 A# u
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.# W* H1 k3 p6 a4 I/ n- O, q O
R% D7 D+ O: }, [; ~ n) t6 E· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.0 s4 f; V! _7 j; \
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· Performing quality assurance for work performed, in response to customer requests.4 ^0 I k! l3 g" \* X, ^
2 Z6 ^9 i4 M; n- O4 [· Researching, planning, producing and presenting technical recommendations by formal reports.
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' h5 F8 J/ h1 G0 B· Establishing standards, procedures and documentation for the Desktop Support area.
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& o; z9 _5 n: j- k1 C5 p· Maintaining a strong team atmosphere, while ensuring proper communication exists.* M e' C" q* Y' Y
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u& V' `" c) I- dJOB REQUIREMENTS:' Y' |! M; t' u$ o2 |
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.8 c9 v7 J- S7 r$ G% e
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· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.5 Q7 H1 a+ y; x2 Z5 Z
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· Strong technical, communication skills (both verbal and written) are required.* |3 ?* S, @9 {( B
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.+ n, g) G! U5 {4 D; }' S
! r- S) T3 b1 u3 _: A4 W) N· Strong analytical, problem solving and project management skills.- k# } |% e$ [% \# j; U
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· Strong customer focused approach to delivery of service is essential.
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6 x! M# `% y6 }* w1 [· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.0 u" a8 w: M H, h% k. y
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7 P A% a0 r: l$ R- eHOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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: X3 |4 Y- Q& g* t3 I$ {, }/ BSALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton./ ?1 M* Z- H5 w: D! S
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3 @8 h7 _; U9 G1 l* m4 YGENERAL:% K# [2 j& `. x
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005 $ R! @7 p: \; ]. C% O9 Z& N- v
Closing Date: 十一月 07, 2005
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! ?+ K; F' W( @ Y, L' XApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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