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发表于 2005-9-28 19:57
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Guest Service Supervisor (1yr Maternity Leave)
Position Title: Guest Service Supervisor (1yr Maternity Leave) 9 h2 m" ?2 }* q# P9 E8 `
Job Description/Duties: Provide excellent customer service within a high volume environment; a team player with exceptional leadership, organization and communication skills and ability to maintain a motivated and organized environment for the team. Day to day supervision and the smooth operation of the Front Desk; Daily preparation of all reservations for arrival, departure, VIP, Special Attention and Delta Privilege guests as it relates to blocking, special requests, departure preparation; Effective handling and resolution of guest issues, both in person, over the telephone and in writing, including follow up in a timely manner. Ensuring effective management of Guest Service Agents through planning, scheduling, payroll, training and development while adhering to budget parameters. Prepare and facilitate performance reviews and development plans for all Guest Service Agents and Bell Team. Effectively communicate and implement new policies/procedures for the Front Office. Assist in planning and execution of departmental meetings. Assist in the recruiting, interviewing and selection process for the Front Office. All other duties as assigned.
; ]# R2 g1 |4 z+ IQualifications: 2 years experience in a Guest Service Agent role within a hotel environment. Experience as a Designated Trainer or Team Leader an asset.Computer literacy a must including applications in Fidelio, WinAi, MS Windows, etc.
5 Y4 x! n! {& a7 p. c5 ], PLocation: Edmonton ) y. ]! b& b. [" E* T1 B
Duration: Permanent
* \( _2 C1 M( m" H+ dJob Type: TEMP/CONTRACT / h5 y/ I z! Q' U+ R5 R6 u
Positions Available: 1 . q6 S- k9 q" h- A' I5 Y1 } F1 \
Hours per week: 40
- k0 P' Q4 k. n4 a# B$ EPosition Start Date: Immediate Opening
) k/ [1 E9 `6 ~$ LApplication Deadline: Sep 30, 2005
. b9 i" ~3 h1 n" s3 j/ ~0 F% \/ m" iRemuneration: Salary/month -or- Hourly 1 a- x. I& {8 X: O2 ~; V
Min: Rate:
' D, C7 {3 h9 T0 HMax:
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8 y7 `, z* y! I4 Q, q1 j' T: PApplication Instructions: Submit resume with cover letter to employer via fax or email. 7 J8 x0 P3 {5 }
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9 _4 M4 b! X" f) P; _. aEmployer: DELTA EDMONTON CENTRE SUITE HOTEL 3 n& i( m" z7 j {+ t$ p
Address: 10222 102 ST NW
% r ], p+ @% N; ZCity: EDMONTON ( R |$ B6 E4 c2 Y( h! _* g
Province: AB % L* y" x" o. J
Postal Code: T5J 4C5 2 ^# ]+ ?, S0 h# L: [1 A4 G2 H, q: T
Web Address: http://www.deltahotels.com
- J7 n4 Q, X: ]0 p$ J0 K/ lContact: Andrea Wilson * y. [$ h# O5 L9 \! \
Contact Title: Director, People Resources
* o- C; H( |0 T: Q' ~Fax: 780 4239296
& E, m$ l6 U' o/ h' V' EEmail Address: aywilson@deltahotels.com |
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